Dear Jeris, Thank you very much for sharing your lovely review. We are so glad that the staff had been able to assist you and help you to have a thoroughly enjoyable experience while visiting Hanoi. We sincerely hope to have the chance to welcome you back with other great experiences very soon. Warm regards, Hanoi Emerald Waters Hotel & Spa team.

Dear Mr. Surinder Singh Billing,It was wonderful to read your review and rest assured that I will share your feedback with the team who took great pride in ensuring each guest has a memorable stay. I am very pleased to know that you found the hotel to your satisfaction. There is no better compliment given than: “Experience was excellent”. Such comments like yours make us feel so rewarded for the endeavors that we put into our job. We very much look forward to welcoming you back and to continue to exceed your expectations.Thank you and we wish you all the best Sincerely yours,Zoey Tong (Ms.)Front Office Manager

Dear Mr. Yow Teck ChooThank you for your very nice review of our Hanoi Emerald Waters Hotel & Spa We are pleased to hear that you enjoyed your stay with us. We appreciate the kind points. Providing a special hospitality experience and personal attention to each of our guests is a part of the heart and soul of our hotel and we feel so touched as our effort was recognized. Once again, thank you for all the compliments. I rather hope this won’t be your last visit and I look forward to welcoming you back to your new Hanoi home in the near future.Kind regards,Zoey Tong (Ms.)Front Office Manager

Dear Lorraine,Thank you for your very nice points of our Hanoi Emerald Waters Hotel & Spa. We are pleased to hear that you enjoyed your stay with us. Providing a special hospitality experience and personal attention to each of our guests is a part of the heart and soul of our hotel and we feel so touched as our effort was recognized. Once again, thank you for all the compliments. I rather hope this won’t be your last visit and I look forward to welcoming you back to your new Hanoi home in the near future.Sincerely yours,Zoey Tong (Ms.)Front Office Manager

Thank you so much for your recent stay with us and also thank you for your valuable moments of writing such great comments for us on this famous website.With your kind thoughts as above for us, we promise to always keep working hard to make sure all of your guests and your 2nd visit will also most memorable ones.Looking forward to seeing you soon!Best regardsZoey (Ms.)Customer Service Department

Dear Mr. Ryan Soon,Thank you so much for taking the time to share your positive and wonderful review of your recent stay with us at Hanoi Emerald Waters Hotel & Spa. We are thrilled to hear that you had a wonderful experience and that our customer service, breakfast, and room facilities exceeded your expectations.Your feedback is truly valuable to us as it helps us to continuously improve and provide the best possible experience for our guests. We sincerely appreciate your kind words and recommendation.Once again, thank you for choosing our property for your stay, and we hope to have the pleasure of welcoming you back in the near future. Should you have any further inquiries or require assistance with future bookings, please do not hesitate to reach out to us.Warm regards,Zoey Tong (Ms)Customer service Manager

Dear Tan Boon Cheng, Thank you very much for taking the time to write such wonderful feedback for sharing your positive comments with other travelers. I am overjoyed that you found our accommodations to be ideal for your needs, including the breakfast,room size and staff. Above all, I appreciate you taking the time to mention our hardworking team. Your kind words were shared with all of my team, and they were all overjoyed to learn that they had contributed to your memorable stay! Thank you so much for your wonderful review of Hanoi Emerald Waters Hotel & spa.