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Reviews of Chateau Star River Guangzhou Peninsula

4.5 out of 5
Chateau Star River Guangzhou Peninsula
Shajiao Island, Panyu district, Guangzhou, Guangdong

Reviews

8.2

Very good

Rating 10 - Excellent. 33 out of 78 reviews" "
Rating 8 - Good. 27 out of 78 reviews" "
Rating 6 - Okay. 14 out of 78 reviews" "
Rating 4 - Poor. 3 out of 78 reviews" "
Rating 2 - Terrible. 1 out of 78 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Justin, Oxford, UK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
High quality hotel with good fitness facilities including an outdoor and indoor pool (water is a bit cold though). Rooms are huge with a very comfortable bed, and are very clean and well maintained. WiFi in rooms is not great, better in the lobby. No bar that I could find and info on where the two restaurants are located was poorly signposted and poor info on them in the room. They are on level B by the way. E-cafe Western restaurant was ok, but they literally had the same buffet selection every evening. Breakfast options were fine for western taste, but very expensive. I didn’t try the Cantonese restaurant. Very little I could find to do in the local area other than the sports facilities. No bars or restaurants within easy walking distance, but there is a small supermarket next door. Convenient 10-20 minute drive to the canton fair in the free shuttle bus provided, dependant on traffic. Staff spoke enough English to deal with booking taxis etc. Be aware there are two chateau star river hotels in Guangzhou so make sure you have the full mandarin address with you when getting a taxi back to it. It would be on my shortlist to stay again, but the poor WiFi in the room and lack of a bar stop it from being my 100% go to option. If they sorted those I would stay there every time I visit Guangzhou!
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
It's in the middle of nowhere. Very slow check in as only 1 person spoke English. And also they are using very strong airfreshner at the lobby that was actually causing real headache.
Stayed 4 nights in Apr 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an amazing hotel. The places oozes luxury, the rooms are brilliant, the staff cannot do enough for you, the food is out of this world and there are some parks nearby with lovely walks along the river. Only small criticism is that drinks and food are slightly expensive but the expected cost for a 4 or 5 star hotel.
Stayed 2 nights in Mar 2019

8/10 Good

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the hotel are not to bad, the services are great and hotel staff are friendly. The only thing is that my room do not have a sofa and small table only with a working table with a chair, if a room with 2 person there will be no place to sit but only on the bed.
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Sang Kyun

Liked: Cleanliness, staff & service, room comfort
Nice hotel and staff but room wasn’t very clean
Stayed 1 night in Jan 2018
Response from Stephen Wu on 10 Mar 2018
Dear guest, thank you for choosing Chateau Star River Peninsula and with precious time sharing your feelings.We are honored to be satisfied with the service of our hotel.We are very sorry to know that you failed to meet your expectations. The room hygiene problem you mentioned in the comments, we attach great importance to it, and have already sent your questions to relevant departments to actively improve such problems.Your satisfaction will be the greatest driving force for our continuous improvement in the future. We sincerely look forward to your coming again!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean room. The front office service is e
Fantastic
Stayed 4 nights in Sep 2017

8/10 Good

Jietan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a little bit far from chimelong park
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good hotel for business travelers
The hotels internet was beyond poor. I had to summons help ( finally receiving a router) three times. When checking out and telling the clerk of the problem, she advised me that many many guests complained of the same problem, which suggests the hotel management could not care less to fix the problem. After my first day of trouble, I asked for a free breakfast or something for all the headaches and was denied such. Service not up to par. Hotel was nice, very clean, but in a so so location.

8/10 Good

THOMAZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Hang Fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Weichuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
The stay was very pleasant.

10/10 Excellent

Tommy k, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise away from the busy busy city
Nice hotel for relaxation located in upscale residential area not close for shopping and dinning. Bus stop 1/2 block from hotel $1 RMB will take you into town center or subway station to Guangzhou city. Taxi were almost non existent in that area must call ahead to get one.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel
The hotel is brand new and beautiful. The room was very large and the bed and shower were awesome. Definitely will stay here again. The location itself is a little far from 'downtown' PanYu.

8/10 Good

ran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location

10/10 Excellent

Jimmy Kim, Ho Chi Minh City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Hotel and Great Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

rajkumar, 神戸

Liked: Cleanliness
Disliked: Property conditions & facilities
isolated hotel away from taxi,shopping,fun
i booked my room through expedia ,front desk ask me why you booked from expedia why dont you approach us directly,you mail us we give you good rates.my rates were inclusive of two breakfast which front desk say through expedia you get one breakfast only second we are doing free for you favour because i am privilege member. very far from city have to wait quite long for taxi,near by no shopping last canton fair i stayes it was okay,this time i did not like at all .i will not recommend anybody quite a boring place.and food in the hotel very expensive compare to room rates

8/10 Good

Sutto21, brisvegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern hotel - value for money at trade fair
Good value hotel with all modern facilities & very comfortable. Food was ok. Staff are very helpful & location on the river is nice. Only thing was that taxi drivers kept taking us to the other hotel from the same chain close by (even when we gave them a card with the address on it) but that is a minor frustration.

8/10 Good

what i expected, Cyprus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very decent Chinese 5-star
Located in a quiet area with a convenient 10-15 ride to Pazhou. Some refinements are needed to match the luxurious building. The breakfast needs some improvement with the addition of at least a few dim sums. The coffee also needs change as it is almost undrinkable. The towel basket needs to be removed from next to the toilet seat as due to its height, each time I tried to go to the toilet, I would heard myself. Other than that, the deluxe room with a King size bed is very comfortable, the bathroom spacious and showers with very strong water pressure. Some fine details could have been in place to make it even better. I would probably go back to this hotel.

10/10 Excellent

Edd1, South Florida metropolitan area, FL, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best in China
Nicest hotel I have stayed in in China. The only draw back I had was it is not close to anything. Great view. For sure a 5 star hotel. Good resturants.

10/10 Excellent

kaybe, Los Angeles, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Beautiful and new. They have a shuttle going to the trade show and coming back from it.

10/10 Excellent

Lauren, Perth WA, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We arrived at the hotel at 7am and were able to have the room early since we were only there on a short stop over. We've stayed in a lot of high quality hotels and this was probably one of the best we have stayed in! The staff were all friendly and polite, and were able to help me check the flight time with the airline (albeit after a long translation conversation with gestures, once I wrote it down it was understood). The breakfast buffet was quite big, but not much food was out and it was not replaced quickly - maybe because there were only 2 or 3 tables occupied, but it wasn't really worth it but there weren't many options near the hotel. The room was very nice, with a massive king bed. The bathroom had a jet tub facing a TV in the mirror, and a fantastic rain style separate shower. We would definitely stay here again. A taxi to-from the airport should cost around 200 CNY, but there are people at the airport who will try to charge up to 600. They also couldn't find the hotel, so print out the name in Chinese before you go.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
observations
The hotel is very nice and new the only 2 problems it has are that it is not so close to the canton fair or the center of the city which makes transportation necessary as well as their is a toll charge to get into the city from the hotel so the taxi adds that every time you go or come back. the second thing i didnt like is that since its very near the river its very humid and as a consequence their is many mosquitoes in the area including in the hotel. otherwise the hotel is very luxurious and the staff is very nice

4/10 Poor

Rhoda, Abu Dhabi

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
English please??
Room service was aweful, didnt order room service again the entire stay. Restaraunt was lovely, this baffled me because the 2 times I ordered room service the food was very bad. Hardly any English speakers working at the hotel, location was inconvenient, anytime we took a taxi, the driver would take us to the sister hotel across the river at which point we would have to be re routed across the river. The hotel finish was beautiful and the rooms were very comfortable however the frustration over communication, room service and location just overshadowed our stay.

10/10 Excellent

Bob, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice choice
On the plus side, new hotel with very comfortable rooms. Free internet. Very nice staff. They had prepared a cake for my birthday. Very sweet attention. However, besides the front desk and a few others, limited English speaking personnel. On the minus side, out of the way so to get a taxi, they drive you to a taxi stand with their shuttle. OK if you are not in a rush. Also the breakfast buffet is nice but falls short in comparison to some other hotels of the same category. The breakfast room is also not very pleasant and smoking/non smoking not clearly separated.

10/10 Excellent

Jody, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guangzau gem
I didn't realize that I had booked a room in the adjacent hotel and upon arrival was told that the electricity was out so they were moving everyone to the main hotel. Lucky for me because the main hotel is beautiful and the rooms spacious and comfortable. The bathrooms are all marble and quite large. They didn't place me off in an undesirable spot but instead asked if I wanted a river view or garden view! The desk staff was very pleasant and helpful at all times. This was during a busy time of the Canton Fair. There was shuttle service to the fair and shuttle service from the train station which made it very easy to travel. This will be my hotel choice for all future visits.

10/10 Excellent

SIU HO

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Beautiful hotel and great services
Stayed 1 night in Dec 2019

10/10 Excellent

SHUN TIAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok เป็นโรงแรมที่ดี บรรยากาศธรรมชาติ สะดวกสบาย ร้านอาหารในโรงแรมดี
Stayed 2 nights in Sep 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice service and comfort. Hotel a little worn down, but not much. Nice gym and awesome pool
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel many amenities we recommend for pleasure or bussines
Stayed 2 nights in Apr 2019

8/10 Good

Lam

Liked: Cleanliness, staff & service
除有煙味外，其他都很好
整體服務態度良好，員工友善，地方也很大，很新。 本應是很好的選擇，但因為所分配房間，太大香煙味，及後所更改的房間，也有很大煙味。估計因為太多住客不守規則引致。
Stayed 1 night in Apr 2019

10/10 Excellent

Huang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
装修高档，入住舒适，停车也方便，旁边的小区散步很舒服。 就是早餐太贵了
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一流～
房間很大很舒服 設施很好
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
모든지 최고, 하지만 주위시설이...
호텔전체적으로는 5성급이상할만큼 잘되어있고 모두들 친절하여 서비스도 최고였습니다. 방도 너무 이쁘게 디자인 되어있고 청결하며 편안했습니다. 야외 수영장도 잘되어있고요. 다만 주위에 아무것도 없어서 호텔외 식당을 가려면 택시타고 시내에 나가야 하는것이 불편했습니다. 다른곳 안가고 호텔서 먹고자고 쉬다가려면 적극 춘천합니다.
Stayed 1 night in Sep 2018

6/10 Okay

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Yannan, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店前台服务人员热情周到，整体感觉良好，酒店早餐价格稍贵。楼下中餐口味极佳！免费专车接送很方便， 如果可以增加班次则更加好。
Stayed 2 nights in Mar 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
酒店想我加錢Upgrade Hotel want me to upgrade my room
酒店想我加錢upgrade間房，我不答應，不知是否這個原因，我就住在地下G/F。 我去旅遊有個已定好的預算。如果我要住好D，我會在預訂酒店時決定。 我不會臨時在酒店reception，突然決定用額外的錢來升級房間。 Hotel staff requested me to upgrade my room at reception. i declined because i do not want to spend extra money on my hotel. i have my own budget for this trip, i will not gonna change my decision once i book a hotel on website. this request from hotel is non sense.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel本身位置比較偏僻,附近沒有大眾交通工具, 需要依靠計程車接送, 但離交流道很近, 上下高速公路鰻快速. 酒店本身的設施以及服務還不錯, 樓下飲茶餐點也不錯, 但相對消費比較高
Stayed 2 nights in Mar 2018
Response from Stephen on 10 Mar 2018
尊敬的賓客，非常感謝您選擇星河灣酒店及用寶貴時間分享您的入住感受。酒店致力為賓客打造最優質的服務理念。在您下次入住時，如有任何餐飲及交通咨詢，可直接與我們禮賓部聯系。目前酒店意咖啡西餐廳針對住客，僅需388元就可獲得雙人自助晚餐，恭候您隨時蒞臨。再次誠摯感謝您的慷慨惠顧與珍貴點評，衷心期待您的再次光臨！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Queenie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Ming-Hung

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2017

10/10 Excellent

wai han

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
整體感覺十分舒服 員工也很樂意幫忙 只是附近沒食的地方 最近的也得花20-25人仔才到
Stayed 1 night in Jun 2017

8/10 Good

Ho Yik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不方便但整潔
附近冇野食，酒客房很好，乾淨

10/10 Excellent

Fernando

Liked: Cleanliness, property conditions & facilities, room comfort
Un precio increíble para un Hotel asombroso
Nunca mejor dicho, Un lujo Asiático

10/10 Excellent

FAROUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常棒的一次入住体验
非常棒的一次入住体验 以后继续选择