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Reviews of Oriental Hotel Hiroshima

3.5 out of 5
Oriental Hotel Hiroshima
6-10 Tanaka-machi, Naka-ku, Hiroshima, Hiroshima-ken

Reviews

8.2

Very good

Rating 10 - Excellent. 355 out of 1001 reviews" "
Rating 8 - Good. 418 out of 1001 reviews" "
Rating 6 - Okay. 163 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a great value for the money. Their rates are affordable, the rooms are spacious, modern, and clean. Good amenities. We were very comfortable and happy.
Stayed 2 nights in Mar 2024
Response from manager on 7 May 2024
Thank you very much for choosing us out of many hotels.We would also like to once again thank you for your many words of praise.We are very happy to see that you enjoyed your stay at the hotel.We will continue to work on creating an even more fulfilling hotel so that you will be satisfied every time, so we hope that you will continue to use Oriental Hotel Hiroshima for many years to come.

10/10 Excellent

Ivey, North Branford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to get a taxi. S as ll the taxis knew where the hotel was smaller room but comfortable
Stayed 2 nights in Mar 2024
Response from フロントマネージャー on 10 Apr 2024
Thank you very much for using Oriental Hotel Hiroshima. We are glad that you enjoyed your stay. Thank you for your continued support of Oriental Hotel Hiroshima.

8/10 Good

Douglass

Liked: Amenities, property conditions & facilities
good central location. Rooms are a bit small
Stayed 1 night in Feb 2024
Response from manager on 28 Feb 2024
Thank you very much for having stayed at　Oriental hotel Hiroshima.Around the hotel, there are tourist attractions such as Hiroshima’s busiest area,Peace Park and Orizuru Tower, so you can enjoy sightseeing in various ways.When you visit again, please enjoy Hiroshima’s cuisine and natural atmosphere In order to provide you with a satisfactory time in the future, all our staff will strive toenhance our facilities and expand our service, so please visit Oriental Hotel Hiroshima when you visit Hiroshima

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tough pillows/towels. However, most other aspects are amazing. Highly recommend!
Stayed 2 nights in Feb 2024
Response from manager on 15 Feb 2024
Thank you very much for having stayed at　Oriental hotel Hiroshima.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent
Stayed 1 night in Feb 2024
Response from manager on 15 Feb 2024
Thank you very much for staying at Oriental hotel hiroshimaOur hotel focuses on making our guests feel comfortable, such as welcome lounge and the service of our staff.Therefore, we are very pleased with your compliments.In order to provide you with a satisfactory time in the future, all our staff will strive toenhance our facilities and expand our service, so please visit Oriental Hotel Hiroshima when you visit Hiroshima.We are very much looking forward to your next visit.

6/10 Okay

ALBERT L

Travelled with partner
Liked: Cleanliness
For the price of the property is a bit high and doesn't have the square meters and the hotel is more aged of the same hotel in Fukaoko, in room amenities were old and worn.
Stayed 1 night in Jan 2024
Response from Manager on 4 Feb 2024
Thank you very much for using Oriental Hotel Hiroshima. We also apologize for the inconvenience caused regarding your room.We will continue to aim for customer satisfaction. Thank you for your continued support of Oriental Hotel Hiroshima.

10/10 Excellent

FLORIN-ANDREI

Travelled with family
Liked: Amenities
Breakfast
Stayed 2 nights in Jan 2024
Response from Manager on 4 Feb 2024
この度はオリエンタルホテル広島をご利用頂き誠にありがとうございました。引き続きオリエンタルホテル広島をよろしくお願いいたします。

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
11/10 Experience
Absolutely phenomenal stay. Hotel staff went above and beyond to make our stay as comfortable as possible. Beyond grateful for everything.
Stayed 2 nights in Dec 2023
Response from manager on 11 Dec 2023
Thank you very much for having stayed at　Oriental hotel Hiroshima.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for one night and loved the location. As we approach the Christmas season, there were lights and displays all over the Peace Boulevard. The hotel was very nice and clean, the staff friendly and helpful. The rooms are small compared to North American/Western standards, but that is normal and to be expected in Japan.
Response from manager on 15 Feb 2024
Thank you very much for staying at Oriental hotel hiroshima.Our hotel focuses on making our guests feel comfortable, such as welcome lounge and the service of our staff.Therefore, we are very pleased with your compliments.Around the hotel, there are tourist attractions such as Hiroshima’s busiest area,Peace Park and Orizuru Tower, so you can enjoy sightseeing in various ways.When you visit again, please enjoy Hiroshima’s cuisine and natural atmosphere We are very much looking forward to your next visit.

10/10 Excellent

Chester

Stayed 1 night in Nov 2023
Response from Manager on 4 Feb 2024
この度はオリエンタルホテル広島をご利用頂き誠にありがとうございました。引き続きよろしくお願いいたします。

6/10 Okay

Edward

Liked: Staff & service, amenities
Rooms are clean enough for a single male traveling for just a few days, but the carpet needs updated. Lots of stains. Also, a lot of hair in the bathroom even after the room was cleaned. Doesn’t appear to be thoroughly inspected during cleaning. Welcome snacks are a. Nice touch. Staff are friendly.
Stayed 2 nights in Nov 2023
Response from manager on 29 Nov 2023
Thank you very much for using Oriental Hotel Hiroshima the other day.However, we apologize for the inconvenience caused due to the lack of carpeting and cleaning in the room. We will do our best to repair the property as soon as possible so that our guests can have a comfortable stay.We will take into consideration the opinions of those who are satisfied and those who remain dissatisfied with our services in the future.Thank you very much for taking your valuable time to share your opinions and impressions.

8/10 Good

Aya, Port Moody

Liked: Cleanliness, staff & service, property conditions & facilities
Response from manager on 29 Nov 2023
この度はご利用いただきまして、ありがとうございます。またのお越しをお待ちしております。

8/10 Good

Anouska

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from manager on 28 Oct 2023
Thank you very much for staying at our hotel.We hope you enjoyed your stay in Hiroshima.We look forward to your next visits.

10/10 Excellent

Catharina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from manager on 28 Oct 2023
Thank you very much for staying at our hotel. And, thank you for choosing our hotel from among the many hotels.We look forward to your next visits.

8/10 Good

francisco

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from manager on 18 Oct 2023
この度はご利用いただきまして、ありがとうございます。またのご利用お待ちしております。

6/10 Okay

Robert

Stayed 2 nights in Sep 2023
Response from manager on 18 Oct 2023
この度はご利用いただきまして、ありがとうございます。またのお越しをお待ちしております。

10/10 Excellent

Gareth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from manager on 18 Oct 2023
この度はご利用いただきまして、ありがとうございます。またのお越しをお待ちしております。

6/10 Okay

Dushyant

Business traveller
good
Stayed 1 night in Sep 2023
Response from manager on 18 Oct 2023
Thank you very much for your interest.We look forward to welcoming you again.

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice comfortable spacious hotel by Japan standard. Value for money. Staff very helpful. Free snacks and refreshments 3pm to 8pm for guest is a great gesture. Hihgly recommended
Stayed 2 nights in Sep 2023
Response from manager on 20 Sept 2023
Thank you very much for having stayed at　Oriental hotel Hiroshima.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from ホテルのマネージャー on 22 Jul 2023
この度は当ホテルをご利用いただき、誠にありがとうございました。お客様にご満足いただけるよう、サービスの向上に努めてまいります。

8/10 Good

P

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Thé room is spacious. The furniture is a bit old but overall is ok. The room is kind of clean but the only problem is we found hair on our unused pillows which is a bit gross... The location is good, just 5-10mins to the shopping centre. Staff is nice and lobby looks very good.
Stayed 3 nights in Mar 2020
Response from Manager on 10 Mar 2020
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.

8/10 Good

Ciuin

Travelled with group
Liked: Staff & service
Nice place, a little musty.
Stayed 2 nights in Feb 2020
Response from Manager on 10 Mar 2020
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.

10/10 Excellent

Ronal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the place
I honestly love how quick the check-in process is, the rooms are in amazing condition compared to the price of a night. I will return time and time again.
Stayed 1 night in Feb 2020
Response from Manager on 19 Feb 2020
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.

10/10 Excellent

Wai, New Zealand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely amazing! The staff went out of their way to cater to our every need. Highly recommend staying here.
Stayed 2 nights in Feb 2020
Response from Manager on 19 Feb 2020
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Manager on 9 Feb 2020
この度は当ホテルをご利用いただき、誠にありがとうございました。お客様にご満足いただけるよう、サービスの向上に努めてまいります。

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoking room. Disgusting air and clothes smelt like smoke afterward
Stayed 2 nights in Jan 2020
Response from Manager on 7 Feb 2020
この度は当ホテルをご利用いただき、誠にありがとうございました。お客様にご満足いただけるよう、サービスの向上に努めてまいります。

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good hotel with large room and bed. It is very near various restaurants.
Stayed 1 night in Jan 2020
Response from Manager on 11 Jan 2020
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.

8/10 Good

Ozzies, Japan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit small when you have 2 large suitcases and no blackout material on the curtains.
Stayed 3 nights in Dec 2019
Response from Manager on 11 Jan 2020
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Manager on 13 Dec 2019
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.

2/10 Terrible

julie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
just not great
I am sure there were other much better options in Hiroshima. Take the time to look around
Stayed 1 night in Nov 2019
Response from Manager on 7 Dec 2019
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent size room for japan. Nice and new. Bus stop in front. W5 minute walk to peace museum.
Stayed 1 night in Nov 2019
Response from Manager on 30 Nov 2019
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.

10/10 Excellent

Lee, Wailuku, Hawaii

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Oriental Hotel in Hiroshima, being my first time visiting the area I had no idea where to stay, I chose this property because it was fairly close to the main attractions I was visiting and because I was traveling with a large group, this was one of few hotels that would accommodate our group. The best part of the hotel actually was it's location, just a block away from a very lively part of town full of dining options, shopping, and nightlife. Rooms were a bit dated, but very spacious and clean. As mentioned earlier, very close to attractions (Peace Museum), and many Taxi's readily available, close to train station as well. Would definitely recommend to others and stay again on my next visit. Thank You!
Stayed 2 nights in Oct 2019
Response from Manager on 19 Nov 2019
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The service was terrific - friendly, helpful, quick - really lovely. The property is a little older, but the room was clean, well-stocked, plenty of towels for my family of 5. Right out front is a small playground, which was a wonderful surprise for my 7 yr old. We could walk to all the main attractions, even with that 7 yr old in tow, and the occassional taxi ride was never more than $10 (980 yen). Our room was small, but standard for Japanese hotels, and the pillows and mattress firm, but better than most other hotels we have booked in Japan. We loved out stay!
Stayed 2 nights in Oct 2019
Response from Manager on 19 Nov 2019
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.

8/10 Good

Rebecca

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Manager on 19 Nov 2019
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Manager on 19 Nov 2019
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Manager on 17 Oct 2019
この度は当ホテルをご利用いただき、誠にありがとうございました。お客様にご満足いただけるよう、サービスの向上に努めてまいります。

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel.
Great hotel in fairly central area of Hiroshima. Easy to walk to markets, mall and the Peace museum.
Stayed 1 night in Aug 2019
Response from Manager on 13 Sept 2019
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun trip, hotel close to all attractions
Stayed 1 night in Aug 2019
Response from Manager on 3 Sept 2019
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Manager on 5 Sept 2019
この度は当ホテルをご利用いただき、誠にありがとうございました。お客様にご満足いただけるよう、サービスの向上に努めてまいります。

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Oriental Hotel Hiroshima was very pleasant. The room was spacious and clean, and the staff were very friendly and helpful. We didn't spend much time at the hotel but was very happy with all the amenities and facilities.
Stayed 1 night in Aug 2019
Response from Manager on 2 Sept 2019
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really satisfied for staying this hotel!!
Stayed 1 night in Aug 2019
Response from Manager on 26 Aug 2019
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Manager on 16 Aug 2019
この度は当ホテルをご利用いただき、誠にありがとうございました。お客様にご満足いただけるよう、サービスの向上に努めてまいります。

8/10 Good

Verified traveller

Liked: Staff & service
The rooms were noisy because you could hear other people in their rooms and doors closing all the time. The carpets in the hallway and room seemed old md dirty despite the cleaning people vacuuming them.
Stayed 2 nights in Jul 2019
Response from Manager on 31 Jul 2019
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Without a doubt, the favorite hotel we stayed thus far; 3 hotels in 8 nights - Tokyo, Osaka and Hiroshima, in Japan! The staff was courteous and professional. The room was elegantly decorated and our kids loved the bathroom, which was spacious and beautiful The location is closed to a JR city loop bus stop Excellent hotel for a one night stay! We will stay again next time
Stayed 1 night in Jul 2019
Response from Manager on 31 Jul 2019
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost the staff was exceptional...they went above and beyond to help us...conveniently located for bus travel...however, the rooms are dated (the age didn’t bother us, it was the showers!! It wet everything in the room to use them!!!!
Stayed 2 nights in Jun 2019
Response from Manager on 23 Jul 2019
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Manager on 2 Jul 2019
この度は当ホテルをご利用いただき、誠にありがとうございました。お客様にご満足いただけるよう、サービスの向上に努めてまいります。

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
People were very helpful. The shower is very tricky and easy to have water go everywhere . I suggest that before having a shower that you have a trial run making sure that only small amount of water initially and then carefully increase. Good luck. Overall pleasant enough for us to stay extra night.
Stayed 2 nights in Jun 2019
Response from Manager on 30 Jun 2019
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.

8/10 Good

Rho, covina, usa

Liked: Cleanliness, staff & service, property conditions & facilities
I only have 2 good things to say about this hotel. The free breakfast buffet that was included with your stay. The people cooking are very polite and punctual. The food tastes like home cook meal, which is a plus. The food is not your basic continental breakfast. They had sausages, eggs, some varieties of vegetables, pasta, and miso soup. Also Bread, coffee, and orange juice. And it is close to the subway. The Room was small, but clean. The bathroom was cramped. Even for a short Asian like me, it was still pretty small. If your over 6 ft you will not fit. Some basic amenities like a safe was not included. Funny because there was a note in the room about thefts and suggesting to lock doors and to use the safe. My room did not have a safe. 2 pillows would have been nice. That should be standard no matter how many guess are staying. The biggest drawback is the check in and check out time. Even though Orbitz stated 3 pm, the staff at the front desk said only after 4pm. And check out time is 10 am. Would have I stayed in this hotel if i have known all of these information? Most likely no, but if i have too its comfortable enough. I prefer the early check in time, and late check out time. Safe is a plus when you are a foreigner with passports and valuables. I like the breakfast buffet. It was only a 2 minute walk to the subway. The price was reasonable, especially for a busy " Golden Week" in Japan. I would give it a 3.6, Orbitz rated it a 4.2, which was a little high.
Stayed 2 nights in Apr 2019
Response from Manager on 8 May 2019
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
The room and amenities were all very good
Stayed 2 nights in Apr 2019
Response from Manager on 30 Apr 2019
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Manager on 1 May 2019
この度は当ホテルをご利用いただき、誠にありがとうございました。お客様にご満足いただけるよう、サービスの向上に努めてまいります。