Standard Room, 2 Queen Beds, Non Smoking | Pillow-top beds, in-room safe, desk, blackout curtains
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Reviews of Quality Inn Hamilton Bitterroot Valley

2.5 out of 5
Quality Inn Hamilton Bitterroot Valley
1113 North 1st, Hamilton, MT

Reviews

8.2

Very good

Rating 10 - Excellent. 179 out of 443 reviews" "
Rating 8 - Good. 161 out of 443 reviews" "
Rating 6 - Okay. 56 out of 443 reviews" "
Rating 4 - Poor. 31 out of 443 reviews" "
Rating 2 - Terrible. 16 out of 443 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to book
Stayed 1 night in Apr 2024

10/10 Excellent

RITA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bed nice food good room
Stayed 1 night in May 2024

8/10 Good

LEON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no guide for tv programs
Stayed 3 nights in Apr 2024

4/10 Poor

Brenda

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The front office has a door into the quick-stop connected to the hotel. On the one hand, it is somewhat convenient, but maybe not real safe? Also, the entrance off the parking lot wasn't kept locked.
Stayed 1 night in Apr 2024

10/10 Excellent

Erin

Stayed 3 nights in Mar 2024

2/10 Terrible

Alisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Did not have my reservation correct, reservation was for two queen beds, got one king bed
Stayed 1 night in Mar 2024

4/10 Poor

shawn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was no notification that the property was under major construction, super loud like jackhammer loud during the day, very dusty and dirty with plastic up all around the front lobby, and a very strong paint chemical smell throughout the building. Lobby was under major construction, as well as the second floor right above us
Stayed 2 nights in Feb 2024
Response from Hotel GM on 14 Feb 2024
Sorry to hear that you were caught off guard by our renovation. We do have a notice posted in Hotel Policies on all booking sites. We are very sorry for the inconvenience. Hope you can come and see all the new updates next time around.

10/10 Excellent

Alexander

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing. Everyone who works here, who my sister and Nephew interacted with was kind, professional, friendly, and caring. They sent me daily pics of the breakfast buffet. The room look beautiful, and there was a gym and store there. What a beautiful place. They had a wonderful time. 🙂
Stayed 3 nights in Jan 2024
Response from Hotel GM on 14 Feb 2024
Thank you for the great review !

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Steven

Stayed 1 night in Dec 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jill

Stayed 2 nights in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Good and helpful employees. Gas station in front of facility but very quiet in facility.
Stayed 1 night in Dec 2023

6/10 Okay

Christina

Stayed 1 night in Dec 2023

10/10 Excellent

Gordon Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value. Friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Jana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was really good except the coffee and the machine did break down. Room was good. Cops came to room across the hall twice and took guy to jail second time. Desk clerks were friendly.
Stayed 3 nights in Nov 2023

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff. Both day and night shift were friendly and engaging. Always eager yo help or answer a question.
Stayed 1 night in Nov 2023

8/10 Good

Tricia

Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great
Good experience. Good breakfast and friendly staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything except there wasnt a channel guide in the room or nothjng about places to eat etc
Stayed 2 nights in Oct 2023
Response from GM on 11 Oct 2023
Thank you for the review. We will get those updated and put into rooms.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from GM on 11 Oct 2023
Thank you for the review !

8/10 Good

FRANK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean & quiet. Normal breakfast & coffee. Is attached to convenience store so easy snack & fuel for morning.
Stayed 1 night in Sep 2023
Response from GM on 11 Oct 2023
Thank you for the review Frank !

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, sign was lighted, convenient to restaurant.
Stayed 4 nights in Sep 2023
Response from GM on 11 Oct 2023
Thank you for the review Marilyn !

8/10 Good

Maryjo

Liked: Cleanliness, staff & service, property conditions & facilities
We would stay here again. Liked the location.
Stayed 2 nights in Sep 2023
Response from Hotel GM Zack on 25 Sept 2023
Thank you for the review !

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice but had hard, cold laminate floors and the AC unit was stuck on high and couldn't be adjusted so I finally had to unplug it. Bed was comfortable and I slept well.
Stayed 1 night in Sep 2023
Response from Hotel GM on 11 Sept 2023
Thank you for the review ! Sorry you had trouble with the a/c. I will share this with the team.

10/10 Excellent

Jill

Stayed 2 nights in Aug 2023
Response from Hotel GM on 11 Sept 2023
Thank you for the review Jill !

8/10 Good

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel GM on 11 Sept 2023
Thank you for the review !

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were super comfortable and the staff were very friendly.
Stayed 2 nights in Aug 2023
Response from Hotel GM on 11 Sept 2023
Thank you for the review. I will share this with the team.

6/10 Okay

Beth

Liked: Cleanliness, staff & service
There was no elevator which creates some difficulty for older single adults.
Stayed 1 night in Aug 2023
Response from Hotel GM on 11 Sept 2023
Thank you for the review. We will do our best to get you ground floor next time.

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel GM on 11 Sept 2023
Thank you for the review !

10/10 Excellent

judith, uniontown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel GM on 11 Sept 2023
Thank you for the review !

10/10 Excellent

Conor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel and close to food and attached to a convenience store. Ideal for our weekend.
Stayed 1 night in Aug 2023
Response from Hotel GM on 11 Sept 2023
Thank you for the review ! I will share this with the team.

4/10 Poor

DENNIS

Travelled with partner
Liked: Cleanliness
So far we had a microwave, ice machine, and is the smalist
Stayed 1 night in Aug 2023
Response from Hotel GM on 11 Sept 2023
Thank you for the review. I will share this with the team.

8/10 Good

Doris

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from GM on 18 Aug 2023
Thank you for taking the time to review.

6/10 Okay

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It's in an odd location with a gas station and convenience store attached. Our room was in back, so we weren't bothered by street noise but apparently their policy is to "stack" customers instead of spreading them out, so we were directly below a family that arrived at 10:30 pm and stomped around their room directly above us until midnight.
Stayed 1 night in Aug 2023
Response from GM on 18 Aug 2023
Sorry to hear about the noise issue. If you are ever back this way we will do our best to have no one above you.

6/10 Okay

Sonia

Stayed 1 night in Aug 2023
Response from Hotel GM on 11 Sept 2023
Thank you for the review.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jul 2023
Response from GM on 18 Aug 2023
Thank you Jennifer !

6/10 Okay

Bobbi

Stayed 1 night in Jul 2023
Response from Hotel GM on 11 Sept 2023
Thank you for the review !

2/10 Terrible

Shelli

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Super noisy.. Dirty bedding. Hair and dirt in bathroom and walls. Keycards to door didn't work even after replacing them and having maintenance check the key card swipe on door. Breakfast finishes at 9 which was too early since we didn't sleep half the night due to people above us. Complained and didn't get room changed so spent 2 nights with very little sleep.
Stayed 2 nights in Jul 2023
Response from GM on 18 Aug 2023
Thank you for the feedback Shelli. We are so sorry that our room was not up to standard. This type of feedback lets us get better as a team.

10/10 Excellent

James

Travelled with family
Liked: Property conditions & facilities, room comfort
My family and I stayed here for 6 nights from July 6-12… The front desk was extremely helpful and kind, even let us check in early after our long drive from California! The breakfast was phenomenal every morning. The lady who cooked for the hotel was very sweet and kind. I would absolutely stay here again when I go back to visit my brother who lives a couple towns away.
Stayed 6 nights in Jul 2023
Response from GM on 18 Aug 2023
James ! Thank you for the review. Hope to have you guys stay here again in the future.

8/10 Good

Michael

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was modern and very well kept. Extremely convenient to the area we were visiting. Nice visiting lounge on the second floor. The staff were very courteous. On the opportunity side, no real coffee, juice machine never worked. Although they were generous with the dog bags, the hotel did not have its own walking area. No elevator. Pleasant stay, reasonable value
Stayed 4 nights in Jul 2023
Response from GM on 18 Aug 2023
Thank you for the review Michael. Come stay with us again sometime!

10/10 Excellent

Antonio

Stayed 3 nights in Jul 2023
Response from GM on 18 Aug 2023
Thanks for the review Antonio !

8/10 Good

Roger

Stayed 1 night in Jul 2023
Response from GM on 18 Aug 2023
Thank you for the review Roger ! Hope to see you in the future.

10/10 Excellent

Holly

Stayed 5 nights in Jul 2023
Response from GM on 18 Aug 2023
Holly! Thank you for the review. This is great for our team.

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on 18 Aug 2023
Thank you for the 10 Elizabeth. We hope to see you again !

8/10 Good

Roger, SEATTLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on 18 Aug 2023
Thank you for the review Roger!