Breakfast and dinner served, local cuisine
Check availability

Reviews of The Westin Hamburg

The Westin Hamburg
Platz der Deutschen Einheit 2, Hamburg, HH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 629 out of 1000 reviews" "
Rating 8 - Good. 248 out of 1000 reviews" "
Rating 6 - Okay. 83 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel
Stayed 4 nights in Apr 2024

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great location. Staff were awesome. My only suggestion would be to have a small conscience store to get water or snacks for kids. Only stayed one night but it was fantastic. The plaza walk was really cool. Loved the heated bathroom floors too! Thank you!
Stayed 1 night in Mar 2024

8/10 Good

dolores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls at the corridors we very damaged, it doesn’t look nice will you walk to your room
Stayed 3 nights in Feb 2024

10/10 Excellent

Jacob

Stayed 2 nights in Dec 2023

6/10 Okay

Aki

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

John

Stayed 5 nights in Oct 2023

8/10 Good

Kyle, London

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Oct 2023

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westin Hamburg September 2023
Fantastic hotel, great location at the concert hall and wonderful views of Hamburg. Just a couple of ‘even better if’ items: - It’s too easy to select the Wi-Fi option you have to pay for, so much so nearly everyone does it. They don’t quibble but it’s an unnecessary conversation with reception. - Like a lot of other places I have stayed recently, they assume you have used the mini-bar, even if you haven’t. Maybe because they provide complementary water. - Basically, don’t do express check-out, go to reception and check your folio. - One evening we went to the hotel bar and wanted to order some cakes, but apparently the chef had packed them away. We ordered cheese and biscuits instead but the portion was tiny!
Stayed 4 nights in Sep 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately, we developed COVID prior to coming, so had to stay in the room a lot. The great news is that the views were incredible and hotel and staff were very accommodating. Overall, this hotel is amazing.
Stayed 3 nights in Sep 2023

10/10 Excellent

Inge

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
This is our second stay at the Elfi. It is a fantastic hotel. Our room on the 18th floor with water view was incredible, very spacious and modern. The staff is very friendly and accommodating. It is centrally located and easily accessible to public transportation. We can highly recommend staying here.
Stayed 1 night in Sep 2023

10/10 Excellent

Dan, Rockville Centre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful five night stay at the The Westin Hamburg. From A to Z everything was excellent. Small room issue quickly resolved by a friendly staff.
Stayed 5 nights in Aug 2023

10/10 Excellent

AKIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Jul 2023

4/10 Poor

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

10/10 Excellent

Lorna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Audun

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool place. Very nice environment & great view and excellent services. We enjoyed the stay.
Stayed 1 night in Jun 2023

10/10 Excellent

Antti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great views from the room. Nice swimming pool and gym. Location not as central as I had thought.
Stayed 4 nights in Jul 2023

10/10 Excellent

Hamburg

Stayed 1 night in Jun 2023

10/10 Excellent

Christa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom suggestions for more practicability
We very much appreciated the champagne welcome, and the very friendly and welcoming overall atmosphere! Everyone was extremely nice to us! A small table by the sofa would have been very helpful to place a cup or class. I wonder if anyone ever used the shower controls with wet and soaping hands? It is impossible to turn the sleek knobs, and they are not marked for hot or cold, nor for the rain shower or the handheld piece. It is very inconvenient, especially being a women, who does not want to be surprised by an uncontrollable rain from above! I found the towels hard and dated.
Stayed 2 nights in Jun 2023

2/10 Terrible

Robert

Stayed 1 night in Jun 2023

10/10 Excellent

Rebecca, nampa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice location.
Stayed 1 night in May 2023
Response from MOD on 23 May 2023
Sehr geehrte Rebecca,vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben und hoffen, Sie bald wieder begrüßen zu dürfen.Herzliche Grüße, Ihr Guest Experience Team

10/10 Excellent

Lois

Stayed 4 nights in May 2023

10/10 Excellent

Chris

Stayed 2 nights in Apr 2023
Response from The Westin Hamburg on 9 May 2023
Sehr geehrter Chris,vielen Dank für die tolle Bewertung, die Sie unserem Hotel gegeben haben! Es freut uns sehr, dass Sie einen schönen Aufenthalt bei uns hatten. Wir freuen uns auf Ihren nächsten Besuch. Mit herzlichen Grüßen aus der Elbphilharmonie,Ihr The Westin Hamburg Team

10/10 Excellent

stuart van

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
views amazing room clean building is a show stopper
Stayed 3 nights in Mar 2023
Response from MOD on 8 Apr 2023
Dear Stuart,thank you very much for your kind feedback!We hope to welcoming you soon again. With kind regards,your Guest Experience Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Guest Experience on 21 Mar 2023
Sehr Anonymous, es freut uns ganz besonders zu lesen, dass Sie einen rundum zufriedenen Aufenthalt bei uns im The Westin hatten. Besuchen Sie uns gerne bald wieder in Hamburg. Mit freundlichen Grüßen,The Westin Experience Team

10/10 Excellent

Dr Fiona

Liked: Cleanliness, amenities, property conditions & facilities
If you are attending a concert staying here is a must. It’s unique.
Stayed 2 nights in Feb 2023
Response from Guest Experience on 21 Mar 2023
Dear Dr Fiona, Thank you very much for taking your time to share your feedback with us. We are delighted to read that you enjoyed your stay with us to the fullest. It is our pleasure to care for each guests special needs and take our time for each individually. We are looking forward to welcome you back very soon.With best regards,The Westin Experience Team

8/10 Good

Philip

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Ricardo, Jacksonville

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique architecture of building. Loved position by the sea. Very friendly and efficient staff
Stayed 2 nights in Nov 2022
Response from Manager on Duty on 5 Dec 2022
Dear Harvey, thank you very much for your kind feedback! We are happy that you loved your stay with us. All the best, Charlotte

10/10 Excellent

Wesley

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying up in Elbphilharmonie in the Westin. Beautiful views, very cool space.
Stayed 3 nights in Aug 2022
Response from Manager on Duty on 27 Aug 2022
Dear Wesley, thank you very much for your kind feedback. We are very happy that you enjoyed your stay with us and hope that you will be back soon!With kind regards,Charlotte

10/10 Excellent

Rami

Stayed 2 nights in Aug 2022
Response from Manager on Duty on 9 Aug 2022
Dear Rami, thank you very much for your positive feedback. We are very happy that you enjoyed your stay with us. With kind regards, Charlotte

8/10 Good

Desiree

Stayed 12 nights in Jul 2022

10/10 Excellent

Jimmy

Stayed 1 night in Jul 2022
Response from Guest Experience on 3 Aug 2022
Sehr geehrter Jimmy, es freut uns ganz besonders zu lesen, dass Sie einen rundum zufriedenen Aufenthalt bei uns im The Westin hatten. Besuchen Sie uns gerne bald wieder in Hamburg. Mit freundlichen Grüßen, The Westin Experience Team

10/10 Excellent

Sofia

Stayed 1 night in Jul 2022

10/10 Excellent

Ingrid

Stayed 1 night in Jul 2022
Response from Guest Experience on 22 Jul 2022
Sehr geehrte Ingrid, vielen Dank, dass Sie sich die Zeit für eine Bewertung zu Ihrem Aufenthalt im The Westin Hamburg genommen haben. Noch mehr freut es uns, dass Sie rundum zufrieden waren! Besuchen Sie uns in Hamburg gerne bald wieder. Mit freundlichen Grüßen, The Westin Experience Team

10/10 Excellent

GEORGINE

Stayed 3 nights in Jun 2022
Response from Guest Experience on 13 Jul 2022
Sehr geehrte Georgine, es freut uns ganz besonders zu lesen, dass Sie einen rundum zufriedenen Aufenthalt bei uns im The Westin hatten. Besuchen Sie uns gerne bald wieder in Hamburg. Mit freundlichen Grüßen, Ihr The Westin Hamburg Team

10/10 Excellent

Eduardo, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You are constantly in awe, not quite believing that you are actually staying at such a jewel of a building.
Stayed 3 nights in Jun 2022
Response from Manager on Duty on 30 Jun 2022
Dear Eduardo, thank you very much for your kind and so poetic feedback. We are very happy that you enjoy your stay with us! With kind regards, Charlotte

10/10 Excellent

Anthony

Stayed 3 nights in Apr 2022

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Ihr Guest Experience Team on 7 Apr 2022
Sehr geehrter Michal, es freut uns ganz besonders zu lesen, dass Sie einen rundum zufriedenen Aufenthalt bei uns im The Westin hatten. Besuchen Sie uns gerne bald wieder in Hamburg. Mit freundlichen Grüßen Ihr Guest Experience Team

2/10 Terrible

mati

Stayed 2 nights in Mar 2022
Response from Guest Experience on 1 Apr 2022
Sehr geehrter Mati, vielen Dank, dass Sie sich für das The Westin Hamburg entschieden haben. Wir entnehmen Ihrer Bewertung, dass wir Sie nicht zu 100 % von uns überzeugen konnten. Natürlich ist es unser Anliegen exzellenten Service zu bieten, damit unsere Gäste einen angenehmen Aufenthalt und eine schöne Zeit bei uns verbringen. Wir hoffen, Sie dennoch in Zukunft erneut bei uns begrüßen zu dürfen um Sie von unserem Service überzeugen zu können. Mit freundlichen Grüßen, The Westin Experience Team

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Guest Experience on 14 Nov 2021
Sehr geehrte Frau Gabriela, es freut uns ganz besonders zu lesen, dass Sie einen rundum zufriedenen Aufenthalt bei uns im The Westin hatten. Besuchen Sie uns gerne bald wieder in Hamburg. Mit freundlichen Grüßen, The Westin Experience Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, needs to move up service
Great place to be; Excellent room with a great view over city and harbor; Great breakfast with huge choice; Visited a concert in Elbphilharmony and wanted to eat afterwards. Came to the Restaurant which was open until 23:00, when wanting to order we got told kitchen closes at 22:00
Stayed 1 night in Sep 2021
Response from Guest Experience on 14 Nov 2021
Dear Michael, Thank you for choosing to stay at the Westin Hamburg and sharing your honest feedback with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the Hotel management to ensure our service can be improved in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, Your Westin Experience Team

10/10 Excellent

Shamik

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Check in was a breeze! Room was plush. Pool was well managed. Lounge bar has one of the best panorama possible and delicious cocktails. Helpful staff and sign of a healthy management, overall. The only, obvious but less-favorite part was to realize the room missed a view (for our booking category room). The windows are completely blocked for the architecture of the (masterpiece) building. This was an unique experience, so to say. Felt like this should come as warning. Almost, a little claustophobic.
Stayed 1 night in Jul 2021
Response from The Westin Experience Team on 29 Jul 2021
Dear Guest, We would like to thank you for taking the time to share with us your experiences in detail. We are happy to hear that you enjoyed your stay with us and had a wonderful Westin experience. We are looking forward to welcome you back to our beautiful property. Best regards, Anja Plattner Guest Experience Manager

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Yolla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but it was overpriced. For the price we paid, we expected to have a real window with a view of the city instead of looking at the glass wall right in front of the window. The room layout was also not the best.
Stayed 2 nights in May 2020
Response from Collin Ten Dam, Hotelmanager on 6 Jul 2020
Dear guest, Thank you very much for taking the time for an evaluation. We regret that the timeless modern design of the rooms did not appeal to you. We would be pleased if you would give us another chance in the future - please feel free to have a look at the different room categories on our website - in some categories you will have a stunning view over the city. Warm regards, Collin Ten Dam Hotelmanager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and very interesting.The hotel is near in all interested places to see..
Stayed 3 nights in Dec 2019
Response from Collin Ten Dam, Hotelmanager on 7 Jun 2020
Dear guest, We are very pleased that you were completely satisfied during your stay with us at The Westin Hamburg. Warm regards, Collin Ten Dam Hotelmanager

4/10 Poor

Ross

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very disappointed
Couldn’t be more disappointed with what was supposed to be a romantic get away. I booked a room For 2 nights at The Westin in Hamburg for my wife and I 10 year anniversary. Was meant to be a special weekend for us as it was our 1st weekend away without you kids in over 2 years. I booked a room with a “view” as of course I wanted to pop a bottle of champagne, whilst sitting with a view over the city after arriving to celebrate. On arrival to the room, I opened the curtains only to find out that we were staring directly into a wall. There was no “view” at all. On check out I spoke to the lady behind the desk to voice my disappointment, only to be told that this was a view, as my room had a window and that, if I wanted a room with a view, then I should have in fact ordered the room with harbour view. Both my wife and I left the hotel feeling absolutely deceived and mislead, as we genuinely thought that it was a mistake after rechecking my booking. Furthermore, being woken up at 09.05 on Saturday morning with a knock on the door from a man wanting in for cleaning, is just not ok! Furthermore again, in the afternoon we decided to try the spa facilities, only to come down a child in the pool doing countless “bombs” in the pool. A spa is meant to be relaxing and for adults in my eyes. All in all an extremely disappointing weekend on the accommodation front. Wish we chose another hotel but we expected so much from what was meant to be the best of the best in Hamburg.
Stayed 2 nights in Feb 2020
Response from Madeleine Marx on 9 Mar 2020
Dear guest, Thank you very much for your stay in our hotel and for taking the time for an evaluation. We would like to take this opportunity to apologize for the disappointing experience you had during your stay with us. We are sorry that the room description led to a misunderstanding. In fact, only our rooms with "Harbour view" have a direct view of the port of Hamburg and the Elbe. Furthermore, we would like to apologize for the disturbance in the morning by the housekeeping. Our housekeeping starts work in the morning, as it is usual in most hotels. Please hang the sign with the words "Please do not disturb" on the outside of the door. This way you avoid knocking and entering the room by our staff. We are also sorry that you were disturbed by a child in our spa. Our spa is also open for children during a certain period of time. Unfortunately we cannot always influence the behaviour of other guests. Unfortunately we cannot undo your negative experiences you made in our hotel, but we would be pleased if you would give us another chance to convince you of our services. With kind regards, Madeleine Marx General Manager

10/10 Excellent

Hedvig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Melissa Groen Guest Experience Team on 30 Jan 2020
Dear guest, Thank you for sharing your feedback with us. We are delighted to see that you had such a great stay at The Westin and we are already looking forward to welcoming you again. Best wishes Melissa Groen Guest Experience Team