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"In this case, our anniversary experience on the first night at the Hilton Hotel in Greenville, SC, was awful. The mattresses were lumpy and squeaky, and the sheets were dingy. The pillows smelled of cigarette smoke even though this is a smoke-free building. The coffee cartridges were not replaced. We had planned to spend an extra night, but packed everything and went to check out. We wanted to know how much our cancellation fee would be, but the intuitive woman behind the counter wanted to know why. We explained our unpleasant experience to her and said this was our anniversary. She apologized and asked if we would wait while she called the GM. The GM's swift response, a testament to the hotel's commitment to make it right and guest satisfaction, was a welcome surprise. We were relocated to another room that was emaculate with stunning views of the city. Dinner was amazing the food was more than enough and absolutely delicious as well as breakfast, so the onsite resturant is definitely worth a visit. Our concerns were addressed beyond our expectations! My wife and I were delighted with Mrs. Yiesha Cobb, the General Manager, in fulfilling her promise to us for an anniversary that we would never forget, and we won’t."

"Beautiful n love the new look!"

"The staff was friendly and accommodating. The facility and room were clean. However, there was not enough towels and toilet paper in my room, and the workout room and the pool was not open unfortunately. "

"It was a last minute decision and we were not sure where to stay. They bent over backwards for us and definitely made a lasting impression. Great rooms, breakfast and an amazing staff!"

"Great staff "

"The pool was shaded in the late afternoon. A nice way to cool off on a hot day."

"Best stay we have had in a long time. Clean and comfortable, staff very accommodating!"

"Weekend visit with the family. Hotel is clean and comfortable. Great location right on Main Street with plenty of restaurants and shopping. "

"On a road trip. Stopped for the night along the way. "