Hello there, Team.
I'd like to tell you about my stay at Double Tree by Hilton Baani Square.
Overall, it was a negative, if not downright pathetic, experience.
I'd like to explain the specifics of my complaint.
1. Despite availability, we were not given a room on a higher floor - by Mr. Ritesh
2. The room had a sewage blockage that was not immediately resolved. It took two complaints to get it resolved.
3. We discovered ants in our room and when we requested a different room, they took us to the 7th floor and to a stinking room.
4.Despite multiple phone calls, soap and body wash were not delivered.
5. Our room card was deactivated on the fourth day, and we had to wait for 20 minutes for someone to come with a new card.
6.It took them 20 minutes to deliver a water bottle.
7.Duplicate keys were required. Nobody showed up to assist us with duplicate keys. Fortunately, I had an extra card and was able to open the door.
Overall, it was a dreadful experience, and I would not recommend it.