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Su atencion su amabilidad están siempre dispuestos a ayudarte las instalaciones. Son muy bonitas y demasiado limpias y la comida del restaurant riquísima
Their attention and kindness are always willing to help you with the facilities. They are very pretty and very clean and the restaurant's food is delicious
Alfredo
Stayed 6 nights in Mar 2024
Response from Reservaciones. on 16 Apr 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente
Hotel Portobelo is very close to the center of Guadalajara, and you can catch the train/metro right across the street.
It is quiet, clean, well maintained and comfortable, the staff is very friendly, and even the Room Service is delicious!
We had a very pleasant stay, highly recommended.
Claudio
Stayed 3 nights in Apr 2024
Response from Reservaciones. on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!
6/10 Okay
Marco
6 Apr 2024
Marco
Stayed 2 nights in Mar 2024
10/10 Excellent
Laura O
5 Apr 2024
Laura O
Stayed 5 nights in Mar 2024
Response from Reservaciones. on 25 Apr 2024
Muchas gracias por dejarnos su comentario . Los esperamos nuevamente.
Beautiful property. It’s a bit noisy due to being on the main boulevard but it’s Guadalajara so expect traffic/noise. Parking my rental was easy. Saturday across the street they have a swapmeet with different vendors which was cool to see. Also the subway entrance is in front of the hotel.
JOSE
Stayed 1 night in Mar 2024
Response from Reservaciones. on 12 Mar 2024
Thanks for staying with us. We appreciate your feedback!
Clean, spacious room with a friendly staff. Short walk to the historic center. Area is busy during the day, however it clears out at night. Be mindful and cautious when out late since it's a commercial not residential. All-in-all I had a comfortable stay while visiting.
Jose
Stayed 2 nights in Feb 2024
Response from Reservaciones. on 4 Mar 2024
Muchas gracias por sus comentarios, los esperamos en su próxima visita a Guadalajara.
The room has a strong smell of paint that I didn’t pick up until after a few hours of check in as I had left the room to enjoy a meal and had fallen asleep immediately upon return. When I called reception to ask for another room, I was asked at what time I had checked in and followed that with the morning crew will see if you can be moved tomorrow. I am staying with a mask inside my room and have no confidence that my request will be granted. I am booked for multiple nights and having to consider booking another hotel because I can’t go 4 nights with no rest. Unfortunately if I do so, I would loose the payment. Really wish Expedia, as the booking agency backing this hotel, would provide assistance. I’m extremely disappointed.
Ursula
Response from Reservaciones. on 28 Feb 2024
Lamentamos lo ocurrido en su estancia, daremos seguimiento al tema para ver que fue lo que paso, agradecemos sus comentarios ya que esto nos sirve para mejorar cada día mas.
Personal Always helpful and great service.
Good part of town close to everything.
Luis
Stayed 1 night in Jan 2024
Response from PBH on 10 Jan 2024
We really appreciate your comment. It is s o important to us receive this kind of comments.We hope to see you soon!
6/10 Okay
Alden, CHICAGO
Travelled with group
9 Jan 2024
Disliked: Amenities
It's okay. Check in takes forever and they double charged me for a stay I prepaid for. It's in an okay area, across the street from a park. Lots of restaurants/shopping in the area.
Alden
Stayed 4 nights in Nov 2023
Response from PBH on 10 Jan 2024
Hotel Portobelo charge your credit card 1 night to make sure the reservation is warranted. It is important to verify the total amount of your reservation with taxes included. We appreciate your feedback! We hope to see you soon!