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Reviews of Mandarin Hotel Guangzhou

3.5 out of 5
Mandarin Hotel Guangzhou
No 1418 Guangzhou Ave, Guangzhou, Guangdong

Reviews

6.2
Rating 10 - Excellent. 5 out of 114 reviews" "
Rating 8 - Good. 41 out of 114 reviews" "
Rating 6 - Okay. 35 out of 114 reviews" "
Rating 4 - Poor. 24 out of 114 reviews" "
Rating 2 - Terrible. 9 out of 114 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

10/10

Amenities

6.0/10

Property conditions & facilities

Reviews

4/10 Poor

Vishwanath

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Short of staff and food area NO hygiene.
There is no room service facility.
Stayed 1 night in May 2019

4/10 Poor

Louis

Disliked: Staff & service, property conditions & facilities
White elephant of a hotel.
Main train Station close enough to the hotel but there are not many amenities nearby, there are no underground nearby either and it’s not easy to get a taxi because of the off road position. The reception staff are expressionless so don’t expect much help or friendliness. The good points are breakfast is included and normal check out time is 1pm. Don’t get too thirsty as when you finish a complimentary bottle of 300ml water you’ll have to pay for the extra; something I’ve never experienced in other hotels in China.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good place for westerners. Bad breakfast. I would not recommend
Stayed 8 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities
Should not show that there is a pool etc as it is misleading but pleasant staff!
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Although there were no smoking signs in the hotel, there were people smoking in the lobby in front of the reception. No one asked the smokers to smoke outside. On the 15th floor where we stayed, there was like an office located there. Once I saw an employee walked out of the lift to that office & the lift reeked of cigerette smoke. Most unpleasant to ride that lift.
Stayed 5 nights in Dec 2018

8/10 Good

Hasit

Liked: Cleanliness, room comfort
Well located but an older hotel. Comfortable but furnishings etc need to be upgraded
Stayed 1 night in Nov 2018

8/10 Good

Bee Cheng

Liked: Cleanliness, staff & service
Reasonably Priced
The staff at the reception was very helpful and kind as without their help to get a taxi to the Quangzhou East Railway station, we would have missed our train ride to Xiamen. A bellboy helped us with the luggage upon arrival and refused to accept any tips. A warm reception as we had a little basket of local fruit in our room. Shopping centres within walking distance.
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Proximity is good and staffs are restricted . Anyways one
Stayed 3 nights in Aug 2018

8/10 Good

Obey, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 4 nights in May 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely disgusting hotel & very rude service!!
The hotel was filthy from the lobby to the rooms. When I arrived I was given the keys to a room that had not been cleaned. The previous guests had left and they tried to usher me straight in. I missed my first night and therefore was checking in 21 hours after check-in opened. When I went to change my key to a clean room I was told I would have to wait for a room to be cleaned. I reminded them that I was 21 hours late and my room should be ready. The staff were so rude it was disgusting. On night 2 our entire floor was evacuated & there were police everywhere. I had to pack my bag and go down the fire escape. After waiting at reception for at least an hour I was issued with a new key to a different floor with no apology or explanation. When I asked what was going on they said there was no hot water on my previous floor (if you're going to lie try and at least make it believable). The map the hotel had provided Wotif was incorrect which made finding the hotel very difficult. It was in a dodgy area that you couldn't walk to, taxis were the only option. No where to get a coffee or shops/metro close by. Upon checking out, more rude service and then they kept my deposit!! There was no reason for this, no one spoke English fluently and I didn't have time or by this point energy to dispute someone that I knew I wasn't going to win on. This hotel is absolutely repulsive and should not be listed on Wotif anymore. I don't know how it is still available to book.
Stayed 6 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is quite far from MRT, we walk for like 1 hour from MRT. Then outside of the hotel is a garbage center so when we walk in and out there is some not very pleasant smell. But inside the hotel is not bad, room not bad too.
Stayed 2 nights in Apr 2018

6/10 Okay

David

Liked: Cleanliness, staff & service
Business hotel
Hotel is a bot dated and located in the quieter side of Tienhe district so need to take taxi to get to the business area, shopping malls and the higher end restaurants. Around the hotel are only local eataries and garment wholesalers. Bed is hard and worn out so I can feel the individual spring of mattress.

4/10 Poor

Mohamed Amien

Disliked: Room comfort
Hard mattress
Mattress was very hard and uncomfortable.

8/10 Good

Simon Liew Seng Wah

Liked: Cleanliness, staff & service, property conditions & facilities
Dont have safe deposit box!
1) Washer/dryer - inside room dont have! 2) Deep soaking bathtub - don't have bathtub! Room 1501 toilet shower drainage always choke and slow draining.

8/10 Good

michael, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but not close to any metro station.
Hotel is quite comfortable and quiet for one night stay , but not close to any main tourist attraction, and a bit far from metro railway train station.
Stayed 1 night in Mar 2018

6/10 Okay

Wiwi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I think this hotel used to be a popular hotel, but it seem a bit old now. The hotel need some renovation to make it better.
Stayed 2 nights in Jun 2018

4/10 Poor

Traveler_Y, Yardley, PA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was over rated at Travelocity.com
What I hated most when I stay in the hotel, is the hotel has smoking odor every where. This hotel was rated 4 star in Travelocity, but it is way over rated. Hotel guests smoke at lobby, rooms, elevators, mildew in the bathroom. Front desk service representatives some is friendly, one has no smile at all time. this hotel locate too far from the metro, not whining walking distance. The breakfast was good
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Close to East Railway Station Guanzhoudong
Close to East Railway Station - Guanzhoudong. The hotel offer a very good breakfast. The only problem is the room had a subtle smell of smoking - very subtle but you could tell it was there.
Stayed 1 night in Dec 2017

8/10 Good

paulus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Stayed 3 nights in Oct 2017

8/10 Good

PAULUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is good hotel
Wheter is okay
Stayed 1 night in Oct 2017

8/10 Good

A.B.M. HALIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

2/10 Terrible

Han Meng

Disliked: Staff & service
Valuable feedback !
front office staff on midnite shift was very rude & not service orientated
Stayed 3 nights in Oct 2017

8/10 Good

EthanA

Liked: Cleanliness, property conditions & facilities, room comfort
Was a nice hotel. A little old but seemed fairly clean. A nice view and breakfast.
Stayed 1 night in Jun 2017

8/10 Good

abhishek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Zhimin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The hotel location is excellent. Although it is kind of old, the room is still clean and the service is awesome.

4/10 Poor

Ping, PA

Disliked: Staff & service
Room theft, otherwise was ok
We stayed at this hotel for 2 nights in December. In general I would say it's a decent hotel at a reasonable price except someone stole my expensive face cream (I just opened a new jar of face cream before the trip. someone in the hotel emptied my face cream and refilled it with cheap substitute. I didn't found it out until I was a couple of hundreds miles away after I checked out the hotel). when I found it out, I called the hotel, and the staff said I have to file a claim in person, otherwise no action will be taken. We did locked up our suitcases when we were out except my skin care products and cosmetics.

6/10 Okay

Mark, Salt Lake City, Utah, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel needs new management!

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
inconvenience location, difficult to get taxi and far away from MTR. No air-condition in common area and coffee shop in the morning.

6/10 Okay

Verified traveller

short visit for Guangzhou
good location for a shopping stay

2/10 Terrible

Gulzar Alam Chowdhury, Dhaka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most incovenient for foreigners due to language problem. Booked Executive Room but gave me superior room. After much arguments transferred to Executive room but again had to be changed as Air con was not working in the middle of the night. Even standard of Executive floor is very poor. I had the worse experience of my life by staying in this hotel.

6/10 Okay

SURAJ ARORA, CANADA

Liked: Staff & service, property conditions & facilities, room comfort
Stay was OK except one problem that wifi in rooms was very slow.Language is another problem with the staff otherwise everything else OK.

4/10 Poor

Amberson, US

Liked: Cleanliness
Disliked: Property conditions & facilities
Not a western hotel
Dirty floors, internet extremely slow, a long time since this hotel has updated its furniture, artwork, etc. Breakfast did not have enough room to sit even though there more areas that they kept closed. Just one of those experiences.

6/10 Okay

Suraj Arora, Canada

Liked: Cleanliness, room comfort
satisfactory
Language is the biggest problem at this hotel. Hardly any one speaks English, concierge did not handle the job well either again may be because of lack of knowledge of English language. Rooms are good,

6/10 Okay

Bonnie, HK

Liked: Cleanliness
It was just alright
The room was generally clean and tidy but the staff who checked in for us gave poor services, there was no welcoming, no explaining and had attitude problems. We waited at the counter area for service yet nobody assisted us until we requested someone to stop whatever they're doing and assist us. One of the staff responded we did not have any bookings at the hotel when I gave them proof of the bookings confirmations. The more senior staff was rude and even yelled at her staff. The junior staff had no idea what he was doing, he gave us the keycards to our room and said we could go, without giving us back our IDs. Despite the service of the check in staff, the concerige staff/bell man was much more helpful and polite. On our way to explore the city, we asked him for recommendations for food and the best way to reach the railway station, he pointed in the directions and names of the streets to go, in order to reach the station and also advised there were restaurants not far away from the hotel. He was friendly, cheerful and helpful each time we passed his desk! Well done to the concerige!

8/10 Good

wenyi, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy beds
we have good wifi in our room. We did our haircut in salon of the hotel. We are very satified with our haircut with very cheap price.

8/10 Good

Hui Kit Chi Jessie, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is good
Good

8/10 Good

Nirmal, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities
Good price hotel
Room were ok, service very nice, location was odd, could not get taxis, breakfast full non veg-- not a single veg item

6/10 Okay

Mr Tay

Liked: Staff & service
Mr. C Ang
It seem that taxi driver not familiar or know this Hotel.

4/10 Poor

SP, London

Disliked: Staff & service, property conditions & facilities, room comfort
Maybe a 3* at best
Funny smell to the hotel Staff speak no English Beds are very uncomfortable

4/10 Poor

Bubble Me

Disliked: Cleanliness, staff & service, room comfort
Business
Terrible smell despite having air freshener at lobby, sewerage problem unsolved in bathoom causing smell. Bed so hard as if sleeping on wood. Breakfast variety mainly too oily. Overall, hotel needs internal facelift.

6/10 Okay

Kevin, New York

Disliked: Staff & service
It took 15 min to check in and 30 min to check out. You have to have a proof paper of reservation to check in. Exchange service is high. Front desk needs a lot of training.

10/10 Excellent

duncan, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
good quality hotel, friendly staff, clean, quiet good hotel to stay in

8/10 Good

Warick, Sydney

Liked: Cleanliness, staff & service, room comfort
Staff were very friendly and helpful

8/10 Good

Andy, Telford - UK

ok for business
We stayed at this hotel during a business trip spent mostly at the Pazhou Complex (Canton Fair). The hotel is fairly typical for Chinese standards. Four stars - maybe again by China standards. It was ok for the price & good wifi connection which was the main reason for us choosing it. It is just 15 minutes taxi ride to the exhibition, which is not too bad. We have stayed in worse & better - but for the price we paid was as expected.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Yu Kwok

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

WEI CHING

Disliked: Staff & service, property conditions & facilities, room comfort
CP值不高的住房
房間真的很老舊, 浴室蓮蓬頭的架子坏了, 吹風機坏了, 電視坏了,地毯有髒污,床太硬, 週糟環境还算安靜, 但是房間隔音真的太差了, 客房整理也是有點隨便
Stayed 4 nights in Sep 2019

4/10 Poor

JIEUN

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
별로임
오래된호텔임. 프론트에 영어를 구사하는사람이 아무도없음.오직 중국어. 소통불가. 화장실 하수도물이 않내려감. 덮개를 아예 빼야함. 컵,드라이기,전기포트,냉장고등 모든것들이 오래되서 쓰기 굉장히 찝찝한느낌. 패브릭의자는 개찝찝. 앉기도싫었음 두번다시 않갈듯.
Stayed 2 nights in Jun 2019