In-room safe, blackout curtains, free WiFi, bed sheets

Reviews of Microtel Inn & Suites by Wyndham Greenville/University Medic

2 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 331 out of 1006 reviews" "
Rating 8 - Good. 252 out of 1006 reviews" "
Rating 6 - Okay. 177 out of 1006 reviews" "
Rating 4 - Poor. 126 out of 1006 reviews" "
Rating 2 - Terrible. 120 out of 1006 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Miranda

Travelled with group
Liked: Cleanliness, staff & service
I feel like for the price i paid for the room it should of at least had a refrigerator and microwave. I have always enjoyed staying at microtell inns but this one didnt live up to the others i have stayed in in the past.
Stayed 1 night in May 2024

4/10 Poor

Gavin

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
Lady working the front desk was rude. A member of the hotel staff tried to come into our room at 6 am for no reason. If it wasn’t for the mechanical door lock, they would have just came right in.
Stayed 1 night in May 2024

4/10 Poor

Jeff

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't really like anything. Gym was closed. I stayed 3 nights, and put towels on the floor after 2nd night...housekeeping was in the hallway when I left for the day, but towels were never refreshed. Most staff seem uninvolved. TV remote has some sticker about cleanliness, but was filthy. TV took up all the desk space, leaving no room to work. No chair other than an office chair, leaving no place to sit and watch tv. Based on my experience I will never book this hotel again.
Stayed 3 nights in May 2024

10/10 Excellent

Jose, Swansboro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place everytime
Stayed 4 nights in May 2024

10/10 Excellent

kadeedra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Heather

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a good place to rest on a long trip to Florida. The hotel was comfortable, clean and quiet. There is a greenway nearby following a fossil-filled stream that was a great little side trip on our journey. Would love to come back!
Stayed 2 nights in Apr 2024

10/10 Excellent

Notia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Devonte

Stayed 2 nights in Apr 2024

10/10 Excellent

Donelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

francis k.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was wonderful. I have nothing but good things to say about my stay. I was very happy.
Stayed 1 night in May 2024
Response from Hotel General Manager on 11 May 2024
Thank you so much for your glowing review! We are thrilled to hear that you had an enjoyable stay at Microtel Inn & Suites by Wyndham. Providing exceptional experiences for our guests is always our top priority, and it brings us immense joy to know that we exceeded your expectations.Your recommendation means the world to us, and we are grateful for your kind words. We strive to create a comfortable and memorable stay for each guest, and we are delighted that we achieved this during your time with us.Should your travels bring you back to our area, it would be our pleasure to welcome you back for another fantastic stay. Thank you for choosing Microtel Inn & Suites by Wyndham, and we look forward to hosting you again in the future.

8/10 Good

Jimmie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in process was good, room was clean, and my stay was nice. Furniture was simple, linens were updated, and walls are nicely painted. No frills or latest upgrades in esthetics if that’s what is important to you.
Stayed 1 night in Apr 2024
Response from Hotel General Manager on 11 May 2024
Thank you for sharing your feedback with us! We're delighted to hear that you had a pleasant stay and that you found the check-in process smooth, the room clean, and the overall experience to be one that met with your expectations for a visit to a Microtel Inn & Suites property.We appreciate your comments about our simple furniture, updated linens, and the quality of our facilities and upkeep. Providing a clean and comfortable environment for our guests is our priority.Your feedback is invaluable to us, and we'll use it to continue improving our services. It was a pleasure to have you as our guest, and we hope to welcome you back on your future visits.

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great property for the money. The people are really nice.
Stayed 2 nights in Apr 2024
Response from Hotel General Manager on 11 May 2024
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found Microtel Inn & Suites by Wyndham in Greenville, NC to be a an excellent value and that our staff were genuinely hospitably during your stay.Providing superb service and ensuring our guests feel welcome are top priorities for us, and we're thrilled that we succeeded in meeting your expectations in these areas.Your kind words mean a lot to us, and we truly appreciate your feedback. It was a pleasure to have you as our guest, and we hope to welcome you back on your future visits. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know what you require when you next arrive to check in.

8/10 Good

Tram

Stayed 1 night in Apr 2024

2/10 Terrible

Kristin

Disliked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Apr 2024

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room deadbolt hard to use and latch. Propped a chair against door. Safety latch not existent. TV poor quality. Mentioned above and was upgraded for my second night.
Stayed 2 nights in Apr 2024
Response from Hotel General Manager on 11 May 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value guest input as it helps us identify areas for improvement and ensure a more comfortable experience for future guests.We sincerely apologize for any inconvenience you experienced with the functionality of the deadbolt in your room and the absence of a safety latch. Your safety and security are of utmost importance to us, and we are committed to addressing these concerns promptly to enhance the overall security measures in our accommodations.Furthermore, we regret that the television channel quality did not meet your expectations during your initial night with us. We understand the importance of providing high-quality entertainment options for our guests, and we are grateful for your patience as we worked to address this issue by upgrading your accommodations for your second night.Please rest assured that your feedback has been shared with our management team, and appropriate measures will be taken to rectify the issues you have highlighted. We strive to deliver exceptional service and amenities to all our guests, and we hope to have the opportunity to welcome you back in the future for an improved experience.Thank you once again for bringing these matters to our attention, and we appreciate your understanding.

8/10 Good

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities
I like that it is convenient to the hospital. The parking lot is close to the hotel and well lit. Staff are very friendly and helpful. My room was clean, but is showing some age. My biggest complaint is that the silver top lock was broken and partly missing. As a woman traveling alone, I was very concerned that I was vulnerable to someone breaking into the room. I blocked the door and went to sleep. The bed was comfortable and I slept well. The shower had good pressure and plenty of hot water.
Stayed 1 night in Apr 2024
Response from Hotel General Manager on 30 Apr 2024
Thank you for sharing your feedback regarding your recent stay at our hotel. We're pleased to hear that our convenient location near the hospital, well-lit parking lot, friendly and helpful staff, and comfortable room contributed positively to your experience.We apologize for the inconvenience caused by the broken silver top lock on your door. Your safety and security are of utmost importance to us, and we take your concerns very seriously. We will address this issue promptly with our maintenance team to ensure that all security features are fully functional and in place to provide peace of mind for our guests.We're glad to hear that you were able to rest comfortably in your clean and well-appointed room, and that you enjoyed the amenities such as the comfortable bed, good shower pressure, and ample hot water.Thank you for choosing to stay with us, and we appreciate your valuable feedback. We hope to have the opportunity to welcome you back for another pleasant stay in the future.

6/10 Okay

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Didn’t like there was no mini fridge in the room and the breakfast wasn’t great.but overall I would book again.
Stayed 2 nights in Apr 2024
Response from Hotel General Manager on 30 Apr 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you had an overall positive experience during your stay and that you would consider booking with us again.We apologize for any inconvenience caused by the lack of a mini fridge in your room and for any disappointment regarding the breakfast options. Your feedback is important to us, and we will take it into consideration as we strive to improve our amenities and services for our guests.We appreciate your understanding and your willingness to give us another chance.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

6/10 Okay

Augustus

Travelled with partner
Liked: Staff & service
Small room is ok if you just plan to have a place to sleep. No refrigerator was a bit of a disappointment. Jimmy Johns restaurant was very close and convenient to walk to.
Stayed 1 night in Apr 2024
Response from Hotel General Manager on 30 Apr 2024
Thank you for sharing your feedback about your recent stay with us. We're glad to hear that our hotel provided you with a convenient place to rest, and we appreciate your understanding regarding the size of the room.We apologize for any disappointment caused by the lack of a refrigerator in your room. Your feedback is important to us, and we will take it into consideration as we continue to make improvements to our accommodations.We're pleased to hear that you found the nearby Jimmy John's restaurant to be convenient during your stay. We always strive to provide our guests with easy access to dining options in the area.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another stay in the future.

8/10 Good

Melissa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and affordable hotel near ECU Medical Center. Staff was friendly and courteous. Room was clean and had many amenities. Only negative was that both ice makers were out of service.
Stayed 2 nights in Apr 2024
Response from Hotel General Manager on 30 Apr 2024
Thank you for choosing to stay with us and for sharing your feedback. We're thrilled to hear that you enjoyed your experience at our hotel, and we appreciate your kind words about our friendly and courteous staff, as well as the cleanliness of our rooms and amenities.We apologize for any inconvenience caused by the out-of-service ice makers. Your feedback is invaluable to us, and we will address this issue promptly to ensure that our facilities are fully operational for our guests' convenience.We're grateful for your positive review and recommendation, and we hope to have the pleasure of welcoming you back for another excellent stay in the future.

2/10 Terrible

Varah

Stayed 2 nights in Apr 2024

8/10 Good

Tom, Patterson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel is clean and the staff is very nice. The room furniture leaves a lot to be desired.
Stayed 2 nights in Apr 2024
Response from Hotel General Manager on 30 Apr 2024
Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you found our hotel to be clean and that our staff provided you with excellent service.We apologize if the room furniture did not meet your expectations. Your feedback is important to us, and we will take it into consideration as we continue to make improvements to our accommodations.We appreciate your kind words about our cleanliness and staff, and we hope to have the opportunity to welcome you back for a more satisfying experience in the future.

4/10 Poor

Jason

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Michael

The properly needs a great deal of tender loving care. For starters vacuuming/shampooing the carpet in the hallways, very dirty! The rug in the elevator was absolutely filthy and reeked! Touch up paint all over. Furniture in room 220 need replacing. Overall bad but the $100 rate made tolerable for one night.
Stayed 1 night in Apr 2024
Response from Hotel General Manager on 30 Apr 2024
Thank you for taking the time to share your feedback with us following your recent stay. We sincerely apologize for the shortcomings you experienced during your visit. Your comments regarding the cleanliness of our hallways, elevator rug, and the condition of our furniture are deeply concerning, as maintaining a clean and well-maintained property is a top priority for us.Please know that we take your feedback seriously, and we will address these issues promptly with our housekeeping and maintenance teams to ensure that the necessary improvements are made.We appreciate your understanding and patience, and we're glad to hear that our rate made your stay more tolerable despite the challenges you encountered. Your feedback is invaluable to us as it helps us to improve and provide better service to our guests.

4/10 Poor

Jill

Disliked: Staff & service, amenities, property conditions & facilities
I had a poor stay here. I just needed a quiet basic hotel for the weekend. It felt like the management allows friends to hang out, loiter, and party here at night. It was loud at night; i heard people, music, etc. throughout the night. The elevator smelled like marijuana constantly and there were empty handles of vodka in the hallway 2 of the 3 mornings I was there. Breakfast is supposed to go until 10a on the weekends but they were actively shutting down around 9:30. When I asked to make a waffle or for anything extra, service was rude and frustrated. I will not be staying here again. I would not recommend to anyone.
Stayed 3 nights in Apr 2024
Response from Hotel General Manager on 30 Apr 2024
Thank you for bringing your recent experience at our hotel to our attention. We sincerely apologize for the inconveniences and disruptions you encountered during your stay. Providing a peaceful and comfortable environment for all our guests is paramount to us, and we regret that we fell short of meeting your expectations.We take your feedback seriously and will investigate the issues you raised regarding noise disturbances, loitering, and inappropriate behavior on the premises. Please rest assured that we will take appropriate actions to address these concerns and ensure that they do not recur in the future.Furthermore, we apologize for the discrepancies in our breakfast service and for any instances of rudeness you encountered from our staff. This does not reflect the level of service we strive to provide, and we will address this with our team to prevent similar situations from happening again.We understand your decision not to stay with us again and appreciate your honesty in sharing your experience. We value your feedback, as it helps us to improve and provide better service to our guests.

2/10 Terrible

Angela, Rockingham

Disliked: Cleanliness, staff & service, property conditions & facilities
Trash everywhere. Sticky floors.
Stayed 1 night in Apr 2024
Response from Hotel General Manager on 30 Apr 2024
Thank you for bringing your concerns to our attention. We apologize for the unsatisfactory conditions you encountered during your recent stay. Maintaining a clean and pleasant environment for our guests is of the utmost importance to us, and it's clear that we fell short of our standards during your visit.We take cleanliness very seriously, and we will address the issues you mentioned regarding trash and sticky floors immediately with our housekeeping team to ensure that our facilities are thoroughly cleaned and maintained at all times.Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate you bringing these matters to our attention. Please know that we are committed to rectifying these issues and providing you and our future guests with a more enjoyable experience.

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Jude

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty and the air conditioner was not working
Stayed 3 nights in Apr 2024
Response from Hotel General Manager on 14 Apr 2024
We're deeply sorry to hear about the issues you encountered during your recent stay with us. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of this commitment during your visit.We sincerely apologize for the cleanliness issues in your room and for the inconvenience caused by the malfunctioning air conditioner. This is certainly not the experience we want for our guests, and we understand the frustration it must have caused.Please know that we take your feedback seriously, and we will address these issues with our housekeeping and maintenance teams to ensure that corrective measures are taken immediately.We appreciate you bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Front desk clerk was amazing... very caring... And her Supervisor was better.... Cant say a a bad thing about this place 🌟
Stayed 1 night in Apr 2024
Response from Hotel General Manager on 14 Apr 2024
Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you received exceptional service from our front desk clerk and her supervisor during your stay at Microtel Inn & Suites.Ensuring that our guests feel cared for and valued is our top priority, and we're delighted that our team members exceeded your expectations in this regard.Your kind words mean a lot to us, and we truly appreciate your recognition of our efforts.We look forward to welcoming you back for another fantastic stay in the future.

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the affordability of our hotel. However, we had booked a standard suite and were placed in a room that was meant for wheelchair accessibility. The sink was too low, there was a tub bench in the shower, there was no bathroom storage or a place to put toothbrushes/toothpaste/hairbrushes. There was no shampoo, the carpet was stained, and the pillows looked like decorative pillows (much smaller than standard pillows). Our room was not cleaned at all during our weekend stay. We had to ask the front desk for blankets, towels, and shampoo. It was simply a horrible experience.
Stayed 2 nights in Apr 2024
Response from Hotel General Manager on 14 Apr 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your stay at our hotel. Your concerns are concerning, and we deeply regret that we did not meet your expectations.We are sorry for the oversight in room assignment and for the inconvenience it caused. We understand that the lack of bathroom amenities and cleanliness in the room significantly impacted your stay, and we are truly sorry for the disappointment and frustration this caused.Please know that your feedback is invaluable to us, and we will address these issues with our housekeeping and front desk teams to ensure that corrective measures are taken immediately.Once again, we apologize for the inconvenience and disappointment you experienced during your stay, and we hope to have the opportunity to welcome you back for a more positive experience in the future.

4/10 Poor

Sony

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Anna, Greenville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was gerat. Great services. Night shift staff was great checking us in
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 14 Apr 2024
Thank you for your glowing review! We're thrilled to hear that you had a great experience at Microtel Inn & Suites by Wyndham and that you received wonderful service from our night shift staff during check-in.Ensuring efficient and pleasant service for our guests is our top priority, and we're delighted that our team members exceeded your expectations in this regard.Your satisfaction means a lot to us, and we truly appreciate your kind words.We look forward to welcoming you back for another fantastic stay in the future.

8/10 Good

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late at night and was promptly given our room, but, after a couple of attempts to open it, the desk clerk had to reassign us because the battery for the lock was dying. The room was clean, but since it was right outside the elevator and ice machine, it was a little noisy. It was a nice room, especially for the price. We stayed after returning our daughter back to college and would choose this hotel again.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 14 Apr 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that despite the initial issue with the room lock, you found your room to be clean and enjoyed your stay overall.We apologize for any inconvenience caused by the noise from the elevator and ice machine. We understand the importance of a quiet and restful environment for our guests and regret that we fell short in this regard.We appreciate your understanding and are pleased to know that you found the room to be nice, especially considering the price. It's great to hear that you would choose our hotel again when returning your daughter to college.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future.

4/10 Poor

Matthew

Disliked: Cleanliness, amenities
I scheduled through a third party service (Expedia) and so was charged $150 at the desk at check in. They explained it would be refunded to me in 5-10 business days. Almost caused my substantial issues.
Stayed 1 night in Mar 2024

2/10 Terrible

Terrell

Travelled with family and small children, Business traveller
Disliked: Amenities
Room was nasty, bottom of shower curtain was stained with visible mold. Housekeeping is horrible.
Stayed 9 nights in Mar 2024
Response from Hotel General Manager on 30 Mar 2024
Thank you for bringing this matter to our attention. We sincerely apologize for the unsatisfactory condition of your room during your recent stay at our hotel.Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Your feedback regarding the mold on the shower curtain and the cleanliness of the room has been shared with our housekeeping team, and we will take immediate steps to address these issues and ensure improvements are made.We understand the impact that this experience has had on your stay, and we apologize for any inconvenience caused. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.

2/10 Terrible

Teresa, Mocksville Nc

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not stay
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 30 Mar 2024
Thank you for your message and for completing a review, though you didn't stay here. We apologize for the confusion and we appreciate your understanding.

10/10 Excellent

Jose, Swansboro

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 4 nights in Mar 2024
Response from Hotel General Manager on 30 Mar 2024
Thank you for your fantastic review! We're delighted to hear that you had a great stay at Microtel Inn & Suites by Wyndham in Greenville, NC, and that you were pleased with absolutely everything about your experience with us.Providing excellent service and a comfortable stay for our guests is our top priority, and we're thrilled that we were able to meet and exceed your expectations. Your satisfaction is important to us, and we truly appreciate your kind words.We value your feedback and your patronage, and we look forward to welcoming you back for another outstanding stay in the future.

8/10 Good

Jianping, Toronto

Liked: Cleanliness, staff & service
Elevator was too old and very noisy.
Stayed 4 nights in Mar 2024
Response from Hotel General Manager on 30 Mar 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that overall you had a positive experience during your stay, but we apologize for any inconvenience caused by the condition of the elevator.Ensuring a comfortable and seamless experience for our guests is important to us, and we regret that the noise from the elevator disrupted your stay. Please rest assured that your feedback has been shared with our maintenance team, and we will address the issue to ensure improvements are made.We truly appreciate your valuable feedback as it helps us identify areas for improvement.We hope to have the opportunity to welcome you back in the future for a much more satisfactory stay.

10/10 Excellent

Melvetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Michael

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wyndham needs to check where they hang their signage. The towel rack in the bathroom had more rust than chrome on it. The bathroom door frame was also rust ridden. Excessive noise in the building til all hours of the night. Shower head leaked around the hose connection, no hair dryer but there was a holder for it on the wall. The only positive was the staff, they get 5 stars.
Stayed 2 nights in Mar 2024
Response from Hotel General Manager on 30 Mar 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your recent stay at our hotel.We deeply regret any inconvenience caused by the condition of the bathroom fixtures, excessive noise, and maintenance issues you experienced. Providing a comfortable and pleasant experience for our guests is our top priority, and we regret that we fell short of meeting your expectations in these areas.Please know that your feedback has been shared with our management team, and we will take immediate steps to address the issues you've highlighted to ensure that improvements are made.We truly appreciate your kind words about our staff, and we're glad they were able to provide you with excellent service. Your satisfaction is important to us, and we're grateful for your acknowledgment of their efforts.We value your feedback as it helps us to improve our services, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.

4/10 Poor

Sarah

Travelled with family, Business traveller
Disliked: Cleanliness
The room was not properly cleaned.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 30 Mar 2024
Thank you for bringing your concerns to our attention. We apologize for the inconvenience you experienced with the cleanliness of your room during your recent stay with us.Ensuring that our rooms are properly cleaned and maintained is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Please know that your feedback has been shared with our housekeeping team, and we will take immediate steps to address the issue and prevent it from happening again in the future.We value your feedback as it helps us to improve our services, and we appreciate your understanding.We hope to have the opportunity to welcome you back in the future for a much-improved experience.

6/10 Okay

Marcus

Stains on mattress pad , clothes hanging rod missing, poor breakfast offerings, will never book here again!
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 30 Mar 2024
Thank you for sharing your feedback with us. We apologize for the issues you encountered during your recent stay at our hotel.We sincerely regret any inconvenience caused by the deficiencies that you noted within your guest room, as well as the disappointment that you felt with our breakfast offerings. Providing a comfortable and satisfactory experience for our guests is our top priority, and we regret that we fell short of meeting your expectations in these areas.Your feedback is valuable to us, and we will address these concerns with our housekeeping and maintenance teams to ensure that improvements are made. Additionally, we will review our breakfast offerings to ensure that we are providing a more satisfying selection for our guests.We understand your frustration, and we apologize for any disappointment caused. We truly appreciate your honesty and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Jose, Swansboro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and friendly staff.
Stayed 4 nights in Mar 2024
Response from Hotel General Manager on 30 Mar 2024
Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay at Microtel Inn & Suites by Wyndham in Greenville, NC.Providing great rooms and friendly service is our top priority, and we're delighted that our team met your expectations. Your satisfaction is important to us, and we're grateful for your kind words and 5-star rating.We truly appreciate your feedback and your recommendation. It was a pleasure hosting you, and we look forward to welcoming you back for another exceptional stay in the future.

6/10 Okay

Bryan

Travelled with family
Pictures look better than property. Not sure why stuck in handicap room when hotel wasn't remotely close to full. Breakfast wasn't that great. Cereal, apples, bagels, and 3 peeled hard boiled eggs that were floating in some questionable water.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 30 Mar 2024
Thank you for taking the time to share your feedback with us. We apologize that your recent experience at our hotel did not meet your expectations.We regret any inconvenience caused by the room assignment and the breakfast offerings. Providing a comfortable stay and a satisfying breakfast experience are important to us, and we apologize for falling short in these areas. Your comments regarding the condition of the breakfast items have been noted, and we will address this with our team to ensure improvements are made.Regarding the room assignment, we apologize for any inconvenience caused. We strive to accommodate guest requests to the best of our ability, and we regret any miscommunication or oversight that occurred in your case.Your feedback is valuable to us as it helps us identify areas for improvement, and we appreciate your honesty. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

2/10 Terrible

Luz, charlotte

Disliked: Cleanliness, property conditions & facilities
Property dirty
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 17 Mar 2024
Thank you for taking the time to share your feedback with us. We're deeply sorry to hear about your disappointment with the cleanliness of our property during your recent stay. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we sincerely apologize for falling short of meeting your expectations in this regard.Please rest assured that we take your feedback seriously, and we will address the cleanliness issues you've highlighted with our housekeeping team to ensure that such lapses do not occur in the future. Your satisfaction is our priority, and we are committed to providing a positive experience for all our guests.We apologize for any inconvenience this may have caused you, and we appreciate your understanding.Thank you again for bringing this matter to our attention. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

4/10 Poor

Napleon

Travelled with family
Liked: Staff & service
Bathroom tub had not been cleaned. Door was open before I even placed key as if someone had just left room. Would not stay there again
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 17 Mar 2024
Thank you for sharing your recent experience with us. We sincerely apologize for the issues you encountered during your stay at our hotel. Cleanliness and guest satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations on this occasion.Please know that we take your feedback seriously, and we will address the concerns you've raised with our housekeeping and front desk teams to ensure that similar incidents do not occur in the future. Your comfort and satisfaction are our top priorities, and we are committed to providing a clean and welcoming environment for all our guests.We understand your decision not to stay with us again, but we hope you will reconsider in the future. It would be our pleasure to have the opportunity to regain your trust and provide you with a much-improved experience.Once again, we apologize for any inconvenience caused, and we appreciate your valuable feedback.

10/10 Excellent

John, Somerset

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 2 nights in Mar 2024
Response from Hotel General Manager on 17 Mar 2024
Thank you for sharing your wonderful feedback following your recent stay at Microtel Inn & Suites by Wyndham in Greenville, NC! We are delighted to hear that you had an excellent experience with us and that you awarded us a 5-star rating on Expedia.Your satisfaction is our top priority, and we are thrilled to know that you enjoyed your stay with us. We strive to provide our guests with comfortable accommodations, excellent service, and a memorable experience, and we are glad that we met your expectations.Should your travels bring you back to Greenville, NC, we would be honored to welcome you back for another enjoyable stay.Thank you once again for choosing to stay with us. We look forward to the opportunity to serve you again in the future.

10/10 Excellent

Will

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First off I’d like to Thank the front desk supervisor on upgrading our room. She’s amazing, personality and gracious. I came to North Carolina for a job interview and the hotel staff were helpful in finding places to eat , locations to see. I left my suit in the room rushing to get back on the road and they assured me it will be kept safe and shipped back to me. It’s extremely rare to meet people like this these days. I will stay here again. Thank you Microtel Inn staff Will
Stayed 2 nights in Mar 2024
Response from Hotel General Manager on 17 Mar 2024
Thank you so much for taking the time to share your experience with us following your recent stay at Microtel Inn & Suites.We are thrilled to hear that you had such a positive experience, especially with our front desk supervisor. Providing exceptional service and ensuring our guests feel welcome and supported throughout their stay is always our top priority, and it's heartwarming to know that our efforts made a difference for you.Your kind words mean a lot to us, and we truly appreciate your recognition of our team's dedication and hospitality. Rest assured that we will pass along your compliments to our staff, especially the front desk supervisor you mentioned.We understand how important it is to have a seamless and stress-free experience, especially during important occasions like a job interview, and we're delighted that we could assist you during your visit to North Carolina.Thank you once again for your kind words and for choosing to stay with us. We would be honored to welcome you back for another memorable stay whenever your travels bring you to the area.

10/10 Excellent

God

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Teresa, Mocksville Nc

Liked: Cleanliness, staff & service, property conditions & facilities
No carpet. ALL noise was heard
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 10 Mar 2024
Thank you for sharing your feedback with us following your recent stay. We appreciate your comments about our hotel's flooring choice.We understand that the absence of carpeting may have contributed to an increase in noise levels during your stay. Please accept our apologies for any inconvenience or discomfort this may have caused you. Maintaining a peaceful environment for our guests is important to us, and we will take your feedback into consideration as we continue to make improvements to enhance the overall guest experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.