All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 238 out of 1002 reviews" "
10 - Excellent
238
Rating 8 - Good. 455 out of 1002 reviews" "
8 - Good
455
Rating 6 - Okay. 173 out of 1002 reviews" "
6 - Okay
173
Rating 4 - Poor. 85 out of 1002 reviews" "
4 - Poor
85
Rating 2 - Terrible. 51 out of 1002 reviews" "
2 - Terrible
51
7.4/10
Cleanliness
7.6/10
Staff & service
7.0/10
Amenities
7.0/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
8/10 Good
Christopher
Travelled with partner
26 May 2024
Liked: Cleanliness, staff & service
Spacious room. A little old but well maintained. Shower is small and I kept bumping the lever with my elbow and shutting off the water. Staff are very polite as you’ll find all around Hong Kong.
An older property, but well furnished with amenities and right opposite the ding ding tram.
Terry
Stayed 3 nights in May 2024
6/10 Okay
Yan
Travelled with family
4 May 2024
Liked: Staff & service
I
Yan
Stayed 3 nights in Apr 2024
Response from Reservations Manager on 11 May 2024
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
Compare to western standards like a motel. Lack of face towels, thermostat don’t works either too cold or hot, shower only, very dark.
Tung
Stayed 4 nights in Apr 2024
Response from Reservations Manager on 24 Apr 2024
Thank you for taking the time to share your recent experience and comment on Expedia.We are sorry that the hotel did not live up to your expectations during your recent visit. Your comments are valuable to us and we will definitely share your points with the related department head to fix the problem. Meanwhile, we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong !
This hotel should be rated as no more than two star. Very outdated room with broken thermostat
Tung
Stayed 1 night in Apr 2024
Response from Reservations Manager on 20 Apr 2024
Thank you for taking the time to share your recent experience and comment on Expedia.We are sorry that the hotel did not live up to your expectations during your recent visit. Your comments are valuable to us and we will definitely share your points with the related department head to fix the problem. Meanwhile, we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong !
Location was great. Public transportation was right at the hotel door. Front desk very nice and helpful. They let us do early check-in for free. The only thing I didn't like was the pillows. They were very hard. No soft pillows.
Entela
Stayed 6 nights in Mar 2024
Response from Reservations Manager on 6 Apr 2024
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
Staff were really nice and all the dining options around are good. Plus its close to the train station.
David
Stayed 4 nights in Mar 2024
Response from Reservations Manager on 2 Apr 2024
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
Early morning check in was a plus. Post 2 am and front desk was very friendly
Fred
Stayed 1 night in Mar 2024
Response from Reservations Manager on 23 Mar 2024
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
6/10 Okay
Cho Hang, Shoreline
Travelled with family
13 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Old, things inside room pretty worn out. Bed is still ok.
No small towel
The area is old
Cho Hang
Stayed 3 nights in Mar 2024
Response from Reservations Manager on 18 Mar 2024
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
6/10 Okay
alfred
20 Feb 2024
Aged hotel with bigger room at reasonable price.
This is the second time stay in that hotel. We set our expectations with experience of last stay. The hotel has not much changed. It shows it’s age with limited facilities, friendly staffs though.
alfred
Stayed 22 nights in Jan 2024
Response from Reservations Manager on 21 Feb 2024
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
6/10 Okay
Zu Qiu
Travelled with family
18 Feb 2024
It’s okay
Zu Qiu
Stayed 3 nights in Feb 2024
Response from Reservations Manager on 21 Feb 2024
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
10/10 Excellent
James
18 Feb 2024
James
Stayed 2 nights in Feb 2024
Response from Reservations Manager on 21 Mar 2024
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
6/10 Okay
Teresita
14 Feb 2024
Liked: Cleanliness
Teresita
Stayed 4 nights in Feb 2024
Response from Reservations Manager on 15 Feb 2024
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
6/10 Okay
Viola
Travelled with family
26 Jan 2024
Good that the property is close to MTR station but it needs renovation.
Viola
Stayed 3 nights in Jan 2024
Response from Reservations Manager on 27 Jan 2024
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
6/10 Okay
Toby
Travelled with partner
24 Jan 2024
Liked: Staff & service
Toby
Response from Reservations Manager on 25 Jan 2024
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
6/10 Okay
maria cristina
Travelled with group
13 Jan 2024
Liked: Cleanliness, staff & service
place is conveniently located and good value for your money .Needs some upgrades .Lobby is very outdated so are the rooms.
maria cristina
Stayed 3 nights in Jan 2024
Response from Reservations Manager on 15 Jan 2024
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
Thank you for taking the time to share your recent experience and comment on Expedia.We are sorry that the hotel did not live up to your expectations during your recent visit. Your comments are valuable to us and we will definitely share your points with the related department head to fix the problem. Meanwhile, we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong !
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
The room was clean and the furniture in acceptable standard.
Tandokazi
Stayed 2 nights in Dec 2023
Response from Reservations Manager on 9 Jan 2024
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
8/10 Good
Hoi man
2 Jan 2024
Liked: Staff & service
Hoi man
Stayed 3 nights in Dec 2023
Response from Reservations Manager on 8 Jan 2024
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
6/10 Okay
Hon Kwan
Travelled with family
27 Dec 2023
Dirty and old toilet
shower room, roof and wall are not good enough, some dirt on the ceiling.
Hon Kwan
Stayed 5 nights in Dec 2023
Response from Reservations Manager on 28 Dec 2023
Thank you for taking the time to share your recent experience and comment on Expedia.We are sorry that the hotel did not live up to your expectations during your recent visit. Your comments are valuable to us and we will definitely share your points with the related department head to fix the problem. Meanwhile, we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong !
6 mins walk to mtr, many buses in front of hotel including trams. I can get everything I need around hotel including laundromat. Helpful staff. Would stay there again. The express bus from airport stops less than 100 m near hotel.
Tom
Stayed 5 nights in Dec 2023
Response from Reservations Manager on 27 Dec 2023
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
10/10 Excellent
Clinton
Travelled with partner
22 Dec 2023
Liked: Cleanliness, staff & service, amenities
The room was clean and spacious, the staff were friendly and helpful, our stay was very pleasant, we really enjoyed staying at this hotel. It is well-managed and the guests are cared for well!
Clinton
Stayed 7 nights in Dec 2023
Response from Reservations Manager on 23 Dec 2023
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
8/10 Good
Raymond
Travelled with family
19 Dec 2023
Liked: Cleanliness, staff & service
We got the triple room which was big and we could open 2 large luggages. Writing desk and pantry area is great. Room was clean though facilities are old. Location is great with many transport options. Dining choices are huge and supermarkets nearby. Mattress is hard, so i asked for extra pillows which hotel bought quickly. Good value for money on weekdays, weekend rate are expensive
Raymond
Stayed 1 night in Dec 2023
Response from Reservations Manager on 21 Dec 2023
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
6/10 Okay
angelito
16 Dec 2023
restaurant inside hotel are only limited, personal amenities are also limited inside the hotel.
angelito
Stayed 6 nights in Dec 2023
Response from Reservations Manager on 17 Dec 2023
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
2/10 Terrible
DAVID
15 Dec 2023
DAVID
Stayed 9 nights in Dec 2023
Response from Reservations Manager on 5 Jan 2024
Thank you for taking the time to share your recent experience and comment on Expedia.We are sorry that the hotel did not live up to your expectations during your recent visit. Your comments are valuable to us and we will definitely share your points with the related department head to fix the problem. Meanwhile, we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong !
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
As we were catching a cruise ship, the hotel was an ideal location. All amenities were within walking distance.
Room although small in comparison to Western hotels was clean.
Wayne
Stayed 2 nights in Nov 2023
Response from Reservations Manager on 15 Dec 2023
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
10/10 Excellent
Roberto
13 Dec 2023
Roberto
Response from Reservations Manager on 6 Feb 2024
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
Marvelous view from window, great area, helpful stuff people,
Michal
Stayed 6 nights in Nov 2023
Response from Reservations Manager on 10 Dec 2023
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
8/10 Good
Cecilia
6 Dec 2023
The carpet in the room smells, carpet stains everywhere. So it's hard to remove the stains thus become smelly.
Cecilia
Stayed 11 nights in Nov 2023
Response from Reservations Manager on 11 Dec 2023
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
6/10 Okay
Judy
Travelled with family
5 Dec 2023
Liked: Amenities
We really liked the location of the hotel. It is close to everything. Dining options were just great. There were so many good restaurants. And the hotel is close to everything you need to get. The bus linese are very good and close by.
The hotel is a bit dated. It is spacious but the interior is old. It has a self laundry room. Overall we dont mind the hotel is old.
There was one big agitant. The hotel room door needed a big pull or push to close. So when you exit the room you need to pull or push hard and it makes a big noise.
Our neighbor tourists got up 5 in morning and started in and out of the room. Guess they had friends on the same floor. They closed the door so hard it woke us up the same time.
This is something the hotel can do to change the door knobs or make the door closes easier without msking a big noise.
Overall we recommend this hotel for convience of amenities.
Judy
Stayed 4 nights in Dec 2023
Response from Reservations Manager on 6 Dec 2023
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
The exterior, lobby, and staff service were great. However, the room was terribly outdated, needs major update, and smelled pungent :(
Abida
Stayed 2 nights in Nov 2023
Response from Reservations Manager on 30 Nov 2023
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
10/10 Excellent
Bruce
Travelled with partner
29 Nov 2023
Liked: Amenities
Well located and great access to waterfront.
Bruce
Stayed 2 nights in Nov 2023
Response from Reservations Manager on 30 Nov 2023
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
It was in a good location, but the room chairs and mattress were hard and uncomfortable. The laundry room was inadequate.
Norman
Stayed 8 nights in Nov 2023
Response from Reservations Manager on 25 Nov 2023
Thank you for taking the time to share your recent experience and comment on Expedia.We are sorry that the hotel did not live up to your expectations during your recent visit. Your comments are valuable to us and we will definitely share your points with the related department head to fix the problem. Meanwhile, we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong !
Thank you for taking the time to share your recent experience and comment on Expedia.We are sorry that the hotel did not live up to your expectations during your recent visit. Your comments are valuable to us and we will definitely share your points with the related department head to fix the problem. Meanwhile, we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong !
Very good value. Nothing fancy and decor is old fashioned but room was big, clean, shower had great pressure and staff were lovely. Plus there is a washing machine. Great for travellers on a budget.
Lisa
Stayed 2 nights in Nov 2023
Response from Reservations Manager on 22 Nov 2023
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
10/10 Excellent
Jose
18 Nov 2023
Jose
Stayed 2 nights in Nov 2023
Response from Reservations Manager on 20 Nov 2023
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
Thank you for taking the time to share your recent experience and comment on Expedia.We are sorry that the hotel did not live up to your expectations during your recent visit. Your comments are valuable to us and we will definitely share your points with the related department head to fix the problem. Meanwhile, we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong !
6/10 Okay
Winnie
13 Nov 2023
Liked: Staff & service
Winnie
Stayed 16 nights in Oct 2023
Response from Reservations Manager on 15 Nov 2023
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.
It was disappointing that hand/face towels were not provided, and the tooth paste provided was only sufficient for one tooth brushing. After we bought some toothpaste for use, hotel stopped providing us with replacement toothbrushes and toothpaste altogether.
KA BUT
Stayed 5 nights in Oct 2023
Response from Reservations Manager on 14 Nov 2023
Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation.Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.