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Reviews of Soluxe Hotel Guangzhou

5 out of 5
Soluxe Hotel Guangzhou
No.199 Huangpu Road Central, Tianhe District, Guangzhou, Guangdong

Reviews

8.8

Excellent

Rating 10 - Excellent. 441 out of 828 reviews" "
Rating 8 - Good. 301 out of 828 reviews" "
Rating 6 - Okay. 57 out of 828 reviews" "
Rating 4 - Poor. 15 out of 828 reviews" "
Rating 2 - Terrible. 14 out of 828 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nour

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in and check out not so good…the reason is English illiteracy. Check out took over 25 mins Room upgrade was nice which also gave me access to free decent meals Suite itself was very impressive. It even had a massage chair Tv programs mostly Chinese, unlike international hotels where at least few international channels are available Breakfast buffet and dinner buffet were rich The surrounding area is boring and required taxi to go somewhere interesting Shuttle bus to canton fair took very little time, around 10 mins which is a real advantage Overall stay: positive
Stayed 3 nights in Apr 2024

10/10 Excellent

HERBERT, Guatemala

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel, great buffet, the rooms are very spacious, the hotel is very near to the metro station and you have close options for dinning.
Stayed 5 nights in Mar 2024
Response from Soluxe Hotel Guangzhou on 7 Apr 2024
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms Wang as a front desk manager went extra miles and beyond to solve issues facing customers and deserves a major praise.
Stayed 5 nights in Jan 2024
Response from Soluxe Hotel Guangzhou on 12 Mar 2024
Dear guest, thank you so much for your kind words about Ms. Wang. We are delighted to hear that she went above and beyond to assist you. Ms. Wang is an excellent member of our team, and we are grateful for her dedication to providing outstanding service. Your recognition means a lot to her and to our entire hotel. We will definitely pass on your praise to her. Thank you again for taking the time to share your positive experience. We look forward to welcoming you back soon!

8/10 Good

XIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Soluxe Hotel Guangzhou on 7 Apr 2024
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

jeremy

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view of the tower and city. Staff were very friendly.
Stayed 1 night in Feb 2024
Response from Soluxe Hotel Guangzhou on 27 Feb 2024
Thank you for your kind words! We are thrilled to hear that you enjoyed the beautiful view of the tower and city, as well as the friendly service of our staff. We strive to provide a pleasant experience for all of our guests, and it's great to know that we were able to meet your expectations. We hope to welcome you back again soon!

10/10 Excellent

KATSUNORI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
warm hospitality
Stayed 1 night in Jan 2024
Response from Soluxe Hotel Guangzhou on 27 Feb 2024
Thank you for sharing your positive experience. Our team works hard to deliver warm and attentive service, and it's great to hear that it was appreciated.

8/10 Good

Aleksandr, Doha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine hotel at a convenient location. Nice breakfast! And the restaurants at the hotel are great! Fine gym and pool. The room was spacious, but the smell was not pleasant. It was a bit difficult to breathe, possibly because of the pollution. Would be great if the staff could speak at least a bit of better English. It was tough to ask for anything.
Stayed 3 nights in Jan 2024
Response from Soluxe Hotel Guangzhou on 27 Feb 2024
Thank you for your feedback. We are glad to hear that you enjoyed our convenient location, nice breakfast, great restaurants, fine gym, and pool. We apologize for the unpleasant smell in the room and will take appropriate measures to address the issue.Regarding the communication difficulty, we will strive to improve the English proficiency of our staff to better serve our guests. We appreciate your suggestions and look forward to welcoming you back again.

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very good value for the price. It had a great view over Guangzhou and was right beside a nice park. Metro was very close. Breakfast buffet was excellent with a lot of choice. No pool in winter.
Stayed 3 nights in Dec 2023
Response from Soluxe Hotel Guangzhou on 27 Feb 2024
Thank you for your comments. We're glad you enjoyed the great view, nice park, and excellent breakfast buffet. Our pool is available for use in winter. Looking forward to seeing you again!

8/10 Good

Zuwang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Soluxe Hotel Guangzhou on 27 Feb 2024
Thank you. We're glad you enjoyed your stay. Look forward to seeing you again.

8/10 Good

Robert

Stayed 2 nights in Dec 2023

10/10 Excellent

YU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great and staffs are very nice.
Stayed 2 nights in Dec 2023

8/10 Good

jeng kang, Singapore

Business traveller
Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

yangyang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy stays in hotel
Stayed 2 nights in Nov 2023

8/10 Good

Mei San, Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good as the location is nearby the Railway Station.
Stayed 1 night in Nov 2023

10/10 Excellent

Nicole A

Stayed 7 nights in Oct 2023

8/10 Good

Robert, Washington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to the Pazhou complex. Convenient shopping close by.
Stayed 3 nights in Oct 2023

8/10 Good

Guy

Stayed 4 nights in Oct 2023

8/10 Good

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Really clean, comfortable and spacious room and bathroom. Hotel staff were really helpful and the breakfast and room service were delicious. The hotel doesn't have a bar which was unusual but otherwise offered all I needed
Stayed 4 nights in Oct 2023

10/10 Excellent

Hakan

Liked: Cleanliness, staff & service, property conditions & facilities
Good for business customers visiting Canton fair, excellent shuttle bus arrangement by very friendly staff.
Stayed 6 nights in Oct 2023

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

10/10 Excellent

Shane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Soluxe
Quite a nice hotel, especially for the price. Buffet in the restaurant is very impressive. Concierge staff are very helpful. Clean and spacious.
Stayed 5 nights in Oct 2023

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gusto: la atencion y la buena ubicacion para la feria de canton No Gusto: Cuarto con falta de mantenimiento. Manchas de humedad y olor a humedad. Control de sistema de AC no funcionaba
Stayed 4 nights in Oct 2023

10/10 Excellent

Mohammad

Business traveller
Liked: Amenities, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2023

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Really was excellent. Staff very good and bed super comfy. The breakfast was superb and fresh with a huge choice. 10/10
Stayed 1 night in Oct 2023

6/10 Okay

Jenny

A local 5 star = Int'l 3 star
Nice view, room space fine, breakfast just OK. The lamb restaurant downstairs super good service and quality!
Stayed 3 nights in Jul 2023

4/10 Poor

Jenny

Travelled with family
Disliked: Property conditions & facilities, room comfort
3 Star Quality Hotel
No aircon in our room, too hot to bear. They didn't prepare the extra bed and baby crib inside room as we communicated in advance through email. Good they had a baby bathtub, but no bottle sterilizer. Pool was messy and not so well managed. Breakfast variety was good, but quality wise not so. 1 of F&B staffs there refilled salad leaves that fell on the floor. He just picked it up from floor and put it on the bowl of buffet!!!!!!!! Terrible.
Stayed 3 nights in Jul 2023
Response from Sherine on 2 Aug 2023
Dear guest，Greetings from Soluxe Hotel Guangzhou！Thank you for your feedback. We will collect it and provide it to the hotel management. Strive to provide better service next time, thank you！

8/10 Good

Alp

Business traveller
Liked: Cleanliness, staff & service, room comfort
I love this hotel. Great for value
I love this hotel. Positive Sides; Generally, it's well managed. The rooms are spacious. Clean Enough, staff are friendly, they serve fruit in the room. Minibar choices are plenty and prices are cheap. The gym room is so spacious with many machine choices. The pool is enough and instant saunas next to the pool are super helpful. Couples and friends can also use it at the same time. Negative Sides; The pool and jacuzzi sides are extremely slippery, I was about to fall badly. Pool sides must be stuck with anti-slippery stripes. Otherwise, someone will be hurt. Lifts are sometimes slow. But, overall it's 8 out of 10 for me. I will stay again. Thanks
Stayed 1 night in Jul 2023

8/10 Good

PHEE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

6/10 Okay

Thiam Wee

Liked: Cleanliness, staff & service
Disliked: Room comfort
Old, time for upgrade and rejuvation
Aircon was not cold enough and could not be adjusted to lower temperature. Everything looks old. Mattress in my room was already sunken in on one side. Didn’t sleep well throughout my 4-night stay
Stayed 4 nights in May 2023

10/10 Excellent

Yetunde Aminat

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

nancy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 3 nights in Apr 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
It’s okay
When arriving they upgraded our hotel as they sold out of the one we booked. Hotel was 43rd floor, very high. The shower was not good and you had water up until your ankles when showering as it’s blocked. The shower hose is very small so not much water. Breakfast was not included and we decided to pay one time, mostly pork as a Muslim was unable to eat. It’s not a bad hotel but it’s not amazing, very pricey. Used for canton Faire.
Stayed 4 nights in Apr 2023
Response from JIM on 29 Apr 2023
Dear guests, Hello, thank you very much for your valuable advice, we will work hard to improve, look forward to your next visit

8/10 Good

Ruth

Stayed 1 night in Apr 2023

8/10 Good

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
good size clean rooms with view. Had a shuttle bus to Guangzhou exhibition hall
Stayed 3 nights in Mar 2023

8/10 Good

Darshan

Stayed 4 nights in Mar 2023

8/10 Good

Dorota

Stayed 3 nights in Oct 2022

10/10 Excellent

Naomi, Surrey

Travelled with group
Good room and helpful staff, great location to the wonderful park from exercise
Stayed 1 night in Oct 2020

6/10 Okay

ZHEN

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2020

8/10 Good

GUIDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views, excellent location
Soluxe Hotel is located right next to the Tianhe Park metro station (exit B) which renders the location as top notch. The people working behind the counter had a very good English. Breakfast was great too. Good food and great ambience. The pool area could use a good update since it is a five-star hotel but the jacuzzi area is probably a 3-star at best. Overall, a great place to stay. Views from the top floors are spectacular.
41st floor.
41st floor view
Outside view
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed in Soluxe Guangzhou for 3 nights with my family during new year. The location is great with metro nearby about 5 minutes walk. However the hotel is not up to the 5 star standard by far: air conditioning was not working, and the front desk kept changing room for us without telling the cooling air was not even opened for central system; smoking smell in the room even it is non smoking facility; very poor sound proving between rooms, there were loud talking midnight and hotel couldn’t stop them even after complaining; power outage in one of my rooms without any notice from hotel... overall I am very disappointed and feel the service of the hotel can only be zero star and staff are not well trained. Will not recommending to others if you are looking for good services and quiet sleep night.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Really I cannot think of anything to complain about, this hotel is above 5star
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Sara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Canton Fair
The room was enormous. Great location for Canton Fair. I will definitely stay again
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thebrooms were spacious and I at dinner at the restaurant every night. Very good.
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 7 nights in Oct 2019

8/10 Good

sheila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Canton Fair
Loved everything about the stay, however, internet was not so good. Shuttle to Canton Fair was great and close.
Stayed 4 nights in Oct 2019

8/10 Good

tarzan, jungle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice and well located especially if you go to the Canton Fair. The main issue is the internet which is horrible. So slow it seems we are back to 1999.
Stayed 5 nights in Oct 2019

10/10 Excellent

Kadry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kadry A.
Too many goods things to mention. Very good help at the desk, Great Housekeeping, great shuttle plans to and back from the Canton Trade Fair, great view and very good nightly rate. I highly recommend this hotel to anyone staying in Guangzhou.
Stayed 4 nights in Oct 2019

6/10 Okay

Lola, Vancouver

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good place to stay for Canton fair. Staff are somewhat rude at times.
Stayed 5 nights in Oct 2019