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"The hotel was amazing. I have never seen a staff so kind, so helpful and so nice. From directions to go places to recommendations for restaurants they were wonderful. When I was ready to leave, I needed to buy some thing and did not have enough time so they sent a hotel person on a motorcycle to help me get it quickly. The hotel has good air-conditioning is very clean and has a fantastic breakfast. Staff at breakfast is also. Very attentive. They heard me ask about meat in certain items and thinking I was vegetarian showed me all the vegetarian items. I would definitely recommend. And it’s a super value for money. It is also very well located. It’s close to the lake where a lot of activity happens. On our last night they sent us a complimentary fruit plate "

"The hotel is not new but it is clean and has delicious breakfast, especially pho and eggs. The staff are the best thing and the reason I give it a high score. Jimmy and Sulli are extremely friendly and enthusiastic. Jimmy introduced me to all the points of interest on the map. He also introduced many quality tours at very good prices. Unfortunately, we had planned a long time in advance and had booked all the tours already."

"Located in the center of the Old Quarter of Hanoi makes it super convenient. Staff are beyond helpful to make your stay exceptional!!"

"The stars of this hotel are the staff. From the moment we arrived, welcomed with a drink and nibbles, to our departure, the staff were so lovely. Ready to help with any information required and suggestions to make our stay special. The beds were the most comfortable of our whole trip, with lovely pillows we slept very well."

"The room was tasteful and especially clean. The location was great for our tourism needs. What was unusually impressive was the staff. I rarely comment on my stays. The customer service and helpfulness of the staff is the finest and top notch. Highly recommended. "

"The service from the staff were all exceptional. Daisy the Duty Manger on the day of my check out was excellent, helpful and very pleasant. "

"Great location, walking distance to most attractions. Plenty of cafes in surrounding areas. Staff lovely, great service. Breaky lovely with many options. Rooms clean with cool aircon. Would stay again. "

"👌"

"My wife and I were greeted at the door, the customer service only increased from there. We were both pleasantly surprised with the hotel, the best place we stayed at by FAR! Would recommend to anyone that would listen, this hotel is great the property is well kept, the service is absolutely amazing, this hotel will do anything to meet and exceed your requests! 5 stars, 10/10, would definitely stay here again! "