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Reviews of Chateau Star River Guangzhou

4.5 out of 5
Chateau Star River Guangzhou
No.1 Panyu Road North, Panyu District, Guangzhou, Guangdong

Reviews

8.4

Very good

Rating 10 - Excellent. 76 out of 177 reviews" "
Rating 8 - Good. 63 out of 177 reviews" "
Rating 6 - Okay. 26 out of 177 reviews" "
Rating 4 - Poor. 6 out of 177 reviews" "
Rating 2 - Terrible. 6 out of 177 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Hock Lai, KUALA LUMPUR

Liked: Cleanliness, staff & service, property conditions & facilities
Good room amenities.
Stayed 2 nights in Aug 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!!
Great big room and nice hotel lobby!!!
Stayed 1 night in Dec 2019

10/10 Excellent

Gonzalo, Chile

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I HAVE BEEN VISITING THIS HOTEL SINCE OPENING. I REALLY FEEL LIKE HOME. I WILL COME BACK ALWAYS, AND THE MAIN REASON IS MY GOOD FIREND ADAM, WHAT A GREAT SERVICE PERSON!!
Stayed 1 night in Oct 2019

6/10 Okay

JENNYR, Los Angeles

Business traveller, Travelled with group
I was here for a business trip and was told this was the nicest hotel in the area. The location was convenient, food wasn’t bad, and it was overall a decent experience. Initially, our room smelled like a smoking room so we asked to change and they gladly and quickly changed for us. Service here was fine and I don’t have many complaints. There are some food options down the street that were not bad.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room are great, soundproofing needed to be improve as we still able to hear sound from outside
Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The check deals doesn’t have anyone who speaks English. I had ask a friend to help out. Almost no one speaks dangling at the hotel. Room service order was wrong and they didn’t understand what I wanted. I could go on, but it’s pointless. The hotel is extremely beautiful and the facilities are amazing, but the service is poor. The rooms could do with better cleaning specially carpets and toilet seats.
Stayed 1 night in May 2019

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value Hotel
Big nice room a but some have really weird design like having the sink facing the river. Still nice rooms!
Stayed 3 nights in Jan 2019

10/10 Excellent

Euny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Stay 💕
Love love love. Thank you for upgrading my room. VIP rounge was very convenient. I stayed in the corner suite. I loved the bathtub with great view but, bedroom layout wasn’t my favorite
Stayed 1 night in May 2018

10/10 Excellent

tang, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star hotel with good service and a stone throw to the zoo in panyu
Stayed 2 nights in Jul 2018

10/10 Excellent

andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chateau River Guangzhou
luxurious hotel location somewhat outside of city. Higher end residential district, safely walk able it seems. very good service, various food sources local and international
Stayed 3 nights in Jul 2018

8/10 Good

ben, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet n nice river view
The wifi n tv in the bathroom doesnt really work. Staffs are really polite n nice, also has free shuttle bus to water park
Stayed 1 night in Aug 2018

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely but lacking
Although the staff was great and the rooms beautiful, the in-house restaurants were limited as was the neighborhood... It was a nice neighborhood but not a lot going on. Were there a bar or western restaurant (other than the lobby) in the hotel, we wouldn't have noticed the lacking neighborhood.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfying stay
Very spacious room, clean neat and new. Hotel breakfast has a wide selection, absolutely worth trying.

8/10 Good

Sunyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately, people are working there, can't speak English at all. Very hard to communicate. Other than that there were ok.
Stayed 2 nights in Jul 2017

8/10 Good

Kok Beng

Liked: Cleanliness, property conditions & facilities, room comfort
Satisfactory
One of the better choice in the Panyu area
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay
HUGE room, i mean HUGE. Comfortable, Tidy, Amazing grounds, Good buffet dinner, Very helpful staff, Free shuttle service to Chimelong Parks, Fantastic pool, Would visit again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible Hotel
The room is nothing like the photos- photo's show that it looks good and new but it's old and there is dust everywhere

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No english
The only complain i have is that the staff should speak real english.

10/10 Excellent

frannk, venezuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in guangzhou in all mi years going ther
Everything was perfect. Room, room service, attention. There is a shuttle to canton fair that us always on time.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel but not much around, abit far out
Nice hotel, clean, but kind of in middle of nowhere, taxi ride is needed to get to attractions

8/10 Good

leung

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly customer services... however the local area is not that convenient for eat and local commuting...

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Very Disappointing.
They say it is a five star hotel. Hotel itself is a beautiful hotel. Beautiful lobby and great river view. I stayed there for a week. My room was on 20th floor and I had to go back down and change the key because kew wouldn't work. Three times ! First night, there was no shampoo. I couldn't turn off the lights few nights. Light switches worked and sometimes didn't work. Room safe didn't work. They have to fix it while I was in the room. And thick dust everywhere. Terrible !

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

8/10 Good

eileen, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable room
nice, but staff should improve their skills because staff waste an hour to found the information to check in.

10/10 Excellent

Yee Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.

6/10 Okay

Anna, Los Angeles

Liked: Cleanliness, staff & service
Ok hotel.
Stayed here because of location. However, wireless was not that great, food was terrible, and the staff spoke very poor English. The rooms are standard luxury hotel China...very dark.

8/10 Good

Paul

Liked: Cleanliness, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wish there were more staff who could speak English. Also, the breakfast buffet is okay but not great. It seems like they use leftover food next day. The food was cooked but still cold when I went to the buffet at 6:30am. (They open from 6am)

10/10 Excellent

bal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel!
The staff is excellent! The rooms are nice. Would recommend the view towards the river. The food in the restaurants was good, the dim sum especially.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a really nice and beautiful hotel. I travelled with a friend and went to chimlong theme park for two days. It was a wonderful two nights in this hotel. The service is really nice. It offered us free shuttle minivan to the theme park and picked us up. But they would not wait for you when they picked you up back to the hotel, meaning you have to be on time if you want to take this minivan back to the hotel. The swimming pools are nice as well. We had great time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Panyu
Hardware 5 Stars Software 4 Stars I believe should be the best hotel in Panyu District. US$200 per night in that location definitely not cheap.

6/10 Okay

Michael, Manhattan Beach

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Strictly business...OK.
If going for Canton fair or business near fair, comfortable rooms and easy in and out. Limited food options in area and at hotel. Bar/restaurant seem overpriced. I understand if you book early they offer great rates for the fair.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't get to try, but the tennis courts looked great!

10/10 Excellent

Lowell, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent except for the buffet at dinner and breakfast seemed costly for what you received.

4/10 Poor

James, Vancouver, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good from far, but far from good.
Beautiful hotel with spacious rooms but issues with the food in the buffet. I went and poured an apple juice and had 3 dead bugs floating inside. There were even more bugs swirling around other dishes. Service around the hotel was mediocre but I recognize it's difficult with English language barrier.

8/10 Good

Wainny Hsieh, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager
It's a Great hotel !

6/10 Okay

TA, LA

Liked: Cleanliness, room comfort
Good not great
Couldn't just get coffee...the restaurant said they would charge full breakfast price!!! Lobby bar was closed in the morning. It should be open for travelers coming in at all hours. Decor was over the top! But the beds were very comfortable and bathtub was nice and deep!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel staff was very friendly.
The hotel staff was friendly. They made us feel very comfortable. The food from the hotel restaurant was a little over priced. Breakfast $36 USD and dinner $70.

10/10 Excellent

Jimmy Kim, Ho Chi Minh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High Quality Hotel
Luxurious Hotel with reasonable price