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Reviews of Adriatika Hotel & Residence

4.5 out of 5
Adriatika Hotel & Residence
4 av 20-44 Zona 14, Guatemala City, Guatemala

Reviews

9.2

Wonderful

Rating 10 - Excellent. 406 out of 557 reviews" "
Rating 8 - Good. 90 out of 557 reviews" "
Rating 6 - Okay. 34 out of 557 reviews" "
Rating 4 - Poor. 13 out of 557 reviews" "
Rating 2 - Terrible. 14 out of 557 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alina Del Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvo muy limpio, agradable servicio, el cuarto con las cosas necesarias.
Stayed 1 night in May 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
We have made this hotel our home outside of the USA. The staff is welcoming, friendly and provide excellent service. Our kids love the pool and the playground area.
Stayed 1 night in May 2024
Response from Paola P. on 24 May 2024
Dear Guest,We are glad to know that we are your home away from home.Our pool and playground are designed with you and your little ones in mind.Our staff works every day to provide you with excellent service.We hope to see you back soon at Adriatika Hotel & Residence Guatemala City.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 2 nights in May 2024
Response from Paola P. on 23 May 2024
Dear Guest,Thank you for sharing your experience with us. We are a wonderful hotel.We look forward to seeing you soon at Adriatika Hotel & Residence Guatemala City.

10/10 Excellent

SeeEun

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had wonderful stays
Stayed 3 nights in May 2024
Response from Paola P. on 20 May 2024
Dear Guest,Thank you for your comment. We are glad that your stay was wonderful.We look forward to seeing you soon at Adriatika Hotel & Residence Guatemala City.

10/10 Excellent

Isa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Excellent service
Stayed 1 night in May 2024
Response from Paola P. on 20 May 2024
Dear Guest,Thank you for your comment. We are glad that your stay was excellent.We look forward to seeing you soon at Adriatika Hotel & Residence Guatemala City.

10/10 Excellent

Michelle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy this property. The people are nice and my dogs feel at home. This time the pool was open and I enjoyed it very much. I just wish it was open later. This was the second time I stayed here and would go again.
Stayed 2 nights in Apr 2024
Response from Paola P. on 11 May 2024
Dear Guest,We are pleased that you found everything fine during your stay.For us it is a pleasure to serve you, our pool is one of the most beautiful things that our hotel has and we are glad you enjoyed it. Your pet is always welcome.We look forward to seeing you soon at Adriatika Hotel & Residence Guatemala City.

10/10 Excellent

Juan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 4 nights in May 2024

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in May 2024
Response from Paola P. on 8 May 2024
Dear Guest,At Adriatika Hotel & Residence we work day by day to make sure that everything is very well during your stay, we are glad to have fulfilled this.We hope to see you again soon on your visit to Guatemala City.

10/10 Excellent

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!!!
Stayed 1 night in May 2024
Response from Paola P. on 8 May 2024
Dear Guest,We are glad you enjoyed your stay and especially that it was excellent.We hope to see you back soon at Adriatika Hotel & Residence Guatemala City.

6/10 Okay

Jeny

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The couch was extremely dirty
Stayed 2 nights in Mar 2024
Response from Paola P. on 7 May 2024
Dear Guest,We appreciate your comment, it helps us to improve.We extend an apology regarding the sofa.

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Paola P. on 3 May 2024
Dear Guest,Thank you for your rating.

6/10 Okay

Shanique

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Paola P. on 20 May 2024
Dear Guest,Thank you for your rating.

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to the airport and other areas
Stayed 1 night in Apr 2024
Response from Paola P. on 29 Apr 2024
Dear Guest,We are glad you enjoyed your stay and our privileged location.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As advertised: spartan but gets the job done.
Stayed 1 night in Apr 2024
Response from Paola P. on 29 Apr 2024
Dear Guest,Thank you for sharing your experience with us.

10/10 Excellent

Abner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply great
Stayed 8 nights in Apr 2024
Response from Paola P. on 29 Apr 2024
Dear Guest,Thank you for sharing your experience with us.

10/10 Excellent

Luis Enrique

Liked: Cleanliness
Excelente ubicación y excelente servicio
Stayed 1 night in Apr 2024
Response from Paola P. on 29 Apr 2024
Estimado huésped:Nos alegra que haya disfrutado su estadía.Lo esperamos de vuelta pronto.

10/10 Excellent

German

Stayed 3 nights in Mar 2024
Response from Paola P. on 18 May 2024
Dear Guest,Thank you for your rating.

10/10 Excellent

German

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, staff and location.
Stayed 1 night in Mar 2024
Response from Paola P. on 29 Apr 2024
Dear Guest,We are delighted that you enjoyed your stay.

8/10 Good

Niels, Escazu

Stayed 2 nights in Apr 2024
Response from Paola P. on 14 May 2024
Dear Guest,Thank you for your rating.

10/10 Excellent

Leland, Stevens

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place with excellent accomodations.
Stayed 1 night in Apr 2024
Response from Paola P. on 24 Apr 2024
Dear Guest,We are glad you enjoyed your stay.We hope to see you back soon.

10/10 Excellent

Rodrigo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel realmente tiene unas excelentes habitaciones y comodidades, el personal es muy atento. Lo unico que me parece que podrían mejorar el desayun o poner algun tio de buffet
Stayed 5 nights in Apr 2024
Response from Paola P. on 15 Apr 2024
Estimado huésped:Muchas gracias por compartir su experiencia con nosotros. Su opinión es muy importante para mejorar.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay. Clean spacious room. Good AC and hot water.
Stayed 2 nights in Apr 2024
Response from Paola P. on 11 Apr 2024
Dear Guest,Thank you for sharing your experience with us.We are glad you enjoyed your stay.

10/10 Excellent

Karina

Stayed 8 nights in Mar 2024
Response from Paola P. on 3 May 2024
Dear Guest,Thank you for your rating.

10/10 Excellent

youn joo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel bien equipado y comodo con buen precio
Stayed 2 nights in Apr 2024
Response from Paola P on 9 Apr 2024
Estimado huésped:Gracias por compartir su experiencia con nosotros. Le esperamos de vuelta pronto.

10/10 Excellent

mauicio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girls at from desk so nice ♥️
Stayed 1 night in Mar 2024
Response from Paola P on 5 Apr 2024
Dear Guest,Thank you for your valuable feedback regarding our reception team.We hope to see you back soon.

10/10 Excellent

Aurial

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Paola P on 2 Apr 2024
Dear Guest,Thank you for your rating.

10/10 Excellent

Emerson

Stayed 1 night in Mar 2024
Response from Paola P. on 19 Apr 2024
Dear Guest,Thank you for your rating.

10/10 Excellent

gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Paola P. on 1 Apr 2024
Dear Guest,Thank you for your comment.

10/10 Excellent

Yamile, Austin

Liked: Cleanliness, amenities, property conditions & facilities
Every thing was excellent!
Stayed 1 night in Mar 2024
Response from Paola P. on 27 Mar 2024
Dear Guest,Thank you for sharing your experience.We hope to see you back soon.

10/10 Excellent

Eric, Rochester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Take a taxi from the airport, it’s ten minutes to the other side of the airport! Their shuttle didn’t show up, which was just as well, because the taxis were cheaper.
Stayed 1 night in Mar 2024
Response from Paola P. on 26 Mar 2024
Dear Guest,Thank you for sharing your experience, we extend an apology regarding your relocation.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Paola P on 13 Apr 2024
Dear Guest,Thank you for your rating.

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 1 night in Mar 2024
Response from Paola P on 19 Mar 2024
Dear Guest,Thank you for your comment. We are glad you enjoyed our services, it is a pleasure to serve you. Your opinion is very important to us.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really gorgeous, well maintained property. Clean and had everything we needed to be comfortable. Would definitely book here again!
Stayed 1 night in Mar 2024
Response from Paola P on 19 Mar 2024
Dear Guest,Thank you for your comments. We are glad to have met your expectations. We hope to see you back soon.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice place
Stayed 3 nights in Mar 2024
Response from Paola P on 19 Mar 2024
Dear Guest,Thank you for your comments.We hope to see you back soon.

10/10 Excellent

Ibukunoluwa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Clean and spacious room. Quite and safe. Amenities great. Great proximity to airport. Breakfast was good. We stayed 4 days and it was same breakfast. It would be nice to have different options daily.
Stayed 4 nights in Mar 2024
Response from Paola P on 14 Mar 2024
Dear Guest,Thank you for sharing your opinion with us.We are glad you enjoyed your stay.

4/10 Poor

jorge

Stayed 1 night in Mar 2024
Response from Paola P. on 1 Apr 2024
Dear Guest,Thank you for your rating.

10/10 Excellent

Van

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly recommend staying here while in Guatemala City. Not only were the accommodations first rate, but also they have extremely secure parking that is free. If you are planning to rent a car, this is a perfect place to stay.
Stayed 1 night in Mar 2024
Response from Paola P on 8 Mar 2024
Dear Guest,We are glad that you found the facilities and security to your liking.We work every day to provide you with the best service.

10/10 Excellent

Amanda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time staying here and have never been disappointed. Very nice hotel with comfortable room, wonderful amenities, and nice restaurant on site. Enjoy the pool and hot tub. Safe place to walk outdoors. Convenient location to get to airport, good restaurants and desirable parts of the city. Staff is always friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Paola P on 8 Mar 2024
Dear Guest,Thank you for sharing your experience with us.We hope to see you back soon.

10/10 Excellent

Julissa edith batres, Jamaica P.

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We visited for 1 night only. We stayed at a 2 bed 3 bath apartment style. Clean, spacious and free WiFi. We loved the breakfast and the room service. The only down I’d like to mention was our driver to the airport. His driving was wild, he was very rushed and we had 2 toddlers in the van so we had to hold on to them tightly. Besides this hiccup I would stay here again.
Stayed 1 night in Feb 2024
Response from Paola P on 5 Mar 2024
Dear Guest,Thank you for sharing your experience with us. We are glad you enjoyed our facilities, on the other hand we extend an apology for what happened during your transfer regarding our pilot.Your suggestion helps us to improve. We hope to see you back soon.

10/10 Excellent

Alejandra, Mejicanos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very helpful when asking for recommendations on places to visit. At Check-in I was immediately informed of the VIP access and discounts. I would stay in the hotel again without a doubt.
Stayed 2 nights in Feb 2024
Response from Paola P on 2 Mar 2024
Dear Guest,Thank you for sharing your experience with us.We are glad to have met your expectations, to the extent of wanting to stay with us again.We look forward to seeing you soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After traveling through Guatemala and staying in a variety of hostels and hotels, Adriatika was a welcomed luxury. It was VERY clean, restaurant was good and quick, quiet rooms, pool was cold but hot tub was perfect although the on/off button was nowhere obvious, and the staff were very helpful. My only complaint was I paid $20usd which was already overpriced, for a 730am airport shuttle that was late. I will not use the shuttle again for that price or late service. The driver was kind and apologized for being tardy.
Stayed 1 night in Feb 2024
Response from Paola P on 2 Mar 2024
Dear Guest,Thank you for sharing your experience with us.Your comments help us to improve.

10/10 Excellent

Manuel, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Very clean. Friendly and efficient staff. Beautiful pool area
Stayed 1 night in Feb 2024
Response from Paola P on 26 Feb 2024
Dear Guest,Thank you for sharing your experience with us.We work every day to provide you with an excellent service.

10/10 Excellent

Ana

Stayed 3 nights in Feb 2024
Response from Paola P on 26 Feb 2024
Dear Guest,Thank you for your rating.

10/10 Excellent

curtis

Liked: Cleanliness, property conditions & facilities
Very nice and very clean and comfortable room
Stayed 1 night in Feb 2024
Response from Paola P on 23 Feb 2024
Dear Guest,Thank you for sharing your experience. We are glad that it was satisfactory.

10/10 Excellent

Meray

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel
Stayed 5 nights in Feb 2024
Response from Paola P on 23 Feb 2024
Dear Guest,Thank you for sharing your experience. We are glad that it was satisfactory.

10/10 Excellent

marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location nice hotel 😊
Friendly staff, location superb.
Stayed 4 nights in Feb 2024
Response from Paola P on 20 Feb 2024
Dear Guest,Thank you for sharing your experience with us.

8/10 Good

Lazaro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice place to stayed.
Stayed 1 night in Feb 2024
Response from Paola P on 20 Feb 2024
Dear Guest,We are glad you enjoyed your stay.We hope to see you back soon.

10/10 Excellent

raul

Liked: Staff & service, property conditions & facilities
Great place i recommend it
Stayed 3 nights in Feb 2024
Response from Paola P on 12 Mar 2024
Dear Guest,Thank you for sharing your comment with us.

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and renovated. Personnel is the best
Stayed 1 night in Feb 2024
Response from Paola P on 20 Feb 2024
Dear Guest,Thank you for sharing your experience with us, our staff works every day to provide you with a quality service.

10/10 Excellent

Deysi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Feb 2024
Response from Paola P on 20 Feb 2024
Dear Guest,Thank you for sharing your experience with us, our customer service is one of our main attributes.