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Reviews of SpringHill Suites by Marriott Harrisburg Hershey

3 out of 5
SpringHill Suites by Marriott Harrisburg Hershey
15 Capital Drive, at I-81 Progress Avenue Exit 69, Harrisburg, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 407 out of 733 reviews" "
Rating 8 - Good. 216 out of 733 reviews" "
Rating 6 - Okay. 49 out of 733 reviews" "
Rating 4 - Poor. 39 out of 733 reviews" "
Rating 2 - Terrible. 22 out of 733 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, prompt attention, smooth check-in. Thanks.
Stayed 1 night in Apr 2024
Response from Scott on 30 Apr 2024
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.

6/10 Okay

Taryn

Travelled with family and small children
Liked: Cleanliness, staff & service
Room was great, unfortunately pool was closed for maintenance and we had a very disappointed toddler.
Stayed 1 night in Apr 2024
Response from Taylor on 24 Apr 2024
Thank you for taking the time to share your experience with us. We are happy to hear that you enjoyed your room, however please accept our apologies for the pool not being open. Due to the busy weekend we had, we made the decision to close the pool so that our maintenance team would be able to clean it thoroughly and treat it properly. We realize this was inconvenient, and for that we apologize. However, we hope this does not discourage you from choosing to stay with us again if your travels ever bring you back to the Harrisburg area. Thank you again for your feedback. Have a wonderful day and safe travels!

10/10 Excellent

Tricia

Travelled with family
Our stay was great.
Stayed 3 nights in Apr 2024
Response from Taylor on 22 Apr 2024
Thank you for taking the time to share your positive experience with us. We are so happy to hear that you enjoyed your stay! We hope we have the opportunity to welcome you again, should your travels bring you back to the Harrisburg area. Have a wonderful day!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for families.
Stayed 1 night in Apr 2024
Response from Scott on 15 Apr 2024
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.

10/10 Excellent

Rosalie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The breakfast was good.
Stayed 1 night in Mar 2024
Response from Taylor on 7 Apr 2024
Thank you for sharing your positive experience with us! We are happy to hear that you enjoyed our complimentary breakfast. We hope we have the opportunity to host you again, should your travels bring you back to the Harrisburg area. Have a wonderful day and safe travels.

10/10 Excellent

Ann, Westport Island

Liked: Cleanliness, staff & service, property conditions & facilities
Wednesday night social was great. Quiet & comfortable room
Stayed 1 night in Mar 2024
Response from Taylor on 7 Apr 2024
Thank you for sharing your positive experience. We are happy to hear that you enjoyed your stay with us. We hope we have the opportunity to welcome you again, should your travels bring you back to the Harrisburg area. Have a wonderful day!

10/10 Excellent

Mary

Travelled with partner
Clean and convenient. Great room.
Stayed 1 night in Mar 2024
Response from Scott on 4 Apr 2024
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always convenient, clean and confortable.
Stayed 2 nights in Mar 2024
Response from Scott on 1 Apr 2024
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was close to lobby. Very loud.
Stayed 1 night in Mar 2024
Response from Scott on 25 Mar 2024
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled to hear that you found everything to not only meet but exceed your expectations while staying with us. We strive to be the best of the best Harrisburg has to offer by providing exceptional service alongside our superior accommodations. We hope to see you and your party if you are in the Harrisburg area again. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels!

10/10 Excellent

Terry, Northborough

Liked: Cleanliness, staff & service, property conditions & facilities
Great space.
Stayed 1 night in Feb 2024
Response from Scott on 1 Mar 2024
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and front desk receptionist was friendly and welcoming.
Stayed 1 night in Feb 2024
Response from Taylor on 3 Feb 2024
Thank you for sharing your positive experience with us. We are happy to hear that you enjoyed your stay! We hope to welcome you again, should your travels bring you back to the Harrisburg area. We wish you safe travels on all of your future endeavors.

8/10 Good

Jose A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 5 nights in Dec 2023
Response from Scott on 15 Jan 2024
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled to hear that you found everything to not only meet but exceed your expectations while staying with us. We strive to be the best of the best Harrisburg has to offer by providing exceptional service alongside our superior accommodations. We hope to see you and your party if you are in the Harrisburg area again. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels!

6/10 Okay

Nikolay, Ocean Pines

Stayed 2 nights in Jan 2024
Response from Scott on 5 Feb 2024
Thank you for leaving us some insight into your recent stay with us. We are happy to hear that you enjoyed much of your stay. We are sorry to see that some parts were less then desired. We do our absolute best to ensure all of our guest get the most out of each and every stay and apologize for missing the mark this time. We hope we have the opportunity to have you stay with us again while in the Harrisburg area to show you we can exceed those expectations. Thank you again for taking a moment and safe travels.

10/10 Excellent

Mary

Stayed 1 night in Jan 2024
Response from Scott on 12 Jan 2024
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Scott on 8 Jan 2024
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.

10/10 Excellent

Ellen

Best accommodation from coast to coast
My husband and I have been driving home cross country, from LA to Downeast Maine. This was by far the best hotel accommodation of the past week: great room layout, tasteful decor, very friendly and helpful staff.
Stayed 1 night in Jan 2024
Response from Scott on 8 Jan 2024
Thank you for taking a moment to leave us some feedback from your most recent stay. I do not think you understand how much this means to my team and I. We work tirelessly to make sure the hote is clean and in good condition. We make a point as leaders to choose our team for their personality as we can teach anything but not how we treat one another. We are thrilled you enjoyed your time here and hope to see you again while in the Central PA area. Thank you again for your feedback and safe travels.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Scott on 8 Jan 2024
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled to hear that you found everything to not only meet but exceed your expectations while staying with us. We strive to be the best of the best Harrisburg has to offer by providing exceptional service alongside our superior accommodations. We hope to see you and your party if you are in the Harrisburg area again. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels!

10/10 Excellent

Jesse

Stayed 1 night in Jan 2024
Response from Scott on 8 Jan 2024
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.

10/10 Excellent

Taiza

Stayed 1 night in Dec 2023
Response from Scott on 5 Jan 2024
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled to hear that you found everything to not only meet but exceed your expectations while staying with us. We strive to be the best of the best Harrisburg has to offer by providing exceptional service alongside our superior accommodations. We hope to see you and your party if you are in the Harrisburg area again. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels!

10/10 Excellent

Richard, Worcester

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanest and most comfortable place in Harrisburg.
Stayed 1 night in Dec 2023
Response from Scott on 2 Jan 2024
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled to hear that you found everything to not only meet but exceed your expectations while staying with us. We strive to be the best of the best Harrisburg has to offer by providing exceptional service alongside our superior accommodations. We hope to see you and your party if you are in the Harrisburg area again. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels!

8/10 Good

Doreen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Scott on 2 Jan 2024
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing through
Passing through on our way home to New England for the holidays. This is the second time we’ve stopped here and the service is great and consistent. Hotel is clean, beds are comfy, and the breakfast is good.
Stayed 1 night in Dec 2023
Response from scott on 22 Dec 2023
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled to see returning faces time and time again. I know my team will be thrilled about your comments on a job well done. This means more then you know. Thank you again for your feedback, safe travels, and happy holidays.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, spacious rooms that were clean. The breakfast was delightful.
Stayed 1 night in Dec 2023
Response from Scott on 5 Dec 2023
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled to hear that you found everything to not only meet but exceed your expectations while staying with us. We strive to be the best of the best Harrisburg has to offer by providing exceptional service alongside our superior accommodations. We hope to see you and your party if you are in the Harrisburg area again. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels!

10/10 Excellent

Ryan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely professional staff and beautiful setting
Stayed 1 night in Nov 2023
Response from Scott on 28 Nov 2023
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled to hear that you found everything to not only meet but exceed your expectations while staying with us. We strive to be the best of the best Harrisburg has to offer by providing exceptional service alongside our superior accommodations. We hope to see you and your party if you are in the Harrisburg area again. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels!

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the large handicapped accessible room. The bed was comfortable with four nice pillows. I think its time for the winter comforters though. The front desk person was very nice and answered all my questions. There is breakfast in the morning and an evening bar for those who wish to partake.
Stayed 1 night in Nov 2023
Response from Scott on 22 Nov 2023
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled you enjoyed your time with us from the front desk at check in all the way to breakfast the next morning. Unfortunately we do not have winter comforters but we would have been more then happy to give you another blanket had we known you would like another one. We are thrilled the the staff was able to leave a grand impression on you. I know it goes a long way with them as they work very hard to make sure our guest feel as if they are in their home away from home. Thank you again for your feedback and safe travels!

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway, but pretty quiet anyway. Great beds and couch with trundle bed option. Nice interior design.
Stayed 1 night in Nov 2023
Response from Scott on 21 Nov 2023
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.

10/10 Excellent

Sona, Sugarland

Liked: Cleanliness, staff & service, property conditions & facilities
Great property!
Stayed 1 night in Nov 2023
Response from Taylor on 16 Nov 2023
Thank you for taking the time to share your positive experience. We are happy to hear that you enjoyed your stay with us! We hope we have the opportunity to welcome you again when your travels bring you back to the Harrisburg area. Have a wonderful day!

10/10 Excellent

Anita or Archibald

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Scott on 13 Nov 2023
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled to hear that you found everything to not only meet but exceed your expectations while staying with us. We strive to be the best of the best Harrisburg has to offer by providing exceptional service alongside our superior accommodations. We hope to see you and your party if you are in the Harrisburg area again. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Taylor on 6 Nov 2023
Thank you for sharing your positive experience. We hope to welcome you again, should your travels bring you back to the Harrisburg area. Have a wonderful day and safe travels!

10/10 Excellent

Richard

Business traveller
Liked: Property conditions & facilities
Business stay
Great business stay hotel. clean . convenient and great service.
Stayed 1 night in Nov 2023
Response from Taylor on 4 Nov 2023
Thank you for taking the time to share your positive experience. We are happy to hear that you enjoyed your stay with us! We hope that we have the opportunity to welcome you again, should your travels bring you back to the Harrisburg area. Have a wonderful day and safe travels!

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Taylor on 31 Oct 2023
Thank you for sharing your positive experience with us. We are happy to hear you enjoyed your stay! We hope we have the opportunity to welcome you again, should your travels bring you back to the Harrisburg area. Have a wonderful day!

10/10 Excellent

Virginia, Northport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Scott on 17 Oct 2023
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled to hear that you found everything to not only meet but exceed your expectations while staying with us. We strive to be the best of the best Harrisburg has to offer by providing exceptional service alongside our superior accommodations. We hope to see you and your party if you are in the Harrisburg area again. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels!

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and a great rate. Our kids enjoyed the pool and breakfast was good. Very clean hotel.
Stayed 1 night in Sep 2023
Response from Taylor on 4 Oct 2023
Thank you for sharing your positive experience with us. We are so happy to hear how much you and your family enjoyed your stay! We hope to have the opportunity to welcome you again when your travels bring you back to the Harrisburg area. We wish you safe travels on all of your future endeavors. Have a wonderful day!

10/10 Excellent

Barron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Taylor on 4 Oct 2023
Thank you for sharing your positive experience. We are happy to hear you enjoyed your stay with us! We hope we have the opportunity to welcome you again when your travels bring you back to the Harrisburg area. Have a wonderful day!

8/10 Good

Sandy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel staff was friendly and responsive. The hotel lobby was lovely and the complimentary breakfast was decent. The suite that we stayed in was clean and spacious, though the soundproofing wasn’t great as we could hear kids in the room above us running back and forth. We also received stained towels, one of them appearing to be a blood stain.
Stayed 1 night in Sep 2023
Response from Taylor on 4 Oct 2023
Thank you for your review. I am glad to hear that overall, your experience was positive. I apologize for the noise disturbances you experienced, we hope they weren't so bad as to discourage you from staying with us again. I am disappointed to hear about the stained linens you received, and for that I sincerely apologize. I will be sharing this with our Executive Housekeeper to make sure that the proper methods are being utilized in our housekeeping department. Thank you again for sharing your feedback with us. We hope to welcome you again, should your travels bring you back to the Harrisburg area. Have a wonderful day!

2/10 Terrible

Lyne

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Very noisy, not soundproof hotel. We could hear the neighbor upstairs a lot. Ceiling cracking noise also.
Response from Taylor on 4 Oct 2023
Thank you for taking the time to share your experience. Your experience is below our standard. It is our hope that all of our guests have a relaxing and enjoyable stay, and I am sorry to hear that was not the case for you. We would have been more than happy to move your room for you. Should you choose to stay with us again, please do not hesitate to request a room on a higher floor and we will do our best to fulfill the request. Thank you again for providing your feedback. We apologize again for the poor experience, but thank you for bringing these matters to our attention. We wish you safe travels on all of your future endeavors.

8/10 Good

Thomas

Stayed 3 nights in Sep 2023
Response from Scott on 10 Oct 2023
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Scott on 20 Sept 2023
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, awesome staff!
Stayed 7 nights in Jun 2023
Response from Taylor on 18 Sept 2023
Thank you for sharing your positive experience with us. We are so happy to hear that you enjoyed your stay! We will be sharing your review with our team as a way of celebrating the great guest experiences we delivered. We hope to welcome you again, should your travels bring you back to the Harrisburg area. Have a wonderful day!

4/10 Poor

Christopher

Travelled with family, Business traveller
Liked: Amenities
Set up of room was weird. Bed was not comfortable. Bathroom door was broken and soap dispenser in shower was broken. The hotel was very clean and staff was very nice
Stayed 1 night in Sep 2023
Response from Taylor on 11 Sept 2023
Thank you for taking the time share your experience with us. Your experience is below our standard. We are very happy to hear that you found our staff to be pleasant and the hotel clean, however I am sorry to hear of the issues you had in your room. It is our hope that all of our guests have a relaxing and enjoyable stay is a comfortable room, and I am sorry to hear that we did not meet expectations. I will be informing our maintenance team of the broken door and soap dispenser to make sure they are no longer a problem for any of our future guests. We hope these issues do not discourage you from considering to stay with us again in the future. Should you choose to do so, we will do everything within our power to make sure we not only meet but exceed your expectations. Thank you again for providing us with your feedback. We wish you safe travels on all of your future endeavors!

8/10 Good

Nicole

Travelled with family and small children
Liked: Cleanliness
It was noisy. Hotel built on the highway. Couldn’t leave the window open. Nothing great about the stay it was just average.
Stayed 3 nights in Aug 2023
Response from Taylor on 9 Sept 2023
Thank you for taking the time to share your experience with us. We apologize for your stay being disturbed by the highway noise. Unfortunately there is little that can be done, however we do offer ear plugs for any guests who may need them. Should you choose to stay with us again, please do not hesitate to request a room on the nonhighway side of the building, and we will do our best to fulfill that request. Thank you again for sharing your experience with us. We wish you safe travels on all of your future endeavors!

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Quiet
Stayed 2 nights in Sep 2023
Response from Taylor on 5 Sept 2023
Thank you for sharing your positive experience. We are happy you found your stay peaceful and the environment clean. We hope to welcome you again, should your travels bring you back to the Harrisburg area. Have a wonderful day!

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Noisy Hotel
Hotel was very loud and we were unable to get a good nights sleep. Between the highway noise and all of the loud jumping noise from the room above us we got no sleep. When we told the girl at the desk about the issues, she looked up the room above us and said, “ Oh yes I see why.” However, there was no apology and nothing more said about the poor level of service. We are very surprised for a Marriott Hotel the poor level of service we received.
Stayed 1 night in Sep 2023
Response from Taylor on 9 Sept 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. It is our hope that all of our guests have a restful stay, and I am sorry to hear that was not the case for you. We would have been more than happy to move you to a quieter room, that way you could have had a much more peaceful evening. Unfortunately, I am not able to discount your stay due to the fact that it was booked as an advanced deposit through a third party. However, if you have a Marriott BonVoy membership I would be more than happy to gift you 6,000 BonVoy points as an apology for the poor experience. Please feel free to email me directly to confirm the information if you have a Marriott account that I can assign the points too. I apologize again for the poor experience, but thank you for bringing this to our attention. We wish you safe travels on all of your future endeavors!

10/10 Excellent

gerardo

Travelled with family and small children
Liked: Cleanliness
Nice service
Stayed 2 nights in Sep 2023
Response from Taylor on 5 Sept 2023
Thank you for sharing your positive experience. We are happy you enjoyed our services, and we hope we get the opportunity to welcome you again when your travels bring you back to the Harrisburg area. Have a wonderful day!

4/10 Poor

Amy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Scott on 1 Sept 2023
Thank you for leaving us some insight into your recent stay with us. We are happy to hear that you enjoyed much of your stay. We are sorry to see that some parts were less then desired. We do our absolute best to ensure all of our guest get the most out of each and every stay and apologize for missing the mark this time. We hope we have the opportunity to have you stay with us again while in the Harrisburg area to show you we can exceed those expectations. Thank you again for taking a moment and safe travels.

8/10 Good

Darnell

Travelled with family
No change in breakfast was terrible
Stayed 6 nights in Aug 2023
Response from Scott on 29 Aug 2023
Thank you for taking a moment to leave us some feedback from your most recent stay with us. We are sorry you did not find breakfast to be to your liking. I know on our busier days. we serve what is easiest to keep up with so we do not fall behind. The last thing we want to do is to have a buffet with no product since we are making more complex items. I hope this did not deter you from enjoying the rest of the amenities we have to offer. We take all feedback as a way to improve and we hope that you give us an opportunity to show you that we cannot only meet but exceed your expectations. Thank you again for your feedback and safe travels.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel at a great price
The hotel was clean, the bed was comfy and housekeeping was attentive to my needs. One side of the hotel is noisy due to proximity to Route 81. Otherwise, it's very quiet.
Stayed 6 nights in Aug 2023
Response from Taylor on 29 Aug 2023
Thank you for taking the time to share your positive experience. We are pleased to hear that you enjoyed your stay with us. We hope to welcome you again, should your travels bring you back to the Harrisburg area. Have a wonderful day!

8/10 Good

David

Stayed 1 night in Aug 2023
Response from Taylor on 18 Sept 2023
Thank you for sharing your positive experience with us. We hope to welcome you again, should your travels bring you back to the Harrisburg area. Have a wonderful day!

10/10 Excellent

Timothy

Business traveller
Satisfied guest.
Comfortable, clean, quiet and convenient to the interstate. Spacious room and friendly helpful staff.
Stayed 1 night in Aug 2023
Response from Taylor on 22 Aug 2023
Thank you for sharing your positive experience with us. We are happy to hear that you enjoyed your stay! We will be sharing your review with our team as a way of celebrating the great guest experiences we delivered. We hope we get the opportunity to welcome you again soon, should your travels bring you back to the Harrisburg area. Have a wonderful day!

10/10 Excellent

Kristi

Stayed 2 nights in Aug 2023
Response from Taylor on 11 Sept 2023
Thank you for sharing your positive experience. We hope to welcome you again when your travels bring you back to the Harrisburg area. We wish you safe travels on all of your future endeavors. Have a wonderful day!