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Reviews of Hotel Neptuno - Tritón

2.5 out of 5
Hotel Neptuno - Tritón
Avenida 3a y Calle 74, Miramar, Playa, Havana, Havana

Reviews

4.4
Rating 10 - Excellent. 8 out of 110 reviews" "
Rating 8 - Good. 18 out of 110 reviews" "
Rating 6 - Okay. 15 out of 110 reviews" "
Rating 4 - Poor. 16 out of 110 reviews" "
Rating 2 - Terrible. 53 out of 110 reviews" "

4.8/10

Cleanliness

5.4/10

Staff & service

3.8/10

Amenities

3.8/10

Property conditions & facilities

Reviews

6/10 Okay

Amanda, Cuba Havana

Disliked: Cleanliness, property conditions & facilities
The bathroom is very nasty and the Bathroom curtain is very dirty. No one change it, that’s can make people sick. And then the bed not comfortable. Every morning I had backed even my friend did massage for me.
Stayed 5 nights in Mar 2020

4/10 Poor

Franklin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
first and last time for me in that place
Horrible food, stinky rooms, and no Wi-Fi
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020

8/10 Good

Liliam

Travelled with family
Repair , Retrain or Domolish
This hotel/motel is run down needs major renovations , beds are uncomfortable , shower clogged , pool area and service nice , elevator 1 working only and is damaged and slow , lobby personnel rude . I had a good time but they have to work on their amenity’s and service
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
I like staff & service / I did not like facilities
Stayed 1 night in Jan 2020

2/10 Terrible

Desiree Ann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
On arrival at the hotel we were told that the transaction for the room is for one person not a Couple/ husband and wife. So we had to pay additional for the other person although my name was listed on booking documents as a guest, guests were cramped into one elevator which got tired and stopped working for a few hours one day. The room is musty and hotel corridors are dark .It was a very disappointing stay. Due to having to pay extra for stay we had to cut our vacation . I’ve disputed the incident with Hotel.com seeking a refund for the rest of days we had paid for and up to writing this we have not heard back from them .
Stayed 18 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is Nice and clean I would love to go back soon the staff are nice and helpful
Stayed 8 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I booked this hotel as we needed a safe place to rest and keep our belongings before going to the Airport early on the 5th of Jan 2020. What we got was significantly less than! We found this hotel on your platform and thus were led to believe all the images and information were correct. Please see below a list of issues: Hotel 1. 1 out of the 4 elevators was working. Our room was on the 4th floor! Every we needed to leave the room it was a long uncomfortable walk up 4 flights of stairs or a long and unbearable wait until the lift arrived, only to find that it was full of people. 2. The passages leading to the rooms and dining areas were not well lit. I have 2 ladies in my family, none of which felt safe walking a dark and isolated passages by themselves, which meant I had to accompany them anytime they wanted to leave the room. 3. The Ceiling of the hallways had holes or was missing panels which meant when it rained, water flooded the passage and exposed the wiring for the lighting above. 4. On arrival we were offered breakfast which we thought that's great! What a disappointment and a complete waste of time! Due to lack of signage of any kind ( major emergency concern as well) we left our room, walked down 4 flights of stairs to the lobby only to be informed once we were downstairs that the restaurant was on the 1st floor, so it meant going up more stairs. The food itself was barely identifiable and there were clear signs of cross contaminat
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing the hotel was like a prison and couldn’t wait to go home
Stayed 1 night in Dec 2019

8/10 Good

George, Miami

Travelled with partner
Liked: Cleanliness, staff & service
This is not a 5-Star Hotel, but the value you get for what you pay makes the Neptuno a great option if you are on a budget. The hotel is clean and the staff is friendly and helpful. The pool is big and the pool area is great. We made many friends here and will definitely be back.
Stayed 14 nights in Dec 2019

2/10 Terrible

Mariela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The lo ation, the view of the ocean, the staff were very helpful.
Stayed 2 nights in Dec 2019

6/10 Okay

guillermo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you paid
Stayed 2 nights in Dec 2019

2/10 Terrible

Osmundo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deplorable.
Pecimo el lugar te digo no tenian agua caliente en la avitasion me parecio prehitorico el hotel no tienen wiffi.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

2/10 Terrible

Zuylen, Miami

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is unacceptable property to stay, it is breaking apart.. it is not a 3 star hotel, i don’t rate this property not even 1 star hotel.. very disappointed with everything overall thanks
Stayed 5 nights in Oct 2019

2/10 Terrible

Engelbert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing would not recomend never got my refund had a car accident
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very disappointing the elevator was hot and nasty, the bathtub was nasty and leaking the pillow was flat.
Stayed 1 night in Aug 2019

2/10 Terrible

Wesly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad as hell
Hi glad you asked i booked ghis hotel on th2 17th of july but made every effort to email and call your booking agency to cancel my reservation to a later date but nobody answered the phone or my emails. This website sucked now i am out $366.00
Stayed 3 nights in Jul 2019

2/10 Terrible

Ana, NY, NY

Disliked: Amenities, property conditions & facilities
Do not stay here. The hotel is partly in ruins and there are cockroaches, the breakfast room is 95 degrees with no AC and they had no coffee. Only one elevator works and it stinks, The staff are courteous and trying their best with what they have, but it is not a pleasant place. It is very isolated.
Stayed 5 nights in Jun 2019
Response from HOTEL on 24 Jul 2019
Dear Guest We regret your stay was not to your liking. We work hard to improve these deficiencies.

2/10 Terrible

TAYRA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible expirence
I don’t have words for express my feelings,really never more comeback to this place ,nothing is ok nothing ,I wrote to Expedia because I felt lose my money and comeback very unhappy was the worse experience in hotels that I had in my life .
Stayed 3 nights in Jun 2019
Response from HOTEL on 24 Jul 2019
Dear Guest, We regret your experience was not satisfactory. We work hard to improve these deficiencies. We apologize.

6/10 Okay

Sindy

Liked: Cleanliness, room comfort
Not really what I expected.
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
This was a very old hotel which needs to be upgraded. My room had no telephone, no smoke alarm and electricity poor.
Stayed 5 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service
I arrived to the property they didn’t accept ur booking so they push me to book again t higher price and I paid newly They said they didn’t receive mail for reservation So please return my money or call the hotel to give me back what I paid in cash coz I booked via Expedia and come to hotel as ur reservation is done but I arrived late and they said they don’t have any reservation
Stayed 1 night in Feb 2019

2/10 Terrible

Jazmin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE!
It is a terrible hotel. It is far from La Habana and we had to cancel our last night due a tornado in La Habana and they said no thank you!
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The services and the Dinner for December 31 was amazing for only 30 CUC per person
Stayed 2 nights in Dec 2018

8/10 Good

stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neptuno
For the price, can't complain. Breakfast huge, air conditioning, hot water, all good.
Stayed 3 nights in Nov 2018

4/10 Poor

Fernando

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018

4/10 Poor

L, Aguascalientes, México

Liked: Staff & service
Disliked: Property conditions & facilities
It's very simple and the facilities are old. I didn't have problem of cleanness, but found one empty box of Pringles left haha. Also it's far from Old Havana and you need taxi. (It costs 15 CUC approx) So not recommended especially for those who visit Havana for the first time. The staff was kind.
Stayed 1 night in Sep 2018

2/10 Terrible

Dr. Owen Pires

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Only one lift worked for the four days and had my room changed three times due to large toilet leaks and dirty swimming pool with very noisy locals smoking and drinking and eating in the pool
Stayed 4 nights in Sep 2018

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family vac
Friendly staff ! great area!
Stayed 3 nights in Aug 2018

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The building looks abandoned from outside but the staff is nice an you don’t have to leave the hotel for food
Stayed 5 nights in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Nik, Vancouver

Liked: Cleanliness, staff & service
Nice hotel closed to the beach.
Location is very good. The safe lock did not work in the room. Magnet key did not work on the first day but staff fixed it and it worked well after. Walls are very thin in rooms and if you have noisy neighbours you can hear them and it interferes with sleep. I even asked to move into another room. The staff is very friendly, nice and supportive. Breakfast was very good. I recommend this hotel, it is good.
Stayed 7 nights in Apr 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Missing items from room

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only thing nice was the view
Seems like it was half abandoned. Terrible food, not very clean, not the most helpful, I would not recommend

2/10 Terrible

Rosana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIGHTMARE IN CUBA
Arrived at hotel with reservation number and confirmation. Hotel claimed not to have received confirmation nor payment. Phone number on confirmation email was that of another hotel. Something fishy is going on. Now staying at private residence which I can wholeheartedly recommend. Because I must spend my Cuban pesos on lodging in addition to transportation and meals, my trip is almost ruined thanks to this situation.

2/10 Terrible

Yanizett d

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
devolucion del dinero por coronavirus
Entre el 19 y el 24 nos dijeron que mandatoriamente teníamos que salir del hotel por coronavirus que los días restante nos devolvían el dinero hotels.com el 100% ya que es por orden del gobierno espero su respuesta y devolución de mi dinero no cancele mi estancia fue mandatorio
Stayed 5 nights in Mar 2020

4/10 Poor

Francisco

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel destruido
Difícil para comer en el restaurante pocas ofertas, un sólo elevador y se pierde mucho tiempo, cuando ofrezcan la habitación que sea en los primeros pisos
Stayed 4 nights in Mar 2020

2/10 Terrible

Ylva

Disliked: Staff & service, property conditions & facilities, room comfort
Boka inte, välj något annat
Vi har rest mycket och bott enkelt men det här var ett av de värre hotellen. Rummet luktade avlopp så vi fick byta, det var luktfritt men standarden var om möjligt ännu sämre. Det fanns 4 hissar men 1 var i bruk...vi bodde på 21:a våningen och var glada varje gång vi kom upp ellet ner! Poolen var iskall och behövde bättre rengöring. Tog trappen en gång och det såg ut som att flera våningar inte användes. Ligger helt off och första kvällen åt vi på hotellet, vilket inte kan rekommenderas. Vi hittade tack och lov ett supermysigt ställe efter vattnet, massa restaurangbaracker med supergod mat. Frukosten var helt okey och det var väl det ända positiva. Känns som ett hotell som verkligen håller på att förfalla och borde vara stängt redan.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Di 4 ascensori ne funzionava uno solo e i tempi di salita e discesa erano stancati. Se si romperà anche quella funzionante che già si blocca spesso come saliranno gli ospiti fino al 21mo piano? Io prenoterò ancora se mi garantirete max il 5 piano
Stayed 7 nights in Feb 2020

2/10 Terrible

Sofia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy malo
LAs fotos que se publican no tienen nada que ver con la realidad del hotal, el hotel esta muy descuidado, sucio, no tiene mantenimiento, de 4 ascensores funciona uno solo para un hotel de 25 pisos y montones de habitaciones por piso, en las habitaciones no funcionan las luces, quizas solo la de los veladores, estando en penumbras durante la noche. En los pisos altos se filtra un silvido bastante molesto por el viento. Es una lastima, porque la estructura del hotel es hermosa, y se nota que en su momento fue un hotel de excelente calidad.. no es la realidad actual
Stayed 1 night in Feb 2020

2/10 Terrible

Jaime

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésima higiene en el hotel
Deja harto que desear la limpieza, de los 4 ascensores que tiene solo funciona 1 y debes esperar mucho tiempo. Para nosotros como familia la higiene es primordial
Stayed 2 nights in Feb 2020

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No recomendado
L hotel muy viejo. No sirven aires acondicionados. No funciona elevador para un edificio de 20 pisos. Las camas muy malas
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
LO ÚNICO QUE ESTA BIEN ES SU ALBERCA Y EL RESTO DE LAS INSTALACIONES ESTÁN EN MUY MALAS CONDICIONES, ADEMÁS QUE NOS QUEDAMOS SIN AGUA CALIENTE POR TRES DÍAS Y DE CUATRO ELEVADORES SOLO SIRVE UNO.
Stayed 8 nights in Feb 2020