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Reviews of Orchid Classic Cruise

4 out of 5
Orchid Classic Cruise
Tuan Chau Marina, Ha Long Bay, Hai Phong

Reviews

9.4

Exceptional

Rating 10 - Excellent. 60 out of 77 reviews" "
Rating 8 - Good. 11 out of 77 reviews" "
Rating 6 - Okay. 5 out of 77 reviews" "
Rating 4 - Poor. 0 out of 77 reviews" "
Rating 2 - Terrible. 1 out of 77 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic trip. The service from the staff from start to finish was exemplary. Pick up was a shared limousine van. Pure luxury for the 2.5-3 hour transfer. When we got to the main boat we were served lunch which was beautiful. A great selection for all tastes. Happy Hour was twice a day and the bar man Alex was extremely generous with his portions. My partner doesn’t eat seafood (choice not allergy) and they always provided an alternative without a problem. Tim also served us and he was very helpful, friendly and attentive. I would say they struck the balance perfectly. Emmanuel was our cruise director and a very charismatic man indeed. You’ll certainly enjoy his patter. Our cabin was absolutely amazing. We upgraded to the executive suite and was not disappointed. Although the standard cabins looked amazing too. Finally, what I really liked was there was probably only about 15 people on the boat. It seemed like they spread capacity across their fleet so it did not seem overcrowded. Now to mention the bay. Beautiful. What a vista to enjoy. Could not recommend Orchid Cruises highly enough. BRAVO ALEX, TIM & EMMANUEL Thank you
Stayed 2 nights in Feb 2024
Response from Orchid cruises on 21 Feb 2024
Dear Mr Mark Blundell, Thank you for sharing your positive experience with us. It is always great to hear that we were able to meet your expectations and provide you with a memorable experience. We appreciate your kind words and will share them with our team to continue providing excellent service. We can't wait to have you back and provide you with another wonderful experience. Best regards, The Cruise Management

2/10 Terrible

Matthew

Disliked: Staff & service, property conditions & facilities

10/10 Excellent

Winnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cruising on Orchid Cruise 3 through Halong Bay has undoubtedly been the highlight of our Vietnam trip so far. The cruise's exquisite interior, spacious and comfortable room with a balcony offering stunning views, impressed us from the moment we stepped on board. While I anticipated good food and service based on reviews, the actual quality provided by Emmanuel, Elle, and the entire crew far surpassed our family's expectations. It was truly a 5-star experience. Despite our family not being the active type, the well-planned activities were thoroughly enjoyable. Orchid Cruise 3 comes highly recommended by our entire family of six, spanning from teenagers to elderly parents.
Stayed 2 nights in Dec 2023
Response from Orchid cruises on 21 Feb 2024
Dear Ms Winnie Lau,Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. We appreciate your feedback and will use it to continue improving our service. We hope to have the pleasure of serving you again soon. Best wishes, The Cruise Management

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Cruises Management on 16 Nov 2023
Dear Helen,We are thrilled to receive such great feedback from you. It is our goal to provide exceptional service to all our customers, and we are glad that we were able to exceed your expectations. Thank you for choosing us and we look forward to your next visit.Warm regards,The Cruises Management

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weather was perfect, boat and staff were amazing. Great 2 night stay
Stayed 2 nights in Oct 2023
Response from The Cruises Management on 31 Oct 2023
Dear Brendan,Thank you for taking the time to share your feedback with us regarding your recent cruise on our Orchid Cruise ship. It gives us great pleasure to learn that you have had amazing experiences on the cruise. We look forward to a chance to welcome you back on your next visit to Lan Ha Bay. Warmest regards, The Cruises Management

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service
Staff were terrific especially Jimmy and Ginny. The big problem was a faulty air conditioner in iour room. When you are paying $900 a night, you expect a working air conditioner. The a/c was off in our room when we arrived. What a terrific greating. The dining room was hot also. Our a/c failed during the night and I woke up in sweat. When we returned from iur day trip (which was good) our room was hot again and I needed to stand on the bed to get cool after restarting the faulty a/c ……do better Orchid! Very poor
Response from The Cruises Management on 4 Aug 2023
Dear Michael,Thank you for sharing your feedback with us regarding your recent stay on Orchid Cruise. We truly value your input as it helps us identify areas where we can improve to ensure a better experience for all our valued guests.First and foremost, we apologize for the inconvenience caused by the faulty air conditioner in your room. It deeply saddens us to hear that this issue impacted your stay and made you uncomfortable, especially considering the premium price you paid for your experience. Please rest assured that we take maintenance matters seriously, and we are genuinely sorry for the inconvenience this caused during your stay.We understand the importance of a comfortable and pleasant environment for our guests, and we deeply regret that we failed to meet your expectations in this regard. Our team strives to ensure that every aspect of your stay is impeccable, and we apologize for not delivering on this promise during your visit.We appreciate you bringing this matter to our attention and sincerely regret the negative impact it had on your experience. Your feedback has been shared with our maintenance and management teams, and we will take immediate action to address the air conditioning issues to prevent any future occurrences.Once again, we apologize for any discomfort caused by the air conditioning problem, and we assure you that we are working diligently to rectify the situation and ensure it does not happen again in the future.Thank you for choosing Orchid Cruise, and we appreciate your understanding. We look forward to the opportunity to welcome you back and provide you with a seamless and enjoyable stay.Best regards,The Cruises Management

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from The Cruises Management on 27 Jun 2023
Dear Melissa,Thank you for your feedback. We are thrilled to learn that you had an amazing time on Orchid Cruises. Your satisfaction is our priority, and we are grateful for your positive comments. We can't wait to welcome you back for another unforgettable journey.Best regards,The Cruises Management

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The cruise was amazing. Staff were next level in service and nothing was any trouble. The rooms were beautiful. We were so happy with our choice.
Stayed 2 nights in Jun 2023
Response from The Cruises Management on 14 Jun 2023
Dear Sharon,We are honored to receive your outstanding review. It brings us immense joy to know that you had a very good experience onboard our cruise. Your compliments about our exceptional staff and the breathtaking scenery are truly appreciated. Thank you for choosing Orchid Cruises, and we eagerly await your next visit.Best regards,The Cruises Management

10/10 Excellent

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My boyfriend and I had an amazing 1 night stay on the orchid premium cruise. The food, service and activities were exceptional and exceeded our expectations. This trip was the highlight of our travels in Vietnam and is a must if you visit. The only thing we would change would be to stay an extra night!!
Response from The Cruises Management on 12 Jun 2023
Dear Chloe,We are thrilled to receive such great feedback from you. It is our goal to provide exceptional service to all our customers, and we are glad that we were able to exceed your expectations. Thank you for choosing us and we look forward to your next visit.Warm regards,The Cruises Management

8/10 Good

Cara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We did the 2-night cruise, which included a bike ride (or electric cart transport if you prefer) to a village and kayaking and/or swimming from a day boat (while 1-night cruisers were swapped for a new group of 1-night cruisers - very efficient operation!). Overall, the cruise was lovely, the scenery magnificent, the food was good, the staff/service was excellent, and the bike ride was great (nice chance to stretch your legs while seeing some beautiful rural settings on Cat Ba) and the kayaking fun (again, a little chance to exercise, and fun to go through some arches under the limestone islands/structures). We were very sad to see the pollution and garbage in the water near Cat Ba - like big chunks of styrofoam and other visible garbage - which made us stay in the kayaks and forego the swimming. Not sure about the origin of this pollution …perhaps an eco-tourism cruise could be offered to help with clean up to preserve this incredible natural beauty?
Stayed 2 nights in May 2023
Response from The Cruises Management on 12 Jun 2023
Dear Cara,Thank you for sharing your experience with us after joining our 2-night cruise. We are thrilled to hear that you had a lovely time and enjoyed the various activities and services provided.It's regrettable to hear about the pollution and visible garbage in the water near Cat Ba. We share your concern for preserving the natural beauty of the area, and we are committed to environmentally responsible practices. Your suggestion of offering an eco-tourism cruise to aid in clean-up efforts is appreciated, and we will certainly take it into consideration as we strive to contribute to the preservation of this incredible destination.Once again, we appreciate your feedback and recommendation. We value your support and hope to have the pleasure of welcoming you back in the future!Best regards,The Cruises Management

10/10 Excellent

Fallon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely recommend rooms were amazing and the food was in point, so much food!! Was great to relax after the busy cities
Stayed 2 nights in May 2023
Response from The Cruises Management on 25 May 2023
Dear Fallon,Thank you for taking the time to leave us a review. We are thrilled to learn that you had an enjoyable time on our cruise. Your kind words about our service, activities, and the beautiful views are truly appreciated. We hope to have the pleasure of serving you again in the future.Best regards,The Cruises Management

10/10 Excellent

Ruby Mei Yin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing cruise, service by Lily and Martin was fantastic. We always feel well taken care of.
Stayed 1 night in May 2023
Response from The Cruises Management on 15 May 2023
Dear Ruby Mei Yin,Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. We appreciate your feedback and will use it to continue improving our service. We hope to have the pleasure of serving you again soon.Best wishes,The Cruises Management

8/10 Good

Lindsey

Stayed 1 night in Apr 2023
Response from The Cruises Management on 26 May 2023
Dear Lindsey,We are delighted to receive your positive feedback. It brings us joy to know that you had a great experience onboard our cruise. Thank you for choosing Orchid Cruises, and we look forward to your next visit.Best regards,The Cruises Management

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent cruise with wonderful staff
Stayed 1 night in Apr 2023
Response from The Cruises Management on 15 May 2023
Dear Andrew,We are thrilled to receive such great feedback from you. It is our goal to provide exceptional service to all our customers, and we are glad that we were able to exceed your expectations. Thank you for choosing us and we look forward to your next visit.Warm regards,The Cruises Management

6/10 Okay

steven

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We were in a suite and there was dirty knickers someone had put on a light shade above the bed from last guests.
Stayed 1 night in Apr 2023
Response from The Cruises Management on 15 May 2023
Dear Steven,We sincerely apologize for the inconvenience you experienced during your stay in our suite. We deeply regret that there were unclean items left by the previous guests. This is not up to our standards, and we assure you that we take cleanliness and hygiene very seriously. We have addressed this issue with our housekeeping team to ensure such oversights do not happen again in the future.We appreciate your feedback and thank you for bringing it to our attention. Your comfort and satisfaction are of utmost importance to us, and we will make every effort to prevent similar incidents from occurring. We hope you will give us another opportunity to provide you with the exceptional experience you deserve.Best regards,The Cruises Management

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful way to see the beautiful Halong Bay. The crew were excellent and worked hard to ensure we had a special experience
Stayed 2 nights in Mar 2023

6/10 Okay

Shaul

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Too much touristic. Trying to be club med but it’s not… The staff is not professional. The food is ok but not more than this. The activities is not like they promise. One night was ok but 2 nights is much to much for this experience. The schedule is not with attention to the guests.
Stayed 1 night in Dec 2022
Response from The Cruise Management Board on 22 Dec 2022
Dear Shaul,Greetings from Orchid Cruises!First of all, on behalf of the company, I would like to thank you for staying with us and for sharing your honest review at Orchid Cruise Ha Long Bay.Nevertheless, we regret to learn that some aspects of the cruise did not live up to your expectations. In fact, Lan Ha Bay attracts flocks of tourists every year and we're trying our best to avoid overload problem. This is, sadly, a common issue across all cruise lines and I hope you understand from our part that this circumstance is beyond our sole control. May we offer our deepest apologies as we only wish that everyone who visits us thoroughly enjoys their experience and thus becomes a loyal and valued guest. Please rest assured that all dispensable actions will be soon taken to improve based on your feedback, and we truly appreciate your constructive comments as they are essential for our continuous improvements. Once again, we apologize for any inconvenience you might have encountered. Please let us know if you have any additional questions, concerns, or comments.With Thanks & Best Regards,Orchid Cruises

6/10 Okay

Estuardo

Travelled with partner
Liked: Cleanliness, staff & service
Halong Bay is an amazing place to visit. Service in the cruise was good! They lacked attention to details. However the bed was very uncomfortable, we couldn’t sleep the whole night…
Stayed 1 night in Nov 2022
Response from The Cruise Management Board on 7 Dec 2022
Dear Estuardo, First of all, thank you for having chosen Orchid Cruises to spend your vacation.In terms of your complaint, please allow me provide you with some explanations. Usually our guests don't have any troubles sleeping. We get reports back usually saying beds are comfortable and that they had great quality of sleep, so if you have had some troubles sleeping, it could've been a personal reason or personal perspective and not the reason of we didn't provide good sleep quality on board. Nevertheless, may we offer our deepest apologies that your recent stay was a disappointing one as we only wish that everyone who visits us thoroughly enjoys their experience and thus becomes a loyal and valued guest. We're trying our best to improve our service quality as any other companies, so we would appreciate if you can provide us more detailed and constructive feedback about the problem you've encountered. Once again, we apologize for any inconvenience you might have encountered. Please let us know if you have any additional questions, concerns, or comments.With Thanks & Best Regards,Orchid Cruises

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing cruise, rooms were beautiful and food was great. My only complaint is there was not nearly enough time for swimming and kayaking.
Stayed 1 night in Aug 2019

10/10 Excellent

Meaghan, Adelaide

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. The Orchid Cruise was so luxurious and relaxing for our 2 night boat cruise around Ha Long Bay. The suits are absolutely beautiful, the staff are all so lovely and will go above and beyond for you. The food was sensational and the whole cruise ran like clockwork with no delays or hiccups. The views are out of this world. Would definitely recommend.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Staff & service
Worth every penny: great boat, great scenery, great service all contributing to an amazing experience.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent cruise. The staff welcomed us like we were family.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great way to explore Halong bay!
The room was fantastic, service was impeccable, and food is good.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cruise was absolutely excellent. The staff from the booking process through hotel pickup and the entire cruise were attentive, kind and helpful. The Orchid boat was lovely and the cabins were very large, clean and all had balconies. Halong Bay has stunning views so there is no bad cabin or bad view. The food was also delicious and the onboard service was impeccable from dining to massages to day time activities (bike riding, kayaking, cave dwelling). I wish we could have stayed one more night on the cruise. Special thank you to Anthony, Ana, Andy! It was certainly 5 stars in Vietnam. Now that said, some westerners on the trip did have more complaints but their expectations were a little outrageous as this company did everything to make our experience great. My recommendations to ensure a great time: go during the summer when the weather is better (January was gloomy and rainy the whole trip), use the cruise line’s hotel pickup/drop off service from Hanoi, and sit outside at the waiting facility on the way to the cruise line (the inside smelled bad).
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing experience made perfect by the quality of the facilities and the professionalism and friendly demeanour of the staff
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Orchid
Weather was amazing, the boat was extremely luxurious and a pleasure to stay on. The room was spacious and clean and had a wonderful balcony to watch the amazing landscape go by. I was also kept entertained by wonderful activities from kayaking, swimming in a secluded beach to biking through wonderful scenery. The boat did not feel overcrowded but rather just the perfect number of people on board to give it a perfect feel for a few days travelling.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional cruise, staff are amazing , attentive and cannot do enough for you! The food was plentiful and delicious. The rooms are spacious , modern and well equipped. Everything is very well organized, they really go above and beyond. The cruise itinerary is perfect and scenery is breathtaking! I highly recommend this cruise company!
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cruise
Weather was perfect, Had an amazing trip from the minute we got on the boat 5 star service, Would 100% reconend
Stayed 1 night in Oct 2018

8/10 Good

Dominic, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great cruise
Excellent customer service and well scheduled activities for the 2 days 1 night cruise. However, at the caves we were rushed to go through it and it would have been nicer if we had taken time so we could marvel at the caves and take photos. The room was excellent, the views amazing and food quality was well done.
Stayed 1 night in Sep 2018

10/10 Excellent

Jodie, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Experience !!
The most amazing overnight cruise through Halong Bay, the staff were outstanding, our room was divine, overall we had a great time, This is a must see when visiting Vietnam!!
Stayed 1 night in Aug 2018

10/10 Excellent

richard, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Cruise with Large Cabins
Twin room was large and with balcony to get outside and view ha long Bay. It was raining most of our trip but it was undercover so still good to use. Meals were terrific and staff very attentive. Activities we're ok but probably not suited when it is raining like on my trip. Overall woul recommend it to anyone. Singles, couples and families.
Stayed 1 night in Sep 2018

6/10 Okay

Vanessa

Liked: Room comfort
Disliked: Cleanliness, staff & service
Terrible customer service with booking department
The luxury van we paid was not the one advertised on the website that shows a white luxury van with Orchid logo on the side tan seats and armrests, wood panelling and TV screen. It was just an ordinary crammed van that turned up 20 mins late and didn’t have enough space for our luggage so one of the cases ended sitting with me at the front with the driver. When we arrived at the lounge, it was extremely crowded and a bit chaotic. The Orchid Exclusive Suite, which was the top cabin, was below standard, in need of refurbishment and was not particularly clean. The cleaning staff knock on your door to leave the room even though it’s not time to check out yet and enter he room with all their cleaning equipment whilst your still trying to get your suitcases out the door! Prior to booking with Orchid Cruise, I paid extra and confirmed with Ms. Pham My and Ms. Le Nga online sales executives for Orchid Cruise, that I needed a private van transfer from the boat to Hanoi airport. It turns out that a French and German couple had also paid extra for private airport transfers to the airport and that the Orchid Cruise office had decided to put all the airport transfers into one van without informing the clients who had all paid and confirmed for separate private transfers. This company misell and promote false advertising and are not to be fully trusted. There are far too many other cruises to choose from to put up with this kind of treatment. The final outcome is I got a refund.
Stayed 1 night in May 2018

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy couple
3 days / 2 night was amazing. Private transfer from halong to haiphong and back was excellent. The boat , the room , the staff ,the food and activities was above expectations. Over all it was an excellent and amazing experience. Highly recommended Orchid Cruise. Thank you.
Stayed 2 nights in May 2018

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great cruise!
Great overnight cruise. Kind of lonely doing it by yourself as everyone else were coupled up. Otherwise it was wonderful.
Stayed 1 night in May 2018

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Diong, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good way to see beauty of Halong Bay
The whole experience was really excellent. From the transport from hotel room from Hanoi to up the cruise and check in, everything goes very smooth. The food prepared by the chef from buffet breakfast to 5 course meal for dinner was really good in taste and presentation. I highly recommend the 3 days 2 nights trip (which I took) cause it’s more relaxing and can enjoy the facilities more. My husband loves the bike ride to the fishing village and I love that it have an option of electric car. Will definitely recommend friends Orchid Cruise. The staffs were all very professional and very friendly.
Stayed 2 nights in May 2018

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
The boat was very nice & we had great service from everyone on the crew the whole time. They kept us pretty busy with activities - multiple chances to kayak, a bike ride (on brand new bikes) & visit to a local village, multiple cooking demonstrations, squid fishing in the evenings, and a visit to a cave. There were a few periods of downtime you could use to relax around the boat or take an opportunity for a spa service. The food was excellent for all the meals. The wifi was pretty poor but we had a local sim card & used our phone as a hotspot for the other phone in the late evenings. TV channels were pretty good. The room & balcony were nice & clean, fun to sit on your own balcony when cruising around. Initially the floors on the boat seemed a bit dusty (everyone tracked in dirt from the harbor area) but they cleaned up the floors quickly. We used the shuttle service - it was great, had a break stop for bathroom/snacks, great wifi on the bus, and was ~2 hrs so you save on travel time vs other cruises (you go to a different port than most of the Halong bay tours i think).

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cru-zy
Excellent cruise. Staff food boat top notch. Halong bay is beautiful but covered in plastic!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Orchid cruise Halong Bay
The orchid cruise is amazing. The staff is wonderful and the rooms are top notch. It's also great that you sail through an area where many other boats are not allowed. It was the second day though that we noticed lots of trash near the touristy boat areas. That's unfortunate but the cruise itself is amazing.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great cruise experience on the Orchid
Overall we had an amazing time. The crew tries REALLY hard to accommodate every request. The boat we were on was basically brand new and beautiful. The 2 only (minor) improvement opportunities: 1. The food wasn't great (though definitely fine) 2. At times, the staff was trying too hard (too many questions, too many chair pulls) Overall, we had a great time and would definitely recommend.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

10/10 Excellent

Van

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth it
Amazing, 10/10, from the room to the staff there was nothing that we could fault. The cruise stuck to the much more peaceful section of the bay. Which created a nice and friendlier feel .breakfest was buffet, lunch and dinner was a 5-7 course fine dinning. Got to also meet some amazing people on the cruise. Want send thanks to all the staff Thomas, Lana , Justin, Sunny, John and all the behind the scenes staff of the Orchid 3 cruise.
Stayed 2 nights in Mar 2018

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth it
Beautiful boat, great food, definitely do a two night stay for the bike ride through the island to the village. We booked the executive suite and it was goregous and definitely worth the money. Friendly and helpful crew! Ive done other Ha Long cruises and this is the best one. It also takes you a different route than most so it much more secluded and feels very private versus other cruises.
Stayed 2 nights in Dec 2017

10/10 Excellent

Nishant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing cruise, great for couples and friends - you get what you pay for!
Stayed 1 night in Nov 2017

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and comfortable cruise
Comfortable luxury cruise in Halong bay. Overall very positive experience, the bay itself is amazing (shame it was foggy/rainy), the rooms were impeccable and dinner was great. The staff were very attentive but spoken English hard to understand at times, which is not an issue as such but we missed some important points of the cruise probably because we didn't understand it. I have to point out how helpful the staff was in a few occasions - we organised the transport from Hanoi at the last minute and they replied quite late in the evening, the kitchen prepared a bespoke meal for me (vegetarian) with no notice and, apart from hearing "check you have all your belongings with you" several times I still forgot my camera in the transport van on our way back to Hanoi and the driver brought it to our hotel within 15 minutes, so we were very thankful. We did the 1 day cruise, it's a tight schedule as it takes a couple of hours to get to the bay after you board the cruise vessel, expect to wake up early to make most of the morning, which can be hard after the evening happy hour. We met some nice people on the cruise which made it more enjoyable. Wi-fi is very poor and did not work in our room at all - another reason to meet people and enjoy the breath taking views of the cruise. There are plenty of jelly fish, so I didn't swim.
Stayed 1 night in Aug 2017

10/10 Excellent

Ho Keat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experiences!
This was my first cruise. The overall service was excellent, especially the fine dining they served for our lunch and dinner. We had a great wonderful and memorable time with the cruise.
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best cruises
Great luxury cruise along halong bay with great staff!
Stayed 1 night in Jun 2017

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Ha Long
Amazing staff really fun time! Only complaint was they fed us TOO much!
Stayed 1 night in Jun 2017