Sun deck

Reviews of Hikkaduwa Beach Hotel

4 out of 5
Hikkaduwa Beach Hotel
298, Galle Road, Hikkaduwa, Southern

Reviews

6.4
Rating 10 - Excellent. 4 out of 21 reviews" "
Rating 8 - Good. 4 out of 21 reviews" "
Rating 6 - Okay. 7 out of 21 reviews" "
Rating 4 - Poor. 4 out of 21 reviews" "
Rating 2 - Terrible. 2 out of 21 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

8.0/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Tatyana

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Pros: - Hotel personal is welcoming and friendly. - Beach is amazing. The best on in Hikkaduwa. If you enjoy swimming, you will love it. - View from the room is perfect. But you have to book the Premium Ocean View Cons: - Towels are not as clean as you would like them to be - Be aware of bugs in room - Cleaning stuff do not wipe floor and have to be reminded to change towels.
Stayed 13 nights in Nov 2023

6/10 Okay

Nica

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Na
The place was dilapidated and renovations taking place. Staff was pleasant. However the beds are not comfortable.
Stayed 1 night in Mar 2023
Response from HBH Reservations on 1 Apr 2023
Hi Nica, thank you for the feedback. The hotel opened after a 2 year hiatus and we are in the process of upgrading everything. So yes we do admit there are few shortfalls, but we are trying our best to provide excellent service to our guests. We wish to serve you better next time.

8/10 Good

Magdy, London

Liked: Staff & service, amenities, property conditions & facilities
Good location
Stayed 8 nights in Mar 2023
Response from HBH Reservations on 12 Mar 2023
Thank you Magdy, we are super delighted you had a pleasant stay with us.

10/10 Excellent

Olivia, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing- I already want to return! It’s located on the less busy section of the beach which is perfect, the room was stunning with a wonderful view from the balcony and I even had a view of the beach from the shower. The staff were incredibly helpful and friendly. They were very good at communicating with me via email beforehand to arrange my transfer and to extend my stay too. The breakfast was nice though I’d recommend booking it in advance as it’s much more expensive to pay when you arrive.
Stayed 2 nights in Mar 2020

6/10 Okay

kathryn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Check in was difficult as they couldn’t find my booking, then we waited a long time after
Stayed 2 nights in Mar 2020

10/10 Excellent

Ankit

Liked: Cleanliness, staff & service, room comfort
Great value for money
Very nice hotel. Gave us a room right at the beach. Great value for money, though not as professional as the Cinnamon /Citrus there, but definitely the best value for money. Prompt service. Though breakfast was the same everyday over the course of the stay, with not a lot Mediterranean options.
Stayed 2 nights in Jan 2018
Response from Managing Director on 6 Feb 2018
Thank you for your kind review. It will definitely improve the team's morale. We sincerely apologize for the breakfast. We are working on improving our service to satisfy our guest's expectations. However, as disciplined hoteliers, we look forward to your next visit and shall ensure total comfort and satisfaction.

6/10 Okay

Prasad

Disliked: Property conditions & facilities
Beach hotel located in good place
Rooms are marginally good.
Response from General Manager on 1 Nov 2016
Dear Guest, Thank you for your kind patronage of The Hikkaduwa Beach Hotel. We sincerely do appreciate your valuable feed back to further improve our service standards. Please do accept our sincere apologize for any inconvenience caused. Notwithstanding the above as disciplined hoteliers we look forward to welcome you in the near future. With regards, Tyrone Rabot

4/10 Poor

sinna, sri lanka

Disliked: Cleanliness, property conditions & facilities, room comfort
Swimming pool is not good at all
The swimming pool's tile cuts and i have got cut in my hand and legs

8/10 Good

pradeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel on a Busy Street
This is more of a hostel than a four star property! It is noisy and in serious need of a refurb. The pictures on the site must be 10 years old! Being unhappy with what we encountered after check-in, we asked for a manager but the staff weren't very helpful. After checking out early the next day a 'manager' appeared then went off into the back office only to return to say there was no refund on offer. I lost money on three nights accommodation but there was no choice but to check out. I wouldn't recommend this hotel at all!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Stay anywhere else
I booked a deluxe room as pictured and was ushered into an old looking room. Other than the ladies at reception most other staff seemed disinterested and we had to wait about 1 hour for lunch to arrive

6/10 Okay

Traveler V, Kw

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
On the beach!
was nice pleasent enjoyable not much to do after sun down restaurants close by 11 lot of water activities!!!

2/10 Terrible

Karan, Philadelphia, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely unacceptable
Absolutely filthy hotel. The room smelled like an ashtray and overlooked the busy main street, which was very noisy. There was a little blood splatter (possibly from an insect) in the middle of the bed spread and the bathroom smelled like sewage. We refused to check-in and asked to see the manager, who took about 20 minutes to show up. When he arrived, instead of apologizing for the problem, the manager was defensive about the cancellation policy. I told him I didn't care about the money and that we were leaving. As we were heading out the door manager offered to show another room with a partial view. I didn't want to be impolite so we looked at the other room offered, which was equally dank and had a view of their generator and the beach beyond. I then realized that we were not on the same page. To me this hotel was filthy and smelly and the manager did not see it that way. We took a tuk tuk to the other end of the town and just walked into another decent looking lodge. Checked in on the spot for 1/3 the price as this miserable hotel and stayed there comfortably for the rest of our time in Hikkaduwa. Overpriced and below par. I think this hotel caters to large tour groups that do not have a choice. Just avoid it if you can. Bad recommendation hotels.com. I may never use you again.

4/10 Poor

Erik Joakim

Disliked: Cleanliness, staff & service
Stayed 11 nights in Jan 2024

10/10 Excellent

Leonita

Travelled with partner
The rooms were very clean and nice. We were very warmly welcomed and the staff was always friendly and very helpful. Very tasty breakfast. Highly recommended.
Stayed 2 nights in Jul 2023
Response from HBH Reservations on 23 Aug 2023
Thank you so much for taking the time to rate and super glad to hear you enjoyed your stay with us. We wish you well in your future travels!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Decent stay
Very nice rooms - big, clean and good standard. We got a balcony with ocean view and it was great! The service was nothing more than OK. The food was not very good and the hotel lost/or had not been able to renew its drinking license (don’t know the story behind it), so it was not possible to buy any alcohol onsite. This didn’t bother us too much though (there is a wine store across the street if you want a cold beer on the balcony). Overall a decent stay, but not impressed. The hotel could have done minor improvements to make the hotel look much nicer from the outside.
Stayed 3 nights in Jan 2020
Response from Sanjeewani on 10 Jan 2020
It brings us the joy for the comment you made base on your experience as well your comment encourage our whole team to continue with more energy. We definitely warmly welcome you to our property on your next visit and experience the more improvement on our service. Once again thank you for your real experience.

4/10 Poor

Oskari

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
En suosittele
Tämä EI ole neljän tähden hotelli. Allas-alue on ränsistynyt ja viidestä aurinkotuolista kaksi oli täysin romuja. Aamupala oli todella tasoton ja hotelli oli sotkuisa. Remontoidut huoneet oli ok, mutta pistorasioissa oli ongelmia, eikä huoneissa ollut safetyboxia tai hiustenkuivainta. Äänieristys oli olematon ja ovien lukot varsin heiveröisiä. Henkilökunta teki kyllä parhaansa, mutta hotellin taso oli valitettavasti hyvin vaatimaton.
Stayed 6 nights in Dec 2019
Response from Sanjeewani on 10 Jan 2020
Dear Guest, Thank you for your feedback. We want to assure you that we have taken all your feedback and suggestions into consideration. We are currently in the process of renovating the property as it is under new management.

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Хороший отель
Отдыхали в этом отеле в конце марта 2019 года. В целом очень положительное впечатление. Отель расположен недалеко от вокзала, имеет свой небольшой пляж с удобным заходом, волны небольшие, купаться приятно. Персонал очень доброжелательный. Все номера, и наш в том числе, с видом на море. На день рождения супруги подарили торт с поздравительной надписью. Было очень приятно. Большое спасибо руководству отеля за внимание! Уборка ежедневная, воду приносили каждый день. Мы брали только завтраки. Из семи дней шведский стол был только два дня, остальное время нас обслуживали за столиком, выбор блюд на завтрак был минимальным. В отеле есть небольшой бассейн, нам вполне хватало. Отель вполне соответствует своей цене, мы остались очень довольны.
Stayed 7 nights in Mar 2019
Response from Sanjeewani on 4 May 2019
It brings us the joy for the comment you made base on your experience as well your comment encourage our whole team to continue with more energy. We definitely warmly welcome you to our property on your next visit and experience the more improvement on our service. Once again thank you for your real experience.

8/10 Good

Henadzi

Liked: Cleanliness, staff & service, room comfort
Месторождения отличное, убирают хорошо и вовремя, приветливый персонал. Сам отель подизношен. Всем хорошего отдыха!
Stayed 11 nights in Feb 2019
Response from Sanjeewani on 7 Mar 2019
Dear Guest, Thank you for your feedback. We want to assure you that we have taken all your feedback and suggestions into consideration. We are currently in the process of renovating the property as it is under new management.

6/10 Okay

Tiina, Oulu

Disliked: Room comfort
Sijainti suosii sukeltajaa
Hotelli sijaitsee turistialueen reunalla, mikä oli loistavaa, jos halusi käydä autenttisemmalla alueeella syömässä tai paikallisessa supermarketissa. Surffaajille matkaa surffirannalle tulee noin 2 km, mutta sukeltajien onneksi Hikkaduwan paras sukelluskeskus on seinänaapurina. Kolmen tähden hotelliksi yleisilme on hieno ja aamiaisessa on kattavasti sekä eurooppalaisia että paikallisia vaihtoehtoja. Aurinkopetejä on runsaasti, mutta vain puoleen riittää patjat. Huone ei alkuun vastannut odotuksia, ilmastointi piti korjata ja muurahaisia oli kaverina, mutta lämmin vesi ja perusominaisuudet ovat kuitenkin kunnossa.

6/10 Okay

Verified traveller

Disliked: Staff & service
ottima posizione
posizione ottima, proprio sulla spiaggia, vicinissimo alla stazione bus e treno. Pulizia buona per gli standard dello sri lanka, colazione buona e a buffet. Attenzione,uno dei cuochi che lavora presso la struttura si offrirà di farvi da "autista" con il suo tuk tuk (ape piaggio modificata) , come autista non è male, peccato che non rispetti il prezzo pattuito avendo la tendenza a dire hundred al posto di thousend (100 al posto di 1000).