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Reviews of Quality Inn

2.5 out of 5
Quality Inn
85 Airport Rd, Hillsville, VA

Reviews

7.8

Good

Rating 10 - Excellent. 244 out of 754 reviews" "
Rating 8 - Good. 286 out of 754 reviews" "
Rating 6 - Okay. 111 out of 754 reviews" "
Rating 4 - Poor. 74 out of 754 reviews" "
Rating 2 - Terrible. 39 out of 754 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities
You'll
Stayed 1 night in May 2024

8/10 Good

Polly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bed wasn't very soft 😕 but it was quiet and clean.
Stayed 1 night in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Gary

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room had a very foul smell. Shower rod screws on the right side were coming off, my husband pushed them back in, rod could have fallen off on us. Breakfast dining was incredibly small with only 3 tables and 3 chairs at each table, we got breakfast somewhere else the next morning.
Stayed 2 nights in Apr 2024

4/10 Poor

Suzette

Disliked: Cleanliness, property conditions & facilities
Convenient to highway. Cleanliness was an issue though.
Stayed 1 night in Mar 2024

4/10 Poor

Adam

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service. Comfortable stay.
When I checked-in the person at the counter gave me a room and when I walked into the room, there was someone already staying in there. It made for a very awkward experience. Then, when I went back to get a new room and explain, she gave me a room where the electronic key had dead batteries. I had to go back and see her 3x before I finally got settled in to a room.
Stayed 1 night in Feb 2024

8/10 Good

sean, Kitchener

Stayed 1 night in Feb 2024

10/10 Excellent

Laurie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great rate and very clean property. Convenient for our direction of travel.
Stayed 1 night in Jan 2024

6/10 Okay

Trudy

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Breakfast
Good breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

Yves

Stayed 1 night in Jan 2024

2/10 Terrible

Mary

Not happy
Never got there booked the night called hotel and told them where I was I was going 77 south but was already passed the hotel that I booked and they told me it was exit 14 but in the other direction which they didn’t say so I ended up having to pay for another hotel because I couldn’t get any one on the phone to see if I could transfer the night to a closer location
Stayed 1 night in Dec 2023

8/10 Good

Juanita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient right off the interstate. Fiddlers restaurant was a great place to eat.
Stayed 1 night in Dec 2023

10/10 Excellent

Sammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very late check in and everything was fine… actually Hotels.com screwed up my reservation and I’m guessing the clerk knew and he just overlooked the mix up. Wasn’t anything fancy but it was clean and easy on easy of of Interstate.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Rita

Stayed 1 night in Dec 2023

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Great experience, easy check in, clean, comfortable room, nice breakfast and quick check out.
Stayed 1 night in Dec 2023

8/10 Good

Rita

Stayed 1 night in Nov 2023

8/10 Good

Yves

Stayed 1 night in Nov 2023

8/10 Good

Pierre

Travelled with partner
Liked: Staff & service, property conditions & facilities
Friendly personnel
Stayed 1 night in Nov 2023

10/10 Excellent

Logan

Stayed 1 night in Nov 2023

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

JAMES

Travelled with partner
Liked: Staff & service
Was an easy check in . quiet room . Got a good nights sleep. breakfast was good. Room and property could have been cleaner but over all good one night stay.
Stayed 1 night in Oct 2023

2/10 Terrible

Kristine

Disliked: Cleanliness, staff & service, property conditions & facilities
Seedy Motel - Not a nice Hotel
As soon as I left the office after checking in and saw the area where the room was I should have run back in and checked out but being tired and hungry we went into the room. Filthy is the kindest word I can think of. Flies all over the room. Stink bugs on the curtains. Stains on the carpet and top bed covering. Used condom not far from the outside door. Shady characters walking around. Need I say more? Booked another Hotel and checked out ASAP ! Pictures they presented on line very deceptive !
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Joanne

Travelled with group
Liked: Amenities
Great place. Staff are very friendly and polite.
Stayed 1 night in Oct 2023

10/10 Excellent

George

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Sally

Travelled with pets, Travelled with partner
Liked: Cleanliness
Tv froze up every 5 minutes and you couldn’t watch anything.
Stayed 1 night in Oct 2023

10/10 Excellent

Van

Stayed 1 night in Oct 2023

2/10 Terrible

Paul, Hampton

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This property is very poorly maintained. The pictures are nothing like reality. The room is filthy - bed linens, dust, carpet,... It is a dump. Stay anywhere else.
Stayed 1 night in Oct 2023

4/10 Poor

Valentina

Disliked: Cleanliness, property conditions & facilities, room comfort
Two star quality. Noisy. Felt unsafe there
Stayed 1 night in Oct 2023

6/10 Okay

Shana

Travelled with family
Disliked: Cleanliness
Killed two bugs on the wall. The toilet did not work and front desked said Maintence does not work on weekend.
Stayed 1 night in Oct 2023

4/10 Poor

Jimmy

Disliked: Amenities
Towels are rough. No soap. Had to call for fresh towels. Trash cans not dumped or room tidied up.
Stayed 1 night in Oct 2023

10/10 Excellent

Leaann

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Steve

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This is a run down, semi dirty property and the towels felt like sandpaper. The walls were scarred a d needed paint as well as the furniture. I do mot recommend it. If these are the standards that Quality Inns has, i doubt we will ever stay in this chain again.
Stayed 1 night in Oct 2023

6/10 Okay

joan

Stayed 1 night in Oct 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would use again
Very modern nice clean place
Stayed 1 night in Oct 2023

8/10 Good

Clyde

Stayed 2 nights in Oct 2023

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Faith

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Leah

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Facility feels a bit run down. No towels, soap or drinking cup in my room. When I asked for towels and soap at desk, I received only a bath towel--no hand towel or bath mat. did not realize then that I was also missing the drinking cup. No apology from desk for my inconvenience. Breakfast was fine.
Stayed 1 night in Sep 2023

8/10 Good

Tracey-Lynne

Stayed 1 night in Sep 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
Everything was comfortable and clean. Would stay there again.
Stayed 1 night in Sep 2023

8/10 Good

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at this property. They do a great job of maintaining an older structure and keep it looking good.
Stayed 1 night in Sep 2023

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Roger

Business traveller
Liked: Staff & service, room comfort
Only a fair motel
Made reservation 2 weeks ago upon entering the room it had not been cleaned from the previous occupant. The management gave me another room and could hardly get enough hot water in the sink to wet a wash cloth and bugs were in the bath room and in the carpet. I was tired from working all day on a job I had there in town so I stayed instead of seeking another motel it was 9 pm
Stayed 1 night in Sep 2023

6/10 Okay

Timothy

Stayed 1 night in Sep 2023

10/10 Excellent

jeff

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Why?
Stayed 1 night in Sep 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023