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Reviews of Legend White Dolphin Cruise

3 out of 5
Legend White Dolphin Cruise
6A Le Thanh Tong, Hon Gai, Ha Long

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2 out of 4 reviews" "
Rating 8 - Good. 2 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 0 out of 4 reviews" "

9.0/10

Cleanliness

9.6/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Service Manager on 4 Jan 2019
Dear Client We love to read such positive feedbacks about our cruise and we are thankful to your kind words. Thank you for taking time to give us such a personal and informative review. We are delighted to read that you were satisfied with your stay as well as the service in the cruise. Delivering excellent services has always been our core value, it is always gratifying to receive such praise. We would love to share your kind words with all crews on the boat , your complement will make their day. Once again, we thank you for your sharing and recommendation. We wish you all the best in the future. Sincerely yours, White Dolphin Cruises

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 2D1N Trip
Pick up from hotel in Hanoi was 25min late, however that's better than the pick up times for other tours I went with (which was late 40min). The ride to Halong was long; 4 hours each way with a half hour rest stop. The minibus could be improved to be more comfortable. The ship itself is quite small and cozy. I believe there are 8 cabins onboard, however during my trip, only 5 were occupied with a total of 9 passengers. It was quite nice to be with such a small group. The crew were great and they tried to accommodate all food restrictions. One suggestion is for the main guide to relay more information for each attraction, sometimes I was not sure what was the significance of the location. The cabin was spacious and the bed is average for Asian standard. Cabin and bathroom were both clean. There were at least 10 other ships on the same itinerary as ours, but I believe due to the small size of our ship, we had a better experience.
Stayed 1 night in Oct 2018
Response from Sale Manager on 26 Oct 2018
Dear Qian Chen We love to read such positive feedbacks about our cruise and we are thankful to your kind words. Thank you for taking time to give us such a personal and informative review. We are delighted to read that you were satisfied with your stay as well as the service in the cruise. Delivering excellent services has always been our core value, it is always gratifying to receive such praise. We would love to share your kind words with all crews on the boat , your complement will make their day. Once again, we thank you for your sharing and recommendation. We wish you all the best in the future. Sincerely yours, White Dolphin Cruises

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a really relaxing cruise. Good services from White Dolphin representative (his name is Tu) He called to make sure everything is ok from pick-up to drop off. Crew staffs were nice and helpful. Food was mostly seafood that was caught locally , fresh and well prepared. Overall exceed expectation of a 3 star cruise.
Stayed 1 night in Oct 2018
Response from Mr Tu, Sale Manager on 5 Oct 2018
Dear Anonymous We love to read such positive feedbacks about our cruise and we are thankful to your kind words. Thank you for taking time to give us such a personal and informative review. We are delighted to read that you were satisfied with your stay as well as the service in the cruise. Delivering excellent services has always been our core value, it is always gratifying to receive such praise. We would love to share your kind words with all crews on the boat , your complement will make their day. Once again, we thank you for your sharing and recommendation. We wish you all the best in the future. Sincerely yours, White Dolphin Cruises

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
餐飲很棒 服務很專業，物超所值的旅遊
Stayed 1 night in Dec 2018
Response from Sale Manager on 3 Jan 2019
Dear Client We love to read such positive feedbacks about our cruise and we are thankful to your kind words. Thank you for taking time to give us such a personal and informative review. We are delighted to read that you were satisfied with your stay as well as the service in the cruise. Delivering excellent services has always been our core value, it is always gratifying to receive such praise. We would love to share your kind words with all crews on the boat , your complement will make their day. Once again, we thank you for your sharing and recommendation. We wish you all the best in the future. Sincerely yours, White Dolphin Cruises