The lady who checked us in was wonderful! however, old hotel - no elevator. the hallways/stairs were not clean-carpet had not been swept.. Our room - there were holes in the wall, the TV remote did not work, the furniture was old and worn, the turntable in the microwave did not work, toilet seat was loose, the floors were damaged in places, the towels had holes. I have pictures! Very expensive for the $$ paid. How do I request a refund?