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Reviews of Hôtel Europole

3 out of 5
Hôtel Europole
29 Rue Pierre-sémard, Grenoble

Reviews

8.2

Very good

Rating 10 - Excellent. 20 out of 66 reviews" "
Rating 8 - Good. 33 out of 66 reviews" "
Rating 6 - Okay. 7 out of 66 reviews" "
Rating 4 - Poor. 6 out of 66 reviews" "
Rating 2 - Terrible. 0 out of 66 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Steven

Travelled with family
Liked: Staff & service
Hotel is dated. Staff was nice and helpful
Stayed 1 night in May 2023

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Hotel - Ideal for visit to Grenoble
Really enjoyed our stay here. The hotel is ideally situated for the station & old town is walkable. The hotel is modern, clean & provide an excellent breakfast. The staff made us feel very welcome & nothin was too much trouble for them to help us - definite recommendation
Stayed 3 nights in Jul 2022
Response from Lina on 14 Jul 2022
Good afternoon M. Kinchen, We are glad you had such a good experience staying at our hotel, and we thank you for your kind words! We look forward to welcoming you all back. We also thank you for your revew and we wish you a safe journey home. Best regards, The front desk team

4/10 Poor

Aaron

Disliked: Staff & service
The whole checkin procedure was a nightmare. Granted i was arriving after check in times, but the hotel was aware it was going to be after. I was to phone a telephone number and the door would be opened to let me in. It took over 40 minites to get through which at 1 o clock in the morning and being up since 6 dtiving 6 hours a flight and bus of 2 hours was not acceptable. The next day when checking out i didnt see anyone other than a pile of envelopes with guests names. So it felt a bit vaccant. If doing virtual check in a system with a QR code would be far better than phoning and no response
Stayed 1 night in Jul 2022
Response from Alexandra Parizot on 18 Jul 2022
Dear M. WRIGHT, We are aware of your message regarding your remote arrival on Friday 08.07. We deeply apologize for the inconvenience. However, we inform you that this form of remote reception, implemented in January 2020, works very well, we receive many customers between 10 pm and 7 am during the week, as well as on weekends all day, with no incidents. The mobile number that we had sent you by email on 08.07 is available to our customers 24/7, it is possible that during your call, this mobile had a momentary loss of network, which has caused your waiting at the door. We are willing to do our best to provide quality service to our customers in our absence, so that this does not happen again. We hope to receive you in better conditions soon. Best regards, Alexandra Parizot The reception team

10/10 Excellent

ralph

Stayed 2 nights in Apr 2022

8/10 Good

Alexia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Nice stay at the Hotel! I recommend. Easy parking
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room size bigger than expected
The roomiest bathroom I have ever experienced in the French business hotel!
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
WiFi is worst. Told them several times but they did not take any step.
Stayed 4 nights in Sep 2019
Response from hotel EUROPOLE on 31 Oct 2019
Hello we are really sorry for that but we are changing our intenet and wifi divices to give better connection.

10/10 Excellent

Romaric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Très calme, À côté de la gare et des transports en communs. Personnel très sympathique et professionnel
Stayed 1 night in Feb 2024

10/10 Excellent

Jean-Loïc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Kotaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

denis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

RICHET

Liked: Cleanliness, property conditions & facilities, room comfort
seul problème, l'extracteur de la salle de bain est trop bruyant et la porte de séparation n'est pas complètement fermée
Stayed 2 nights in Oct 2023

10/10 Excellent

YONGSU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Jean-Loïc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Hakan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Geen receptie aanwezig van vrijdag tot zondag. Je moet een Frans telefoonnummer bellen om toegang te krijgen. Kamer en hotel zijn afgeleefd. Omgeving is erg slecht en onveilig
Stayed 1 night in Nov 2022

4/10 Poor

Søren

Stayed 1 night in Jul 2022
Response from Alexandra on 19 Jul 2022
Dear M. Soren, We are sorry that your experience wasn't as good as you expected, we always do our best to please our clients. We look forward to welcoming you back again in better conditions. Best regards, The reception team

10/10 Excellent

JF

Business traveller
Liked: Cleanliness, staff & service, room comfort
tres bonne situation geographique tres bon petit dejeuner et bon restaurant
Stayed 3 nights in Jun 2022
Response from Lina on 14 Jul 2022
Cher client, Merci pour ce 10/10, nous sommes ravis que votre séjour chez nous ait répondu à vos attentes. A bientôt! Toute l'équipe de l'Hôtel Europole et du Restaurant Le Quai29

10/10 Excellent

Cecile

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Lina on 14 Jul 2022
Merci Cecile pour votre 10/10 :-) Nous étions ravis de vous accueillir chez nous ! A très bientôt! L'équipe de la réception

8/10 Good

Erik

Business traveller
Liked: Cleanliness, room comfort
Fine Hotel
Fine hotel for a functional stay. Clean rooms, basic (but fresh) breakfast and close to station & city.
Stayed 4 nights in May 2022

4/10 Poor

Jean-marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Vraiment trop chaud dans la chambre ! sans pouvoir rafraîchir. Réception informée et à priori au courant.
Stayed 1 night in Apr 2022

8/10 Good

Prem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

JEAN

Stayed 1 night in Apr 2022

8/10 Good

cédric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 nuit - 1 adulte - 2 enfants
Bon Hotel. Literie confortable. Propre. Personnel aimable et arrangeant.
Stayed 1 night in Mar 2022

8/10 Good

fabien

Stayed 4 nights in Feb 2022

10/10 Excellent

Grazyna

Stayed 2 nights in Feb 2022

8/10 Good

Jean-Paul

Stayed 4 nights in Oct 2021

10/10 Excellent

Fabrice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Alexandra on 5 Oct 2021
Bonjour Fabrice 10/10 !! Toute l'équipe de l'hôtel Europole Grenoble vous dit un grand MERCI Nous portons toute notre attention sur les avis de nos clients et nous mettons tout en oeuvre pour nous améliorer jour après jour. Nous sommes ravis de vous avoir comblé !! A bientôt. Alexandra PARIZOT Responsable Réception

8/10 Good

Loic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon accueil. Chambre au calme
Stayed 1 night in Sep 2021
Response from Alexandra on 22 Sept 2021
Cher Loic Votre avis compte pour nous !! Nous vous avons reçu avec grand plaisir et nous espérons vous revoir bientôt parmi nous. Mille mercis pour le partage de votre expérience.

10/10 Excellent

JEAN-LUC

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je recommande
Séjour d’une nuit pour raison professionnelle. Proximité immédiate de la gare et du tramway mais calme. Chambre 400. Tout ce qu’on peut souhaiter, un bon accueil, une chambre dotée d’une bonne literie, une salle d’eau et des sanitaires très propres, douche spacieuse compte-tenu de mon gabarit. Salle de restauration et petit déjeuner agréables, personnel attentif.
Stayed 1 night in Sep 2021
Response from Alexandra on 15 Sept 2021
Cher Jean Luc Merci d'avoir pris le temps de nous faire part de votre expérience. Ravis que vous ayez apprécié l'Hôtel Europole. Toute l'équipe de l'hôtel Europole vous souhaite une très belle journée !! A bientôt Alexandra

10/10 Excellent

Mustapha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un sejour tres convenable . Mustapha
Stayed 2 nights in Aug 2021
Response from Alexandra on 15 Sept 2021
Cher Mustapha Mille mercis !! Votre séjour s'est bien passé chez nous. Votre commentaire nous encourage. Toute l'équipe de l'hôtel Europole espère vous revoir lors de vos prochains déplacements à Grenoble. A bientôt. Alexandra

8/10 Good

Cyrille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour chambre propre
Stayed 1 night in Jun 2021

8/10 Good

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon établissement
Personnel disponible et agréable. Environnement très fonctionnel car proximité de la gare et du Tram, mais également de restaurant et espaces verts.
Stayed 2 nights in May 2021
Response from khalil on 26 May 2021
Nous vous remercions pour votre commentaire. Votre avis est très important pour nous. En espérant vous revoir prochainement dans notre établissement.

8/10 Good

christophe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from Alexandra/La Réception on 8 Jun 2020
Cher Client Nous vous remercions d'avoir pris le temps de nous faire part de votre avis. Nous sommes ravis que vous ayez apprécié votre séjour. Vous êtes le bienvenue à l'occasion de votre prochain séjour à Grenoble.

6/10 Okay

STEMCELL

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Confort simple, hôtel bien
Stayed 1 night in Feb 2020

8/10 Good

Antoine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bruit de fond léger ??? Ventilation fermée Est-ce le system en toiture ?
Stayed 1 night in Feb 2020

8/10 Good

Sylvie

Travelled with family
Liked: Cleanliness, staff & service
Pas d'eau dans la douche, un mince filet dans la baignoire, uniquement si on ouvre le robinet du lavabo
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Xavier

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Pas d internet Restaurant limite et trop cher!
Stayed 1 night in Nov 2019

8/10 Good

jean-claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Dolors

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Enguerrand on 7 Aug 2019
Cher client, nous sommes ravis que vous ayez apprécié votre séjour et nous vous remercions d'avoir pris le temps de nous laisser une note d'appréciation. A bientôt

10/10 Excellent

Alia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Enguerrand on 7 Aug 2019
Chère cliente, nous sommes ravis que vous ayez apprécié votre séjour et nous vous remercions d'avoir pris le temps de nous laisser une très bonne note d'appréciation. A bientôt

8/10 Good

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon hotel, super accueil
Tres bon hotel dans l’ensemble. Il faut cependant sérieusement penser à améliorer, voire changer le wifi de l’hotel
Stayed 1 night in Jun 2019
Response from Enguerrand on 7 Aug 2019
Bonjour Monsieur, Nous vous remercions d'avoir pris le temps de nous laisser un commentaire. Suite à un changement de propriétaire, tout le système wifi va être changé d'ici peu. Nous espérons vous recevoir très prochainement.

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Emplacement adéquat pour notre déplacement professionel Accueil satisfaisant
Stayed 1 night in Jun 2019
Response from Enguerrand on 7 Aug 2019
Bonjour Monsieur/Madame, Nous vous remercions d'avoir pris le temps de nous laisser un commentaire. Nous sommes ravis d'apprendre que votre séjour chez nous vous a plu. Dans l'attente de vous revoir.

6/10 Okay

benoit

Liked: Cleanliness, property conditions & facilities, room comfort
bon confort mais clim bruyante et wifi inexistante
Hotel de bon confort mais clim bruyante et wifi inexistante (ce jour là)
Stayed 1 night in Jun 2019
Response from Enguerrand on 8 Aug 2019
Bonjour Monsieur, Nous vous remercions d'avoir pris le temps de nous laisser un commentaire. Nous sommes toujours ravis d'apprendre que le confort de notre hôtel répond aux attentes de nos clients. Le système de climatisation a depuis été réparé et suite à un changement de propriétaire, le système wifi va totalement être refait. Dans l'attente de vous revoir.

8/10 Good

Chouki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019