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Reviews of Trearddur Bay Hotel

4 out of 5
Trearddur Bay Hotel
Trearddur Bay, Holyhead, Wales

Reviews

9.2

Wonderful

Rating 10 - Excellent. 420 out of 648 reviews" "
Rating 8 - Good. 169 out of 648 reviews" "
Rating 6 - Okay. 37 out of 648 reviews" "
Rating 4 - Poor. 13 out of 648 reviews" "
Rating 2 - Terrible. 9 out of 648 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, comfy bed, great shower, tasty breakfast, well-decorated and furnished. Would recommend and stay again.
Stayed 1 night in May 2024
Response from Reception team on 27 May 2024
Good morning, Thank you for taking the time to provide us with feedback from your recent stay. We are so pleased you enjoyed your stay with us and we hope to welcome you back to the hotel again soon, Kind regards

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Next to the beach
Stayed 1 night in May 2024
Response from Author on 13 May 2024
Thank you for taking the time to complete the survey about your stay at Trearddur Bay Hotel. We always appreciate hearing feed back about the experience that we provide and do pass these on to our teams on a regular basis. We hope to see you at Trearddur Bay Hotel again soon! Kind regards, Trearddur Bay Hotel

8/10 Good

Kathleen

Stayed 4 nights in May 2024
Response from Reception on 9 May 2024
Hi Kathleen; thank you for choosing our hotel for your stay, and for your kind review score. We hope to see you again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stop off
Stayed 1 night in Apr 2024
Response from Reception Team on 24 Apr 2024
Thank you for the review!

10/10 Excellent

Carol

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here. Vicki was so helpful with her advice about where to go and found a better room for us with disabled access. We will be back 😃
Stayed 1 night in Feb 2024

10/10 Excellent

Toan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent services made our stay very enjoyable
It looks tired from outside when first arrive, but the room is very great, very clean, and comfortable. The services are excellent from services desk to restaurant staff. We will certainly return.
Stayed 2 nights in Feb 2024
Response from Reception team on 25 Feb 2024
Hi Toan, and thank you so much for your kind comments. We're very happy to hear you loved your time with us, and were impressed with your room. We are mid-refurbishment at the moment and outer areas will be included in that soon! We hope to see you again at our hotel, Kind regards

10/10 Excellent

wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed many time / vegan options getting better and better.
Stayed 1 night in Feb 2024
Response from Reception team on 25 Feb 2024
Hi Wayne, and thank you for your review. We're very happy to hear that you're please with the selection of vegan options on our menu; we will pass on your comments to the restaurant team. Kind regards

4/10 Poor

Arron

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing stay at the Trearddur Bay Hotel
Very disappointed with the room. The carpet was dirty and badly stained. There was plaster flaking off the walls. The shower head was full of orange and green mold and we had to scrub it clean with a nail brush before we could use it. There was a tea pot in the room with the contents still in it from the previous occupants. The bed was extremely uncomfortable and we had a lovely view of a broken down shed and a rat trap. Would not recommend.
Stayed 1 night in Feb 2024
Response from The Reception Team on 23 Feb 2024
Good morning, Thank you for taking the time to provide us with feedback from your recent stay. I can only apologise that your stay did not meet your expectations, this is not our usual standard. If you would like to discuss any of the above issues further please do not hesitate to contact a member of our management team. I will make sure they are made aware of the issues so they can investigate with the relevant departments.

10/10 Excellent

EIRIAN

Liked: Cleanliness, staff & service
Lovely stay
Stayed 1 night in Feb 2024
Response from The Reception Team on 20 Feb 2024
Good morning Eirian,We are pleased that you enjoyed your stay with us at the Trearddur Bay Hotel and look forward to welcoming you back again soon!Kind regards,Reception team

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from The Reception Team on 20 Feb 2024
Thank you so much for the fabulous 10/10!Kind regards,Reception team

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Reception Team on 25 Jan 2024
Thank you for your great score. 10/10 We look forward to welcoming you back! Kind regards, The reception team.

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
10/10, would definitely stay again
We only stayed one night, breaking up travel from the Dublin ferry, but were more than happy with the hotel. Greeted warmly, room was really nice with a very comfy bed and the bathroom was huge - with a clawfoot tub and separate shower. We had our dog with us ate at the dog friendly bar, food and service were great. It was so nice getting to sink into a hot bath before bed. when we woke we were excited to see the view of the bay, our dog had a great time running around on the beach before we had to start the long drive home.
Stayed 1 night in Jan 2024
Response from James Harper on 10 Jan 2024
Fantastic review, Thank you!We hope to see you again soon.

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay!
Had a fantastic 3 night stay at the Trearddur Bay Hotel. The hotel staff are so friendly and the hotel feels like a home away from home. Our dog accompanied us on the stay and enjoyed every minute of his time on the beach, which is less than a minutes walk away. Our dog was treated like one of the family by all hotel staff and he especially enjoyed his breakfast treats. Lots of dog friendly places to eat out around the bay but the food at the hotel snug bar was our favourite. Relaxing and cosy with a good menu to suit all.
Stayed 3 nights in Jan 2024
Response from The Reception Team on 8 Jan 2024
Hello Kieran, Thank you for your amazing review! We are so pleased you enjoyed every aspect of your stay with us! We are very lucky to be situated so close to the beach. We hope to welcome you back to the hotel again soon. Kind regards, Reception team

8/10 Good

Fouzia

Travelled with partner
Liked: Cleanliness
Stayed in Room 12 - the view from the window was not great.. Also a bit noisey with the workmen working from 7am - 8am in the room above. So very tired.
Stayed 1 night in Jan 2024
Response from The Reception Team on 8 Jan 2024
Hello Fouzia, Thank you for providing us with feedback from your stay, I can only apologise for the noise disturbance, you experienced during your stay all guests are informed of building wok being done at the hotel via confirmation email, however work should not of commenced until 9am. Unfortunately our standard bedrooms are located at the back of the hotel so do not have a view. Kind regards, Reception team

10/10 Excellent

Stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic stay and the views from the room were gorgeous! All staff couldnt enough for us and the options for breakfast were lovely
Stayed 1 night in Dec 2023
Response from The Reception Team on 1 Jan 2024
Hello Stephen, Thank you for your great score, review and lovely comment regarding our team. We are so pleased you enjoyed your stay with us! We hope to welcome you back to the hotel again. Kind regards, Reception team

10/10 Excellent

Brian, London

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception team on 31 Dec 2023
Thanks for your great score, Brian, and we hope to see you again soon, Kind regards

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
W had a great stay and everything was perfect except the WiFi in the room but we got by using data instead. The staff were excellent and very friendly. Would stay again.
Stayed 3 nights in Dec 2023
Response from Reception team on 31 Dec 2023
Thank you so much, Paula; we're so glad you enjoyed your stay! Please accept our apologies for the wifi issues you encountered; and we hope it didn't affect your stay with us. Kind regards

10/10 Excellent

Roger

Stayed 1 night in Dec 2023
Response from The Reception Team on 28 Dec 2023
Thanks for the great score Roger!!Kind regards,Reception team

10/10 Excellent

Ann

Stop off on way to Port
Excellent friendly hotel and had the best breakfast I have had for years. Will certainly stay there again. Ann Kieran
Stayed 1 night in Dec 2023
Response from The Reception Team on 28 Dec 2023
Good morning Ann,Thank you for taking the time to let us know just how much you enjoyed your stay and for the fabulous score! We look forward to welcoming you again soon!Kind regards,Reception team

10/10 Excellent

Abdul-Aziz

Stayed 1 night in Dec 2023
Response from Trearddur Bay Hotel on 23 Dec 2023
Fantastic review, Thank you! we hope to see you again soon :)

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value food. Massive bed to stretch out in.
Stayed 1 night in Dec 2023
Response from Reception team on 26 Dec 2023
Hi Craig, and thank you so much for your kind comments - and glad you were able to relax in one of our superking beds! We look forward to seeing you again soon, Kind regards

10/10 Excellent

Angheluta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Reception on 23 Dec 2023
Thank you for the fabulous score!Kind regards,Reception team

10/10 Excellent

Jo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous experience
I arrived exhausted from the ferry after a week of travelling all over Ireland, and was met by Chloe who was lovely and friendly lady. When I asked me for a quiet room she went one better and gave me an upgrade. The room was amazing. It was beautifully decorated with a large bay window with seating, and an enormous bed. There was water and a cafetière and it really did have an element of luxury. I didn’t have food as I had eaten on the ferry, but I definitely will next time, as the menu looked good. All in all it was a great experience and I will be back in February.
Stayed 1 night in Dec 2023
Response from Reception on 23 Dec 2023
Good morning Jo,Thank you for taking the time to let us know of your experience here at the Trearddur Bay Hotel! Chloe will be pleased that she has left a good impression!We look forward to welcoming you back again soon!Kind regards,Reception team

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from James Harper on 6 Dec 2023
Great review, Thank you!

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a gem. Mind that there is no lift to the upper floors so heavy suitcases may be a problem for some although we were asked if we’d like assistance in getting them upstairs. The ac/heater did not work well. The property was rather damp and our bedding seemed to stay wet because of it. The restaurant was fabulous! The food was great! The are around the property was fun to explore and the adventure was definitely worth the 1 minor inconvenience. We would definitely stay here again if we ever come across the sea by ferry.
Stayed 1 night in Oct 2023
Response from The Reception Team on 5 Dec 2023
Hi Kelly,Thank you for taking the time to rate and review your stay with us.We aren't sure exactly what the problem was with dampness when you stayed, but we started a 2-month long refurbishment of your room along with 14 other rooms, commencing the day after you checked out.It makes us very happy to learn that your overall stay with us was enjoyable and we look forward to warmly welcoming you back.

10/10 Excellent

Thomas

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are excellent warm and friendly
Stayed 1 night in Dec 2023
Response from The Reception Team on 5 Dec 2023
Thank you very much for the kind words and excellent rating.

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem of a hotel
Stayed 1 night in Nov 2023
Response from James Harper, General Manager on 28 Nov 2023
Good afternoon, Steven,Thank you so much for the kind words.We hope we may welcome you back soon.

8/10 Good

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Terrific location, brilliants staff teams, choice of dining options. Overcharged for additional nights stay. Pool area needs for TLC
Stayed 3 nights in Nov 2023
Response from Reception on 24 Nov 2023
Good Afternoon, Thank you for taking the time to leave a review.We hope to see you back again soon.Kind Regards,Reception Team

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, property conditions & facilities
Couldnt be more helpful and excellent rooms - good size and very clean.
Stayed 1 night in Nov 2023
Response from The Reception Team on 24 Nov 2023
Great review, Thank you!

8/10 Good

Christine

Liked: Staff & service, room comfort
Great location
Wonderful location. Hotel in the process of being refurbished. Our room had been refurbished and was lovely, but would benefit from new windows, including a small one for ventilation - the only way to get fresh air was to open the door onto the balcony and the carpet got wet when it rained! Lovely staff. Swimming pool is a bit utilitarian and not the best in cold weather - would be lovely in the summer. But location and booked are fab. Some great place w to eat in the town too.
Stayed 3 nights in Oct 2023
Response from James Harper on 3 Nov 2023
Thank you for staying with us, feedback much appreciated!

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week end Break
Stayed 2 nights in Oct 2023
Response from James Harper (General Manager) on 3 Nov 2023
Thanks for staying with us, we very much appreciate your feedback!

10/10 Excellent

John

Stayed 2 nights in Oct 2023
Response from James Harper on 28 Oct 2023
Fantastic review, Thank you!

8/10 Good

Lesteen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in a warm friendly hotel the staff were excellent.
Stayed 3 nights in Oct 2023
Response from Reception on 23 Oct 2023
Hello, thank you for taking the time to leave a review. We hope to see you back again soon!Kind Regards, Reception Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous place
We have both stayed here before . The place is exceptionally friendly with great food and accommodation. We brought our dog and we’re made to feel more than welcome. We will definitely be back 👍
Stayed 1 night in Oct 2023
Response from James Harper on 16 Oct 2023
Fantastic review, Thank you!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
Fabulous location, a real gem.... excellent service all round and luxury yet felt as though we were in the middle of nowhere! Fabulous breakdown and evening meal at The Bay was great too. For a treat, don't hesitate!
Stayed 1 night in Oct 2023
Response from James Harper on 16 Oct 2023
Great review, Thank you!

8/10 Good

Joy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from James Harper on 17 Oct 2023
Thank you, for your review.We are, in the process of renovating the Hotel and hope to make this score a 5/5 in the near future.

6/10 Okay

arline

Stayed 3 nights in Oct 2023
Response from James Harper (General Manager) on 3 Nov 2023
Thank you for your feedback, much appreciated!

6/10 Okay

Jane

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The Reception Staff and Bar Staff were superb. One of the Waiters in the Inn at the Bay completely flipped and was woefully untrained. He must have checked himself and had words because he actually made an effort to redeem himself when he returned to our table. This experience left us with a really horrible taste, sadly, because the rest of the staff were lovely and extremely efficient, friendly and helpful. Supervisors need to ensure that areas in the public loos are spotless, eg behind the wash handbasin pedestals. Also check floors behind bathroom doors. There was a lump of something very suspicious behind my bathroom door which I didn't dare pick up. My friend's omelette at breakfast was burnt and inedible. This was extremely poor service for a hotel of its class. Also, the catering manager needs to review their sauces on their dishes eg my Caesar Salad dressing was very poor, as well as the sauce on the Eggs Benedict. Money needs to be spent on the exterior decor/maintenance. The guttering needs clearing and paintwork is in need of a refresh.
Stayed 1 night in Oct 2023
Response from Trearddur Bay Team on 7 Oct 2023
Good afternoon Jane, and thank you for taking the time to submit your honest comments. We hope that some of your issues were resolved during your stay - but we will be passing on your comments to our management team, and can only apologise if your stay was disappointing. We pride ourselves with the excellent service delivered by our team, and we are extremely sorry if there was an issue during your time with us, and all relevant teams will be advised of your comments. Regarding the decor, we are mid-refurbishment at the moment, with phase 2 beginning imminently, so any wear and tear issues will be rectified soon. Best wishes

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from James Harper on 23 Sept 2023
Great review, Thank you!

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from reception team on 21 Sept 2023
Thank you so much for the fabulous score Susan!! We hope to see you again soon!Kind regards,Reception team

4/10 Poor

Ahmed

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The hotel is really tired, not very clean and definitely what I would consider a 4 star hotel. That being said, it's close to a scenic beach with some decent dining options nearby.
Stayed 2 nights in Sep 2023
Response from reception team on 21 Sept 2023
Good morning Ahmed,Thank you for leaving us with a review. I am sorry to hear that you were dissatisfied with the cleanliness of the hotel during your stay with us.If you would like to discuss any aspect of your stay further please contact Mark Ashley, our Operations Manager.Kind regards,Reception team

10/10 Excellent

ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Nice room, very friendly staff expecially on reception and at breakfast. Very minor gripe - it would be good to be able to turn off/on the bathroom fan independent of the light.
Stayed 2 nights in Sep 2023
Response from Reception on 18 Sept 2023
Good Evening, Thank you for taking the time to leave a lovely review. I shall pass your observation on to our maintenance team.We hope to see you back soon!Kind RegardsReception Team

10/10 Excellent

Gia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Stay on Anglesey Island
The hotel is in a lovely setting, just a stone's throw from the beach. Beautiful garden area. We were given a very warm welcome. We stayed in room 5, which has a double-aspect sea view. The bed was massive, with a comfortable sofa and plenty of room. The bathroom had plenty of space, apart from the sink being slightly too close to the toilet. The shower has plenty of power. Lots of choice of drinks, including a Nespresso machine and a cafetiere, with fresh milk in the little fridge. We had dinner and breakfast at the hotel - the food was well cooked and delicious. The restaurant staff were very friendly and the service was excellent!
Stayed 1 night in Sep 2023
Response from Reception on 18 Sept 2023
Good Afternoon, Thank you very much for the lovely review that you have taken the time to leave. We are so glad to hear you have enjoyed your stay with us,and we hope to see you back soon!Kind RegardsReception Team

10/10 Excellent

Christine

Travelled with partner
Liked: Property conditions & facilities
Beautiful views of the bay and plenty of options for food and drink. Staff were very friendly and welcoming.
Stayed 1 night in Sep 2023
Response from Reception team on 14 Sept 2023
Good afternoon Christine,Thank you so much for leaving such a lovely review and great score!Hopefully we will see you again soon!Kind regards,Reception team

8/10 Good

Elaine

Travelled with partner
Liked: Cleanliness
Hotel in a lovely position. Nice touch with fresh flowers in the room. Thought it was expensive per night, not enough draw and wardrobe space in rooms and hit on miss withe service both for evening meal on the restaurant and for breakfast. Excellent service in the bar restaurant.
Stayed 4 nights in Sep 2023
Response from reception team on 14 Sept 2023
Good afternoon Elaine,Thank you for letting us know how you enjoyed your stay whilst you were with us. All guest reviews get passed onto our teams on a regular basis to help us improve.Kind regards,Reception team

10/10 Excellent

Philippa

Stayed 1 night in Sep 2023
Response from Reception on 11 Sept 2023
Hi Philippa, Thank you for taking the time to leave a reviewKind RegardsReception Team

10/10 Excellent

Colin

Travelled with partner
Liked: Amenities, property conditions & facilities
Area was lovely, staff were very friendly and helpful nothing was too much trouble, food choices were very good, portions were more than ample, just a lovely place
Stayed 3 nights in Sep 2023
Response from Reception on 7 Sept 2023
Good Afternoon, Thank you very much for the lovely review. We are so pleased to hear you had an enjoyable stay.We look forward to seeing you back soon!Kind RegardsReception Team

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Reception team on 2 Sept 2023
Hello Anthony, Thank you for your score! We hope to welcome you back to the hotel again soon.Kind regards

10/10 Excellent

Kathryn

Stayed 1 night in Aug 2023
Response from James Harper on 1 Sept 2023
Hi,Fantastic review, Thank you!we look forward to welcoming you back.

2/10 Terrible

Ruth

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Reception team on 31 Aug 2023
Good Morning,I am very sorry to hear that you did not enjoy your stay at our Hotel.You can contact the General Manager to discuss this further.Kind regards,