Outdoor pool, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers

Reviews of Fusion Original Saigon Centre

5 out of 5
Fusion Original Saigon Centre
65 Le Loi, Ward Ben Nghe, District 1, Ho Chi Minh City

Reviews

9.6

Exceptional

Rating 10 - Excellent. 210 out of 247 reviews" "
Rating 8 - Good. 26 out of 247 reviews" "
Rating 6 - Okay. 6 out of 247 reviews" "
Rating 4 - Poor. 0 out of 247 reviews" "
Rating 2 - Terrible. 5 out of 247 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Marc - General Manager on 3 May 2024
Thank you ever so much for your stellar rating, Connie! We're absolutely thrilled that your stay with us was delightful. It was truly a pleasure to have you as our guest, and we can't wait to welcome you back for another wonderful experience.

10/10 Excellent

jamee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful experience. This hotel is outstanding!
Stayed 2 nights in Feb 2024
Response from Marc - General Manager on 1 Mar 2024
Thank you for your amazing feedback, Jamee! We're thrilled to hear you had an outstanding experience at our hotel. Looking forward to welcoming you back soon!

8/10 Good

AUGUSTUS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but English communication was a little bit difficult with the staff
Stayed 5 nights in Feb 2024
Response from Marc - General Manager on 1 Mar 2024
Thank you for sharing your experience, Augustus! We're thrilled you enjoyed your stay. We'll certainly address the communication issue to ensure a smoother experience next time.Looking forward to welcoming you back soon!

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not informed that the hotel only allows 2 guests to a room. We were there so we were forved to upgrade to a double room sweet even if the room we got had a sofa and our nephew was ok with staying on the sofa.It cost us US $80 more a night. Expedia should also notify us that they strictly allow only 2 guests to a room.Often hotels allow 3 guests if the room is big and has a large sofa bed,
Stayed 4 nights in Feb 2024
Response from Marc - General Manager on 1 Mar 2024
Thank you for your feedback, Fiona! We apologize for any inconvenience caused by our room occupancy policy. We appreciate your understanding and hope to welcome you back for a seamless stay in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch
Convenient, professional service in a new hotel located in Saigon Square.
Stayed 4 nights in Feb 2024
Response from Marc - General Manager on 1 Mar 2024
Thank you so much for your glowing feedback, John! We're thrilled you found our hotel convenient and enjoyed our professional service. We're committed to making every stay exceptional. Looking forward to welcoming you back soon!

10/10 Excellent

Brendon

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in the city. Very nice and very clean. The staff were wonderful and accommodating. They were happy to help with anything we needed and answer any questions we had. Plenty of places to eat and shop nearby as the hotel is located in a very nice mall. A great place to stay with everything you could need. 10/10
Response from Marc - General Manager on 1 Mar 2024
Thank you so much for your fantastic feedback, Brendon! We're thrilled that you had such a wonderful experience with us. Our team takes great pride in providing top-notch service and ensuring a clean and comfortable stay for all our guests. Looking forward to welcoming you back for another 10/10 stay!

10/10 Excellent

cyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect about this hotel! Special thanks to Tam who is so thoughtful and helpful!
Stayed 2 nights in Feb 2024
Response from Marc - General Manager on 1 Mar 2024
Thank you so much for your glowing feedback, Cyn! We're thrilled you had a perfect stay with us. Tam and team will be over the moon to know their thoughtful service made your experience memorable. Looking forward to welcoming you back soon!

10/10 Excellent

cyn

Stayed 1 night in Feb 2024

10/10 Excellent

Takamasa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for shopping and walking around
Stayed 4 nights in Feb 2024
Response from Marc - General Manager on 27 Feb 2024
Thank you so much for your glowing feedback, Takamasa! We're thrilled that you found our hotel's location convenient for shopping and exploring on foot. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

jennifer, Orange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
customer service was on point!
Stayed 2 nights in Feb 2024
Response from Marc - General Manager on 27 Feb 2024
Thank you so much for your glowing feedback, Jennifer! We're thrilled that our customer service hit the mark for you. Our team is really taking the stage here.Looking forward to welcoming you back for another fantastic experience!

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Marc - General Manager on 9 Feb 2024
Thank you so much for your glowing review, Derek! We're thrilled you had a 10/10 experience with us. Looking forward to welcoming you back soon for another fantastic stay!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Was a beautiful hotel
Stayed 4 nights in Jan 2024

10/10 Excellent

Robert

Stayed 5 nights in Jan 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The word Excellent doesn’t begin to do justice to describing this hotel. Everything about it was top notch
Stayed 2 nights in Jan 2024
Response from Marc - General Manager on 6 Feb 2024
A hundred out of a hundred – you just made our day, Joseph! Your kind words have us beaming with pride. We're thrilled to hear that everything was top-notch during your stay. Creating wonderful experiences is what we live for, and knowing we hit the mark with you is the ultimate reward. We can't wait to welcome you back for another incredible stay!

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Saigon Stay
The hotel is in a convenient and high end mall in district 1. That said, there’s a market across the road if you are looking for something off the beaten track. Also a short walk to local restaurants and speak easy style bars. Room was very modern. Quiet and good air con with premium sheets and a comfortable king size bed. Pool was good too. An oasis in the middle of a bustling city. Excellent stay. The way this hotel dealt with service recovery was A1. Kept me in the loop, sorted out my issue and the went the extra mile. And that’s what matters. Great stuff. I’ll be back.
Stayed 2 nights in Jan 2024
Response from Marc - General Manager on 9 Feb 2024
Thank you for your glowing review, Paul! We're thrilled you enjoyed your stay with us and found our location, amenities, and service to your liking. Your satisfaction is our priority, and we can't wait to welcome you back for another excellent stay. See you soon!

10/10 Excellent

Brent, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! The location is convenient to all the highlights and amenities that HCMC has to offer. The rooms are spacious, clean and modern. The pool area is unbelievable with the most spectacular view, I would highly recommend this hotel. The only improvement that i think would help this hotel is by providing for or arranging car service to and from the airport at more modest pricing. I know they offer a limo but at $70 USD per direction. Other than that it was perfect!
Stayed 2 nights in Jan 2024
Response from Marc - General Manager on 4 Feb 2024
Wow, thank you for the fantastic score and wonderful feedback, Brent! Our team is over the moon knowing you loved the convenient location, spacious and modern rooms, and the breathtaking pool area with its spectacular view. Your feedback is invaluable, and we truly appreciate it! We've noted your suggestion about the airport transfer pricing and are already looking into making it more suitable.We can't wait to welcome you back for another perfect stay!

10/10 Excellent

victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprising Gem in a great location.
This hotel really met and exceeded my expectations. I was a little nervous given that I am not familiar with this brand and website is pretty pared back, and there aren't that many reviews since the hotel is quite new. Also, the pricing was so reasonable that I wondered if the hotel could be as nice as what I hoped! It is in a Great location in the city, you can walk to many places nearby. Was perfect for NYE festivities. It Feels safe with the entrance being inside the shopping mall. The mall has tons of dining options too which is nice. Note: Keep and screenshot the directions that they send you in advance for how to find the hotel entrance. After one time it’s easy. We had hotel book the airport pickup so it was easy since the driver knew where to go. Very fancy van pickup. It is a New hotel with a modern feel and design. Nice design details. Amazing views high up. There is a Nice pool with cool city views- just no hot tub and was a little chilly/windy in the evening. Also no umbrellas or shade in daytime/ Excellent breakfast in a pretty setting. Had 2 br family suite perfect for 4 people. Not huge, but cozy, clean, new and well laid out. We used the hotel laundry service and it was quite expensive ($2.50 for a pair of socks, $5 for a t-shirt) so we spent $70 on laundry. The only thing that wasn’t a good value! My only complaint is that the elevators were quite busy and you had to wait a while to get one with space. Overall really great value. Highly recommend!
Stayed 3 nights in Dec 2023
Response from Marc - General Manager on 9 Feb 2024
Thank you so much for your glowing review, Victoria! We're thrilled that we exceeded your expectations and provided you with a fantastic stay, especially during the NYE festivities. We greatly appreciate your feedback about our location, safety, modern design, and excellent breakfast. We'll certainly take note of your comments about the directions, elevator wait times, and laundry service to further enhance our guest experience. We hope to welcome you back soon for another wonderful stay!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
A fantastic hotel in the best location. Room was beautiful very nicely set out with great bed and high quality linen. Breakfast was very good with a great buffet choice and also the choice of cooked to order breakfast meals. Staff fantastic. Highly recommend loved it.
Stayed 4 nights in Jan 2024
Response from Marc - General Manager on 9 Feb 2024
Thank you so much for your glowing review, Ian! We're thrilled that you had a fantastic stay with us. It's wonderful to know that you enjoyed our beautiful rooms, high-quality amenities, and delicious breakfast options. Our team takes great pride in providing excellent service, and we're delighted that you found them fantastic. We can't wait to welcome you back again soon!

10/10 Excellent

Hochang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Marc - General Manager on 9 Feb 2024
Thank you for your glowing review, Hochang! We're thrilled to hear you had a fantastic stay with us. Looking forward to welcoming you back soon!

10/10 Excellent

Janel, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this property. If I could just add that we wished the room was a bit more spacious but not a deal breaker. We were on the top floor so noise levels were non existent. When we first checked in, our shower wasn’t giving out much hot water but they were able to fix it pretty quickly. I did wish the hot water lasted longer then 10-15 minutes. Other than those things, location was great. Staff was great. Will definitely book again.
Response from Marc - General Manager on 26 Jan 2024
Thanks a ton for the stellar 100/100 rating and the awesome feedback, Janel! We're absolutely thrilled that you loved everything about your stay at our property and felt the love from our staff - they're all smiles, knowing they made your stay fabulous. Can't wait to host you again!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel 👌
Nice hotel right on top one of busiest shopping centre, and in middle of district 1, very convenience for shopping and food. booked 5 nights premium deluxe king bed, the room very beautiful and clean, bed are very confy and toilet are big and vey clean.free mini bar daily and also free food and snack from the pantry right outside on each floor. Staff are friendly and attentive, Only one negative point for me was the lift, the lift quite too slow and only 2 lifts in hotel. Would highly recommended this hotel next time when u visit Saigon.
Stayed 5 nights in Dec 2023
Response from Marc - General Manager on 9 Feb 2024
Thank you for your glowing review, Jason! We're thrilled to hear you enjoyed your stay in our premium deluxe king room, with its comfort, cleanliness, and convenient location. Your feedback about the lifts is noted, and we'll work on improving that. We can't wait to welcome you back to Saigon and our hotel again soon!

10/10 Excellent

winston

Stayed 3 nights in Dec 2023
Response from Marc - General Manager on 9 Feb 2024
Thank you for the stellar feedback, Winston! We're thrilled to hear you had a 10/10 experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Marc - General Manager on 9 Feb 2024
Thank you so much for your fantastic feedback, Andrew! We're thrilled to hear that you had a 10/10 experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another wonderful stay!

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel
Stayed 2 nights in Dec 2023
Response from Marc - General Manager on 5 Jan 2024
Nothing made us happier than hosting you this holiday season, Charlotte! We believe in the power of people and truly appreciate all of the hard work and efforts of hotel team members.You are indeed essential. Stay safe, and count on us anytime you're in Saigon!

10/10 Excellent

Cuong, DES MOINES

Stayed 4 nights in Dec 2023
Response from Marc - General Manager on 9 Feb 2024
Thank you so much for your wonderful feedback, Cuong! We're thrilled you had a 100/100 experience during your stay with us. Your satisfaction means everything to us, and we can't wait to welcome you back for another fantastic stay soon!

10/10 Excellent

Summer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms are beautiful, staff very helpful and great location. Easy to walk to most attractions.
Stayed 1 night in Dec 2023
Response from Marc - General Manager on 3 Jan 2024
Absolutely thrilled to hear you had a fabulous stay with us, Summer! Your kind words about our rooms, fantastic team, and primo location made our day. We're over the moon that you found it a breeze to explore the city from here.Wishing you a season filled with joy, laughter, and wonderful adventures! If you're ever back in town, we'd be absolutely stoked to welcome you again.

10/10 Excellent

Summer

Stayed 3 nights in Dec 2023
Response from Marc - General Manager on 9 Feb 2024
Thank you for your glowing review, Summer! We're thrilled you had a perfect experience during your stay with us. Looking forward to welcoming you back soon!

10/10 Excellent

Tue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch quality all around with this hotel. The absolute best and friendliest staff we have experienced in any place we have stayed. Can’t beat the location - major tourist destinations are a walk away. Added bonus is the food, we had free breakfast deal and it was 5-star restaurant quality food, especially loved the açaí bowls, which costs easily $15USD per bowl and we just kept reordering like there was no tomorrow. But again, it’s the staff that really set this place apart - I’ve always prioritized quality of hotel itself and things like cleanliness, accommodations, etc but the staff here is what will make me keep coming back.
Stayed 2 nights in Dec 2023
Response from Marc - General Manager on 9 Feb 2024
Wow! Thank you so much for your incredible feedback, Tue! We're thrilled you had such a fantastic experience with us. It's wonderful that our staff made such a positive impression and that you enjoyed our convenient location and delicious breakfast offerings. We can't wait to welcome you back for another memorable stay!

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Marc - General Manager on 9 Feb 2024
Thank you so much for your fantastic feedback, Francis! We're thrilled to hear you had a flawless experience with us, and your perfect score means the world to us. We look forward to welcoming you back soon for another memorable stay!

10/10 Excellent

Jo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Marc - General Manager on 30 Dec 2023
Wow, thank you a hundred times for the amazing 100/100 score, Jo! Your feedback truly made our day; knowing we hit the bullseye with your stay warms our hearts.May this holiday season bring you endless joy, cozy moments, and beautiful memories.

10/10 Excellent

Uyen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 3 nights in Dec 2023
Response from Marc - General Manager on 29 Dec 2023
Wow, thank you so much for your wonderful feedback, Uyen! It's fantastic to hear that you had an excellent stay with us! Your kind words truly make our day merry and bright.We're thrilled that you had such a fantastic time at our hotel. We're all about ensuring our guests have a top-notch experience!Wishing you the happiest of holidays!

10/10 Excellent

Karen, Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very cool hotel!! It is so new and clean and the staff were wonderful. It was easy to communicate in English. Loved everything about it!!
Stayed 6 nights in Dec 2023
Response from Marc - General Manager on 29 Dec 2023
Absolutely thrilled that you had a fantastic stay at our hotel, Karen! Your kind words put the biggest smiles on our faces and your love means the world to us. We can't wait to welcome you back for more amazing experiences. We wish you a joyful holiday season and looking forward to your next visit!

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly service. One of the best experiences I’ve ever had at a hotel
Stayed 3 nights in Nov 2023
Response from Marc - General Manager on 29 Dec 2023
Wow, thanks a bunch for your incredibly kind words, Robin! Hearing that it's one of your best hotel experiences just made our day! We're all about creating those fantastic memories for our guests, so knowing we hit the mark means the world to us.Sending you loads of holiday cheer and wishing you a season filled with joy, laughter, and all things fabulous!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I love this hotel! It’s right in the super mall Saigon Centre and center of the city! Room is clean and beautiful as shown! Customer service is excellent and professional! Mini bar/fridge is free!!! Location is very convenient with many shop/entertainment and local business around right in the corner!
Stayed 1 night in Nov 2023
Response from Marc - General Manager on 29 Dec 2023
Wow, your feedback just made our day! Thanks a bunch for sharing your awesome experience here at our hotel. We're stoked you enjoyed the convenience of Saigon Centre and the heart-of-the-city vibes—we're all about that, too!Wishing you more fantastic adventures ahead and hope we can host you again. Warm holiday wishes from the entire team here!

10/10 Excellent

Huy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for everything.
Stayed 3 nights in Nov 2023
Response from Marc - General Manager on 21 Dec 2023
Whoa, a perfect score! Thank you so much for your fantastic feedback, Huy! We're thrilled you had a top-notch experience during your stay. Making sure everything's spot-on is what we're all about!Sending you heaps of gratitude and wishing you a holiday filled with joy, laughter, and unforgettable moments. Looking forward to welcoming you back for more perfection in the future!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stuff
Stayed 2 nights in Nov 2023
Response from Marc - General Manager on 2 Dec 2023
Thank you for your lovely feedback and stellar rating, Christian! We're thrilled you enjoyed your stay and appreciated our team's efforts. Your comfort is our priority, and we're here to ensure your experience remains exceptional. We can't wait to welcome you back!

10/10 Excellent

Xiaoxi

Stayed 1 night in Nov 2023
Response from Marc - General Manager on 9 Feb 2024
Thank you so much for your glowing rating, Xiaoxi! We're thrilled you had a fantastic stay with us. We can't wait to welcome you back soon for another memorable experience!

10/10 Excellent

Thu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing. We originally booked another hotel in the area that turned out to be the worst hotel so we were able to book this hotel within a day. The staff is so kind and helpful, from checking in to helping us with our bags to assisting with anything we need. We booked the 2-bedroom suite and it was fabulous. Great modern rooms with everything you may need. I love their app because you can order different types of pillows or anything you may need. One of the best things is all the drinks in the mini fridge is free and each floor has a little kitchen pantry with snacks and drinks. The hotel is located in Saigon Centre and it's so convenient to so many restaurants and shops. Highly recommended. This is our family hotel of choice from now on.
Stayed 6 nights in Oct 2023
Response from Marc - General Manager on 2 Dec 2023
Hi Thu,It warms our hearts to know that we could turn your stay around and give youth a memorable time. Your compliments about our attentive staff and the suite make our day! We're honored to be your family's preferred choice, and we can't wait to welcome you all back for more exceptional moments together!

10/10 Excellent

Michele, Wesley Chapel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and we loved the decor. The staff was very nice. They decorated our room for our anniversary it was such a nice surprise.
Stayed 3 nights in Nov 2023
Response from Marc - General Manager on 2 Dec 2023
Great day, Michele! Totally wonderful to hear you enjoyed your stay and that we could be part of your special anniversary celebration. We take delight in making moments memorable. Your kind words truly brightened our day. Looking forward to welcoming you back for many more special occasions!

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Marc - General Manager on 9 Feb 2024
Thank you for your rating, Peter! We're glad you enjoyed your stay overall. To earn that extra 20 points, we'll strive to make it even better next time!Hope to see you again soon!

10/10 Excellent

Juan Peng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Nov 2023

10/10 Excellent

Huy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has everything i need withthe excellent quality
Stayed 1 night in Nov 2023
Response from Marc - General Manager on 2 Dec 2023
Genuinely delighted to hear you had a wonderful stay, Huy ơi! Your joy is our biggest reward. Thank you for choosing us, and we can't wait to welcome you back for more delightful experiences!

10/10 Excellent

Shawnta

Business traveller
The best in Saigon
The room was relaxing and exquisite. The manager Jimmy made you feel at home. The experience was nourishment for the soul.
Stayed 1 night in Nov 2023
Response from Marc - General Manager on 21 Nov 2023
Thanks a million for your kind words, Shawnta! So thrilled to hear you found our spot in Saigon to be top-notch. Jimmy sends his warmest regards, and we're over the moon that you felt right at home. Here's to more soul-nourishing experiences! Can't wait to welcome you back.

10/10 Excellent

Claire

Stayed 1 night in Nov 2023
Response from Marc - General Manager on 22 Nov 2023
Absolutely thrilled to hear you had a perfect stay, Claire! Your rating means the world to us. Thank you for choosing us, and we hope to host you again soon for another incredible experience!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute Luxury. In a great location and very spacious rooms.
Stayed 3 nights in Oct 2023
Response from Marc - General Manager on 21 Nov 2023
Thank you for your delightful feedback, Maria! We're thrilled that you experienced absolute luxury during your stay. Our prime location and spacious rooms are designed to make your visit truly exceptional. We look forward to welcoming you back for more inspiring moments.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbeatable value, slick property inside a luxury mall, fantastic location, great included breakfast buffet, spectacular views.
Stayed 2 nights in Nov 2023
Response from Marc - General Manager on 22 Nov 2023
Thanks a ton for your awesome feedback, Diego! It truly made our day. We're thrilled you loved our spot—it's indeed a gem inside that luxurious mall! Can't wait to welcome you back for more fantastic experiences!

10/10 Excellent

Arthur

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic hotel - a bit hard to find (it's in a mall) but the facility is top notch. But maybe the best aspect of this hotel is the staff. Everyone is eager to help you have a relaxing time. We spent time in their lounge (The NEST) and their staff was exceptional. Two staff members in particular went out of there way to ensure my wife and I had a great time: Phi and Hoa - thank you both for ensuring we had a great time. One of the best hotels I have stayed in.
Response from Marc - General Manager on 2 Dec 2023
Thanks a ton for your wonderful feedback, Arthur! It's fantastic to hear you had a great time at our hotel. Our team is thrilled to know that Phi and Hoa made your stay extra special—they're absolute rock stars here! We're all about making sure every guest feels at home and relaxed, so it's amazing to hear we hit the mark for you.Your kind words truly make our day brighter! If you ever swing by again, we'll make sure your experience is just as fantastic.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Bit pricey and hard to find because it was inside the mall. Over all very good
Stayed 5 nights in Oct 2023
Response from Marc - General Manager on 3 Nov 2023
Thank you for choosing to stay with us, Kevin! We're thrilled that you enjoyed your time here. We agree; we're like a hidden gem in the mall maze! Rest assured, we're continuously working to make our pricing as sweet as our service. We hope to welcome you back for another fantastic experience soon!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Marc - General Manager on 3 Nov 2023
Wow! A perfect score of 100/100, Christine! You're our shining star! Your positive energy truly brightened our day. WWe're thrilled to have met and exceeded your expectations. Thank you for choosing us, and we can't wait to create more memorable experiences for you in the future.

10/10 Excellent

Lalrintluanga

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location in Saigon. Great staff.
Stayed 3 nights in Oct 2023
Response from Marc - General Manager on 3 Nov 2023
Thank you for your kind words, Lalrintluanga! We're thrilled you enjoyed our prime location in Saigon and our fantastic staff. We're here to make your stay memorable, and we're glad we hit the mark.We hope to see you again soon, and until then, keep exploring and enjoying the adventure.