Dear Euneicia,Thank you for your stay and feedback. We're glad to hear that our team was able to accommodate your needs regarding the room change and room arrangements. However, we apologize for any inconvenience caused by the lack of elevators and breakfast service. Your feedback is valuable to us, and we'll use it to improve our services. We appreciate your understanding and hope to welcome you back in the future.Sincerely, Hotel Manager

Dear Nick,We apologize for the disappointing experience you had during your stay. We're sorry to hear about the downgrade and the lack of clarity regarding our pet policy in suites. Additionally, it's unacceptable that your room was not clean. We take your feedback seriously and will address these issues with our team to prevent future occurrences. Hope you will reconsider.Sincerely, Hotel Manager

Dear Sabrina,We're truly sorry to hear about your unsatisfactory experience. We apologize for the inconvenience caused by the closed pool, lack of breakfast, and the delay in having your room ready. This is not the standard of service we strive to provide. Your feedback is crucial, and we will address these issues with our team to ensure improvements are made. Please visit us again.Sincerely, Hotel Manager

Dear PRISCILLA,Thank you for writing the review. We apologize for any inconvenience or disappointment you experienced during your stay. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future.Sincerely, Hotel Manager

Dear Alysa,We're truly sorry for the negative experience you had during your stay. It's concerning to hear about the issues with cleanliness and the misleading advertisement regarding breakfast and the pool. We take these matters very seriously and will address them with our housekeeping and management teams immediately. Additionally, we apologize for any confusion regarding the deposit. Your feedback is invaluable in helping us improve our services. Sincerely, Hotel Manager

Dear Tracy,We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We will definitely verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guests. We hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.Sincerely, Hotel Manager

Dear Cynthia,We apologize for the negative impression you received upon arrival. The signs and the presence of multiple staff members at the front desk clearly caused concern, and we regret that this impacted your stay. Your feedback is valuable, and we'll use it to improve our guest experience. Please visit us again.Sincerely, Hotel Manager

Dear larry,Thank you for your feedback. We're glad to hear that your stay was okay. If there's anything specific you think we could improve upon, please feel free to let us know. We value your input and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

Dear Randolph,We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

Dear Beckey,Thank you for choosing to stay with us. While we strive to offer competitive pricing, we also aim to provide value and comfort to our guests. If there are specific areas where you feel we could improve to better meet your expectations, we'd love to hear your suggestions. Our goal is to ensure every guest has a positive experience, regardless of the price point. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

Dear Guest,We're deeply sorry to hear about your unsettling experience at our hotel. The safety and well-being of our guests is our top priority, and incidents like this are completely unacceptable. We sincerely apologize for the distress and inconvenience caused to you and your family. Your feedback is invaluable, and we will immediately investigate this matter to ensure that appropriate measures are taken to prevent such incidents in the future. Additionally, we will address the cleanliness and maintenance issues you've mentioned to ensure our property meets the highest standards. Request your understanding and continued patronage.Sincerely, Hotel Manager

Dear Guest,Thank you for your positive feedback. We're glad to hear that you found your room nice and clean! Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

Dear Eddie,We apologize for the disappointment and inconvenience you experienced during your stay. It's regrettable to hear about the cleanliness issues outside the room, the non-working pool, and the absence of breakfast despite what was stated on the website. Your feedback is important, and we will address these concerns with our team to ensure that they are promptly resolved and that our website accurately reflects our amenities. Additionally, we apologize for the condition of the bathrooms at the front desk and will ensure they receive immediate attention. Request your understanding and continued patronage.Sincerely, Hotel Manager

Dear Sarah,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

Dear Kevin,We're deeply sorry to hear about the cleanliness and maintenance issues you encountered during your stay, as well as the noise from the air conditioner. We will address these concerns promptly with our housekeeping and maintenance teams to ensure that they are resolved. We hope you'll reconsider and give us another chance to provide you with a much-improved experience.Sincerely, Hotel Manager

Dear Guest,We're truly sorry to hear about your unsatisfactory experience at our hotel. Cleanliness and guest comfort are our top priorities, and we're deeply disappointed to learn that we fell short during your stay. We're taking immediate action to address the issues you've mentioned, including pest control, cleanliness, and air quality. Your feedback is crucial, and we'll use it to make significant improvements. Please accept our apologies, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

Dear Debra,Thank you for the 3 rating. We are thankful that you chose our hotel for your needs. Have a great day and we hope to see you again soon.Sincerely, Hotel Manager

Dear Guest,We sincerely apologize for the disappointment you experienced during your recent stay. Your feedback regarding the condition of the property and discrepancies in pricing is concerning, and we're investigating these issues immediately to ensure they're addressed. We understand the importance of a comfortable and functional environment for our guests, and we regret falling short of your expectations. Please accept our apologies, and we hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

Dear Guest,We're deeply sorry for the unacceptable condition of your room during your stay with us. Cleanliness is of utmost importance to us, and we're truly disappointed to hear that we failed to meet our standards. We take your feedback seriously and will address these issues immediately to prevent recurrence. Your experience does not reflect the level of service we strive to provide, and we apologize for any inconvenience caused. Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our establishment in the future.Sincerely, Hotel Manager

Dear Guest,Thank you for your feedback. We're pleased to hear you found our location convenient. We apologize for the cleanliness issues and any confusion regarding the room deposit. Your comments are valuable, and we'll address them promptly to improve. We hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager

Dear Guest,We're deeply sorry for the unacceptable conditions your workers encountered during their stay. Your experience is concerning and does not meet our standards. We apologize for any discomfort or inconvenience caused. We take your feedback seriously and will investigate this matter thoroughly to ensure improvements are made. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

Dear Guest,We're deeply sorry for the unacceptable conditions you encountered during your stay. Your experience is concerning and does not meet our standards. We apologize for any discomfort or inconvenience caused. We take your feedback seriously and will investigate this matter thoroughly to ensure improvements are made. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel fairly clean and the bed comfortable. We apologize for the issues you encountered with the bathtub tiles and bedside light switch. Your comments are valuable, and we will address these matters to ensure improvements are made. We appreciate your understanding regarding the breakfast situation and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager