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Reviews of Chisun Hotel Hiroshima

3 out of 5
Chisun Hotel Hiroshima
14 7 Nobori-cho Naka-Ku, Hiroshima, Hiroshima

Reviews

8.4

Very good

Rating 10 - Excellent. 337 out of 1004 reviews" "
Rating 8 - Good. 507 out of 1004 reviews" "
Rating 6 - Okay. 124 out of 1004 reviews" "
Rating 4 - Poor. 29 out of 1004 reviews" "
Rating 2 - Terrible. 7 out of 1004 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mini

Stayed 3 nights in Nov 2023
Response from チサンホテル広島 フロントクラーク 吉岡 純 on 21 Mar 2024
この度はチサンホテル広島にご宿泊頂きまして、誠にありがとうございます。 とても高い評価を、頂戴いたしまして誠にありがとうございます。これからも広島にお越しの際は、チサンホテル広島を、宜しくお願い致します。 ありがとうございました。 チサンホテル広島 フロント吉岡

10/10 Excellent

Jelena

Stayed 3 nights in Dec 2023
Response from チサンホテル広島 フロントクラーク 吉岡 純 on 14 Feb 2024
この度はチサンホテル広島にご宿泊頂きまして、誠に有難うございます。 これからもチサンホテル広島を、宜しくお願い致します。 ありがとうございました。 チサンホテル広島 フロント吉岡

2/10 Terrible

HO SHU

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible, not sure is Expedia or Hotel's oversight. Listing puts "air conditioning" but the AC unit is locked to HEAT only. Shouldn't conditioning mean to condition to user's comfort? Staff was apologetic and politely offered fan but that didn't help. Room windows cannot be opened as well. Whole room was stuffy and warm. I left immediately after securing another room elsewhere.
Stayed 2 nights in Nov 2023
Response from チサンホテル広島 フロントクラーク 吉岡 純 on 11 Nov 2023
Thank you very much for staying at Chisun Hotel Hiroshima.However, we regret that we were unable to meet your expectations regarding the air conditioning system at our hotel.The building itself is old and the air conditioning system is an old-style central management system, and we do not have the latest type of air conditioning that allows you to adjust the cooling and heating in each room.Another problem with this older model is that it is very difficult to open the windows of the guest room during the seasons when the temperature changes significantly from day to day, from autumn to winter and from spring to summer, which is the case now. Also, although the number is limited, you will have the option of renting hot and cold air blowers.We regret that we were unable to meet your expectations.If you have the opportunity to visit Hiroshima, a city of peace, please stay at Chisun Hotel Hiroshima. thank you very much.Chisun Hotel Hiroshima Front Yoshioka

10/10 Excellent

Vinzent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from チサンホテル広島 フロントクラーク 吉岡 純 on 11 Nov 2023
この度はチサンホテ広島にご宿泊頂き誠にありがとうございます。 とても高い評価を頂戴いたしましてとても嬉しく思います。 これからも広島にお越しいただく機会がございましたら、チサンホテル広島を、宜しくお願い致します。 ありがとうございました。 チサンホテル広島 フロント吉岡

8/10 Good

Kelley

Stayed 1 night in Oct 2023
Response from チサンホテル広島 フロントクラーク 吉岡 純 on 19 Nov 2023
この度はチサンホテル広島にご宿泊頂き誠にありがとうございました。 とてもお忙しい中、ご投稿ありがとうございました。これからも広島にお越しいただく機会がございましたら、チサンホテル広島を、宜しくお願い致します。 ありがとうございました。チサンホテル広島 フロント吉岡

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Slightly tired rooms but staff were friendly and location was convenient
Stayed 1 night in Oct 2023
Response from チサンホテル広島 フロントクラーク 吉岡 純 on 28 Oct 2023
Thank you very much for staying at Chisun Hotel Hiroshima.We would like to thank you for your compliment regarding our hotel's customer service.However, we regret that we were unable to meet your expectations regarding the in-house environment of our hotel.If you have the opportunity to visit Hiroshima, a city of peace, please stay at Chisun Hotel Hiroshima. thank you very much.Chisun Hotel Hiroshima Front Yoshioka

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to station and nightlife area
Stayed 2 nights in Jul 2023
Response from チサンホテル広島 フロントクラーク 吉岡 純 on 24 Jul 2023
Thank you for staying at Chisun Hotel Hiroshima.Our hotel is located in the center of Hiroshima city and has good transportation access, and the city's largest downtown area is within walking distance. If you have the opportunity to visit Hiroshima, the city of peace, please stay at Chisun Hotel Hiroshima. thank you very much.Chisun Hotel Hiroshima front desk Jun Yoshioka

10/10 Excellent

Wing Ting

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean , except the headboard of the bed was super dusty. 15 mins walk to main attractions in town and Hiroshima station.
Stayed 1 night in Apr 2023
Response from Chisun Hotel Hiroshima Reception Shino on 15 Apr 2023
Thank you for staying at Chisun Hotel Hiroshima. Our hotel is located in center of Hiroshima. Therefor you can walk to Memorial park and Atomic bomb dome. However, I'm sorry for making you feel uncomfortable. We are about to clean the headboard of the bed immediately. Thanks for your feedback.

10/10 Excellent

Robert

Liked: Staff & service, amenities, property conditions & facilities
Wonderful location making it easy to see some of the most impressive sights in Hiroshima.
Stayed 1 night in Apr 2023
Response from チサンホテル広島 フロントクラーク 吉岡 純 on 14 Apr 2023
Thank you for staying at Chisun Hotel Hiroshima. The hotel is located in the center of the city and is in the best location for sightseeing in two world heritage sites by public transportation.We look forward to welcoming you back to Chisun Hotel Hiroshima when you visit Hiroshima in the future. thank you very much.Chisun Hotel Hiroshima Front Clerk Jun Yoshioka

10/10 Excellent

Terry, North Bend

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard cozy Japanese hotel. I liked the level of maintenance and cleanliness, and the general comfort of the accomodations. The bathroom was the smallest of the Chisun properties we stayed at in Hiroshima, Osaka and Tokyo, and does not allow for two people to easily use it at once.
Stayed 1 night in Jan 2023
Response from チサンホテル広島 フロントクラーク 吉岡 純 on 31 Jan 2023
Thank you for staying at Chisun Hotel Hiroshima.As you know, we are proud that our hotel is located in the center of the city and is ideally located for sightseeing and business.We are also very pleased to receive your compliments regarding the beautification of our hotel's interior environment.However, we regret that the shower booth in the guest room did not meet your expectations.We look forward to welcoming you back to Chisun Hotel Hiroshima on your next visit to Hiroshima. Thank you very much.Chisun Hotel Hiroshima Front Clark Jun Yoshioka

4/10 Poor

LIZBETH

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sorry but I cannot recommend this hotel. The room was very dirty when we came in. The AC was dusty all over and when we turned it on because it was cold, the dust spread all over the room it looked like it was snowing. When we took a bath, disgusting white stuff like dead skin where floating around disgusting! We had to complain and although they did clean the next day, our two night stay was not pleasant. The walls where so thin we could hear the people next door. They did provide coffee packs but their toothbrushes are too cheap. The only thing I liked was their shampoo.
Response from チサンホテル広島 フロントクラーク 吉岡 純 on 8 Jan 2023
Thank you very much for choosing to stay at our Chisun Hotel Hiroshima from among the many hotels in Hiroshima City."However, we would like to take this opportunity to sincerely apologize for falling short of your expectations."We are also doing our best to clean the guest rooms every day, including ventilation, but we are still keenly aware of our lack of effort.Regarding this matter, we have shared it with all staff, including not only the front desk staff but also the cleaning staff. We will continue to work hard and improve.In addition, I would like to sincerely apologize for the inconvenience caused, including the fact that my trip to Hiroshima was ruined."Thank you very much for your very valuable opinion despite your busy schedule."Chisun Hotel Hiroshima Front Clark Jun Yoshioka

10/10 Excellent

Peiyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Mahija

It was okay
Stayed 3 nights in Dec 2021
Response from Chisun Hotel Hiroshima Front Clerk Egami on 3 Jan 2022
Thank you for staying at Chisun Hotel Hiroshima. I'm glad that you were satisfied. We are looking forward to see you again. I'm appreciate to your review. Best regards.

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Ayato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and efficient property with a pleasant and comfortable atmosphere.
Stayed 1 night in Jan 2020
Response from Reception, Chiharu Kariya on 22 Mar 2020
Thank you for staying at Chisun Hotel Hiroshima. Also, I am very happy to receive the words of praise. We will continue to strive to please many customers. Thank you for posting. When you come to Hiroshima, please stay at Chisun Hotel Hiroshima. We'll be expecting you.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
14 square meter room and a pod type bathroom not very comfortable for Aussies.
Stayed 2 nights in Nov 2019
Response from Assistant Hotel Operations Manager AkikoMatsuo on 17 Nov 2019
Thank you for staying at our hotel. However, it is regrettable that I can not meet my expectations concerning the size of the room. Please share your opinion with everyone. Thank you for taking the time to share your experiences with us. Best Regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Plain clean room. Unpretentious but looks dated.
Stayed 1 night in Nov 2019
Response from Akiko Matsuo on 12 Nov 2019
Thank you for staying at our hotel. We are grateful for your kind words about room. And that is the greatest source of encouragement for all of us. We look forward to welcoming you again in the future. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another good hotel, but a bit more expensive than the APA ones and not quite as good facilities
Stayed 2 nights in Oct 2019
Response from Hotel Operation Manager  Megumi Aoyama on 31 Oct 2019
Thank you for staying at our hotel. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. I thank you anew and we look forward to welcoming you back on your future travels to Hiroshima. Best Regards,

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean & convenient with friendly staff
After arriving later in the day to be greeted by a friendly & helpful staff made my day. There's also a tram stop in front of the hotel & a shopping/eating area a short walk from the hotel. Nice place overall.
Stayed 2 nights in Sep 2019
Response from Hotel Operation Manager  Megumi Aoyama on 31 Oct 2019
Thank you for choosing ChisunHotel Hiroshima as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. I thank you anew and we look forward to welcoming you back on your future travels to Hiroshima. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outside a little dated but overall good!
The hotel is conveniently located reasonably close to the railway station and loop sightseeing bus route. The outside of the hotel looks a little dated, but inside all is well. Room nice sized (king size bed). Breakfast was good.
Stayed 2 nights in Sep 2019
Response from Assistant Hotel Operations Manager Akiko Matsuo on 26 Sept 2019
Thank you very much for staying at Chisun Hotel Hiroshima. I am honored to hear your compliments about the location and rooms of the hotel. The breakfast is also offered with a little bit of change every day, so please use it again if you like next time. Thank you very much for your valuable opinions.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Excellent staff, so helpful and friendly. Lovely breakfast and great location and on JR bus route.
Stayed 2 nights in Sep 2019
Response from Front Clark Yui Yokote on 16 Sept 2019
Thank you for staying at Chisun Hotel Hiroshima this time. We are happy that enjoy to stay here with us. And also we are happy that you like our breakfast!! We hope see you again. Thank you so much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Good and clean hotel, excellent location as well. Recommended...
Stayed 1 night in Sep 2019
Response from Front Clark Yui Yokote on 16 Sept 2019
Thank you for staying at Chisun Hotel Hiroshima this time. We are happy that enjoy to stay here with us. Our hotel's location is convenient, so did you go to many places in Hiroshima? If so, it makes us happy too!! We hope see you again. Thank you so much. Have a good day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good experience
Overall a good experience. Reasonably priced, good location and service. Would stay again if/when back in Hiroshima.
Stayed 1 night in Aug 2019
Response from Hotel Operation Manager  Megumi Aoyama on 10 Aug 2019
Thank you for choosing ChisunHotel Hiroshima as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. I thank you anew and we look forward to welcoming you back on your future travels to Hiroshima. Best Regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so sweet and friendly! It was also super clean and loved the free lollies at the front! Great time :)
Stayed 2 nights in Jul 2019
Response from Hotel Operation Manager  Megumi Aoyama on 10 Jul 2019
Thank you for choosing ChisunHotel Hiroshima as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. I thank you anew and we look forward to welcoming you back on your future travels to Hiroshima. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights. Comfortable.
Stayed 2 nights in Apr 2019
Response from Hotel Operation Manager  Megumi Aoyama on 21 May 2019
Thank you for choosing ChisunHotel Hiroshima as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

6/10 Okay

catherine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room felt dirty and run down. Location good.
Stayed 2 nights in Mar 2019
Response from Hotel Operation Manager Megumi Aoyama on 13 Apr 2019
Thank you for staying at the Chisun Hotel Hiroshima. Thank you for choosing to stay at our hotel again. We deeply apologize for any inconvenience you may have suffered. We will do everything we can to prevent this kind of thing from happening again. And, We will make every effort to improve our service. We look forward to welcoming you again in the future. Best Regards

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect. The room is small buy it is Japan standard.
Stayed 2 nights in Mar 2019
Response from Hotel Operations Manager  Megumi Aoyama on 2 Apr 2019
Thank you for staying at our hotel. We appreciate your kind words about the place. Located in the center of Hiroshima city, ideal for sightseeing. However, it is regrettable that I can not meet my expectations concerning the size of the room. Please share your opinion with everyone. Thank you for taking the time to share your experiences with us. Thank you.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Equipped hotel and central location to places of interests and station
Stayed 4 nights in Mar 2019
Response from Megumi Aoyama on 25 Mar 2019
Thank you for staying with us at the Chisun Hotel Hiroshima. We are glad that you liked the hotel location. The fact that you enjoyed your stay is the greatest source of encouragement for all of us. We would like to thank you for your comments. We look forward to welcoming you again in the future. Best Regards, Hotel Operation Manager

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great place if service definately going to be coming back on my next trip
Stayed 2 nights in Mar 2019
Response from Hotel Operation Manager  Megumi Aoyama on 14 Mar 2019
Thank you for choosing ChisunHotel Hiroshima as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. I thank you anew and we look forward to welcoming you back on your future travels to Hiroshima. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another well serviced Japanese hotel with good value for my budget. Would like some English TV channels to stay in touch. No bottles water orovided
Stayed 3 nights in Jan 2019
Response from Megumi Aoyama on 15 Feb 2019
Thank you for staying at our hotel. We are grateful for your kind words about value. And that is the greatest source of encouragement for all of us. We look forward to welcoming you again in the future. Best Regards, Hotel Operation Manager  

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms but a bit far from JR Hiroshima station by foot
Stayed 1 night in Dec 2018
Response from Hotel Operation Manager  Megumi Aoyama on 10 Dec 2018
Thank you for staying at the Chisun Hotel Hiroshima. We are delighted that you were satisfied with the hotel location. The fact that you enjoyed your stay is the greatest source of encouragement for all of us. We look forward to welcoming you again in the future. Best Regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018

10/10 Excellent

Rommel

It was my second time after a long while. Still have great staff and nice rooms. Will definitely be back.
Stayed 2 nights in Nov 2018
Response from Hotel Operation Manager  Megumi Aoyama on 29 Nov 2018
Thank you for choosing ChisunHotel Hiroshima as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. I thank you anew and we look forward to welcoming you back on your future travels to Hiroshima. Best Regards,

10/10 Excellent

YS, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel. Just a couple min walk to the shopping and dining area; tram stop is right in front of the hotel and there's also a Family Mart right next door. All and all, it's super convenient.
Stayed 3 nights in Nov 2018
Response from Hotel Operation Manager  Megumi Aoyama on 27 Nov 2018
Thank you for staying at our hotel. We are grateful for your kind words about location. And that is the greatest source of encouragement for all of us. We look forward to welcoming you again in the future. Best Regards

10/10 Excellent

Bill, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, a great little hotel. Within walking distance to Hiroshima Station and about 20 steps from one of the best okonomiyaki places in town. Nice walks along the river fronts close by, too. The staff was so nice and accommodating. A “little” bit run down, but still very nice, clean and comfortable. And, of course, the price was very nice. Terrific value for money.
Stayed 3 nights in Nov 2018
Response from Hotel Operation Manager  Megumi Aoyama on 23 Nov 2018
Thank you for staying at our hotel. We are grateful for your kind words about ROOM. And that is the greatest source of encouragement for all of us. We look forward to welcoming you again in the future. Best Regards,

10/10 Excellent

M&S, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to find, right by food and entertainment area, tram on road outside, easy walk to peace park and trains.
Stayed 4 nights in Nov 2018
Response from Hotel Operation Manager  Megumi Aoyama on 23 Nov 2018
Thank you for staying at our hotel. We are grateful for your kind words about location. And that is the greatest source of encouragement for all of us. We look forward to welcoming you again in the future. Best Regards,

8/10 Good

Craig, Townsville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to main attractions in Hiroshima
Stayed 1 night in Nov 2018
Response from Hotel Operation Manager  Megumi Aoyama on 23 Nov 2018
Thank you for staying at the Chisun Hotel Hiroshima. We are delighted that you were satisfied with the hotel location. The fact that you enjoyed your stay is the greatest source of encouragement for all of us. We look forward to welcoming you again in the future. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Masae, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice, close from the station and close to many stores
Stayed 1 night in Oct 2018
Response from Hotel Operation Manager  Megumi Aoyama on 5 Nov 2018
Thank you for staying at the Chisun Hotel Hiroshima. We are delighted that you were satisfied with the hotel location. The fact that you enjoyed your stay is the greatest source of encouragement for all of us. We look forward to welcoming you again in the future. Best Regards,

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
15 min walk from station. Staff were great, very friendly. Room was slightly cramped but that's the normal size here for the price range. Still a comfortable stay, everything worked and efficiently ran. No problem recommending it.
Stayed 2 nights in Oct 2018
Response from Hotel Operation Manager  Megumi Aoyama on 5 Nov 2018
Thank you for choosing ChisunHotel Hiroshima as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. I thank you anew and we look forward to welcoming you back on your future travels to Hiroshima. Best Regards,