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Reviews of Hobbs Family Inn

3.5 out of 5
Hobbs Family Inn
501 N Marland Blvd, Hobbs, NM

Reviews

7.2

Good

Rating 10 - Excellent. 27 out of 75 reviews" "
Rating 8 - Good. 16 out of 75 reviews" "
Rating 6 - Okay. 16 out of 75 reviews" "
Rating 4 - Poor. 7 out of 75 reviews" "
Rating 2 - Terrible. 9 out of 75 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Madison

Liked: Cleanliness, staff & service
Stayed 9 nights in Mar 2024

8/10 Good

justin

Liked: Cleanliness
Stayed 6 nights in Mar 2024

10/10 Excellent

Lynn

Travelled with family
Liked: Staff & service, property conditions & facilities
Good value, clean but outdated room, fabulous dinner and complimentary breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Barbara

Liked: Cleanliness, property conditions & facilities
It is an older building, but clean. There is a lack of electric outlets, so pack a reliable power strip!
Stayed 1 night in Mar 2024

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was awesome. Had a nice clean room. Got a good night sleep. Had a made to order breakfast! After which I was offered a bottle of juice to go. Will definitely return.
Stayed 1 night in Mar 2024

6/10 Okay

Tito

Business traveller, Travelled with partner
People fighting in front of our room around 2:00 am and a lot of talking/ yelling. It was not safe at all
Stayed 1 night in Feb 2024

8/10 Good

Dirk

Business traveller
Liked: Cleanliness, staff & service, room comfort
Older but still good!
This is an older hotel but it's super clean, comfortable bed, great water pressure...oh, and great price too!
Stayed 1 night in Feb 2024

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Susan

Stayed 1 night in Feb 2024

10/10 Excellent

Luisana

Liked: Cleanliness, staff & service, property conditions & facilities
Ike

6/10 Okay

Bernadette

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Right price, sheets were clean but the blanket was, well it had cigarette burn hole all over it and it looked like it had been in a war. The toilet hadn't been cleaned in some time. I didn't even get into the shower/tub as it didn't look like it had been cleaned either. Good enough for an overnight.
Stayed 1 night in Oct 2023

2/10 Terrible

Derrick

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No maid service. No extra linen. Poor breakfast without coffee! Door key kept failing to open door. Toilet won't flush!
Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities
We usually stay in big chain hotels that overcharge! Though this inn is a bit outdated, the customer service was over the top, the beds were comfortable, and the morning breakfast was much better than those big chain hotels offer. The first evening our key card did not work, but the lady at the front desk let us in and out as needed. The next morning, the young lady at the desk promised us she would have it fixed by the time we got back and she did. The shower was confusing at first and we had to be careful switching from tub to shower stream because the faucet was loose, but we managed. We were right above the bar and the music was pretty loud, but we didn't mind it at all. We definitely got a good deal regardless for what we paid. We have definitely found our go-to place to stay when in Hobbs.
Stayed 2 nights in Oct 2023
Response from Hobbs Family Inn on 16 Oct 2023
Glad you enjoyed your stay. We are sorry that you had a few mishaps, thanks for letting us know . We are in the process of remodeling. We are working to improve our customers stay here at the inn. So we greatly appreciated your honest feedback. We look forward to your next stay.!

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy
Stayed 2 nights in Oct 2023
Response from Hobbs Family Inn on 16 Oct 2023
Thank you. We look forward to your next stay!

6/10 Okay

Minerva

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service
My daughter and I had a great stay. Staff was super friendly and helpful, breakfast was amazing (cooked to order), and beds were comfortable. My only complaint was that our room was a little musty from the humidity, but overall we enjoyed our stay, especially for the price. I will add that it is an older hotel and the tub and carpet were stained, but clean.
Stayed 1 night in Oct 2023
Response from Hobbs Family Inn on 9 Oct 2023
Thank you for your feedback, we are working on new flooring for our rooms. We are glad you enjoyed your stay.

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Room door would not open. Gave us another nicer room.
Stayed 1 night in Sep 2023
Response from Hobbs Family Inn on 28 Sept 2023
Thank you. Glad you enjoyed your stay

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hobbs Family Inn on 21 Sept 2023
Thank you

10/10 Excellent

jose, houston

Liked: Cleanliness, staff & service, property conditions & facilities
good price
Stayed 4 nights in Aug 2023
Response from Hobbs Family Inn on 21 Sept 2023
Thank you. Hope to see you again.

6/10 Okay

Timothy

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

2/10 Terrible

Akshay Boovanahally

Stayed 1 night in Aug 2023

6/10 Okay

Marquita

Just Okay At Best
Staff was friendly but the room left much to be desired. We paid extra for a king and they tried putting us in a double queen. When my husband objected she did give us a king. Bar/lounge area is really loud until about 3am. Ac did not really cool much until after the sun went down. The ceiling was damaged in one area. Overall it was barely okay.
Stayed 1 night in Aug 2023

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The first day i took a shower no hot or mild water. The following day the water was hot could not get it to mild. This was unpleasant. The tv did not work but then received a different remote then it worked. The great thing was that the breakfast was amazing!!
Stayed 2 nights in Aug 2023

10/10 Excellent

Ernst

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room had no desk or table. WiFi signal was weak. Everything else was great.
Stayed 1 night in Aug 2023

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 1 night in Jul 2023

8/10 Good

Joel

Business traveller
Liked: Cleanliness, property conditions & facilities
Updates all signs saying correct time for breakfast.
Stayed 2 nights in Jul 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An overnight stay at the last minute. Very nice.
Stayed 1 night in Jul 2023

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

PRISCILLA

Liked: Cleanliness
Disliked: Staff & service
The rooms are nice and clean but the parking lot and sidewalks are messy. The girl at the front desk needs some training in positivity and great customer service. The young man who did the cooking was very nice and did a great job.
Stayed 1 night in Jun 2023

2/10 Terrible

Michelle

Disliked: Staff & service
Arrived to the hotel and was told no vacancy. Front desk clerk was rude and blamed Hotels.com for overbooking and turned away to the back.
Stayed 2 nights in May 2023

10/10 Excellent

Erica

Stayed 2 nights in May 2023

6/10 Okay

Robert

Disliked: Property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Teri

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We were actually glad they did not have our reserved NON Smoking room available and offered us a Smoking room. We of course declined, as I have asthma and the premises looked less than inviting. The staff were professional and apologized and were more than happy to cancel the reservation.
Stayed 1 night in May 2023

8/10 Good

Lynette

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Every staff member I encountered was helpful and courteous while providing customer service. Genuinely nice people.
Stayed 2 nights in May 2023
Response from Owner on 26 May 2023
We hope you enjoyed your stay. Thank you for your kind words, and we hope to see you again

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
An accident waiting to happen
My first room was a smoking room, asked for non-smoking and the smoke detector was pulled from the ceiling and chirping loudly. Immediately got a different room. This time non-smoking. Stains on bed spread and shower curtain. Desperate need for paint. In the middle of the first night, heard the hallway smoke detector chirping. Spoke to front desk in the morning and they assured me it would be fixed right away. The hotel had a large party that second night with blaring music well past 1am, so I didn’t hear the smoke detector still chirping in the hall, which I heard at 3am. I definitely will not stay here again.
Stayed 2 nights in May 2023

4/10 Poor

Juanta

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
That they would have let us know that they had a bar that didn't close down until 2 in the morning
Stayed 1 night in May 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Cynthia

Stayed 1 night in Apr 2023
Response from Jon on 1 May 2023
Thank you for staying with us. We hope you'll join us again in the near future

8/10 Good

Shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Owner on 27 Apr 2023
Thank you and we hope you'll stay with us again in the future

10/10 Excellent

Shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Owner on 27 Apr 2023
Thank you and we hope you'll stay with us again in the future

8/10 Good

Judy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and rooms were clean
Stayed 1 night in Mar 2023
Response from Owner on 27 Apr 2023
Thank you and we hope you'll stay with us again in the future

6/10 Okay

Donna

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Mumbling clerk
Desk clerk needs to speak up could barely hear him
Stayed 2 nights in Mar 2023
Response from Hobbs Family Inn on 28 Mar 2023
Thank you for staying with us and letting us know about our clerk. We will definitely let him know and hopefully he will get this improved.

2/10 Terrible

JUAN AND AMBER

Travelled with family
Disliked: Property conditions & facilities
Absolutely horrible. Rooms were clean though, everything else terrible
Stayed 9 nights in Mar 2023
Response from Hobbs Family Inn on 28 Mar 2023
We apologize that your stay was less than superb. Please let us know specifically how we can improve.

4/10 Poor

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fee added $100
When I found out this morning about my deposit that was added to my Fee I was very upset but not I have to call My Bank and get it back not even cool
Stayed 1 night in Jan 2023
Response from Hobbs Family Inn on 10 Jan 2023
Sorry for the inconvenience. we will make sure staff will let you and future guest be aware of the deposit and the estimated time it will take for your deposit to be back on your account. we sincerely apologize. The Hobbs Family Inn

10/10 Excellent

siemanyM

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and comfortable. You can have pets and the place has nice aesthetics.
Response from Alexis on 5 Jan 2023
Hello! glad you enjoyed your stay! Thank you for supporting the Hobbs Family Inn!

10/10 Excellent

Ahmad

Stayed 1 night in Dec 2022
Response from Jon on 12 Dec 2022
Thank you!We hope you'll see us again soon

6/10 Okay

Teresa

Liked: Cleanliness, staff & service
Tv and coffee maker did not work
Stayed 1 night in Dec 2022
Response from Jon on 12 Dec 2022
We apologize for your inconvenience. We will make sure this doesn't happen again. Thank you for letting us know

8/10 Good

Stan

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2022
Response from Management on 28 Sept 2022
Thank for your rating.

10/10 Excellent

Mabrouck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place
Stayed 2 nights in Sep 2022
Response from Management on 28 Sept 2022
Thank you for your rating. Hope to see you again.