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Reviews of Cascades Mountain Resort, Ascend Hotel Collection

3.5 out of 5
Cascades Mountain Resort, Ascend Hotel Collection
201 Sugarloaf Road, Hendersonville, NC

Reviews

6.8
Rating 10 - Excellent. 268 out of 1000 reviews" "
Rating 8 - Good. 243 out of 1000 reviews" "
Rating 6 - Okay. 203 out of 1000 reviews" "
Rating 4 - Poor. 160 out of 1000 reviews" "
Rating 2 - Terrible. 126 out of 1000 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Brandon

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Clarence, New York

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at cascade mountain resort for one night i was booked for 4, and it was one of the worst experiences I've ever had. I strongly believe this property should be removed from the website to prevent others from having a similar experience. First, the cleanliness of the property was unacceptable. Upon arrival, I noticed that lobby was unclean, and there were stains on the carpet and all the lobby furniture. It was evident that the property had not been properly cleaned a while which is completely unacceptable the wi-fi was non-existent in the rooms, overall my stay at the cascade mountain resort was a nightmare. i ended up checking out the next morning an checking in to the best western across the street. I urge you to remove this property from your website to protect other travelers from going through what I did. Save your money and sanity, and book else where Clarence Jackson 5/22-5/25/2024
Stayed 3 nights in May 2024

4/10 Poor

Lori

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Absolutely no wifi except at front desk, no amenities except for pool the pool was very nice indoor pool but no hot tubs working, the place looked like the owner was barely keeping it open and it looked online and stuff that was there that I don't understand why you couldn't use was beautiful looked like if it was running properly would be a great place to go but it was not.
Stayed 2 nights in May 2024

2/10 Terrible

Brett

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Hayley

Travelled with family and small children
This stay was absolutely horrible!! We get there and are told the hot tubs are down, the fitness don’t work, the drink machines are out of order, no breakfast, no restaurant. We paid over $250 for 2 nights for my sons birthday, we found dirty men’s boxers in the drawer, there was blood stains on the kids sheets, and hair all over it. We asked for a refund, and they only give us $40 back, this is unacceptable, definitely do not ever go to this hotel. Even the lady running the desk at the time of our visit said she knows how bad the rooms are and understands our frustration. That is RIDICULOUS.
Stayed 2 nights in May 2024

6/10 Okay

Shirley

Travelled with group
Disliked: Staff & service, property conditions & facilities
The services were not operational. Rooms were not adequately equipped. Lights were out. Two hangers in a closet.
Stayed 1 night in May 2024

10/10 Excellent

Lynn

Beautiful
Stayed 1 night in May 2024

2/10 Terrible

Troy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty, Musty smell, dirty sheets, paint peeling off the walls and ceiling.
Stayed 3 nights in Apr 2024

6/10 Okay

Sasha

Business traveller
Disliked: Cleanliness
The only thing I did not appreciate was the bed bugs and them acting like they couldn’t fix me a room for free. They actually told me they didn’t have a room But expedia said other wise
Stayed 2 nights in Mar 2024

6/10 Okay

Trent

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Amenities
No hot tub no wifi no breakfast no workout room,restaurant shut down game room is gone drink machine/no vending machines its slowly going down and its sad bc this place was beautiful,and booming but just like most the plandemic messed everything up
Stayed 1 night in Apr 2024

4/10 Poor

Jennifer Ann

Liked: Staff & service
Disliked: Cleanliness, amenities
False advertising hot tub was out of order, restaurant not open& hallways smelled like urine. Also in the room saw 2 live roaches!
Stayed 2 nights in Apr 2024

6/10 Okay

David

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
Has an amazing pool in the middle. Resort has much potential but needs updating and gym, hot tubs need fixed.
Stayed 2 nights in Apr 2024

4/10 Poor

Ashley

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Sophia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a mouse in our room and room service did not take care of room before we came in. Lots of hair, dirty pillow cases, and even things leftover from previous guests.
Stayed 4 nights in Mar 2024

6/10 Okay

Clinton

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
This place is an economy lodging experience. The swimming pool was nice but the rooms and interior areas of the building are aging and need repair. Staffing is very limited. We had to go find towels and toilet paper in storage closets. There also looked like mold in the bathroom due to no working fan.
Stayed 5 nights in Mar 2024

4/10 Poor

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
No wifi, no towels, no breakfast, cafe and restaurant on the property were closed. The beds are awful to sleep on. Linens were stained. Pretty sure we heard mice in the walls.
Stayed 2 nights in Mar 2024

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted very friendly by the front desk manager. Hotel smelled very clean & is very charming inside. She was up front with us about wifi issues, hot tubs were not on & they do not serve breakfast any longer. Made sure we were okay with it before proceeding & processing our payment. Very nice pool & with a great big spiral slide. Pleasantly surprised that the room had Directv with tons of channels. I would absolutely recommend to anyone coming through with a young family. King bed with a pull out sofa was perfect for 2 adults & 2 teenagers.
Stayed 1 night in Mar 2024

10/10 Excellent

Vitalii

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Melissa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst experience. Nothing worked, the hotel was empty. A GHOST TOWN. There was no Wi-Fi, there was no hot tub, no gift shop, no restaurant or café, there were kids running around who clearly belonged to someone who was employed there because they were running all around the back of the counter as well. We arrived late in the evening on the 21st, we went straight to bed. Upon waking up in the morning, I go to get in the shower to only realize that there is no hot water. When I brought this to the attention of the front desk they seemed to not be surprised at all. Even though the website gave all these false advertisements, they did not see the need to refund the night that I actually stayed there either.
Stayed 3 nights in Mar 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect property for our getaway. The house felt just as if we were at HOME ❤️🏡The park right out the back door was such a nice surprise. We even bought tennis rackets from the local super awesome flea market and had a blast playing tennis together there. 😎 Appreciated all the little touches that made our stay so comfortable
Stayed 1 night in Mar 2024

8/10 Good

Credella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Carolyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was dirty. Bed sheets were stained. Place was rundown & not at all what the pictures portrayed. We had to get our keys reset multiple times, and the young lady at the front desk was very rude. Made us feel like we were a bother to her. The restaurant was not operating and there was no fitness room. This place sucked!
Stayed 2 nights in Mar 2024

4/10 Poor

Eric

Liked: Staff & service
Disliked: Amenities
First the positive. The desk clerk was very pleasant and helpful. The room was clean enough to sleep in. Now the negatives. The property claims to have on site restaurant, with breakfast and an on site bar. Neither are true. It also claims to have a hot tub. That has been broken and out of service for over a year and the owner has no intention of repairing it. The entire facility is one of those run down, getting worse type of places where the owner is trying to squeeze every penny out of it with no interest in maintenance etc until which time it “accidentally” burns down. Expedia, you should verify the amenities this place is closing to have.
Stayed 1 night in Mar 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
The indoor pool and slide!
Stayed 1 night in Mar 2024

2/10 Terrible

Franklin

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We were not able to check in due to this hotel being unsanitary. Had no WiFi no restaurant no amenities open. Horrible the hotel did not collect any funds. I expect Expedia to note this property and refund any charges
Stayed 1 night in Mar 2024

2/10 Terrible

Sarah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Didn't even stay
The room smelled strongly of bleach, there was mold on the ceiling and wall in the bathroom, and the heater to the pool was not working so it was too cold to be able to enjoy swimming. We didn't even unpack we requested our refund and found another place to stay. The only positive thing I could say about the place was the staff we spoke to were really friendly and helpful. The girl that checked us in was so friendly we felt bad for even bothering her to leave and she was even telling us of the fun things we could do while we were in the area while we waited to speak with her manager.
Stayed 2 nights in Feb 2024

2/10 Terrible

Devin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pool heaters down, hot tubs out of order, restaurants shut down. Room smelled like mildew and needs a proper renovation.
Stayed 1 night in Feb 2024

2/10 Terrible

Stacy

Stayed 1 night in Feb 2024

6/10 Okay

Antonio

Stayed 1 night in Feb 2024

2/10 Terrible

Marty

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

2/10 Terrible

Phillip

Disliked: Staff & service, property conditions & facilities, room comfort
Has potential but the indoor pool is not heated, none of the 3 hot tubs work, the pool is cloudy, the showers in the rooms dont get hot, the restaurant and bar are not in service, theres no breakfast in the morning, and its rundown.
Stayed 1 night in Feb 2024

10/10 Excellent

Angela

Stayed 1 night in Feb 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Joe

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Owners givung up on this hotel
This place was amazing! Now its a shell of itself. All amenities are gone, breakfast, gym,hot tub. Only the pool is available and not very well kept at that. This last and final stay ever for me and my family they even cut the cable package to basic cable. So cheap and run down. They will say because of covid they cannot find any help, this is laughable. What does lack of employees have to do with putting generic coffee creamer in the coffee mate comtainer? Yeah i seen it personally. And the ripped up lobby couches have been on back order for 3 years now🤔 Like i said we will not say here again. Shouldn't have after we had to change room because all the roaches last stay. So shame on me!
Stayed 1 night in Feb 2024

4/10 Poor

Dave

Stayed 1 night in Jan 2024

10/10 Excellent

Weidy

Stayed 1 night in Jan 2024

6/10 Okay

DIANA

Not as advertised
Wi-Fi, hot tub, and gym unavailable for use for several months we realized after arriving and reading reviews. In room fridge did not cool - we were offered an ice bucket to compensate. Has a
Stayed 2 nights in Dec 2023

2/10 Terrible

Johan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2023

2/10 Terrible

Tasty

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Armando

Liked: Staff & service, amenities
Stayed 1 night in Dec 2023

8/10 Good

Mark

Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip took the kids to go tubbing location is perfect plenty of places to eat. Bar and dining was fantastic every member of the staff was great. Rich the restaurant manager was top notch along with front desk. Pool and play area was perfect for kids after tubbing. Already planning next trip.
Stayed 2 nights in Dec 2023

6/10 Okay

Joseph

Liked: Room comfort
An ok stay
I was disappointed that the WiFi and the hot tub wasn't working
Stayed 2 nights in Dec 2023

4/10 Poor

Scott

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
pool is awesome! That said, the hot tubs were out of commission (which were a main draw for us), no wifi, no breakfast, our heater made a whining noise all night. we were not offered a different room even though there were plenty. Beds were springy and uncomfortable. The whole place is dated and dirty....but the pool was awesome
Stayed 1 night in Dec 2023

2/10 Terrible

Adam

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not so great of a place
The stay didn’t meet my expectations, once I booked the room and it emailed a long list of accommodations that was currently unavailable, which inconvenienced us as family. Once we arrived at the hotel it seemed like a decent place but the pool was literally freezing and the building in which it was located. Once we got back to the room to take showers the water would not get warm at all, literally couldnt take a shower without shivering. The overall night wasnt to enjoyable
Stayed 1 night in Dec 2023

4/10 Poor

Sabrina

Travelled with family and small children
Disliked: Amenities
Found dead & nearly dead cockroaches in the room. Immediately checked out 😖
Stayed 5 nights in Nov 2023

4/10 Poor

Jessica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first thing you notice when you walk in is torn up furniture. The vending machines were all out of items. The room had paint bubbling off the wall and the bathroom ceiling had mold. Staff was nice. Wouldn't stay again.
Stayed 1 night in Nov 2023

2/10 Terrible

Melissa

Stayed 1 night in Nov 2023

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Liked the location. The lobby, pool, were okay. The room was in dire need of renovation. The ceiling and walls of the bathroom were peeling paint. We did not bother using the shower. The carpeting worn/aged. We couldn't wait to move on from our overnight stay. The room condition did not warrant the Friday night rate of $140.
Stayed 1 night in Nov 2023