Dear Mr. Senthilkumar Thank you for feedback. We are pleased to have met your expectations. We at The Fern Hotels & Resorts brand assure our guests of an excellent experience and will do our best possible to make it happen. We do hope we can achieve a perfect score on your next visit. I would like to highlight that we do offer various choice options in Breakfast apart from the buffet spread and more dishes can be made to order from the kitchen and we will be happy to offer you during your next visit. We appreciate your review as it the best way we can receive constructive and direct feedback as a means to improve our services. Best regards Rajib Das General Manager

Dear Mr. Sane Thank you for feedback. Please accept our apology for the inconvenience caused during your stay. We at The Fern Hotels & Resorts brand assure our guests of an excellent experience and will do our best possible to make it happen. Your feedback on front desk staff behavior has been taken note and I will personally ensure that the department heads take up the point so as to ensure that on your next visit you receive nothing but the best standards of services. I would like to highlight that we do offer various choice options in Breakfast apart from the buffet spread and more dishes can be made to order from the kitchen and we will be happy to offer you during your next visit. We appreciate your review as it the best way we can receive constructive and direct feedback as a means to improve our services. Again we apologize for the inconvenience caused and look forward to your visit again. Best regards Rajib Das General Manager