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Reviews of Acoustic Hotel & Spa

4 out of 5
Acoustic Hotel & Spa
39 Tho Nhuom Hoan Kiem, Hanoi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 34 out of 53 reviews" "
Rating 8 - Good. 16 out of 53 reviews" "
Rating 6 - Okay. 1 out of 53 reviews" "
Rating 4 - Poor. 0 out of 53 reviews" "
Rating 2 - Terrible. 2 out of 53 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent from the staff to the food to the location. The one minor gripe I had was the shower head did not have a lot of pressure.
Stayed 3 nights in Mar 2024

10/10 Excellent

Parimal A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Initially the room AC was not working and end up wasting 30 minutes
Stayed 1 night in Jan 2024

10/10 Excellent

Owais, Ingleburn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good value for money. Recommended.
Stayed 3 nights in Jan 2024

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2023

10/10 Excellent

Thanh

Liked: Cleanliness, staff & service
The staff was very friendly, professional and helpful.
Stayed 1 night in Aug 2023

10/10 Excellent

Lalit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish, clean property with super friendly staff. The breakfast restaurant is lovely with a reasonable selection of both Asian and Western food. Hotel is located on a busy street but wonderfully serene inside. In-room facilities are what you’d expect of any quality establishment and there was nothing wanting. The ladies in the spa are wonderful, friendly and with strong hands. I didn’t try the gym but it had two runners, weights, etc. We walked to most of the sites we wanted to see but just as easy to Grab it anywhere. They’re pretty cheap and plentiful. If we are ever in Hanoi again, we wouldn’t hesitate to stay. Definitely worth a visit.
Stayed 6 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel but average stay unfortunately
This was a nice hotel. Hotel seemed very empty due to Coronavirus probably. Staff where very friendly and accommodating. Internet was terrible. We had a room overlooking street and it was very noisy and hard to relax. Overall room was nice. Wouldn’t stay here again though due to how busy of a street it was on and the noise plus internet.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, close to everything
Very clean and comfortable hotel, with far the best bed we slept in while traveling in Vietnam! Breakfast buffet was very tasty and wide-ranging. Also a wonderful foot massage in the spa downstairs. Walkable to the old quarter, the French quarter, and the Government district. Highly recommend. Note: when we traveled in Feb 2020, the building next door was under construction between 8:30am and 5:30pm daily. This wasn't an issue for us as we were out and about during the day. If this is your first stop in Vietnam and you man need an afternoon nap to deal with jet lag, check with the hotel on the status of construction.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very accommodating staff. Helpful and friendly. Would return.
Stayed 1 night in Feb 2020

8/10 Good

Gina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay, value for money!
Hotel staff were great and kind to help! Very hospitable :)
Stayed 2 nights in Feb 2020

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic stay. The staff are so friendly and helpful
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with excellent staff. They were very kind to let us rest in the spa when we arrived very early after a night train and stored our bags for us during the day until check-in.
Stayed 1 night in Jan 2020

10/10 Excellent

Deb, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, breakfast and location. the rooms were very clean
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

10/10 Excellent

Mark, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing at Acoustic Hotel in Hanoi from the beginning to the end. We were greeted by a welcome tea drink and friendly staff. The staff was very informative from suggestions on places to see, room and breakfast info and bringing our luggage to our room. The room itself was well decorated and had a comfortable bed. The included breakfast buffet had a wide selection of tasty food, fruit and pastries and I also loved that they offered free coffee and tea in the afternoon. Also, their made to order breakfast station of omelettes, eggs, waffles, Pho, etc was delicious! The staff was very welcoming and friendly. The hotel is clean, in a great location to walk around the old quarter. I would definitely recommend this new hotel to people visiting Hanoi!More
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff we excellent and helpful all were very happy and always go out of there way to make sure you have everything you need, we got the flu when we were there and the staff couldn’t have been more helpful and also went with my wife to the chemist to help get the medicine we needed, the breakfast and the staff were excellent, rooms very clean and a great rooftop bar with 2x hot spas and again very helpful staff, would most definitely recommend this hotel
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel are new and very clean. Breakfast is good with diff variety. Staff are very friendly and helpful especially Mr Jimmy, the manger to take extra miles to make sure all guest are well taken of
Stayed 2 nights in Aug 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
I’d just like to say a very big thank you to all the staff at this wonderful Hotel, From the bell boys right the way through to manger Jimmy I’ve never been so welcomed in a hotel anywhere. Their attention to detail is second to none and they will help you with anything and take pride in their work. The hotel is clinically clean and the food is fantastic. When I return to Hanoi, The Acoustic Hotel is where I will stay. Thanks again and keep up the good work Peter
Stayed 4 nights in Aug 2019

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay with impeccable service.
For a new hotel, the service was impeccable. The staff were so happy and friendly and on hand at a moments notice for all requests. The rooms were clean and we were placed in a larger room as we were three adults. The breakfast was superb with a large range of choice. The afternoon tea (for free) and the rooftop jacuzzi bar really topped off this quaint hotel. It is a short walk from train street and placed in a nice walking distance from the old quarter. I loved my stay here and would highly recommend it. If just for the lovely smile of the staff alone. So so friendly.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful to stay at. Very clean and the rooms are big and spacious. The staff are very helpful from when your check in, throughout your stay and checking out. A must stay when visiting Hanoi.
Stayed 3 nights in Aug 2019

8/10 Good

Khor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Sin Yi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Sep 2023

10/10 Excellent

Van Tho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff.
The staff is very helpfull with every thing , excellent service minded. The room is nice and clean. The location is nearby to all the places worth to be see in Hanoi.
Stayed 2 nights in Jun 2023

8/10 Good

Jacky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Nicoline Steen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt og nyt hotel
Vi havde det skønneste ophold på Acoustic Hotel, der ligger i det dejligt område i Hanoi, der er mere roligt end andre steder vi har boet i Hanoi. Service og medarbejdere var i topkvalitet, hotellet var flot, morgenmaden vanvittigt lækker og komforten super god.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

AE KYUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
덕분에 즐거운 마음으로 여행 마무리 잘 했습니다.
하노이 가서 1~3일은 5성급 호텔에서 묵고, 하롱베이 당일투어 일정으로 하루를 묵게되었는데 하루만 묵고 나오기엔 아까울 정도로 서비스가 넘 좋았습니다. 능숙하지 않은 한국어로 호텔 도착해서 나오는 순간까지 웃음으로 맞아주셨던 직원분께 넘 감사드립니다.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and friendly Staff! Individual Check in ... feels like in a luxury Hotel. Perfect located in Old Quarter of Hanoi. Highly recommended !
Stayed 2 nights in Nov 2019

10/10 Excellent

Naoki, Japan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff in the lobby and at restaurant. Welcome drink made me felt comfortable.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
大満足のホテルでした。 スタッフさんの笑顔に癒され、私達の下手な英語を理解しようと一生懸命で痒いところに手が届く対応に感動しました。ありがとうございました。 チェックアウト後にバスルームを使わせてもらえたのは本当に助かりました。 レストランの食事は、朝食は値段なりでしたが、夕食は美味しくて安くて驚きました。 ただ一つだけ残念だったのは、帰りの空港までのホテルの車の運転手さんです。まずスピードの出し過ぎ、常に前の車にパッシング、それから対向車線からの追い抜きで対向車とぶつかる寸前でした、とにかく空港に着くまで怖くて生きた心地がしませんでした。 到着後は、荷物を乱暴に降ろし不機嫌そうに無言で去っていきました。タクシーが心配でホテルの車が安心だと19ドルも支払ったのに、これならタクシーにすればよかったです。ホテルに大満足で楽しい旅でしたのに最後の最後で不愉快な気待ちになり残念でにりません。
Stayed 3 nights in Oct 2019

8/10 Good

ShaTing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Mingting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast. Comfortable room and good service.
Stayed 4 nights in Sep 2019

10/10 Excellent

Hyunmi, S. KOREA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
8명 가족 대식구가 밤늦게 도착해서 짐도 많은데 잘 도와주셔서 푹 쉬고 잘 보냈습니다. 시설도 깔끔하고 음식도 맛있었습니다.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの皆さんがとにかく親切でした。新しいホテルなので隅々まで綺麗です。立地も素晴らしく、観光にも最適です。
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
設備事態良くない。バスタブ無し、TVは写らないチャンネルが多い。窓からの眺望無し。防音無し、料金は非常に高い等、今まで宿泊したホテルで最悪。
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service
スタッフは優しく、親切です。
Stayed 1 night in Aug 2019

10/10 Excellent

Carsten Elmgaard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

ATHANASIOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and comfortable stay!
We had booked a deluxe room with balcony for 6 nights and we had been upgraded to a high floor, which made our stay more comfortable as we had view and quite nights! The room has a great double king size bed and very comfortable mattress, smart tv, safe, good air conditioning and a great shower. The staff greeted us warmly, they all were very kind and informative about the hotel facilities and the attractions of Hanoi. The breakfast restaurant is on the 11th floor, has a wonderful decor and atmosphere with great views. All the restaurant staff members are extremely polite, helpful and discreet. The breakfast menu changed daily, it was of great quality and taste (the omelette was very good). Every day there was complimentary tea and coffee with some fruits and pastries at the restaurant, which was a delight and a very nice addition to the whole great experience. The gym is open 24 hours! Also, great location, close and walkable distance to all the main Hanoi attractions. There is a small Aeon Citimart at the Hanoi Towers (a two building complex) very near to the hotel. In all, I highly recommend the Acoustic hotel &spa and I would choose it again.
Stayed 6 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good~! It was clean and all staffs were so kind with their smile.
Stayed 2 nights in Jul 2019

8/10 Good

Kunihiko.koba, Tokyo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3泊しましたが大変綺麗なホテルで満足しました。
Stayed 3 nights in May 2019

8/10 Good

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staffs are helpful, rooms are tidy and clean, but the SPA area need to be improved. Great experience in staying in this hotel, thank you very much!
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

치우

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
지낼만합니다
직원들 굉장히 친절하고 자유여행으로 오셨다면 하노이역 기차 예약가능합니다. 다만, 가격은 쪼금 더비쌈. 위치는 그렇게 좋은 편은 아니나 주위에 뭔가가많음. 밤에 마트찾기가 힘듬. 음식 종류는 많지 않으나 다른곳에 비해 먹을 만함.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Fine. The staff was very nice!!! But in the 10th floor it was a little bit noisy in the morning because of the breakfast room. But i would recommend the Hotel at all!
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
New Hotel
It is a new hotel, everything is nice and clean. Good breakfast and nice people. The shower / toilette and sleeping room are quite small, but nice decorated.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Really clean hotel, nice stuff and nice breakfast.
Stayed 1 night in Mar 2019

8/10 Good

SUK HAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
New hotel
It is a new hotel, everything is new and personal are really friendly. Room and shower are small. Breakfast is really good.
Stayed 1 night in Mar 2019