Standard Double Room | Individually decorated, individually furnished, desk, laptop workspace
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Reviews of Hotel Kärnan

3.5 out of 5
Hotel Kärnan
Järnvägsgatan 17, Helsingborg

Reviews

7.8

Good

Rating 10 - Excellent. 189 out of 847 reviews" "
Rating 8 - Good. 401 out of 847 reviews" "
Rating 6 - Okay. 191 out of 847 reviews" "
Rating 4 - Poor. 50 out of 847 reviews" "
Rating 2 - Terrible. 16 out of 847 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Torsten

Stayed 1 night in Jul 2023

10/10 Excellent

Beau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great simple hotel , great price and great breakfast. Super location
Stayed 6 nights in Apr 2022

6/10 Okay

Dr. Hooman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booking and reality are different
In Hotels.com, there were 2 bed options for a single room: single bed or semi double bed. I chose the last one, but at check-in I got a single bed (90cm). The receptionist said she had never heard of Semi Double Bed in this hotel and showed a FAX from Hotels.com written only the words "Standard Room" and nothing about the bed! So my choice had stayed in Hotels.com site and not forwarded to the hotel. Regardless the hotel didn't posses such a bed type at all. The kind receptionist upgraded me free of charge to a double bed, but the confusion and irritation at check-in and the misinformation at booking site is not pleasant. This is not the first time that an internet booking at Hotels.com is not aligned with reality in hotels!
Stayed 1 night in Mar 2021

6/10 Okay

Marie

Disliked: Staff & service
mer att önska
Hittade gammal hundmat i ett skåp, tv fungerade inte, vilket receptionen var medveten om när jag påtalade det. Renligheten vid frukosten var inte Corona säker. Matborden inte avtorkade. Hotellets parkering var fullbelagd. Tråkig service
Stayed 1 night in Sep 2020

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very well situated and offered a nice breakfast buffet. For us a major drawback: Even though the wifi connection was good in the public parts of the hotel, we couldnt connect in our room
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Richard

Business traveller
Liked: Staff & service
Convenient location, hotel is a bit dated
Stayed 1 night in Sep 2019

10/10 Excellent

Milind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and service staff.
Amazing hotel and just in front of the central station. You cross the street and you are there at Helsingborg Central train station. Also very near to the Helsingborg port, jetty to Helsigoer in Denmark. The beach is just 5 min walk from the hotel and you can also find good restaurants near the hotel. The staff at the reception is really very cooperative and helpful. They had arranged takeaway breakfast for me early in the morning at 5 : 30am. Very clean and hygienic rooms and comfortable and cosy too. I enjoyed my stay here and would stay again the next time I am in Helsingborg.
Stayed 1 night in Oct 2018
Response from Monni, Front Office Agent on 30 Oct 2018
Dear Milind, We are glad that you enjoyed your stay with us. We hope to see you soon again! Best Regards Monni, Front Office Agent

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from Monni Tran, Front Office Agent on 9 Jan 2018
Tack för din fina feedback. Varmt välkommen åter! Med vänliga hälsningar, Monni Tran, Front Office Agent

4/10 Poor

Martin

Disliked: Cleanliness, property conditions & facilities, room comfort
Outdated and overpriced.
Very very dated hote. If your just looking for somewhere to sleep it can be ok but for the overall feling/standard you pay way to much. The area is nice and the service on the hotel and from the front desk I have nothing but good to say. They were very helpful!
Stayed 1 night in Jul 2017
Dear Martin, Thank you for your feedback, we are happy to hear that we were on point to help you. We hope you have had a wonderful summer so far and wish you all the best! Best Regards Linnea Front Office Agent

8/10 Good

Dave

Liked: Cleanliness, staff & service
Location of hotel was great ( just opposite the train station and very central) and perfect for the centre of Helsingborg. Hotel was basic but perfectly adequate.
Dear Dave, Thank you for your review, we are happy to hear that you enjoyed your stay here at First Hotel Kärnan. Hopefully we will get the chance to accommodate you in the near future! Best Regards Linnea Front Office Agent

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Per

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very ols style hotel. Needs to be upgraded. Traffic outside was somewhat disturbing.
Response from General Manager on 21 Feb 2017
Dear Per, Thank you for your feedback on how we can improve our hotel. We are sorry that you found the traffic disturbing, please do not hesitate to ask a member of staff for a room facing the garden instead of the street. Have a wonderful week! Best Regards Linnea Front Office Agent

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Struggling to bring itself into the 21st century!
I booked in for 3 days on a business trip to Helsingborg and had been looking forward to staying in this hotel considering it's central location. As soon as you step through the front doors, you're made to feel very welcome by the brilliant, friendly and helpful front-desk staff, unfortunately the 'positive' experience ends there. It feels a little like the 1970s in this hotel, the decor, the furnishings and lack of modern features that you expect from a city center hotel. I booked a 'Queen Bed Room' and ended up in a room so small that I could barely find a space to unpack my suitcase (room 302). The window in the room faces the main-road and due to only single-glazed windows, you can hear every bus arriving, departing and waiting at the bus stop outside the hotel. After a very sleepless first night, I asked to be moved and this was done very quickly by the front-desk staff resulting in me moving to room 509. This was a more pleasant room, larger but still in dire need of renovation/modernisation. But on a positive, this new room faces the rear of the hotel and was far quieter although suffers from extractor-fan noise from neighbouring buildings, again primarily due to single-glazed windows. Overall, the only two positive elements of this hotel are the location and the brilliant front-desk staff, together they make this hotel a nice place to stay. Unfortunately the rest of the experience is truly struggling and in need of some money to be spent.

8/10 Good

Lenny, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location/Good Value
A relatively small room and twin-size bed but what I ordered (and paid for). Convenient location near the train-station and with many restaurants and shops within easy walking distance. About a third of the cost of "fancier" hotels nearby.

8/10 Good

Oska, New York, NY

Liked: Cleanliness, staff & service, room comfort
Cozy hotel in prime location
Right across the street from Helsingborg Centralstation, this hotel was cozy and accommodating. Small and old, but a great stay for a night when other options were sold out.

8/10 Good

Yesilcay, Edinburgh

Liked: Cleanliness, staff & service
Decent stay.
Friendly staff happy to help. Was allocated room at front if hotel, which is on main road across from train and bus station, with scaffolding at front of hotel. Asked to be moved to back/courtyard of building, which was quiet. Perfectly reasonable stay for one or two nights on business trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value
Location was perfect, small welcoming hotel. Great staff fantastic value.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Helen Douglas, London

Liked: Staff & service
Disliked: Property conditions & facilities
Great service but property in poor phsyical condition
Located right next door to a Chinese restaurant. The arrival experience is below standard. In the lobby the carpet is dismal to look at and for whatever reason there are 2 plastic goldfish that look like dead fish in a water fountain. I was not pleased that I was checked into an unrennovated room -- the agent was brilliant and arranged to move me the following day. Rennovated rooms are in 'good' condition and very comfortable. Unrennovated rooms are below standard. Horrible to be exact. The saving grace is that the cleaning of the rooms are superb so you don't feel grossed out. Breakfast is pretty good and there is a good outdoor area that is tastefully done. Staff save this place; they are really hospitable. The only worry is they are not observant on not calling out your room number and when a friend visited they just gave her my room number and she walked up. What if it was not a friend? I hope they do rennovations works to the rest of the rooms and the lobby/bar area to bring this hotel up to a level like Hotel Maria! Cheers,

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

8/10 Good

Niklas

Travelled with family
Liked: Cleanliness, staff & service
Prisvärt men lite slitet
Bra läge och trevlig personal. Slitet och litet rum som är i behov av modernisering, men fullt funktionellt. Trots allt prisvärt.
Stayed 3 nights in Jan 2024

8/10 Good

Klara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Jennifer

Stayed 1 night in Dec 2023

8/10 Good

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra men väldigt små rum. Rent o fräscht. Utmärkt personal som är väldigt serviceinriktade.
Stayed 2 nights in Dec 2023

4/10 Poor

Marie

Stayed 1 night in Dec 2023

8/10 Good

Christian

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Centralt o bra läge. Gammalt och slitet. Bra säng och möbler. Väldigt slitet o gammalt badrum
Stayed 1 night in Dec 2023

6/10 Okay

Linus

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Sunkigt
Sunkigt rum och luktade avlopp på rummet
Stayed 1 night in Nov 2023

8/10 Good

Annemarie

Stayed 1 night in Dec 2023

6/10 Okay

Börje

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Johan

Disliked: Cleanliness
Stayed 1 night in Nov 2023

6/10 Okay

Kevin

Stayed 1 night in Nov 2023

6/10 Okay

Rasmus

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Centralt
Stayed 1 night in Nov 2023

10/10 Excellent

Hans

Travelled with family
Liked: Cleanliness, staff & service, amenities
Fel lutning på golv vid dusch rum 507. Mkt kallt rum initialt. Påkallade detta i receptionen och fick då med oss ett portabelt element som fungerade utmärkt. I övrigt helt okej rum.
Stayed 1 night in Nov 2023

6/10 Okay

Katarina

Business traveller
Liked: Cleanliness, staff & service
X
Stayed 1 night in Nov 2023

6/10 Okay

Johan

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Nov 2023

8/10 Good

Mattias

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Bra basic hotell att sova på och att sedan på morgonen äta en bra frukost.
Stayed 1 night in Nov 2023

6/10 Okay

MIkael

Business traveller
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Margareta

Stayed 1 night in Nov 2023

10/10 Excellent

Ann-Sofie

Stayed 1 night in Oct 2023

6/10 Okay

Torbjörn

Stayed 2 nights in Oct 2023

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Solveig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tyst rum
Vi önskade ett tyst rum och fick ett rum in mot gården med egen ingång! Det var fantastiskt! Tyst och lugnt. Vi hörde inga ljud från gatan eller andra rum. Frukosten var mycket bra! Allt man önskade fanns ! Och mycket trevlig personal. Vi återkommer och kommer önska samma rum igen 😊
Stayed 1 night in Oct 2023

10/10 Excellent

Stine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Christina

Stayed 2 nights in Oct 2023

6/10 Okay

Håkan

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023