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Reviews of Avid Hotels Hays, an IHG Hotel

2.5 out of 5
Avid Hotels Hays, an IHG Hotel
206 West 43rd Street, Hays, KS

Reviews

8.8

Excellent

Rating 10 - Excellent. 318 out of 513 reviews" "
Rating 8 - Good. 102 out of 513 reviews" "
Rating 6 - Okay. 48 out of 513 reviews" "
Rating 4 - Poor. 22 out of 513 reviews" "
Rating 2 - Terrible. 23 out of 513 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Elinda Mages on 21 May 2024
Thank you for choosing the avid Hotel of Hays!

10/10 Excellent

Jeffrey, Mission

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Elinda Mages on 11 May 2024
Thank you for choosing the avid Hotel of Hays. We appreciate your business!

10/10 Excellent

Gail A

Stayed 1 night in May 2024

10/10 Excellent

Sarah, Indianapolis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many grab-and-go breakfast options. Large room and comfortable bed.
Stayed 1 night in Jan 2024
Response from Elinda Mages on 6 May 2024
I agree! The breakfast is great to just "grab and go". And the beds ARE awesome! Thanks for staying at the avid Hotel of Hays.

10/10 Excellent

Gail A

Travelled with partner
Liked: Property conditions & facilities
This place was great!! Check-in was smooth and the manager was super friendly. One light bulb was blinking in our room and she immediately gave us another room with an “I’m sorry”!! The room was clean, big TV, nice warm shower and fluffy white towels. Beds were very comfortable. Victor took care is is at breakfast and he was so friendly and helpful. Breakfast was great. Whether you are vegan, vegetarian, meat eating, non-dairy or need gluten free - you can have a filling breakfast. No coffee on the room, but nice hot coffee in the breakfast area. We would stop here again.
Stayed 1 night in Apr 2024
Response from Elinda Mages on 26 Apr 2024
Thank you so much for staying at the avid Hotel. We appreciate your comments and we hope to see you again.

2/10 Terrible

Natalie

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Front desk was rude, told me to change my payment method through the app, I couldn’t, told me I could pay at the desk./ so that’s what I expected
Stayed 1 night in Apr 2024
Response from Elinda Mages on 24 Apr 2024
Thank you for leaving your comments.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We got in really late and the guy had our paperwork out and all ready for us. It was so nice when we were tired. We had to leave early and the coffe and breakfast was perfect.
Stayed 1 night in Apr 2024
Response from Elinda Mages on 12 Apr 2024
Thank you so much for choosing avid! I agree with you about the coffee! It is great.

10/10 Excellent

Dalton

Stayed 1 night in Apr 2024
Response from Elinda Mages on 6 May 2024
Thank you for choosing the avid Hotel of Hays!

8/10 Good

Humberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service.
Stayed 2 nights in Apr 2024
Response from Elinda Mages on 12 Apr 2024
Thank you for staying with us. We appreciate your comments.

8/10 Good

Frank

Liked: Staff & service, property conditions & facilities
Nice place for price.
Stayed 1 night in Apr 2024
Response from Elinda Mages on 12 Apr 2024
Thank you!! We hope you come stay with us again!

4/10 Poor

Gemma

Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It was pretty basic, not very clean, and the system was down when we arrived so it was very disorganized. The front desk person was having a really hard time, but to be fair, was trying to keep his cool. The coffee was good, but there wasn’t much of a choice for breakfast. The bed was OK. But for the price point, I don’t think I’ll be staying here again. Because it’s so simple and basic the cost should be a lot less than it is.
Stayed 1 night in Apr 2024
Response from Elinda Mages on 12 Apr 2024
Thank you for your feedback. I am sorry that the system was down when you were here. It is very frustrating for us as well. I'm sorry that you were disappointed with breakfast. Unfortunately, our breakfast is regulated by IHG and we were what we are allowed to. I do hope that you will give us another chance.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Really clean and seems very well kept. Wish I would have caught her name, but front desk was very helpful!
Stayed 1 night in Apr 2024
Response from Elinda on 3 Apr 2024
Thank you! I will pass your comments on to the front desk.

10/10 Excellent

Jackie, Broken Arrow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk night staff are wonderfully helpful and friendly.
Stayed 1 night in Mar 2024
Response from Elinda Mages on 29 Mar 2024
Thank you. I will pass along your comments!

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Always clean and well taken care of and staff is courteous and willing to go above and beyond.
Stayed 1 night in Mar 2024
Response from Elinda Mages on 25 Mar 2024
Thank you so much! My staff works very hard to make sure our guests are taken care of. I will pass your comments on to the entire staff!

8/10 Good

Sara, Copeland

Stayed 1 night in Feb 2024
Response from Elinda Mages on 25 Mar 2024
We appreciate you choosing the avid Hotel of Hays. Thank you for your business.

8/10 Good

Theresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a nice place to be. I didn’t hear the highway, but the others in my room could. The air conditioning was a little loud, but it was something we got used to. The room was clean and staff seemed nice. Breakfast was a premade egg white and veggie omelette or a chicken and biscuit sandwich. Coffee available. Hays has some good places to stop at for food- Breathe for coffee and Gella’s for lunch/dinner.
Stayed 1 night in Mar 2024
Response from Elinda Mages on 25 Mar 2024
Thank you for the review. We appreciate your comments and your business!.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Elinda Mages on 12 Mar 2024
Thank you for staying at the avid Hotel. We appreciate your business and hope to see you again.

8/10 Good

Jolene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little different than most motels, but comfortable
Stayed 1 night in Mar 2024
Response from Elinda Mages on 12 Mar 2024
Thank you for the review. Glad that you enjoyed your stay.

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Elinda Mages on 26 Feb 2024
Thank you so much for staying at the avid Hotel of Hays. We appreciate your business!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Elinda Mages on 26 Feb 2024
Thank you so much for staying at the avid Hotel! We are glad that you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had take out dinner and then ate it in the dining area. Very nice.
Stayed 1 night in Feb 2024
Response from Elinda Mages on 20 Feb 2024
Thank you so much for choosing the avid Hotel of Hays. I love our lobby area and I'm glad that you did too!

10/10 Excellent

Jordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place
Stayed 2 nights in Feb 2024
Response from Elinda Mages on 19 Feb 2024
Thank you so much for choosing the avid Hotel of Hays We are glad you enjoyed your stay!

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Elinda Mages on 19 Feb 2024
We appreciate the review and your business at the avid Hotel of Hays!.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
This is the 2nd time we've stayed here diving from Kansas to Colorado and we will stay again. Avid is wonderful for the price. The rooms are clean I love that there is no carpet so you know the floors are clean. The breakfast is good and the staff is so friendly.
Stayed 1 night in Jan 2024
Response from Elinda Mages on 19 Feb 2024
Thank you! We love our repeat guests. We hope to see you again soon!

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable, convenient
Response from Elinda Mages on 19 Feb 2024
Thanks for the great review!

6/10 Okay

Penny

Stayed 2 nights in Jan 2024
Response from Elinda Mages on 29 Jan 2024
Thank you for reviewing our property.

10/10 Excellent

Janice

Stayed 1 night in Jan 2024
Response from Elinda Mages on 25 Mar 2024
Thank you for choosing the avid Hotel. We appreciate you choosing us and being a valued customer.

4/10 Poor

MISTY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excessively Noisy
It was so loud in this facility. All night and into the next day through checkout, it sounded as if there was construction work going on. No idea what it was but if you’re looking for a good nights rest, this place won’t provide that.
Stayed 1 night in Jan 2024
Response from Elinda Mages on 29 Jan 2024
I am sorry that your stay was not what you expected. We do not have any construction work going on so I am a little confused as to what noise you heard. I apologize for any inconvenience that you encountered.

10/10 Excellent

Rusty

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and room was comfortable
Stayed 1 night in Jan 2024
Response from Elinda Mages on 29 Jan 2024
We are glad that you enjoyed your stay!

6/10 Okay

Kaylee

Stayed 1 night in Jan 2024
Response from Elinda Mages on 19 Feb 2024
I am sorry if there were parts of your stay that did not meet your expectations. I hope that you will give us another chance.

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
The hotel was nice and quiet. The room was small and was fine for an overnight stay but it wasn’t big enough if you wanted to stay several days.
Stayed 1 night in Jan 2024
Response from Elinda Mages on 12 Jan 2024
Thank you for the review. We appreciate your comments.

8/10 Good

Anna Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Elinda Mages on 10 Jan 2024
Thank you for choosing avid Hotel!

8/10 Good

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Elinda Mages on 8 Jan 2024
Thank you for choosing the avid Hotel of Hays!

10/10 Excellent

Wendy

Stayed 1 night in Jan 2024
Response from Elinda Mages on 29 Jan 2024
It looks like you enjoyed your stay! Thank you for taking the time to give us a review!

6/10 Okay

Kim

Stayed 1 night in Jan 2024
Response from Elinda Mages on 10 Jan 2024
Thank you for staying at the avid Hotel. We appreciate your business.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Elinda Mages on 10 Jan 2024
Wow! Thank you for the great review. Thank you for choosing avid Hotel!

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the free breakfast. Come beds and spacious. Large tv. Shower was slightly dirty.
Stayed 2 nights in Dec 2023
Response from Elinda Mages on 10 Jan 2024
Thank you for letting us know about the shower. I have spoken with housekeeping regarding the issue.

10/10 Excellent

Rich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Good breakfast.
Stayed 1 night in Dec 2023
Response from Elinda Mages on 3 Jan 2024
Thank you for choosing the avid Hotel of Hays. We appreciate your business!

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Elinda Mages on 3 Jan 2024
We are grateful that you chose the avid Hotel for your recent stay in Hays. We hope to see you again.

10/10 Excellent

sheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time at an Avid Hotel. Very impressed. Clean, comfy room. Big screen TV. No microwave or coffee in room but available in the lounge. Coffee available all day, Brewed fresh from coffee beans. Nice breakfast setup. Almond milk, oat milk & whole milk available. Our shampoo & body soap dispensers were empty but easily remedied by a trip to the desk. I would stay here again.
Stayed 1 night in Dec 2023
Response from Elinda Mages on 3 Jan 2024
Thank you for choosing the avid Hotel. We are happy that your stay was good. We try to make sure every guest has a great experience. We hope yo come back and see us!

10/10 Excellent

Calvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Avid in Hays is a nice clean place
Stayed 2 nights in Dec 2023
Response from Elinda Mages on 3 Jan 2024
Thank you for staying with us.

8/10 Good

camille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was good with a few hot options.
Stayed 1 night in Dec 2023
Response from Elinda Mages on 3 Jan 2024
Thank you for staying with us!

2/10 Terrible

Logan

Disliked: Cleanliness, staff & service, property conditions & facilities
I went to check in at 11:00 at night, i was the only person there and the guy behind the desk was terrible. He got me half way started on filling out the paperwork when he stop in the middle of everything to text someone back on his phone and about 2 long awkward minutes later he finally got back to me. Then when i got to the room i found a needle in the room. Like a straight up drug needle under the bed
Stayed 1 night in Dec 2023
Response from Elinda Mages on 3 Jan 2024
I am so sorry that your experience was not a pleasant one. I have talked to the desk clerk regarding phone use and the proper way to conduct themselves. I have also visited with housekeeping regarding the rooms. I wish that we could have visited when you checked out Sunday morning. I was at the hotel.

10/10 Excellent

Susan, Chicago

Liked: Cleanliness, amenities, property conditions & facilities
Had a pleasant stay
Stayed 1 night in Dec 2023
Response from Elinda Mages on 3 Jan 2024
We appreciate your business!

10/10 Excellent

kevin

Stayed 1 night in Dec 2023
Response from Elinda Mages on 3 Jan 2024
Thank you for staying with us!

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023
Response from Elinda Mages on 3 Jan 2024
Thank you for choosing the avid Hotel. We appreciate your business!

10/10 Excellent

steve

Stayed 1 night in Dec 2023
Response from Elinda Mages on 29 Jan 2024
Thanks for a great review!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Elinda Mages on 3 Jan 2024
Thank you for choosing the avid Hotel of Hays. We appreciate your business.

4/10 Poor

Ronda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Tv not working
Stayed 1 night in Dec 2023
Response from Elinda Mages on 3 Jan 2024
I'm sorry that the tv was not working.

8/10 Good

Angie

Travelled with pets
Disliked: Cleanliness, property conditions & facilities
Good location, pet friendly, indoor pool, free breakfast. Pet owners need to pick up poop. The hotel offers poop bags and a place to dispose. Steps between floors needed to be vaccuumed and the pool area needs ventilation. It was extremely humid and all of the furniture was wet
Stayed 1 night in Dec 2023
Response from Elinda Mages on 3 Jan 2024
Thank you for bringing these issues to our attention. We appreciate your business.