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Reviews of Phuong Trang Hotel Hanoi

2.5 out of 5
Phuong Trang Hotel Hanoi
14, Nguyen Van Cu Street, Long Bien, Hanoi

Reviews

8.4

Very good

Rating 10 - Excellent. 30 out of 49 reviews" "
Rating 8 - Good. 8 out of 49 reviews" "
Rating 6 - Okay. 4 out of 49 reviews" "
Rating 4 - Poor. 3 out of 49 reviews" "
Rating 2 - Terrible. 4 out of 49 reviews" "

8.2/10

Cleanliness

9.2/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

ML

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. The worst place that I have ever stayed in.

2/10 Terrible

HETTI ARACHCHI MUDIYANSELAGE

Stayed 3 nights in Apr 2024

2/10 Terrible

Lee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff spent the entire time screaming and shouting. Which echoed through the entire hotel. They also spoke for long periods on the mobile phones using speaker phone, again the noise carried throughout the hotel. My advice: stay somewhere else.
Stayed 3 nights in Jan 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay experience, 5/5!
Stayed 1 night in Dec 2023

10/10 Excellent

Theo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Motel
No refrigerator. Shower not always HOT. You get what you pay for :)
Stayed 9 nights in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and very helpful even though they had no English ability but luckily they were very good at using Google translate. The hotel is an excellent value.
Stayed 9 nights in Nov 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers are extremely nice! only 8-10 min drive to everything.

10/10 Excellent

Fouad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conditions
It is a good hotel
Stayed 28 nights in Mar 2023

10/10 Excellent

Maricris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Tan, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is quiet and away from city centre. Do note that the bridge has no pedestrian path for walking. Staff speak english and are very helpful. Air conditioning needs some servicing though, met lots of issues during our two nights stay. Sound proofing is bad but no issues because we wore ear plugs to sleep. Room is very clean.
Stayed 1 night in May 2019

4/10 Poor

Timothy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Amazing Staff, BUT Moldy Rooms
I stayed here a few weeks ago and didn't have a positive experience, which was a bummer since the other reviews look good. Firstly, I want to say the staff are wonderful and kind! I would rate them 5 stars! My issue was with the room cleanliness. I booked the Standard Double Room, which was the mistake. It's an interior facing room with no proper ventilation, just a small window that opens up to an air shaft. When I checked in, the room felt damp and smelled moldy. The sheets had stains on them, and the pillows and duvet were still a bit wet. One pillow in particular was wet and smelled very moldy. The staff were quick to change the bedding, and I stayed for one night as the bed was quite comfortable. Unfortunately, I have an allergy to mold, and I was starting to feel sick. I noticed there was mold growing on the ceiling (pictured). I hoped the air con would help dry the room out, but they turn it off when you head out, so the room stayed damp during the day. Unrelated, my shower had a leak, and the bathroom floor was always wet. I raised my issues, and the staff offered to move my room. However, the alternatives still smelled a bit musty. They showed me a nicer room, which was OK, but they would require me to pay extra. I just decided to leave early without refund to go somewhere cleaner. Perhaps with a deep clean and proper ventilation, the hotel could be nice. If you stay here, I'd advise booking the balcony rooms
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
The staff tried to overcharged me to pay fir a dirty towers that I never get charged from other hotels.I am happy to pay.After that she said she mixed up and asked me to pay double price with the rubbish towers.I feel unsafe at the hotel and next day,I left the hotel even I booked 4 nights.I stayed two nights and feel terrible about the receptionist girl.I strongly suggest visitors should not come there,non professional way and tourists get trapped.Breakfast no fruits nothing just egg and cool bread no tissue..very awful.
Stayed 4 nights in Apr 2019
Response from Phuong Trang hotel on 1 May 2019
Regarding the issue of bathroom towels Our customer ,after dying her hair,(hair dye) Used our bathrooms towels to dry her freshly dyed hair. Naturally enough,the customers wet hair dye ran into our bathroom towels. We tried via a professional laundry service to have the heavy and deep dye stains removed ,at our own cost ,but this was not possible. Therefore we had to ask our customer to reimburse us the cost to replace our bathroom towels We would now like to put this unfortunate incident behind us. Sincerely, Phuong Trang hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff who are hospitable and can speak in English.
Stayed 2 nights in Mar 2019

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
We had a great stay in Phuong Trang Hotel! We stayed for one week and the staff were amazing (thank you Nu)!! Everyone was so nice and helpful with anything we needed during our stay. It is a close ride to the center of the town and there is a supermarket walking distance away. The only thing we had a small issue with is that the bed was a bit too hard, but that wouldn’t be an issue for shorter stays! Highly recommend this hotel, really worth it for the price!
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was very helpful and friendly. They advised us the cheapest way to get ti there from the airport and assisted us in our trip
Stayed 1 night in Jan 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean little Hotel
Very friendly staff, clean rooms, very comfortable bed, free motorbike parking,
Stayed 1 night in Jan 2019

10/10 Excellent

Juvy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Jeff, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was very helpful and extremely friendly. The rooms are big. Bathroom was good size as well. Just outside the center of the city. Short and cheap taxi or grab will get you to the old quarters in minutes. I would recommend this hotel to anyone traveling to Ha Noi.
Stayed 2 nights in Sep 2018

10/10 Excellent

Don, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff Clean rooms Small but with all comforts for the price
Stayed 2 nights in Aug 2018

10/10 Excellent

David, Montreal, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
A very good and economical hotel on the other side of the river. The hotel staff were very kind and helpful. My room was clean and the TV, air con, and shower worked well. I enjoyed staying here.
Stayed 7 nights in Aug 2018

10/10 Excellent

Don, Saigon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect place for short and long stay
The house keeping was so good, they even returned me the pen I forgot in the room, rooms perfectly kept clean everyday, the receptionist was so helpful in finding cheap cabs for travel, thy even heated food late in the night Cleanliness at it's best and wonderfully awesome staff
Stayed 5 nights in Apr 2018

6/10 Okay

Ryoko

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff is very nice and make sure your stay is comfortable. Unless you are a limited budget traveler, may not be a good place to stay… need a ride to go to downtown/tourist sights.
Stayed 3 nights in May 2024

6/10 Okay

Geneviève

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Anton

Liked: Staff & service, amenities, property conditions & facilities
Sehr nette und hilfsbereite Gastgeber. Leider war das Zimmer nicht wirklich schallisoliert und hat etwas gemüffelt. Trotzdem für den Preis absolut in Ordnung :)
Stayed 2 nights in Feb 2024

6/10 Okay

Miika

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

YUSUKE

Liked: Cleanliness, staff & service
Air conditioner didn't turn on！ There were times when there was no hot water in the shower. I was led to a room in the basement. After staying one night, the room was kept clean. The night staff was very kind, even recommending massages.
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra värde för pengarna
En överlag bra upplevelse! Hotellet var väl placerat med en inbjudande reception, de som jobbade där var otroligt trevliga! Rummet var av värdet för pengarna, hyftsat fräscht med lite mindre tveksamheter kring lukt. Det var även väldigt lyhört så man hörde allt som hände precis överallt i och runt byggnaden.
Stayed 7 nights in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Dec 2023

10/10 Excellent

Kensuke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても、いいホテルです。
とても、いいホテルです。滞在はゆっくり過ごせて満足でした。3泊しました。シャワーのお湯もしっかり出て、掃除もしてもらっております。なんかいい部屋にグレードアップもしてくれたりしました。本当に満足です。Winmartをわざわざ案内していただき、卵やラーメンなど格安で手に入りました。電子レンジや従業員の方のところの調理器具も使わせていただき、日本から持ってきた米を調理できました。水は無料で手に入りました。値段も格安でホテルズコムで予約しました。またハノイに来たらここに泊まります！！！ ノイバン国際空港から、無料のシャトルバスで国内線までいって、そこからバス乗り場にいき、17番バスにのると9000ドンで来れます。１時間くらいかかります。格安です。
Stayed 3 nights in Dec 2023

8/10 Good

Ahmed

Liked: Cleanliness, staff & service
Very friendly staff members -our room had no view
Stayed 4 nights in Apr 2023

10/10 Excellent

AOI

Travelled with family
Liked: Staff & service
シャワーの水圧は弱いですが、それ以外はこの安さなら良コスパです。 お店のたくさんある旧市街から少し離れてますが、バイクで移動できます。 スタッフの方がとても親切にしてくれました。

4/10 Poor

jonas

Stayed 6 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Nơi ở sạch sẽ, nhan viên nhiệt tình, tóm lại khách sạn này la noi ở được
Stayed 1 night in Jan 2020

10/10 Excellent

Phong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
저렴한 가격의 괜찮은 호텔
저렴한 가격의 괜찮은 호텔
Stayed 7 nights in Aug 2019

10/10 Excellent

sera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요
좋았어요!! 직원들 영어도 잘하고 친절하고 또 가면 잘 생각 있어요
Stayed 1 night in Feb 2019

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ราคาถูกคุ้มค่ากับเงินที่จ่ายไป พนักงานต้อนรับดีมาก ห้องพักอยู่ชั้นใต้ดิน สมกับราคาค่ะ
Stayed 2 nights in Feb 2019

10/10 Excellent

sera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요 강추
전반적으로 만족했어요, 다른 호스텔에 비해서 직원들이 영어도 잘하고 친절하게 잘 해줬어요! 깔끔하고 가성비 굿 조식도 맛있었어요
Stayed 1 night in Feb 2019

8/10 Good

Jussi

Liked: Staff & service
Loistava aamupala ja sänky
Hieman hankala sisäänkirjautuminen koska varaus ei löytynyt aluksi. Aivan mahtava aamupala jonka sai valita listalta juomavaihtoehtoineen ja syödä koska tahansa. Myös aamupalan sisältyminen varaukseen aiheutti hämmennystä. Kaiken kaikkiaan ok huone. Hyvä sänky! Vähän huonosti siivottu, mutta henkilökunnan palvelualttius kuittasi kaiken. Bussipysäkki lentokentälle n. 500 metrin päässä hotellilta.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
どのスタッフさんも最高のホスピタリティで接してくれました。とても親切にしてくださいました。旧市街地まで出るのにタクシーを呼ばないといけないことが面倒でしたがタクシーを呼ぶのもホテルのスタッフさんが手伝ってくれたので助かりました。オススメのカフェなども親切にアドレスまで書いて教えてくれました。また、冷蔵庫が部屋になかったのでロビーの冷蔵庫を使わせてもらいました。ハノイに来る際には是非また利用したいです。
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service
房间里味道有点大，离河内内排机场挺远的，
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra opphold for prisen
Hyggelige og hjelpsomme ansatte. God frokost fra a la carte
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
接客最高でした！！！ シーツとタオルは少し生乾きの匂いがしましたがそれ以外はめっちゃよかったですよ！ありがとうございました！
Stayed 2 nights in Oct 2018