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Reviews of Liberty Hotel Saigon Parkview

3 out of 5
Liberty Hotel Saigon Parkview
265 Pham Ngu Lao Street, District 1, Ho Chi Minh City

Reviews

7.8

Good

Rating 10 - Excellent. 122 out of 462 reviews" "
Rating 8 - Good. 214 out of 462 reviews" "
Rating 6 - Okay. 83 out of 462 reviews" "
Rating 4 - Poor. 24 out of 462 reviews" "
Rating 2 - Terrible. 19 out of 462 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Terry

Nice and clean room, very friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Apr 2024

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 2 nights in Mar 2024

10/10 Excellent

Judy

Stayed 3 nights in Mar 2024

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is centrally located, clean, and friendly staff
Stayed 3 nights in Mar 2024

8/10 Good

Tony

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
This hotel is within walking distant from the famous Bui Vien Waking Street, D1, about 10 minutes. There are many shops and restaurants nearby and you can walk, about 20 minutes to the famous Ben Thanh market. There are several Liberty Hotels in Ho Chi Minh, this is an average one.

8/10 Good

Ngan Peng

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect city located. But it's noisy, nite time, can hear street singers singing past mid-nites, just outside the hotel lobby at the surrounding shops.
Stayed 1 night in Feb 2023

4/10 Poor

Jas

Travelled with family
Disliked: Cleanliness
Both headboards of bed were stained, room smelled musty
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Little privacy
The room and everything was as expected. But if you want privacy or just a simple “leave me alone” then this hotel is not for you. The front desk constantly asks for your name and room number every time you use the elevator.
Stayed 4 nights in Jul 2022

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Emma Pham_ E Commerce Sales Manager on 11 Mar 2020
Dear Christine, Thank you for taking the time to review our property, your comments are very much valued. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Saigon! Best Regards

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly staff good location
Stayed 3 nights in Jan 2020
Response from Emma Pham_ E Commerce Sales Manager on 31 Jan 2020
Dear Christine, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Saigon! Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location across from a park and 10-15 minute walking distance to most historical landmarks and central market. The room is spacious and reception staff is friendly and helpful. Only 2 minute walk to the Walking Street! Tons of restaurants and coffee shops and tour operators and money exchange offices around hotel area.
Stayed 3 nights in Jan 2020
Response from Emma Pham_ E-Commerce Sales Manager on 22 Jan 2020
Dear our valued customers, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Saigon!

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
Charged me for phone service after i asked if i could call a local number for free. They still charged me and refused to remove the cost. Wifi was also terrible in room 307. Bad review, for not being honest
Stayed 3 nights in Jan 2020
Response from Emma Pham_ Ecommerce Sales Manager on 8 Jan 2020
Dear Christopher, I was disappointed to read that you did not have a pleasant check-out experience and can assure you I will be personally investigating the matter. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience

6/10 Okay

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need to improve internet sevice.
Overall good, however the internet was poor.
Stayed 1 night in Jan 2020
Response from Emma Pham_ Ecommerce Sales Manager on 8 Jan 2020
Dear Gary, Thank you very much for your lovely feedback, it is very much appreciated and encouraging to the whole team. Your feedback on the Internet in our hotel is well received and the matter is being discussed for the future consideration. Thank you so much for staying with us, we hope to welcome you back very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
You cannot beat polite and pre use service. These guys know how to run a hotel from the doormen to the cleaners. Feels like 5 star service
Stayed 6 nights in Dec 2019
Response from E-Commerce Sales Manager on 8 Jan 2020
Dear our valued partners, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Saigon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities
I enjoyed staying. Everything was very good. I will definitely visit the hotel again.
Stayed 2 nights in Dec 2019
Response from E-Commerce Sales Manager on 8 Jan 2020
Dear our valued partners We are thrilled to receive such a positive review from you. It is our pleasure to learn that we have played a part to your memorable friend meeting which was enlightened by the warm hospitality and genuine services from our team. We hope to host you again in the not too distant future!

8/10 Good

Loren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great hotel for the price and just what we needed for a place to recover from jet lag for a day before heading off to Da Lat
Stayed 2 nights in Dec 2019
Response from E-Commerce Sales Manager on 8 Jan 2020
Dear Loren, We very much appreciate your comments regarding your recent stay with us. I am happy to learn that you enjoyed our service and hotel's facilities. Thank you again for sharing your experience. We are looking forward to welcome you back and to create more memories for you!

2/10 Terrible

Phan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Emma Pham_ E-Commerce Sales Manager on 9 Dec 2019
Dear Phan, Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter. Once again, please accept our sincere apology on behalf of our company. We promise that we are serious about resolving the problem and preventing this issue from occurring again in the future. Thank you for staying with us, and we look forward to another chance to serve you.

8/10 Good

Chau

Stayed 1 night in Nov 2019

2/10 Terrible

Diane, vietnam

Travelled with family
Disliked: Staff & service, amenities
The hotel staffs try to shift me off to another hotel
Stayed 1 night in Oct 2019
Response from Emma Pham_ E Commerce Sales Manager on 2 Nov 2019
Dear Diane, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD CLEAN VENUE HANDY LOCATION STAFF WERE VERY HELPFUL
Stayed 8 nights in Sep 2019
Response from Emma Pham_ E-Commerce Sales Manager on 28 Oct 2019
Dear our valued guests, Thank you very much for your lovely feedback, it is very much appreciated and encouraging to the whole team. Thank you so much for staying with us, we hope to welcome you back very soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
The staff were very helpful and professional. Service was good and the free coffee when ordering a limousine bus pickup was a nice touch.
Stayed 1 night in Sep 2019
Response from Emma Pham_ E-Commerce Sales Manager on 10 Sept 2019
Dear our valued guests, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Ho Chi Minh City. Best Regards,

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
This hotel is in the perfect location. Room and bed is very comfortable. I’d stay here over and over again!!
Stayed 1 night in Aug 2019
Response from Nga Pham_ E Commerce Sales Manager on 14 Aug 2019
Dear Tamara, Thank you very much for your lovely feedback, it is very much appreciated and encouraging to the whole team. We hope to host you again in the not too distant future!

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay here again
So comfortable. Wonderful restaurant. They have a soaker tub that came in handy. The bed was super comfortable.
Stayed 1 night in Aug 2019
Response from Pham Thi Quynh Nga_ E-Commerce Sales Manager on 9 Aug 2019
Dear Tamara, Thank you very much for your lovely feedback, it is very much appreciated and encouraging to the whole team. We hope to host you again in the not too distant future!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad condition , dirty and run down, air conditioning not working properly
Stayed 1 night in Jun 2019
Response from Nga Pham_ E Commerce Sales Manager on 5 Jul 2019
Dear our valued customer, thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the room facilities.

6/10 Okay

Warren W, australia

Need different Fridges.Useless.
The hotel is getting dated.Nice staff.Breakfast just ok.Needs more choices, cooking could be a lot better.The chill fidges are useless in room These are the worst fridges we have come across in 13 visists to Vietnam.Doesnt leep anythng cold.
Stayed 3 nights in Jun 2019
Response from Nga Pham_ E Commerce Sales Manager on 25 Jun 2019
Dear Warren W, Thank you for your comments. I apologize for the problems that you encountered during your last stay in Vietnam. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. Once again, please accept our sincere apology on behalf of our company. We promise that we are serious about resolving the problem and preventing this issue from occurring again in the future. Thank you for staying with us, and we look forward to another chance to serve you.

2/10 Terrible

Jefferson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed of their services.
I was happy yesterday morning at the Hotel. I arrived to the hotel early morning yesterday. I wanted to check in early.but, in the front desk won’t let me. He even told me that he had room available but he won’t let to me check in. He said if I want to check in early I have to pay extra 50% of the room cost. I booked a room on Hotels.com I already paid for the room. A guy in the front desk was very rude so I left and went to different hotel near by and booked a room there. I don’t think I book I book Liberty Hotel park view again.
Stayed 1 night in Jun 2019
Response from Emma Pham_ E Commerce Sales Manager on 25 Jun 2019
Dear Jefferson, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number. Thank you for staying with us, and we look forward to another chance to serve you.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Position is excellent. Ask for a room with balcony overlooking the park, lovely view watching the world go by. Big rooms. Staff very helpful. Breakfast very good too.
Stayed 2 nights in May 2019
Response from Pham Thi Quynh Nga_E-Commerce Sales Manager on 4 Jun 2019
Dear our valued guests, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Liberty Saigon Parkview Hotel. Best Regards,

8/10 Good

Tracey

Liked: Staff & service
Stayed 2 nights in Apr 2019
Response from Nga Pham on 2 May 2019
Dear Tracey, Thank you for your review during your stay with us and it is our pleasure to serve you at Liberty Saigon Parkview Hotel. We would love to have a chance to see you again in another great day. For and on behalf of the Management Liberty Saigon Parkview Hotel.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Location is good. Rundown a bit , aircon is noisy ,need reset. Also still practise holding your passport till checkout.
Stayed 3 nights in Apr 2019
Response from Nga Pham_ E Commerce Sales Manager on 1 May 2019
Dear our valued guest, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the room facilities.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel sits on a very busy street bustling with traffic noise entire day and night! Hotel breakfast is disappointing and ends at 930am!
Stayed 2 nights in Mar 2019
Response from Emma Pham_ E-Commerce Sales on 19 Mar 2019
Dear our valued guests, Thank you for your comments. I apologize for the problems that you encountered during your last stay in Vietnam. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. Once again, please accept our sincere apology on behalf of our company. We promise that we are serious about resolving the problem and preventing this issue from occurring again in the future. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
The location is great for visitors to HCMC looking to shop, visit the main tourist destinations and and experience the vibrancy of the city. The staff are polite but not overly helpful with the exception of the bell boy and the doorman.both of whom were super. The rooms are clean but tired. The carpets are worn and need replacing. We had a front facing room which was incredibly noisy starting long before daylight. OK place to stay but overpriced for what you are getting.
Stayed 1 night in Mar 2019
Response from Emma Pham - E- Commerce Sales on 19 Mar 2019
Dear our valued partners, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the room facilities.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for family
The stay was great and i definitely come back again
Stayed 1 night in Feb 2019
Response from Pham Thi Quynh Nga on 26 Feb 2019
Dear our valued guests, Thank you very much for your lovely feedback, it is very much appreciated and encouraging to the whole team. Thank you so much for staying with us, we hope to welcome you back very soon.

8/10 Good

Verified traveller

Stayed 7 nights in Jan 2019

10/10 Excellent

Greg, Irvine, us

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Close to great shopping, dining, and nightlife.
Stayed 3 nights in Jan 2019
Response from Nga Pham_ Sales Manager on 17 Jan 2019
Dear Greg, Thank you very much for your lovely feedback, it is very much appreciated and encouraging to the whole team.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Good location , spacious room with street view , the staffe weren’t so nice , little bit rude , good for a single night stay
Stayed 1 night in Jan 2019
Response from Nga Pham_ Sales Manager on 17 Jan 2019
Dear our valued guests, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2018
Response from Nga Pham_ Sales Manager on 17 Jan 2019
Dear our valued guests, We are delighted that you have selected our hotel. Thank you very much for your lovely feedback, it is very much appreciated and encouraging to the whole team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely kept hotel and great associates with smile to help . One minute walking distance to everything you require on your vacation.
Stayed 9 nights in Nov 2018
Response from Pham Thi Quynh Nga_ E-Commerce Sales Manager on 4 Dec 2018
Dear our valued partners, Thank you very much for your lovely feedback, it is very much appreciated and encouraging to the whole team. Thank you so much for staying with us, we hope to welcome you back very soon.

6/10 Okay

Verified traveller

The room was dark and the toilet shower area was quite small.
Stayed 1 night in Nov 2018
Response from Pham Thi Quynh Nga_ E- Commerce Sales Manager on 29 Nov 2018
Dear our valued guests, Thank you for your feedback. Your feedback on the Room in our hotel is well received and the matter is being discussed for the future consideration. Thank you so much for staying with us, we hope to welcome you back very soon.

8/10 Good

Cam Yen Jenny

Friendly service
Stayed 2 nights in Nov 2018
Response from Pham Thi Quynh Nga_ E-Commerce Sales Manager on 29 Nov 2018
Dear Cam Yen Thank you very much for your lovely feedback, it is very much appreciated and encouraging to the whole team. Thank you so much for staying with us, we hope to welcome you back very soon.

8/10 Good

Riccardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Hotel is ok, clean room
Stayed 2 nights in Oct 2018
Response from Pham Thi Quynh Nga_ E-Commerce Sales Manager on 23 Nov 2018
Dear Riccardo, Thank you for your review during your stay with us and it is our pleasure to serve you at Liberty Saigon Parkview Hotel. We would love to have a chance to see you again in another great day. For and on behalf of the Management Liberty Saigon Parkview Hotel.

2/10 Terrible

UncleLiem, Seatle, Wa

Disliked: Staff & service, property conditions & facilities
This hotel wasn't our standard. It was filthy from the entrance to our room. We checked in and walked out instantly. Too bad we can't get our money back for 3 nights we booked there.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Pham Thi Quynh Nga_ E commerce Sales on 23 Nov 2018
Dear our valued guests, Thank you for your review during your stay with us and it is our pleasure to serve you at Liberty Saigon Parkview Hotel. We would love to have a chance to see you again in another great day. For and on behalf of the Management Liberty Saigon Parkview Hotel.

6/10 Okay

Jiunn Liang

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2018
Response from Pham Thi Quynh Nga_ E Commere Sales Manager on 23 Nov 2018
Dear Jiunn Liang, Thank you for your review during your stay with us and it is our pleasure to serve you at Liberty Saigon Parkview Hotel. We would love to have a chance to see you again in another great day. For and on behalf of the Management Liberty Saigon Parkview Hotel.

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfort and great service
Hotel provides clean rooms, friendly helpful service and a great breakfast. The location in District 1 is good, although a bit noisy. Have stayed here before and would do so again.
Stayed 20 nights in Oct 2018
Response from E-Commerce Sales on 29 Oct 2018
Dear Becky, Thank you very much for your lovely feedback, it is very much appreciated and encouraging to the whole team. Thank you so much for staying with us, we hope to welcome you back very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As a returning customer for the last 5 years. I have found this Hotel to be in a Perfect location with English speaking staff that couldn't do enough for you, all ways willing to be there for you and assist in any way they can. This Hotel is great value for your money. Big thank you to all the Staff. Chris.
Stayed 8 nights in Sep 2018
Response from Ecommerce Sales_ Pham Thi Quynh Nga on 10 Oct 2018
Dear Chris, Thank you very much for your lovely feedback, it is very much appreciated and encouraging to the whole team. Thank you so much for staying with us, we hope to welcome you back very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location, close to Ben Thanh center. Hotel staff are nice & friendly.
Stayed 1 night in Sep 2018
Response from E-Commerce Sales Manager on 1 Oct 2018
Dear Our valued customer, Thank you very much for your lovely feedback, it is very much appreciated and encouraging to the whole team. Thank you so much for staying with us, we hope to welcome you back very soon.

8/10 Good

Ceci, 香港

Liked: Staff & service, property conditions & facilities
Close to Sinh Tourist and other day tours pick up
Staff is friendly and polite... But a bit weird that they asked to keep our passports til we checked out
Stayed 4 nights in Sep 2018
Response from E-Commerce Sales Manager on 22 Sept 2018
Thank you for your review during your stay with us and it is our pleasure to serve you at Liberty Saigon Parkview Hotel. We would love to have a chance to see you again in another great day. For and on behalf of the Management Liberty Saigon Parkview Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from E-Commerce Sales Manager on 19 Sept 2018
Thank you very muchfor your lovely feedback, it is very much appreciated and encouraging to the whole team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from E-Commerce Sales Manager on 11 Sept 2018
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. For and on behalf of the Management Liberty Saigon Parkview Hotel