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Reviews of The Tray Hotel

4 out of 5
The Tray Hotel
47 Lach Tray, Ngo Quyen, Hai Phong

Reviews

6.4
Rating 10 - Excellent. 2 out of 8 reviews" "
Rating 8 - Good. 2 out of 8 reviews" "
Rating 6 - Okay. 1 out of 8 reviews" "
Rating 4 - Poor. 1 out of 8 reviews" "
Rating 2 - Terrible. 2 out of 8 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

Sattha

Stayed 3 nights in Jan 2024

2/10 Terrible

Sattha

Stayed 3 nights in Jan 2024

10/10 Excellent

gwang soon

Stayed 2 nights in Feb 2023

4/10 Poor

Mingoo

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not a good service
Night staff was not nice at the furst day and he cheated the currency conversion. I found that out on the next day. He wasn't nice on the second day either. I also booked a taxi but the taxi came 30 mins late so I was almost late for my flight. Hotel was very expensive compare to its facilities and its service. Hot noodle breakfast was very good though.
Response from Sales & Marketing Department on 25 Mar 2020
Dear valued customer, Thank you for taking the time to tell us about your experience at the Nam Cuong Hai Phong Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Nam Cuong Hai Phong Hotel, we are striving to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sales & Marketing Department

8/10 Good

YUKI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019
Response from Sales & Marketing Department on 25 Mar 2020
Dear valued customer, Thank you for taking the time to tell us about your experience at the Nam Cuong Hai Phong Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Nam Cuong Hai Phong Hotel, we are striving to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sales & Marketing Department

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
酒店設施較舊，房間有點霉味，入住當晚在房間還看到一隻大壁虎，床墊太軟，早餐選擇太少，幸好酒店周邊很多食店
Stayed 1 night in Jun 2019
Response from Sales & Marketing Department on 25 Mar 2020
Dear value customer, Thank you for taking the time to tell us about your experience at the Nam Cuong Hai Phong Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Nam Cuong Hai Phong Hotel, we are striving to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sales & Marketing Department

8/10 Good

Mimi, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ヨーロッパの良き古さをイメージできる内装でした。 コストパフォーマンスは良いと思います。
Stayed 2 nights in Jul 2018
Response from Sales & Marketing Department on 25 Mar 2020
Dear valued customers, A warm thank you for choosing Nam Cuong Hai Phong Hotel and for taking your time to review our hotel, we are delighted to know you had an enjoyable experience while staying with us. We hope to have many more opportunities to be of service again in the future. Best regards, Sales & Marketing Department