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Reviews of Best Western Plus The Hammondsport Hotel

2.5 out of 5
Best Western Plus The Hammondsport Hotel
8440 State Route 54, Hammondsport, NY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 682 out of 854 reviews" "
Rating 8 - Good. 131 out of 854 reviews" "
Rating 6 - Okay. 25 out of 854 reviews" "
Rating 4 - Poor. 7 out of 854 reviews" "
Rating 2 - Terrible. 9 out of 854 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from KGGM on 22 May 2024
Dear Victoria,Thank you for choosing our hotel and for the wonderful review score! We are so pleased you enjoyed your stay. We hope you will consider us again when in the Finger Lakes region. Best regards,Karen GuinanGeneral Manager

10/10 Excellent

sachin, Franklin Square

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in Apr 2024
Response from KGGM on 8 May 2024
Dear sachin,Thank you for choosing our hotel and for the wonderful review score! We are so pleased you enjoyed your stay. We hope you will consider us again when in the Finger Lakes region. Bets regards,Karen GuinanGeneral Manager

10/10 Excellent

Sydney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They have fire pits they turn on for you to sit and relax outside after adventuring all day. A great way to unwind
Stayed 3 nights in May 2024
Response from KGGM on 7 May 2024
Dear Sydney,Thank you for choosing our hotel and for the wonderful review. We are so pleased you enjoyed your stay with us. We hope you will visit with us in your future Finger Lakes travels. Best regards,Karen GuinanGenreal Manager

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great newer hotel just a mile or two outside of Hammondsport. Very clean, very nice staff and great beds.
Stayed 2 nights in May 2024
Response from KGGM on 6 May 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Moheb

Extremely noisy, on Main Street, heat air conditioner units sound like a freight train. Even the fridge was loud
Stayed 1 night in Apr 2024
Response from KGGM on 3 May 2024
Dear Moheb,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Karen GuinanGeneral Manager

8/10 Good

P

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious and clean. The staffs we encountered are all polite and helpful. There are not many dining options around the area. Overall, we had a great experience for our one night stay there.
Stayed 1 night in Apr 2024
Response from KGGM on 24 Apr 2024
Dear P,Thank you for choosing our hotel and for the wonderful review. We are so pleased you enjoyed your stay. We look forward to seeing you again in the near future. Best regards,Karen GuinanGeneral Manager

10/10 Excellent

John

Stayed 2 nights in Apr 2024
Response from KGGM on 6 May 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Zuzanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice and helpful. The room was pretty spacious and clean. I would definitely recommend.
Stayed 1 night in Apr 2024
Response from KGGM on 10 Apr 2024
Dear Zuzanna,Thank you for choosing our hotel and for the wonderful review. We are so pleased you enjoyed your stay. We look forward to seeing you again in the near future.Best Regards,Karen GuinanGeneral Manager

10/10 Excellent

Cheryl

Travelled with partner
Liked: Staff & service, property conditions & facilities
Clean and comfortable with a very good complimentary breakfast and frie Only and efficient fron desk staff
Stayed 2 nights in Apr 2024
Response from KGGM on 10 Apr 2024
Dear Chery,Thank you for choosing our hotel and for the wonderful review. We are so pleased you enjoyed your stay. We look forward to seeing you again in the near future.Best Regards,Karen GuinanGeneral Manager

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KGGM on 4 Apr 2024
Dear Anton,Thank you for choosing our hotel and for the wonderful review. We are so pleased you enjoyed your stay. We look forward to seeing you again in the near future.Best Regards,Karen GuinanGeneral Manager

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities are perfect!
Stayed 1 night in Mar 2024
Response from KGGM on 23 Mar 2024
Dear Wendy,Thank you for choosing our hotel and for the wonderful review. We are so pleased you enjoyed your stay. We look forward to seeing you again in the near future.Best Regards,Karen GuinanGeneral Manager

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think it would be perfect with a USB charging port!
Stayed 1 night in Mar 2024
Response from KGGM on 17 Mar 2024
Dear Jane,Thank you for choosing our hotel and for the wonderful review. We are so pleased you enjoyed your stay. We look forward to seeing you again in the near future.Best Regards,Karen GuinanGeneral Manager

10/10 Excellent

Krystal

Travelled with family
Liked: Property conditions & facilities
Good breakfast
Stayed 1 night in Mar 2024
Response from KGGM on 4 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

David

Travelled with partner, Travelled with group
The hotel was very clean. There is a fireplace in the lobby with lots of cozy seating. The dining area was very nice, clean and had a good assortment of breakfast food. Our room was spacious, very clean and the bed was very comfortable. We enjoyed the village of Hammondsport and touring the wineries! We will stay here again.
Stayed 2 nights in Mar 2024
Response from KGGM on 4 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Renee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brewery next door
Stayed 1 night in Feb 2024
Response from KGGM on 27 Feb 2024
Dear Renee,Thank you for choosing our hotel and for the wonderful review. We are so pleased you enjoyed your stay. We look forward to seeing you again in the near future.Best Regards,Karen GuinanGeneral Manager

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with a friendly staff.
Stayed 2 nights in Feb 2024
Response from KGGM on 23 Feb 2024
Dear Daniel,Thank you for choosing our hotel and for the wonderful review. We are so pleased you enjoyed your stay. We look forward to seeing you again in the near future.Best Regards,Karen GuinanGeneral Manager

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Hammondsport!
Very professional staff, clean accommodations, we’ve stayed here in the past, & will continue to stay here when in Hammondsport. Thank you!
Stayed 2 nights in Feb 2024
Response from KGGM on 20 Feb 2024
Dear Colleen,Thank you for choosing our hotel and for the wonderful review. We are so pleased you enjoyed your stay. We look forward to seeing you again in the near future.Best Regards,Karen GuinanGeneral Manager

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from KGGM on 20 Feb 2024
Dear Graham,Thank you for choosing our hotel and for the wonderful review. We are so pleased you enjoyed your stay. We look forward to seeing you again in the near future.Best Regards,Karen GuinanGeneral Manager

10/10 Excellent

Kristen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really nice and the staff were very friendly and accommodating. The room is very big, modernized and clean.
Stayed 1 night in Feb 2024
Response from KGGM on 20 Feb 2024
Dear Kristen,Thank you for choosing our hotel and for the wonderful review. We are so pleased you enjoyed your stay. We look forward to seeing you again in the near future.Best Regards,Karen GuinanGeneral Manager

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was such an awesome find. The staff members were so kind and helpful. The bed was super comfy, breakfast was hot and tasty. Next door to a brewery, but it closed. The pool wasn’t overpowered with chlorine. Weight room was clean and did the job. All around good stay.
Stayed 1 night in Feb 2024
Response from KGGM on 16 Feb 2024
Dear Amanda,Thank you for choosing our hotel and for the wonderful review. We are so pleased you enjoyed your stay. We look forward to seeing you again in the near future.Best Regards,Karen GuinanGenral Manager

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice hotel.
Stayed 2 nights in Feb 2024
Response from KGGM on 10 Feb 2024
Dear Mary,Thank you for choosi8ng our hotel and for your review. We are so pleased you enjoyed your stay. Please come back and visit us soon.Best Regards,Karen GuinanGeneral Manager

8/10 Good

tarun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
@ awesome , amazing place to stay . @ friendly & very co-operative staff. @ spacious & well cleaned rooms @ delicious breakfast @ beautiful ambience @ will certainly visit again and now became my best place to stay @ to be recommended to all family & friends
Stayed 1 night in Jan 2024
Response from KGGM on 6 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I live locally and have stayed 4 nights this winter. I love the pillow top mattresses and cleanliness and privacy
Stayed 1 night in Jan 2024
Response from KGGM on 31 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet hotel!
Stayed 1 night in Jan 2024
Response from KGGM on 29 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023
Response from KGGM on 18 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

ji

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice coffee machine
Stayed 1 night in Dec 2023
Response from KGGM on 20 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Place
Stayed 1 night in Dec 2023
Response from KGGM on 17 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Atena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from KGGM on 5 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious!
Stayed 1 night in Nov 2023
Response from KGGM on 29 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Dustin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
What was unique about the property…. The bathroom was filled with disgusting flies, I abruptly woken up at 2 AM and because of all the talking the noise, the sounds something being moved, the ridiculousness banging, and then the chatter of the employees as they made their way to their job positions; but I digress.. it was all the filthy flies in the restroom… disappointing and unclean.
Stayed 1 night in Nov 2023
Response from KGGM on 29 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome stay - very clean, nice breakfast, never disappoints when you go here!
Stayed 1 night in Nov 2023
Response from KGGM on 29 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Mary Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the 24-hour coffee machine!
Stayed 2 nights in Nov 2023
Response from KGGM on 29 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Leonidas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from KGGM on 13 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property and facility. Staff were excellent to interact with. Very clean establishment.
Stayed 1 night in Nov 2023
Response from KGGM on 12 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from KGGM on 2 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Michael

Stayed 2 nights in Oct 2023
Response from KGGM on 17 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing evening.
I was greeted by a friendly and efficient woman at the front desk. The room was large and clean. The bathroom was small, but clean and the shower pressure was good. The property was quiet. There were fire pits outside and they gave us a coupon for a two for one beer flight at a brewery within walking distance.
Stayed 1 night in Oct 2023
Response from KGGM on 2 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

jolynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from KGGM on 25 Oct 2023
Dear jolynn,Thank you for choosing our hotel and for the great review score. We are so pleased you enjoyed your stay. We hope to see you again in the near future. Bets Regards,Karen GuinanGeneral manager

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from KGGM on 24 Oct 2023
Dear Tracey,Thank you for choosing our hotel and for the great review score. We are so pleased you enjoyed your stay,Please think of us when traveling to the Finger Lakes. We'd love to see you again!Best regards,Karen GuinanGeneral Manager

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from KGGM on 24 Oct 2023
Dear Sue,Thank you for choosing our hotel and for the great review score. We are so pleased you enjoyed your stay, Please think of us when traveling to the Finger Lakes. We'd love to see you again! Best regards,Karen GuinanGeneral Manager

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place great place to stay
Stayed 2 nights in Oct 2023
Response from KGGM on 24 Oct 2023
Dear Jim,Thank you for choosing our hotel and for the great comment about our hotel. We are so pleased you enjoyed your stay, We sincerely hope you will stay with us again when considering the Finger Lakes region. Best regards,Karen GuinanGeneral Manager

10/10 Excellent

ngai-sum

Stayed 1 night in Oct 2023
Response from KGGM on 9 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Annette M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and the center of local activity. Staff very friendly!
Stayed 1 night in Oct 2023
Response from KGGM on 18 Oct 2023
Thank you for choosing our hotel and for the great review. We are so please you enjoyed your stay. We hope to see you again in the near future.Best regards,Karen GuinanGeneral Manager

10/10 Excellent

KATHERINE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from KGGM on 18 Oct 2023
Thank you for choosing our hotel and for the great review. We are so please you enjoyed your stay. We hope to see you again in the near future.Best regards,Karen GuinanGeneral Manager

8/10 Good

Michael

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Disgraceful gym in a nice hotel.
The hotel was rated at the top of the scale and most of it was RATED HIGHLY. but the gym was poor at best . The machines were old and the tread mill was quite dirty . It looked as if it has never been cleaned. I have been to many hotel gyms and this one was equipped most poorly.
Stayed 1 night in Oct 2023
Response from KGGM on 18 Oct 2023
Thank you for your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

kelly

Stayed 1 night in Oct 2023
Response from KGGM on 20 Oct 2023
We are so pleased you enjoyed your stay with us.We hope to see you again in the near future.Best regards,Karen GuinanGeneral Manager

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, convenient location, friendly staff, nice breakfast.
Stayed 2 nights in Oct 2023
Response from KGGM on 20 Oct 2023
Thank you for choosing our hotel and for the great review! We are so pleased you enjoyed your stay with us. We hope to see you again in the near future.Best regards,Karen GuinanGeneral Manager

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Friendly staff and well maintained property. Excellent breakfast!
Stayed 3 nights in Sep 2023
Response from KGGM on 6 Oct 2023
Thank you for choosing our hotel. We are so pleased you enjoyed your stay. We hope to see you again in the near future. Best regards,Karen GuinanGeneral Manager

10/10 Excellent

Sam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from KGGM on 6 Oct 2023
Thank you for choosing our hotel. We are so pleased you enjoyed your stay. We hope to see you again in the near future. Best regards,Karen GuinanGeneral Manager

10/10 Excellent

Nina

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from KGGM on 6 Oct 2023
Thank you for choosing our hotel. We are so pleased you enjoyed your stay. We hope to see you again in the near future. Best regards,Karen GuinanGeneral Manager