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Reviews of Holiday Inn Express Hotel & Suites Helena, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Helena, an IHG Hotel
3170 N Sanders St, Helena, MT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 345 out of 523 reviews" "
Rating 8 - Good. 131 out of 523 reviews" "
Rating 6 - Okay. 32 out of 523 reviews" "
Rating 4 - Poor. 7 out of 523 reviews" "
Rating 2 - Terrible. 8 out of 523 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very clean newer hotel. Staff is very friendly and accommodating.
Stayed 1 night in May 2024
Response from Alishia on 22 May 2024
Thank you for taking the time to leave us a review. You have put a smile on our faces.We are delighted to hear that you enjoyed your stay, at our hotel. We strive to provide our guests with high-quality service and hospitality. It is rewarding to know that we have succeeded. We look forward to sharing this feedback with our housekeeping staff. Thank you for your feedback, and we look forward to your next visit.

8/10 Good

Henry

Stayed 1 night in Apr 2024
Response from Alishia on 22 May 2024
Thank you for taking the time to leave us a review.We are delighted to hear that you enjoyed your stay, at our hotel. We strive to provide our guests with high-quality service and hospitality. It is rewarding to know that we have succeeded. Thank you for your feedback, and we look forward to your next visit.

8/10 Good

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay, would definitely stay again.
Stayed 1 night in Apr 2024
Response from Alishia on 22 May 2024
Thank you for taking the time to leave us a review.We are delighted to hear that you enjoyed your stay, at our hotel. We strive to provide our guests with high-quality service and hospitality. It is rewarding to know that we have succeeded. Thank you for your feedback, and we look forward to your next visit.

10/10 Excellent

Mary T.

Travelled with partner
Liked: Property conditions & facilities
Our stay was great. Friendly staff. Super clean rooms. Very nice breakfast room. Good parking. Good location.
Stayed 1 night in Apr 2024
Response from Alishia on 22 May 2024
Thank you for taking the time to leave us a review.We are delighted to hear that you enjoyed your stay, at our hotel. We strive to provide our guests with high-quality service and hospitality. It is rewarding to know that we have succeeded. I look forward to sharing this with my staff!!Thank you for your feedback, and we look forward to your next visit.

10/10 Excellent

SHERRI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice.
Stayed 2 nights in Apr 2024
Response from Alishia on 22 May 2024
Thank you for taking the time to leave us a review.We are delighted to hear that you enjoyed your stay, at our hotel. We strive to provide our guests with high-quality service and hospitality. It is rewarding to know that we have succeeded. Thank you for your feedback, and we look forward to your next visit.

10/10 Excellent

SHAYNE

Stayed 3 nights in Apr 2024
Response from Alishia on 22 May 2024
Thank you for taking the time to leave us a review.We are delighted to hear that you enjoyed your stay, at our hotel. We strive to provide our guests with high-quality service and hospitality. It is rewarding to know that we have succeeded. Thank you for your feedback, and we look forward to your next visit.

10/10 Excellent

Sherry, Lloydminster

Stayed 1 night in Apr 2024
Response from Alishia on 22 May 2024
Thank you for taking the time to leave us a review.We are delighted to hear that you enjoyed your stay, at our hotel. We strive to provide our guests with high-quality service and hospitality. It is rewarding to know that we have succeeded. Thank you for your feedback, and we look forward to your next visit.

10/10 Excellent

Sara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good continental breakfast, and friendly staff!
Stayed 1 night in Apr 2024

10/10 Excellent

Marcella

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 2 nights in Apr 2024
Response from Alishia on 22 May 2024
Thank you for taking the time to leave us a review.We are delighted to hear that you enjoyed your stay, at our hotel. We strive to provide our guests with high-quality service and hospitality. It is rewarding to know that we have succeeded. Thank you for your feedback, and we look forward to your next visit.

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Easy highway access
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very clean and tidy. Lady at the counter was very pleasant and had us quickly checked in.
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely two night stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet. Would stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Kim

Liked: Property conditions & facilities
Very comfortable stay
Stayed 1 night in Apr 2024

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Dorothy

Travelled with family
Clean, comfortable, updated.. very good breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Alexander

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice stay
Stayed 1 night in Mar 2024

8/10 Good

Valerie

Stayed 1 night in Mar 2024

6/10 Okay

Jillian

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Very disappointed that the pool was out of service. I know things happen but we booked this hotel specifically for the pool and hot tub for the kids to swim. Extremely upset that it was not working and the hotel desk clerk seemed to not care at all. There should be some sort of compensation given beings jor all the amenities were available
Stayed 1 night in Mar 2024

10/10 Excellent

Blake

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and Pillows were actually comfortable. Bathroom was clean and the shower had good water pressure.
Stayed 1 night in Mar 2024

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Amanda, Kalispell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Mar 2024

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were having a pool party for kids... but once in our room we didnt hear a thing. Blinds were heavy and didnt let in any light at all. We were on the 3rd floor. Breakfast was.decent, but not extraordinary.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brendan

Stayed 4 nights in Mar 2024

8/10 Good

Darren

Business traveller
General spaces needed some cleaning but overall the rooms were fine
Stayed 2 nights in Mar 2024

2/10 Terrible

Christina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I don't know how this place has any positive reviews. I've stayed at various hotels around the state every other weekend over the last 10 years, for either work or kids sports travel, and I've never had as difficult of an experience I've had with this hotel. I arrived late on a Friday night with one very sick child and another who needed to catch an early morning ride with a friend to make it to a basketball tournament in Bozeman. I asked if they could give my daughter access to dry cereal or something else that was easy to give us....before she was picked up in the morning (10 minutes before their breakfast formally opened), and this request was refused. Then, 3 weeks later, I came across an unexplainable $250 fee while looking over my bill. I called today to inquire about it, and they claimed it was a pet cleaning fee because they found "dog toys" and "dog hair" in the room. Not only do I not even own any dogs that shed, the non-shedding dogs I own were at home with a pet sitter, which I have proof of. I called 3 times today to try to explain that there was no way I had a dog in that room and I was hung up on each time. The third time, I was told they were going to call the police, so I called the police myself. The police officer has been helpful, and I'll continue to pursue this issue, but I hope no one else has to waste their time or lose their money by taking a chance at staying here.
Stayed 1 night in Feb 2024

10/10 Excellent

mollie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel, Modern, updated, and clean!
Stayed 1 night in Mar 2024

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jamey

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is wonderful. It's near some shopping And the interstate
Stayed 1 night in Feb 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Feb 2024

10/10 Excellent

Leeroy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Always a nice clean simple hotel. Its exactly what you would expect from a hotel every single time we have stayed there. Which is perfect.
Stayed 1 night in Dec 2023

10/10 Excellent

Gavin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly was impressed by everything about it. Front desk staff was likeable and friendly, the rooms were spotless and the breakfast was high quality. Hot tub could have been cleaner but, it wasn't terrible. Pizza Ranch, Target and Albertsons are all a block a way.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, clean, comfortable beds, great breakfast
Stayed 1 night in Feb 2024

10/10 Excellent

Myron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was SUPER clean and bed was comfortable. Great staff.
Stayed 1 night in Feb 2024
Response from Alishia on 14 Feb 2024
We appreciated you taking the time to give us feedback, about the hotel.I am delighted to learn that you enjoyed your stay, and the staff. We look forward to your return!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Very comfortable, friendly and helpful staff. Best breakfast ever!
Had snowed and was beautiful!
Stayed 1 night in Feb 2024
Response from Alishia on 14 Feb 2024
We appreciate you taking the time to give us feedback.I am also delighted to know that you enjoyed your stay, and out staff.We work extremely hard to give our guests the best experience possible. We look forward to seeing you in the future!

10/10 Excellent

Genovese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location--was a little noisy as we were on the 1st floor
Stayed 2 nights in Jan 2024
Response from Alishia on 14 Feb 2024
We appreciate you taking the time to give us feedback.I am also delighted to know that you enjoyed your stay, and out staff.We work extremely hard to give our guests the best experience possible. We look forward to seeing you in the future!

10/10 Excellent

pasquale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants
Stayed 1 night in Jan 2024

8/10 Good

Dean

Stayed 1 night in Jan 2024

6/10 Okay

Michael

Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth, Great Falls

Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Stayed 1 night in Jan 2024

10/10 Excellent

pasquale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jeffrey, Bozeman

Stayed 1 night in Jan 2024

10/10 Excellent

Keli

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get to and a lot of parking space. The stay was quiet inside and outside the hotel.
Stayed 1 night in Jan 2024
Response from Alishia on 14 Feb 2024
We appreciate you taking the time to give us feedback.I am also delighted to know that you enjoyed your stay, and out staff.We work extremely hard to give our guests the best experience possible. We look forward to seeing you in the future!

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024