2 restaurants, breakfast, lunch, dinner served; international cuisine
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Reviews of La Casa Hanoi Hotel

4 out of 5
La Casa Hanoi Hotel
17 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 55 out of 105 reviews" "
Rating 8 - Good. 39 out of 105 reviews" "
Rating 6 - Okay. 10 out of 105 reviews" "
Rating 4 - Poor. 1 out of 105 reviews" "
Rating 2 - Terrible. 0 out of 105 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Pamela

Travelled with group
Liked: Staff & service
4 star restaurant in Vietnam is very different than the ratings in US/Mexico. Overall, not a bad stay. WiFi is iffy if you need to do work.
Stayed 1 night in Feb 2024

6/10 Okay

Elizabeth

Travelled with family
Liked: Amenities
I liked the area.it was very walkable and the pool although it was a little cold to swim. The lobby is comfortable and has some nice paintings The rooms could have done with a bit of updating and were quite small and the carpet needs shampooing The staff are very nice in reception The breakfast was very average for the type of hotel it was and I thought should have included western as well as Vietnamese coffee also although we went at 8. 30 - 9 .The staff were cleaning up and packing up which makes you feel uncomfortable
Stayed 1 night in Jan 2024

4/10 Poor

Michael Andrew

Liked: Cleanliness
Disliked: Property conditions & facilities
Left feeling very disappointed with this hotel. I booked and paid for a double bed, checked in and found i'd been allocated a single bed only. Spoke to reception, they said they gave me a single bed as i was travelling on my own. Explained that i had paid for a double because that was what i wanted. Response was hotel was fully booked for the night. Was only a two night stay so moved on after the second night. I drank a can of orange from the room which at check out they wanted to charge me 100000 vnd, i reminded them that they had made an error with my room, reluctantly i felt the front desk manager gave me that drink complimentary because of the error. Just a point to note, the rooms dont look like what the images show when booking, the word 'catfish' comes to mind.
Stayed 2 nights in Dec 2023

8/10 Good

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money and in a good location. The staff are very friendly and the breakfast options are good.
Stayed 2 nights in Dec 2023

10/10 Excellent

Hamish

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property would recommend a stay here
Stayed 1 night in Sep 2023

8/10 Good

Tam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff. Poor wifi connection, rooms with only 1 vent difficult to cool down with room turning off when you remove keycard.
Stayed 1 night in Aug 2023

10/10 Excellent

Jui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night Business Stay
Service is good.
Stayed 3 nights in Nov 2022

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable with a friendly, helpful, and supportive staff
Stayed 3 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Almost properties were well prepared for guest but room facilities are little need maintenance. Staffs are all nice friendly, receptionists, breakfast staff, bellman even housekeeping has good hospitality for guests.
Stayed 6 nights in Mar 2021
Response from Ha Linh - Reservation Team on 5 Apr 2021
Dear Our Valued Guest, Thank you for choosing La Casa Hanoi and taking time to write us review. We are delighted to learn about your satisfying time at our hotel. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with our colleagues. Once again, thank you for staying with us and you are always welcomed for your revisit. Best regards,

8/10 Good

Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Kwong

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from Ha Linh on 5 May 2020
Dear Mr. Kwong, Thank you so much for taking the time to share your review. We hope that you enjoyed your stay and and we would be honored to have you return to our hotel in the future.

6/10 Okay

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK nothing special.
The pool is very small, the place is clean and the breakfast OK. There were better hotels nearby for a similar price.
Stayed 1 night in Jan 2020

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, but don’t get a massage in house.
one of the better hotels we stayed at in Hanoi. Comfortable, nice room, excellent buffet breakfast in the morning. Staff spoke quite good English and were helpful. The one negative was that my fiancé and I had a massage in their ‘spa’, which was actually just one of the hotel rooms. The massage itself was ok, but we booked and were charged etc for aromatherapy and it was just a Swedish with some scented massage oil. On top of that they then added a service charge at the desk. Massage was therefore a let down and a bit of a rip off. So stay clear of that.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

AMOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Cosy and clean hotel with warm staffs always at hand to offer assistance. Rooftop dining offers nice city view
Stayed 1 night in Sep 2019
Response from Robin Phuong Nguyen on 24 Sept 2019
Dear Amos, Warmest greetings from La Casa Hanoi Hotel and thank you so much for leaving such a stellar review, we're very happy that you had an amazing experience staying with us. As we always strive to deliver the best quality of service to our guests, your positive comment means a lot to our hard-working team members and I'll be sure to let them know. We too would love to have you stay with us again so should you come back to Hanoi on another amazing trip, please don't hesitate to contact us for arrangement, we'd be more than happy to accommodate. Once again, I'd like to say an heartfelt thank you on the behalf of my team and we wish you the best luck and prosperity. Our kindest regards,

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of the hotel is good, around 15-20 mins walk away from the old quarters. Staff are very helpful and good command of English which is a plus point.
Stayed 2 nights in Aug 2019
Response from Robin Phuong Nguyen on 30 Aug 2019
Hi Javier, thank you so much for leaving us a comment, we're delighted that you find your stay with us satisfactory. We always encourage our staff to work hard on improving their language skill so that they can communicate effectively so we're proud that their hard work is not going unnoticed. I'll be sure to pass on your positive feedback and we look forward to seeing you again.

8/10 Good

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying outside the old quarter can be fun
La Casa is good value for money, ok it's not in the old quarter but you are not paying old quarter prices and the walk there is not difficult and any walk in Hanoi is always interesting and worthwhile. The staff at the hotel were great and always ready to assist. Their English is good. Breakfast is ok. Room is large.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ambient good facilities at the hotel. We had a pleasant stay.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2018

8/10 Good

peter, toongabbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for price
Not to far from main part of town clean facilities staff were polite and professional Breakfast was excellent with wide choice of dishes. I’d recommend this hotel to anyone that is going to Hanoi watch out for lizards in toilet
Stayed 4 nights in Jul 2018

10/10 Excellent

Jenny, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, quiet location.
Every thing was good. In a downpour, the hotel lent us big umbrellas.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Alisha, Stdney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
This an extravagant and beautiful hotel but unfortunately the location is not close to central shopping locations. The room was also lovely and staff were kind enough to provide me with extra room samples such as conditioner and bath gel. The staff were the best thing about staying here, so kind and friendly!! My stay was pleasant and the hotel was great but I felt like I missed out on a lot of the tourist experience because of the location.
Stayed 2 nights in May 2018

8/10 Good

Robert, Rosebud, Vic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel
Located a little way from the centre of the city (2 kms). Very friendly staff. Photo of the pool is deceptive, the pool is quite small.
Stayed 2 nights in Mar 2018

8/10 Good

Andy , UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite Hotel & Location
Nice hotel in a quieter location about 15 minute walk to the City Centre. Rooftop pool looks really inviting in the photos but it’s actually a lot smaller when you see it. Food was good, buffet breakfast was convenient and the staff very helpful and attentive.
Stayed 4 nights in Feb 2018

10/10 Excellent

Rick Runrong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
The staff at La Casa made us feel very welcome and had our room ready for an early check in which was fantastic. The room was modern and comfortable with a great bed, very nice bathroom and a good selection of television channels. Room service was provided from the restaurant upstairs and was fine, although the portions were quite small for the price. Our experience here was a positive one and we would definitely recommend La Casa as a great place to stay in Hanoi.
Stayed 3 nights in Dec 2017

8/10 Good

Jeff

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Staff are attentive and friendly, good sized rooms with modern facilities. Rooms could be cleaner
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Location is not ideal
Great hotel located slightly away from everything
Stayed 1 night in Dec 2017

8/10 Good

harryf, Sydney, Australia

Liked: Cleanliness, staff & service, room comfort
Pretty good
This hotel was fine all round. Easy for a quick stay, but a bit of a weird layout re the restaurant and gym. Breakfast was nice though, and the room was good. If this is the area for you it's not a bad choice, but there are plenty of hotels above the lake that are very well placed and probably better value. We came back a few days later and stayed at Silk Queen, which was much better placed and beautiful.
Stayed 1 night in Sep 2017

10/10 Excellent

mike, perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly
Very comfy and good staff worth staying. Wifi is average on front rooms.
Stayed 2 nights in Aug 2017

10/10 Excellent

colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four star quality at very affordable price
Wonderful hotel with excellent service! Staff are very professional and attentive to details. Every request for service in my room or the restaurants was fulfilled promptly and we were treated like kings!!
Stayed 7 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff.
Very friendly and helpful staff. Had a roof top pool which allowed you to chill out or have a swim after a long day walking around. Down side was shower was over a deep bath which made it a little difficult to get in and out of.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfy
Fantastic service from staff. If you are looking for somewhere quiet it is perfect. Meals here were very expensive in comparison to other 4 star hotels. Overall very impressed

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel
Room very clean, staff very nice and friendly. Very enjoyable stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little treasure
I got a suite for $89 and per night and it was great. Nice bed, great bathroom, room was big and nice. The only con is that it's not in the old part of town with the tourist things but it not a far walk. Other than that the breakfast buffet was just average. I would stay there again

10/10 Excellent

Alexis, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short walk to the French Quarters
Short walk to the French Quarters which personally I feel is a much better place to be in than Old Quarters in terms of cleanliness, food, overall beauty and sight seeing. Old Quarter may be a better location for you if you prefer the hustle and bustle though. Still, it's still within walking distance but not that near, maybe about 20 mins. Hotel was great, comfortable, classy, loved the breakfast, not a HUGE extensive array served but more than good enough. Most importantly, it was delicious. The staff are all so friendly and helpful. The room however is awkward with glass for the bathroom walls. Though the curtains can be pulled down, there's still slight cracks where the person in the bathroom can be seen. Awkward as it was a trip for co-workers. The beds are a little hard but not a problem, I just prefer softer ones. Pool is smaller than expected but still very welcoming in the Hanoi heat. Would come back for sure.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, relaxing hotel
Great friendly helpful staff and clean hotel. Lovely pool and restaurant and the area is much quieter than the Old Quarter yet only a 5 min taxi ride away. Very few restaurants to choose from in this area however.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Gaurav, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay
Hospitality of the hotel is good although there is nothing to see near by.

10/10 Excellent

uday, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really friendly and welcoming business hotel
I was very impressed with this hotel. Most business hotels tend to have staff who are indifferent to their guests. This was a real exception - everyone was friendly and helpful. A smile every time I entered the lobby, the elevator called down on my behalf, bookings and taxis no problem. Made me feel really homely and welcome after a hard slog all day

8/10 Good

Elisabeth, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and relaxed.
We enjoyed our stay. The staff were all lovely and very helpful. The only downside was that I was a little further away for the old town than we would have preferred but in the end it was quite nice to escape the hustle and bustle a little and actually we enjoyed our journeys into the old quarter watching Hanoi in all its craziness!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall quite a pleasant stay in this hotel.

8/10 Good

Ngoc Hanh, San Jose, ca

Liked: Staff & service, property conditions & facilities, room comfort
Hanoi
They had nice pool but I wasn't able to swim. The bathroom is decent. Only thing I would suggest if they don't have carpets. The room had old cigarette odor. Breakfast was decent. Staff was friendly but was not attentive at breakfast. I had to repeatedly ask for coffee / tea.