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Reviews of CASTLE at Kona Bali Kai

3 out of 5
CASTLE at Kona Bali Kai
76-6246 Alii Dr, Kailua-Kona, HI

Reviews

6.6
Rating 10 - Excellent. 185 out of 1169 reviews" "
Rating 8 - Good. 350 out of 1169 reviews" "
Rating 6 - Okay. 288 out of 1169 reviews" "
Rating 4 - Poor. 206 out of 1169 reviews" "
Rating 2 - Terrible. 140 out of 1169 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Cody

Liked: Cleanliness, property conditions & facilities
Everything was amazing. Staff was very pleasant and willing to help.
Stayed 6 nights in Aug 2023

8/10 Good

Lauren

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2023

4/10 Poor

Karl

Travelled with partner
Stayed 12 nights in Apr 2023

6/10 Okay

Phil

Travelled with partner
We had a "partial-view" studio in building 6 across the road from the main building. Our unit was independently managed by Castle Resorts, but we had full access to the main facilities. The pool area was underwhelming, but the laundry facilities were useful. The room was adequate. The partial view was not spectacular, and the lanai was not great. Sleeping was difficult as the room fronts a busy road, and the roosters like to wake up at 3:45 AM. Our unit was not particularly clean, the bathtub was pretty nasty, the dishes and utensils needed a thorough washing before use, and the block of knives were all dull. We did have to pay an extra $200 on arrival to the management company over and above what we had already paid through Expedia. I now see it is in the fine print, but it was an unexpected inconvenience.
Stayed 11 nights in Feb 2023

10/10 Excellent

Audrey Clare

Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2021

8/10 Good

Tracie

Travelled with family
Liked: Cleanliness, room comfort
Flying by the seat of my pants.
Hotels.com needs to update their info on Kona Bali kai and Kona Bali Kai needs to update their info for hotels.com nothing was accurate and hotels.com, Castle company and the hotel them selves need correct phone numbers. I tried for weeks to get hold of anyone and hotels.com tried you couldn't get hold of anyone either I tried everything even fb so I flew by the seat of my pants thinking that I may be sleeping in my rental car the first night update your information on Castle Kona Bali Kai no numbers work.
Stayed 13 nights in Sep 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ocean view, surf spot, was able to see some tropical fish and sea turtles from balcony
Stayed 14 nights in Feb 2021

10/10 Excellent

Brian

Liked: Cleanliness
Very Solid Kona Condo w a Parial View
Great location on Alii drive, in the same property as the popular Poke Shack. Lots of public beach access near by and a generous partial Ocean View. Spot had a kitchen, with all the necessary utensils. Free Parking & Wi-Fi is definitely a plus. Check-In & Checkout was very simple. Call the property direct to finalize your reservation, especially if you plan on arriving after 5pm. Only complaint was the bed was squeaky, even with normal sleeping movements like rolling over.
Stayed 4 nights in Feb 2021

8/10 Good

Alex

Liked: Cleanliness, room comfort
Great condo, but poor management
Property location is great, parking plentiful, and the unit was very nice. Listing picture is slightly deceptive as property stretches over 4 buildings and we were in one across a street from main one seen in photos, but still had an ocean view and access to property features like pool, laundry, beach. Had issues with the unit where wifi wasn't working, cable was out, and kitchen sink was clogged. The management company said "we're off site and can't do anything..." and wouldn't reply to emails after.
Stayed 7 nights in Jan 2021

6/10 Okay

Marcell

Stayed 4 nights in Jan 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
I was quarantined on the property 14 days. Staff didn't reach out to ask how I was, was there anything I needed, was I Ok. Nothing.
Stayed 15 nights in Apr 2020

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, room comfort
The location was awesome. Staff was friendly. Great price for the stay as well.
Stayed 7 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the turtles on the property. There was no elevator at the building I was in
Stayed 7 nights in Mar 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities
They were a condos you only got 4 towels for 7 days. They charge you if you want anymore. They charge you for any amenities. The bathroom smelled like pee, the extra blankets smelled. We asked for more toilet paper we did not get any.
Stayed 7 nights in Mar 2020

8/10 Good

Charley, Alberta

Travelled with partner
Liked: Cleanliness
Property was exactly as advertised. Good views, clean.
Stayed 5 nights in Feb 2020

6/10 Okay

Linda P.

Disappointed
Grounds clean, well-lit, ample parking. Room not real clean, no bath mat or kitchen towel, shade broken, would not close for privacy. Listen said ocean view...there was only a sliver, mostly just looked into big building, not like picture shown in listing at all. Very expensive cleaning fee when arrived, non refundable, not clear on listing. Pool ok, teeny hot tub full of kids. Busy, noisy road right beneath unit.
Stayed 2 nights in Feb 2020

6/10 Okay

Alan P.

Liked: Cleanliness
We want to pay what was quoted & we had to fight hard for this. Expedia was never in the pic 4 us!
The location of our room was noisy. but since we booked late, we couldn't expect more. A little more welcoming @ the front desk would be nice & having more amenities would be nice...it was bare minimum. The staff outside were constantly working to keep the place well groomed & I have to say it very clean, we didn't see any bugs, only microscopic ants. Thank you!
Stayed 14 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice with comfortable beds. The pool/spa were fantastic and the location is good. There are plenty of turtles right out the front of the hotel.
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unethical Practices
Some things you should know before staying here. The check in process is confusing if you arrive after hours. There's also a hidden cleaning fee ($165 for us) that you don't pay for until you arrive. When we were searching to accommodations, I filtered the results to include air conditioning, daily housekeeping, and internet. Daily housekeeping isn't free, it costs $60/day, there was no air conditioning in our unit, and the internet was super spotty. We arrived after hours and then left early in the morning for a tour, and when we were able to see the front desk about our hidden cleaning fee when we were back in the afternoon, we were scolded for not coming in the morning. I explained that we left before they were open, and she argued with me that they open at 8:00. We left at 7:30, and it was so bizarre to have to justify our actions. The positives were that we had a condo with a BEAUTIFUL view, and everything was in working order!
Stayed 4 nights in Feb 2020

8/10 Good

Sammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So, So
The condominium was ok. Seem expensive for the age of building.
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities
It was across the street from the beach & away from all hotels/shops in downtown. What was most uncomfortable was I was on the 3rd floor & I had to carry my luggage, 3 pieces, up the stairs! No elevator, no assistance from office nor did they ask if I needed help.
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Pros: Great location, friendly staff and the pool and hot tub were great. Cons: The particular condo we stayed in was out dated. The second issue was LOUD road noise.. BUT staying anyplace in Kona along the water.. there will be road noise.
Stayed 2 nights in Feb 2020

8/10 Good

Debby

Travelled with partner
Liked: Property conditions & facilities
Turtles on the beach, surfer watching, pool on site
Stayed 11 nights in Jan 2020

2/10 Terrible

Maria, HOUSTON TX

Travelled with partner
Disliked: Cleanliness, amenities
Pictures shown on Expedia website of the hotel and room are not real. room was extremely worn out from fixtures and furniture and Linen and very disgusting and dirty. DO NOt recommend any one booking this facility. Marked as 3.5 star on expedia but it is not even 1 Star. Very Disappointed with the high price i paid for this kind of Hotel
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 7 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location laid back clean non invasive homey the grounds were well groomed and safe. The parking was easy the pool was pleasant and clean. the apartments were comfortable and well stocked not over the top . Conducive to relaxing
Stayed 8 nights in Jan 2020
Response from Castle Kona Bali Kai on 31 Jan 2020
Mahalo for choosing to stay with us and for taking the time to share your comments! We appreciate it and look forward to your next visit! A hui hou!

8/10 Good

Kurt, Washington State

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice Property. Our condo was nice, it did need a little maintenance the slider doors were not easy to move the ice maker was stuck (would not give any ice out) and the pocket door to the bathroom needed a little help. But on the positive side this did not take away from our stay. Easy to get to, not far to Kona or good snorkeling beaches.
Stayed 8 nights in Jan 2020
Response from Castle Kona Bali Kai on 31 Jan 2020
Mahalo for choosing to stay with us and for taking the time to share your comments! We appreciate it and look forward to your next visit! A hui hou!

10/10 Excellent

Danielle, Oregon

Travelled with partner
Liked: Cleanliness, amenities
Remodeled rooms, easy access to amenities, and ample parking. Staff was awesome and the adjacent beach was gorgeous.
Stayed 9 nights in Jan 2020
Response from Castle Kona Bali Kai on 31 Jan 2020
Mahalo for choosing to stay with us and for taking the time to share your comments! We appreciate it and look forward to your next visit! A hui hou!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property has a wonderful location fronting the shoreline. The view from the lanai was beautiful. The pool was nice, the hot tub was small and didn't look as clean as the pool. Our room was clean and spacious. The king size bed was hard and not as comfortable as we had hoped. The first day we checked in, our room was not ready, so they gave us a different room in another building for the night. We were supposed to get a reimbursement for the change in room but as of today, 2 weeks later we have not received that on our credit card.
Stayed 6 nights in Jan 2020

8/10 Good

Harry, Orange County, CA

Liked: Cleanliness, amenities
Location was great. Only minor issue was that wi-fi was a little inconsistent.
Stayed 3 nights in Jan 2020

6/10 Okay

Cindy

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Some units had a washer and dryer inside. Ours did not. That was not awesome being across a busy street. Carpet in condo was very dirty and should be replaced with tile for cleanliness. Quiet hours were too strict. I was yelled at from below for having a conversation on our deck over morning coffee at 7:30 am. Staff was wonderful and overall it was a nice vacation.
Stayed 13 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs in the beds and bathroom. One condo was very old. No air conditioning. Rooms were ready late around 3 pm. Did not provide enough towels. Receptionist was not courteous.
Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible, extremely dirty rooms, sticky carpet. Moldy shower curtains
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cooking possible and clean. good location. Free parking
Stayed 6 nights in Dec 2019
Response from Castle Kona Bali Kai on 20 Dec 2019
Mahalo for choosing to stay with us and for taking the time to provide your comments! We look forward to your return!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
This is not a place for short stays, it is set up as a weekly rental with a large cleaning fee. We had to pay the cleaning fee and we were only there one night. I wish Orbitz had made that clear up front. I tried to get the fee refunded by Orbitz but they wouldn't do it. The room was fine, the bed was comfortable and we had a nice partial view of the ocean or we could walk across the road to the main campus and get a terrific view. Shortly after we were in the room the overhead ceiling fan and light started going on and off like it was haunted and then when my husband turned off the light in the bathroom the glass cover fell off! Luckily he was quick enough to catch it or it would have shattered on the hard floor. We told the desk and they said they would get these things fixed
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was extremely quick,we were given all we needed in a few short minutes to begin our superb vacation.
Stayed 7 nights in Dec 2019
Response from Castle Kona Bali Kai on 16 Dec 2019
Mahalo for choosing to say with us and for taking the time to provide your comments! We look forward to your return! A hui hou (until we meet again)!

4/10 Poor

Jamie, California

Travelled with family
Disliked: Cleanliness, amenities
I liked the free parking and the beach area. They also provided beach chairs.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my room it was like a small apartment the staff was friendly and helpful and the area was beautiful.
Stayed 3 nights in Nov 2019
Response from Castle Kona Bali Kai on 11 Dec 2019
Mahalo for choosing to stay with us and for taking the time to share your experience! We look forward to your return!

10/10 Excellent

Teresa

Stayed 5 nights in Dec 2019

8/10 Good

Jose, La Verne

Travelled with partner
Liked: Cleanliness, amenities
The air conditioning was a bit noisy. We enjoyed using the lawn furniture when viewing the sunset.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grill at the property was a bonus. Location is great.
Stayed 4 nights in Nov 2019
Response from Castle Kona Bali Kai on 26 Nov 2019
Mahalo for staying with us and for taking the time to provide your feedback!

4/10 Poor

Verified traveller

Stayed 3 nights in Nov 2019

8/10 Good

Debra

Liked: Cleanliness, staff & service
Location can't be beat!
Location is great. Unit was a little dated but ok since we didn't spend much time in the room.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 14 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Liked water front views Didn't like no air conditioner
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place very clean would stay again
Stayed 2 nights in Sep 2019
Response from Castle Kona Bali Kai on 3 Oct 2019
Aloha Kimberly! Mahalo for staying with us! We appreciate your feedback and look forward to your return!