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Reviews of Clarks INN Suite Gwalior

4 out of 5
Clarks INN Suite Gwalior
M.L.B. Road, Phool bagh, Gwalior, Madhya Pradesh

Reviews

8.6

Excellent

Rating 10 - Excellent. 5 out of 12 reviews" "
Rating 8 - Good. 5 out of 12 reviews" "
Rating 6 - Okay. 2 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 0 out of 12 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Pushpendra Nabh

Liked: Staff & service, property conditions & facilities, room comfort
The service was very good but the room bedsheet was not clean. I had to call reception to highlight it and after that they changed the sheet and pillow covers again
Stayed 1 night in Jan 2022

10/10 Excellent

Geetha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Clarks Inn
Great stay. The hotel is well maintained and clean. The staff is very professional. Breakfast is sumptuous and tasty.
Stayed 2 nights in Dec 2021

6/10 Okay

RAJDEEP

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location is excellent. Although overall was ok but found that the staff was struggling to maintain their performance.
Stayed 1 night in Oct 2021

10/10 Excellent

Ritesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Gwalior
It is a nicely maintained property. Staff was truly welcoming.
Stayed 1 night in Dec 2020

8/10 Good

Sanjay Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gwalior visit.
It was a decent experience. The entire staff were really polite and prompt with their service. Full points to them. The breakfast was also pretty nice. The room was spacious and neatly laid out. The bed was quite comfortable and the air conditioning was good too. There were a couple of nagging issue though. Firstly, the toilet had a peculiar odour all throughout our stay and then there was no warm water after 11pm. Upon asking the reception, we were told that they shut the boiler in the night. So, there wasn't any 24 hour running hot water supply. Even in the mornings the water was just about tepid.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 5 nights in Oct 2018
Response from Deepak Khattri RDM on 26 Nov 2018
Dear Guest, thank you for your feedback. We assure that the above feedback will be taken in the most optimistic way and considered as a point of improvisation. We look forward to the pleasure of serving you on your next visit. Best regards,

10/10 Excellent

kishore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay in Gwalior.
Clark’s inn suites is a comparatively new property. The shower is most powerful I have found in 4 and 5 star property across India. The spa is excellent. We did not use swimming pool but had meal in restaurant in the evening which was delicious.
Response from Deepak Khattri Room Division Manager on 18 Aug 2018
Dear Guest, We are delighted to read your review & would like to thank you for appreciating our services. I am glad that you enjoyed stay at the hotel. Please let us know when you are planning to visit us in future, It will be our pleasure to serve you again with better hospitality. Your Sincerely, Deepak Khattri Room Division Manager

6/10 Okay

Thanmaya

Disliked: Staff & service, property conditions & facilities
Unfortunately the only decent hotel in Gwalior
The location of the hotel is fairly central. The check-in for me took more than 30 mins, they also did not have my updated reservations. The Rooms are very small for the price they charge. The place although done up well, the bathroom was stinking and every time somebody flushed I could hear it in the room! Wi-fi was poor and slow
Stayed 3 nights in Nov 2017
Dear Guest, At the onset i would like to thank you for the opportunity of being able to serve you. I take this opportunity to thank you for your time in evaluating our product and services. I certainly believe that there has been a point leading to an impression creating a level of dissatisfaction from our services.Though we constantly work to ensure that your visit with us is a memorable one and in the same intent even the team did furthered to make your stay comfortable. Please be assured, the said feedback is taken in the best spirit and your points have been considered as a point of improvisation in order to deliver better to all our guests. Best Regards, Ashvinder Singh Saini General Manager

10/10 Excellent

Rajiv, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located hotel Close to the restaurants
It was a very pleasing stay. right from the staff outside the hotel to the reception to the house keeping, the staff were very friendly and efficient. Both the check in and the check out were completed without any fuss. When we got to the hotel, on a hot summer afternoon, we were very promptly greeted with a soothing and refreshing cold towel and a glass of coke. Most impressed! The extra bed we had asked for was ready by the time we returned to the hotel in the night. The breakfast the next morning was tasteful and I remember we had ordered two cappucinos and the server took the trouble of going outside the restaurant to the cafe and serving it to us piping hot. We were extremely pleased about our stay.

8/10 Good

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and cheerful people
Simple relaxing stay. Good service great helping staff. Clean rooms and quick response to queries. One challenge rooms are smaller for price you pay.
Response from General Manager on 7 Jan 2017
Dear Guest, We are delighted to read your review & would like to thank you for appreciating our services. I am glad that you enjoyed stay at the hotel. Please let us know when you are planning to visit us in future, It will be our pleasure to serve you again with better hospitality. Your Sincerely, Puneet Tyagi Front Office Manager

8/10 Good

CHANDRA

Liked: Cleanliness, property conditions & facilities, room comfort
A New and Wonderful Hotel
I stayed here for 04 nights. The hotel is new. The rooms and everything else is neat and tidy. Service is good. Staff is excellent.I enjoyed the stay. The food served is delicious (Indian), though the 'variety' has scope of improvement. The breakfast can become much more sumptuous, scrumptious and lavish. Perhaps a shade costlier for the town that it is in.
Response from General Manager on 7 Jan 2017
Dear Sir, It is indeed a pleasure to hear about your wonderful experience. We are delighted to note that you enjoyed stay at the hotel and definitely, you will feel improvement in the services. Thank you for sharing your kind review and look forward to welcoming you again. Your Sincerely, Puneet Tyagi Front Office Manager

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rapport qualité prix
Très bien situé , personnel très aimable , excellent rapport qualité prox
Stayed 1 night in Aug 2023
Response from Clarks INN Suite Gwalior on 16 Aug 2023
Dear Emmanuel,We greatly appreciate your positive feedback! We're glad to hear that you found our location convenient and our staff friendly. We pride ourselves on providing excellent quality for our customers. Thank you for your review!