Bait and switch.
Two months prior to our stay, we reserved a Jacuzzi room, which was the sole reason we chose this hotel. When we entered our room, there was no jacuzzi. The attendant informed us that their jacuzzi rooms don't work anymore. However, no one had contacted us or messaged us. We definitely would have canceled and booked a different hotel if we had known, but since it was late in the evening, we had no other good option but to stay at this hotel. They didn't even give us a good rate, and the Expedia representative we contacted wasn't much help. The room was tolerable. The sheets seemed mostly clean but had some long dark hairs on them (guessing from the maids). The heating unit made odd sounds and there was a hole in the bathroom ceiling where the exhaust fan used to be. The shower water didn't get hot, just warm, and the bathroom light flickered in a way that made me just want to get out bathroom. Particularly disturbing was that the external doors (which signs said required a room key to enter), were not functioning and the doors remained unlocked all the time.