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Reviews of Four Points by Sheraton Guangzhou, Dongpu

4.5 out of 5
Four Points by Sheraton Guangzhou, Dongpu
No. 1 Jing Ying Road, Hui Cai Road, Dongpu, Tian He District, Guangzhou, Guangdong

Reviews

8.8

Excellent

Rating 10 - Excellent. 56 out of 122 reviews" "
Rating 8 - Good. 56 out of 122 reviews" "
Rating 6 - Okay. 4 out of 122 reviews" "
Rating 4 - Poor. 3 out of 122 reviews" "
Rating 2 - Terrible. 3 out of 122 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Welton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went out of their way to provide top notch service. Sally, Jason, Tammy, Jimi, Luca and Kenny and others that I didn’t catch their names made our stay wonderful. Next time in Guangzhou we will definitely only chose the Four Points by Sheraton in Dongpu.
Stayed 13 nights in Oct 2023
Response from Four Points by Sheraton Guangzhou, Dongpu on 8 Jan 2024
Dear Valued Guest,Thank you for staying at Four Points by Sheraton Guangzhou, Dongpu. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Four Points by Sheraton Guangzhou, Dongpu and we hope to see you again whenever your travel needs bring you back to Guangzhou.Warm Regards,

8/10 Good

Miguel

Stayed 5 nights in Oct 2023
Response from Four Points by Sheraton Guangzhou, Dongpu on 8 Jan 2024
Dear guest, warmly greetings from Four Points by Sheraton Guangzhou, Dongpu. Thank you for spending your precious time to share your comment with us. Regarding the unpleasant experience during your stay, we are deeply sorry that have not met your expectations. Relevant departments of the hotel are following up with your valuable suggestion. I hope that you will give us a chance to get improve and earn back your trust. We sincerely look forward to your next day! Best Regards!

8/10 Good

Ambika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 4 nights in Oct 2023
Response from Four Points by Sheraton Guangzhou, Dongpu on 8 Jan 2024
Dear Valued Guest, Thank you for taking your time to share positive feedback about your stay with us. We are delighted to know that you had a nice stay with us and we look forward to welcoming you back in the future. Warm Regards,

8/10 Good

THANH TRUNG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The metro is a little further to walk for me.
Stayed 8 nights in Aug 2023
Response from Four Points by Sheraton Guangzhou, Dongpu on 8 Jan 2024
Dear Valued Guest, Thank you for taking your time to share positive feedback about your stay with us. We are delighted to know that you had a nice stay with us and we look forward to welcoming you back in the future. Warm Regards,

8/10 Good

Madeleine-Friederike

Response from Four Points by Sheraton Guangzhou, Dongpu on 8 Jan 2024
Dear Valued Guest, Thank you for taking your time to share positive feedback about your stay with us. We are delighted to know that you had a nice stay with us and we look forward to welcoming you back in the future. Warm Regards,

10/10 Excellent

Adrien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Four Points by Sheraton Guangzhou, Dongpu on 8 Jan 2024
Dear Valued Guest, Thank you for taking your time to share positive feedback about your stay with us. We are delighted to know that you had a nice stay with us and we look forward to welcoming you back in the future. Warm Regards,

2/10 Terrible

MAKEDA ANCAR

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Stayed 6 nights in Nov 2019
Response from Fu Xiao Peng on 2 Jan 2020
Dear guests, we are looking forward to your valuable Suggestions on more details so that we can do better. We are looking forward to providing better service for you next time

8/10 Good

Patient Victor

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
My appreciation about the hotel
It is a very good hotel. But one thing is, the majority of its personals don't speak another language a part from Chinese. Even English is difficult for their servers. Also, they don't have Cotton swab, toothpick, weighing machine in the bedroom. They are also far from the business center. These are the few things I found anormal with them. A part from these, all things were good with them. I recommand this hotel to others.
Stayed 8 nights in Dec 2019
Response from Fu Xiao Peng on 13 Dec 2019
Dear guests, thank you very much for your support and recommendation of the hotel. I am glad that you are satisfied with the hotel. As for your language problem, we will actively carry out staff training to provide better service for the guests. There are many business centers around the hotel, such as IKEA, M+park, M·LIVE, TESCO and so on. The hotel is a business hotel, the rooms are relatively simple and comfortable, you have other requirements can consult the hotel staff, we are happy to serve you. Looking forward to your coming again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
Family vacation. Location is not central but taxis are available to take you to where ever and inexpensive.
Stayed 4 nights in Nov 2019
Response from Fu Xiao Peng on 10 Dec 2019
Dear Guest, Thank you for choosing to stay in our hotel and sharing with us. We are very glad to get your recognition and certainly look forward to your return.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from FuXiaoPeng on 9 Dec 2019
Dear Guest, Thank you for choosing to stay in our hotel and sharing with us. We are very glad to get your recognition and certainly look forward to your return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Fu Xiao Peng on 21 Nov 2019
Dear guests, thank you for choosing to stay in our hotel and share with us. We are glad that you are satisfied with the hotel. I hope you have a pleasant journey and look forward to your return.

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from 福小朋 on 21 Nov 2019
Dear guests, thank you for choosing to stay in our hotel and share with us. We are glad that you are satisfied with the hotel. I hope you have a pleasant journey and look forward to your return.

10/10 Excellent

Tarja, Jakarta

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice neighbourhood with a lot of restaurants to choose. just by walking 10 minutes to new ikea mall. The staffs are very helpful..i will come again next time.
Stayed 3 nights in Oct 2019
Response from Fu Xiao Peng on 28 Oct 2019
Dear Guest, Thank you for choosing to stay in our hotel and sharing with us. We are very glad to get your recognition and certainly look forward to your return.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great amenities and location
Stayed 3 nights in Oct 2019
Response from Fu Xiao Peng on 30 Oct 2019
Dear guests, thank you for choosing to stay in our hotel and share with us. We are very happy to have your recognition of your stay experience, room facilities and hotel environment. We look forward to your return.

10/10 Excellent

Cam, Calgary , Alberta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great hotel, staff were excellent and did so many things to make this a great experience,
Stayed 4 nights in Apr 2019
Response from Kiki Chen on 5 May 2019
Dear Guests, Thanks for staying in our hotel and sharing your experience with us. We are glad that you have an enjoyable stay and that our services were up to your satisfaction. We are looking forward to welcoming you back to our hotel again in the near future. Sincerely yours

8/10 Good

Steven

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019
Response from Fu Xiao Peng on 14 Jan 2020
Thank you for you comments, looking forward to your next trip. Best Wish!

8/10 Good

Kwong Tat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located in a convenient location for me. Hotel staffs are nice and friendly. A good business hotel.
Stayed 2 nights in Apr 2019
Response from Kiki Chen on 26 Apr 2019
Thanks for staying in our hotel and sharing your experience with us. We are glad that you have an enjoyable stay and that our services were up to your satisfaction. We are looking forward to welcoming you back to our hotel again in the near future. Sincerely yours

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Fu Xiao Peng on 14 Jan 2020
Thank you for you comments, looking forward to your next trip. Best Wish!

6/10 Okay

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not four out of four points
Location is fairly remote from anywhere although a ten minute walk can get you to the metro. Food in their restaurant was expensive. Concierge staff had poor English and appeared not to work well with each other as a team.
Stayed 1 night in Mar 2019
Response from Kiki Chen on 5 May 2019
Dear Guest, Thank you so much for choosing to stay at our hotel and sharing with us. We are glad that our hotel is up to your expectation. We have shared your compliments with our associates and will pay extra attention to food prices and staff English spoken skill issues. We are looking forward to welcoming you back to our hotel again in the not too distant future.

10/10 Excellent

Ebrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always good in China
Service in China is always exceptionally good . Need more English tv Chanel’s tho .
Stayed 7 nights in Nov 2018
Response from Kiki Chen on 16 Nov 2018
Dear guest, Thanks for staying in our hotel and sharing your experience with us. We are glad that you have an enjoyable stay and we will improve our staff English spoken skill also. We are looking forward to welcoming you back to our hotel again in the near future. Sincerely yours,

10/10 Excellent

ZAHARATI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at four points by Sheraton
Great service, delicious breakfast , very functional and spacious room.
Stayed 3 nights in Oct 2018
Response from Kiki Chen on 8 Nov 2018
Dear guest, Thanks for staying in our hotel and sharing your experience with us. We are glad that you have an enjoyable stay and that our services were up to your satisfaction. We are looking forward to welcoming you back to our hotel again in the near future. Sincerely yours,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. Service was good. The location was a little far from access but taxi friendly.
Stayed 4 nights in Oct 2018
Response from Kiki Chen on 30 Oct 2018
Dear guest, Thanks for staying in our hotel and sharing your experience with us. We are glad that you have an enjoyable stay and that our services were up to your satisfaction. We are looking forward to welcoming you back to our hotel again in the near future. Sincerely yours,

2/10 Terrible

Luke

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
DO NOT TRUST ANY HOTEL STAFF.
The hotel, room, food etc was all fine, the location was out of the way but I knew this HOWEVER Upon leaving I asked the conceriege to book me a taxi to Hong Kong airport, no problem, agreed a fee, and they took me to GUANZGHOU airport. Long story short, I was stuck in Hong Kong for 2 days and it cost me just over £1000.
Stayed 3 nights in Aug 2018
Response from Loki on 13 Aug 2018
We are truly sorry for this kind of misunderstand problem. We call limousine to airport immediately and sent guest to Shenzhen strategic pass but unfortunately still miss the flight. We will retrain our staff need to repeatedly confirm the right information and if guest came back we will arrange room free upgrade to suite and provide free breakfast.

8/10 Good

Steve, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice amenities but abut far from Downtown
Stayed 7 nights in May 2018
Response from MarCom Team on 24 May 2018
Thanks for staying in our hotel and sharing your experience with us. We are glad that you have an enjoyable stay and that our services were up to your satisfaction. We are looking forward to welcoming you back to our hotel again in the near future. Sincerely yours

10/10 Excellent

Manoj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, convenient, comfortabl working aircon!
Good hotel, convenient fro Canton Fair, good breakfast nice room, decent bar - helpful concierge. MOST IMPORTANT: the room was cooled sufficiently with a proper working aircon - China room always have a problem with overheating and the guest ant control the temperature - this was a very good factor in this hotel. Check in time could be improved took really long but thats only minor as all hotels in China take long.
Response from Fu Xiao Peng on 14 Jan 2020
Dear guests, thank you very much for coming to the hotel and expressing your recognition to us. We attach great importance to your comments and will try our best to improve them. Looking forward to your stay again.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Business Hotel away from city center
Clean location away from smog centers. However food choices are not many. Good sized rooms typical of a Sheraton hotel. Access to Google and Gmail was the best feature.
Response from MarCom Team on 24 May 2018
Thank you so much for choosing to stay at our hotel and sharing with us. We are glad that our hotel is up to your expectation. We have shared your compliments with our associates and will pay extra attention to food types. We are looking forward to welcoming you back to our hotel again in the not too distant future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and high class
Stayed here for a week ona business trip, our second time at this hotel. It’s rated 4-star but the accommodations and decor are just as good as any 5-star in china at double the price or more. The only negative is the staff at the fancy (and expensive) Chinese restaurant completely ignored us and botched our order twice, probably because we were westerners. Otherwise the front desk staff and concierge more than made up for it in service and attemtiveness. Highly recommend!
Response from MarCom Team on 24 May 2018
Thanks for staying in our hotel and sharing your experience with us. We are glad that you have an enjoyable stay and that our services were up to your satisfaction. We are looking forward to welcoming you back to our hotel again in the near future. Sincerely yours

8/10 Good

cheryl

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Misleading
The hotel rooms are clean and comfortable. The hotel however is not as described. The hotel is not 15mins away from the Guangzhou East train station or Canton fair more like 40mins with traffic. Stayed here while visiting canton fair and if your looking to do the same note that the bus drops you off in a bad place that’s extremely busy! The swimming pool in reality is very small and has a strange aroma so I didn’t use it.
Stayed 2 nights in Oct 2017

10/10 Excellent

Anurag Rastogi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location... Although little away
Good Location... Although little away from the Exhibition Center... But have shuttle service...

8/10 Good

gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
oasis
Well run hotel , near the fair.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

joaquim

Liked: Cleanliness, room comfort
Disliked: Staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel with great staff. Location was the only problem as nothing was near the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
Very nice hotel. Everyone spoke English and was friendly. It is a 15 minute walk to a shopping mall with KFC and Pizza hut in the lower level and grocery store in the upper levels. The food at the hotel is very expensive, $41 USD for the breakfast buffet per person, $7 for a bottle water or $6 coffee if you want a la carte breakfast plus the price of the food. I didn't try lunch or dinner there. The pool looked nice. My only complaint was the food prices, if you take that into consideration you can get a hotel in a better area with free breakfast for the same price. It is more of an industrial/office area next door to a school and high rise apartment buildings. There is nothing to do around this hotel other than walk around and see some where some of the locals shop. If you just want a clean friendly place to stay I would recommend it.

6/10 Okay

RAFFIN, Michigan

Liked: Staff & service
Just my opinion, and I have spent over 700 nights
Boring, boring, boring. Expensive food (served cold) and nothing near the hotel. Staff was great.

10/10 Excellent

Lynn, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, friendly staff
Overall is satisfactory. Surrounding is quiet and staff are helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quit
Nice hotel and far away from the city centre. The staff was very helpful.

8/10 Good

W. Doug, Wixom, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel with not much around it
The hotel is nice. Not much around it if you want to find places to eat that are not in the hotel.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Staff is very helpful.
It's an average Sheraton property. Staff is very accommodative.

8/10 Good

William, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business short stay
the staff were very courteous and tried to assist where possible though their English wasn't the best but all come good in the end. The food and facilities were very good, very close to train station 5-10 minute walk.

10/10 Excellent

FRANK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Joel, Philadelphia, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean hotel
The visit to the area was to attend the Canton fair. The hotel was very well connected to the fair - having a shuttle bus available right at the front door and also having it clearly visible when getting from the show complex back to the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Very Clean 5 star hotel. Been there a couple of times.

8/10 Good

man san

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doorman
On the whole it was a good experience but there is room for improvement. My only comment was that the doorman should have been more helpful. Arriving with a baby and luggage plus a baby stroller that needed to be unloaded from the back of the car the doorman just stood and watched. I believe this is the second time that a customer is making such comment. The management should be more mindful of our feedback so that to offer customers the basic of service.

4/10 Poor

Bae, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place
nice place to stay for business

10/10 Excellent

fuki84, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to relax after enjoying the city
It is far from downtown and a 15 min. walk from the closer subway station. But such a new hotel at this price range is a good deal. A good surprise was that its access to the airport is relatively easy. A 5 min. taxi ride takes you to a hotel called Grand Royal, where you can get on bus line 4 to Baiyun Intl. Airport.

8/10 Good

Sarah, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
When I did a search this hotel came up as "close to the airport with a shuttle service available". Non of this was true. It cost us $50USD to get from the airport to the hotel and only $30USD for transport back, as then your not at the mercy of airport taxi drivers who do not speak English. It was then a 1hr drive to the hotel. A part from this cost and inconvenience of travle time, the hotel itself was beautiful. Our room was spacious and clean. We were able to check in early without any question. We dined at on of the hotels Cantonese restaurants and found the food great, but the staff not very helpful. We found ourselves being avoided by staff as we did not speak the native tongue, this was extremely frustrating to the point we almost walked out.

10/10 Excellent

Caroline saremi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort