Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of OYO Hotel Harriman

2.5 out of 5
OYO Hotel Harriman
1845a S Roane St, Harriman, TN

Reviews

7.0

Good

Rating 10 - Excellent. 126 out of 464 reviews" "
Rating 8 - Good. 134 out of 464 reviews" "
Rating 6 - Okay. 90 out of 464 reviews" "
Rating 4 - Poor. 58 out of 464 reviews" "
Rating 2 - Terrible. 56 out of 464 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ethan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

Celeste

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were super nice and super helpful
Stayed 4 nights in Apr 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay and is in a quiet area
Stayed 7 nights in Apr 2024

10/10 Excellent

Adriana

Liked: Staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Ron

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was good stay
Stayed 6 nights in Mar 2024

2/10 Terrible

Joe

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was absolutely gross. There was stains on the bedding. Floors where dirty. Food left in the dresser from whoever stayed before us. WAY over priced for lack of cleanliness!
Stayed 1 night in Mar 2024

8/10 Good

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pretty good place
Stayed 2 nights in Mar 2024

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable
Stayed 1 night in Mar 2024

2/10 Terrible

Steven

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rip off !!!! BEWARE
The hotel did not have hot water ..was not informed on check in.. Refrigerator in room did not work... No working ice machines. Several dead bugs in room.. Booked room for 2 nights in advance. The manager told me I would get a full refund since the hot water could not be repaired during my stay....so i had to find another hotel... 30 minutes after i left the hotel I got a call from OYO hotel incorporated.. Some Asain woman that could only speak broken English (couldn't understand her) Finally understood i was not getting a full refund...I was going to be charged a higher rate for the first night...than i had booked and pre paid for...through hotel.com... What a rip off..scam... This was reported to Hotel.com customer services...have not heard back from them concerning this problem..but keep getting emails from OYO hotels stating i will be charged a higher rate for the 1st night... Will never stay at a OYO hotel again... This was reported To my credit card company as a fraud charge and unauthorized... Consumers beware!!!!!!
Stayed 2 nights in Feb 2024

8/10 Good

Austin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay

10/10 Excellent

Lin

Travelled with family
Liked: Staff & service
So so. Not very like and it is not too bad.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael, Sugar Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very comfortable and clean. The electrical devices like a multi outlet that the tv and other things were plugged into needs replacing. All the plugs were worn out and some would not charge my personal items. I didn't like that there was a extension multi outlet lying next to the bed that was powering the light next to the bed. Seems unsafe.
Stayed 2 nights in Jan 2024

10/10 Excellent

Susan

Stayed 3 nights in Dec 2023

10/10 Excellent

clifford

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super helpful and friendly
Stayed 4 nights in Nov 2023

10/10 Excellent

Courtney Leeann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Nov 2023

2/10 Terrible

Tina

Disliked: Property conditions & facilities
No water pressure at sink and upon arrival given a room that hadn’t been cleaned from previous guest. TV didn’t work and No water pressure at sink in next room given. Would never recommend this hotel!
Stayed 1 night in Nov 2023

10/10 Excellent

clifford

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff was awesome
Stayed 3 nights in Nov 2023
Response from Bren Farne, General Manager on 24 Nov 2023
Thank you for your kind review, Clifford. Please return again soon and often!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great very nice staff & very clean . The only problem was most of the electrical outlets didn't work & the room was freezing cold when we entered.
Stayed 2 nights in Nov 2023
Response from Bren Farne, General Manager on 6 Nov 2023
Thank you for your wonderful review, Tom. We're so glad you anjoyed your stay and invite you back soon.

10/10 Excellent

TRACY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This property was convenient, comfortable and clean! The staff was a pleasure to deal with!
Stayed 1 night in Oct 2023
Response from Bren Farne, General Manager on 19 Oct 2023
Thank you, Tracy. We are so glad you enjoyed your stay. Please return soon!

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
unstatidfied
The night clerk, when we came in, couldn’t find my reservation rooms were not very clean and had a weird smell small black mold in the bathroom. It was not the worst day, but not the nicest either.
Stayed 1 night in Oct 2023
Response from Baymont Manager on 24 Nov 2023
We apologize for the issues and have addressed them.

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place is in need of repair. AC intermittent, tub didn't drain, lights didn't work. Bed linens and bath were reasonably clean. The rest of the room was pretty bad. Its in need of a major remodel. Price was a bit high for the other hotels near by. Definitely chose the wrong place.
Stayed 1 night in Sep 2023

4/10 Poor

Judd

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bed was wore out. Not enough towels. Not enough pillows. A bee was in bathroom which tells me a hive was in the vents somewhere.
Stayed 1 night in Sep 2023
Response from Bren Farne, General Manager on 14 Sept 2023
I apologize for the problems. I am addressing the room issues. I checked the bathroom, there is no hive, however the bee may have come into the room when the door was opened. I

6/10 Okay

Ben

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Bren Farne, General Manager on 14 Sept 2023
My apologies that you did not enjoy your staff fully.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is clean. Staff was very friendly. There is a Cracker Barrel within walking distance and a gas station adjacent to the property. So convenience is there.
Stayed 1 night in Aug 2023
Response from Bren Farne, General Manager on 26 Aug 2023
We are so glad you had a nice time and welcome you back any time!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean; bed was comfortable. We liked having a refrigerator. Would stay here again
Stayed 1 night in Aug 2023
Response from Bren Farne, General Manager on 6 Aug 2023
Thank you, Deborah. We are so glad you enjoyed your stay. Please return soon!

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Bren Farne, General Manager on 13 Aug 2023
Michael, I am sorry your stay did not meet your expectations. Please advise how we need to improve.

8/10 Good

Cathy

Travelled with family
Liked: Staff & service, amenities
Ok for one night but needs updating
Stayed 1 night in Jul 2023
Response from Bren Farne, General Manager on 6 Aug 2023
Thank you for your review. We are planning for renovations this winter.

8/10 Good

Tersa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The door key wouldnt work and we were so tired. Instead of making us wait for someone to fix the door, they upgraded us from 2 queen beds to a single king. The room was beautiful, clean, and fresh feeling/smelling. The only flaw was the security latch was missing. The breakfast was great. The staff went out of their way to make sure the coffee was fresh, and every few minutes they checked to make sure everything was stocked full. The check in went quickly and was exactly what we expected. My family lives nearby, so i will be back often!
Stayed 2 nights in Jul 2023
Response from Bren Farne, General Manager on 6 Aug 2023
Thank you, Tersa for your review. I had the latch repaired. So sorry it was broken and I was unaware.

6/10 Okay

Nichole

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Bren Farne, General Manager on 11 Jul 2023
Thank you, Nichole, for your review. Please feel free to contact me at the hotel at 865-882-5340 with your concerns so that I may address them.

10/10 Excellent

Dimity

Stayed 1 night in Jul 2023
Response from Bren Farne, General Manager on 13 Aug 2023
Thank you Dimity.

4/10 Poor

Audrey

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were friendly and professional! The property was rundown and the owners need to investment money into it
Stayed 4 nights in Jun 2023
Response from Bren Farne, General Manager on 6 Aug 2023
Thank you for your compliments on the staff. The property is older and we are planning renovations this winter.

2/10 Terrible

Marcia

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I will be submitting my concerns to Wyndham international regarding my findings. Upon check in our room had a strong odor which I found difficult to deal with. I called the front desk to inform them of this and a man named Steve helped to find us another room. While waiting for a new room assignment I happened to pull the curtains closed and noticed dog poop behind the curtain. I also noticed water in the ice container in the new room we were assigned which I assume was from a previous patron. I also found a restaurant receipt on floor in this room, dated 05/14/2023. Is this the last time someone was here and is this when it was last cleaned.? I did not feel comfortable sleeping on the bed and slept on towels. This is disgraceful that this hotel can be this unmanaged and fall under the Wyndham name. Do not come here! Steve who helped find another room was very sweet and we appreciated his help.
Stayed 1 night in Jun 2023

6/10 Okay

Rebecca

Disliked: Cleanliness, property conditions & facilities
We have stayed here before so we were really surprised that the bathroom was so dirty. Also no Kleenex and very little toilet paper with no back up rolls. The glasses at the sink weren’t wrapped so we had to use the coffee cups. The bedroom was clean and comfortable but we weren’t comfortable with taking a bath or shower.
Stayed 1 night in Jun 2023

8/10 Good

Susan

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Good value
I have stayed at this hotel @ 2x yearly since 2010 for horse shows. The beds & linens are comfortable. Most showers have good water pressure. They allow pets under 60 lbs. Upgrades have been done over the years. Typically it is very clean. The room I had this time had not been fully cleaned. Apparently recent hosuekeeping staff are not up to par, but I think those staff members have been dismissed. Management tries to resolve any problems for you. Overall, I will stay again. Good value.
Stayed 4 nights in Jun 2023
Response from Bren Farne, General Manager on 19 Jun 2023
Thank you, Susan. I appreciate your honest assessment and always enjoy your stays at the hotel. I promise the next stay will meet your expectations. Kind regards,

8/10 Good

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay.
The lady at the desk was very friendly and helpful. Overall the room was very pleasant. The bed was very comfortable. The air conditioner was a little loud but worked very well. Our only complaints were that the material on the chair and ottoman were itchy also there were what appeared to be cigarette burns on the tub and stains in the toilet that made it look like it needed cleaned.
Stayed 2 nights in May 2023
Response from Bren Farne, General Manager on 30 May 2023
Thank you so much Rebecca for your review. I am glad that our front desk customer service was excellent. The hotel is older and even when it is clearly marked a non-smoking room, sometimes people smoke in the rooms and leave marks on the tubs. I have addressed with staff the need to have everything sparkling.

4/10 Poor

Timothy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good.
Room was dusty. Bathroom had mold and calcium build up. A/C unit made a loud noice when it was on. The person at the front desk got a little annoyed with me when i told her about the A/C unit the next day. Will not staybthere again.
Stayed 2 nights in May 2023
Response from Bren Farne, General Manager on 29 May 2023
We are so sorry you experienced this. Please know we are addressing the situation.

2/10 Terrible

Wesley

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The first room they checked us into had beds that were slept in. We asked for a different room and they gave us a room with clean sheets stacked on the bed. So we made the beds ourselves, in the dark because the lights didn’t work, and then realized we had no pillows. The outlets didn’t work, there were no shower curtain, and there was dead bugs on the bathroom floor.
Stayed 1 night in May 2023
Response from Bren Farne, General Manager on 29 May 2023
We apologize for the experience. We will do better in the future.

2/10 Terrible

Joanne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The door to the room was not shut when we got there barely got it to lock w/deadbolt then wouldn’t lock just push open when we left and the tv didn’t work Reported the problem to be told if you would have told us last night we could have changed you but when we checked in they told the person in front of us that they only had smoking rooms available Went down for breakfast at 8:00 leaving Hubby in the room because couldn’t lock the door. Breakfast area was a mess with garbage overflowing on to counter and nothing warm to eat no waffle batter and Juice Machine not working. Had to climb stairs to get to room and trash laying around.
Stayed 1 night in May 2023
Response from Baymont Manager on 29 May 2023
We apologize for the problems and promise to do well on your next visit.

4/10 Poor

Edward

Travelled with family, Travelled with family and small children
night staff clerk ignored msg left and gave us a room without a working toilet. day staff corrected it the next morning.
Stayed 4 nights in May 2023
Response from Bren Farne, General Manager on 29 May 2023
So sorry for the bad experience. I am glad the day shift got this addressed for you.

10/10 Excellent

Paul

Stayed 2 nights in Apr 2023
Response from Bren Farne, General Manager on 17 Apr 2023
Thank you so much, Paul. We certainly enjoyed hosting you and invite you to return soon and often.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Bren Farne, General Manager on 4 Apr 2023
Thank you so much for your review. So glad you enjoyed your stay. We look forwarding to hosting you again soon!

4/10 Poor

Ronnie

Stayed 1 night in Apr 2023
Response from Bren Farne, General Manager on 17 Apr 2023
I am so sorry the room was not to your satisfaction. Please do always let staff know of any concerns so that we can address them immediately.

6/10 Okay

Jean

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was tolerable since nothing else was available. The bed cover was stained. The inside of the toilet looked like it had a ring of cigarette ashes in it. The swing lock on the door was broken.
Stayed 1 night in Mar 2023
Response from Bren Farne, General Manager on 2 Apr 2023
I am so sorry for the room problems. Yes, we were 100% occupied but your bedding should not have been stained and the toilet should have been cleaned. Could you please let me know which room you were in as I do not see a Jean checked in and the room was probably rented under a different name.

4/10 Poor

Gary

Disliked: Staff & service
Stayed 1 night in Mar 2023
Response from Bren Farne, General Manager on 17 Apr 2023
I am so sorry that the stay was not to your satisfaction. Please always let management know of your concerns so that they may be addressed.

8/10 Good

Verified traveller

Travelled with family
Disliked: Room comfort
Our room had no heat. We asked for it to be fixed, but no one ever entered our room during our stay.
Stayed 2 nights in Mar 2023
Response from Bren Farne, General Manager on 17 Apr 2023
I have no idea how to respond to this since there is no name associated.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Bren Farne, General Manager on 11 Mar 2023
Thank you so much, Richard. for the great review. We enjoyed hosting you and invite you to return soon!

6/10 Okay

Philip, Little Rock

Liked: Staff & service

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Frozen Head
We stayed in Harriman so we could go hiking in Frozen Head State Park It was a short drive for us from Baymont in Harriman.
Stayed 1 night in Jan 2023
Response from Baymont Manager on 14 Jan 2023
Thank you so much, Wendy! It was a pleasure to have you as our guest and hope to see you again soon!

6/10 Okay

Gabriel

Stayed 1 night in Dec 2022