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Reviews of Holiday Inn Express Greenville, an IHG Hotel

2.5 out of 5
Holiday Inn Express Greenville, an IHG Hotel
909 Moye Blvd, Greenville, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 388 out of 773 reviews" "
Rating 8 - Good. 249 out of 773 reviews" "
Rating 6 - Okay. 73 out of 773 reviews" "
Rating 4 - Poor. 32 out of 773 reviews" "
Rating 2 - Terrible. 31 out of 773 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ziomara, Rome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Beds are comfy, clean bathroom. The breakfast options are various. I recommend and would stay here again.
Stayed 1 night in May 2024

4/10 Poor

brent

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
rooms smelled. one of our rooms had very sticky carpets.
Stayed 1 night in May 2024

10/10 Excellent

Thornton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in May 2024
Response from BLS on 17 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Poor

Ronald

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Mold all around shower.Fan not working.Bath walls total mess.
Stayed 1 night in May 2024
Response from BLS on 17 May 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from BLS on 17 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

2/10 Terrible

Penney

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Expedia advertises pool and hot tub and there was neither. The place was outdated and dirty.
Stayed 3 nights in May 2024
Response from BLS on 17 May 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 3 nights in May 2024
Response from BLS on 17 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Timlahmatie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from BLS on 17 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from BLS on 10 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Linda, West End

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpeting dirty in room 311. Sofa soiled and worn. Toilet kept running.
Stayed 2 nights in May 2024
Response from BLS on 10 May 2024
Thank you for your candid review and bringing this is our attention. We apologize that your recent stay did not meet expectation and any inconveniences you faced during your stay, as this is not our normal standard. We appreciate your comments and will share these with our team so that we can continue to improve our service and make the necessary changes. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience

8/10 Good

Chris

Stayed 1 night in May 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, room was nice, I did miss the bench that was where you could sit outside ( stayed at this hotel previously). Breakfast was good, coffee is wonderful! All in all it is a good experience!
Stayed 1 night in May 2024
Response from BSL on 10 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Bonita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Staff cordial and very helpful. Room very clean and organized. Love the personal products( shampoo. Conditioner, lotion in large attached bottles in shower and at sink(. Bath Gel in shower would be great addition.). Would definitely stay again
Stayed 1 night in Apr 2024
Response from BLS on 10 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from BLS on 10 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Katrin

Travelled with family
Liked: Cleanliness, staff & service
Very nice breakfast that came with the room. Close to ECU.
Stayed 1 night in Apr 2024
Response from BLS on 10 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Anita

Liked: Cleanliness, amenities
We did not get the room we paid for very disappointed 😥
Stayed 1 night in Apr 2024
Response from BLS on 10 May 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

10/10 Excellent

Hyram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from BLS on 10 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

MARSHONDA

Stayed 2 nights in Apr 2024
Response from BLS on 17 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

6/10 Okay

Tyisha S.

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The front desk person was awesome. Great personality, funny, very welcoming. He was the best thing about this hotel. But it’s dated and dingy. No amount of cleaning would make it look clean. A full remodel is needed. Pool closed for service on a 90 degree day. Just a huge disappointment overall.
Stayed 1 night in Apr 2024
Response from BSL on 23 Apr 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. The open is only open from Memeorial Day to Labor day.

8/10 Good

DILLON

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from BSL on 23 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from BSL on 23 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service
This is an older property that needs updating. The shower tub area needs replacing. The socket in the bathroom did not work. Had to use a socket outside the bathroom for hairdryer and curling iron. The curtain was torn. Disappointed in Holiday Inn Express. This is the second one I stayed in that needs serious attention
Stayed 1 night in Apr 2024
Response from BSL on 23 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Comfortable beds and good breakfast
Stayed 1 night in Apr 2024
Response from BSL on 23 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

ALVIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROFESSIONAL STAFF
Stayed 3 nights in Mar 2024
Response from BLS on 12 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Yonette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 3 nights in Mar 2024
Response from BLS on 12 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Carter

Travelled with family, Business traveller
Front desk very nice and efficient
Stayed 1 night in Mar 2024
Response from BLS on 12 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Virginia

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from BLS on 12 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

John

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Just stayed one not not much to talk about breakfast was just ok
Stayed 1 night in Mar 2024
Response from BSL on 26 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Anthony

Stayed 1 night in Mar 2024
Response from BLS on 12 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Nichole

Travelled with family and small children
Liked: Staff & service
Sheets and bed were clean. Bathroom was in disrepair, sinks pushed down on the wall. Water marks on the ceiling and pain chipping from the walls.
Stayed 1 night in Mar 2024
Response from BSL on 26 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Desiree

Travelled with family and small children, Business traveller
Liked: Staff & service, property conditions & facilities
My overall experience was great! Speedy check in , amazing customer service, and a great location in the heart of the city!
Stayed 2 nights in Mar 2024
Response from BSL on 26 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terrible

Markiseona

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated and dirty. The property seemed to be doing outside remodels but that wasn’t even the issue, the carpet had stains and the furniture had noticeable wear and tear along with stains. The door to my room appeared to be beaten. The mattress flung up while sitting on the foot on the bed! Very disappointing, was in town for my birthday and ended up having to book a nice room at the Hampton Inn.
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There are a large amount of HS kids staying on the property. We reserved 2 double beds for 3 adults and were given a king and pull-out sofa bed because our room was given to someone else. So there is an adult sleeping on an uncomfortable pull-out bed. Even though we were next in line, the front person checked in the teacher with the kids first (most likely why our room was no longer available). Our room is also on the first floor next to the common area where all the HS kids are hanging out and being loud. The carpet is extremely dirty with hair on the floor and there are holes in the wall. Stay away - definitely not worth the $230 dollars a night and not the typical quality of a Holiday Inn Express.
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Bri on 21 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service
Clean facilities and friendly staff. Convenient to ECU Health Medical Center. Building is older. Room was showing wear - chipping paint, furniture looking rough, etc.
Stayed 1 night in Feb 2024
Response from Bri on 21 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Poor

David

Business traveller
Disliked: Property conditions & facilities
Yikes
The room is very dated and has water damage on lots of the property. There’s rest on the lamps. And there are people sleeping on the sidewalk beside the doors you come in. The same woman was sprawled out on the couch when I came down from the elevator this morning.
Stayed 1 night in Feb 2024
Response from Bri on 21 Feb 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Feb 2024
Response from Bri on 8 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Ann, Suffolk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hostess at check in.
Stayed 1 night in Feb 2024
Response from Bri on 8 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bri on 8 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Suzanne

Liked: Amenities
The people are gold . Last day cold water
Stayed 2 nights in Feb 2024
Response from Bri on 8 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

DAVIDA, Stamford

Liked: Staff & service
Disliked: Property conditions & facilities
Absolutely needs to be updated. Location prime....staff Amazing. I would book again
Stayed 1 night in Feb 2024
Response from Bri on 8 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Trey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and clean rooms. A/C was a bit loud when it cut on and off but we managed.
Stayed 1 night in Feb 2024
Response from Bri on 8 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

GC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice.
The hotel was clean and the staff was so very helpful and friendly. only draw back for me was the bed was too hard. But.... We would definitely use this hotel when in the area again.
Stayed 4 nights in Jan 2024
Response from Bri on 8 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, room comfort
Holiday Inn Express
Awesome and quite
Stayed 1 night in Jan 2024
Response from Bri on 8 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Greenville Stay
Stayed 1 night in Jan 2024
Response from Bri on 8 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Wesley

Liked: Staff & service
Disliked: Property conditions & facilities
Staff was excellent. Property and room shows wear and age. Vent in bathroom in desperate need of cleaning.
Stayed 1 night in Jan 2024
Response from Bri on 8 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Review of Holiday Inn Express 2024
This was the 2nd time we stayed at Holiday Inn Express in Greenville, the first time was excellent all around, great service and staff. The second time started rocky with staff not wanting to be accommodating with some asks, but in fairness they turned it around and performed the service they had the 1st time. The room was about the same as the 1st time clean and well kept. I believe they are renovating the hotel so there were some water pressure issues with sink and toilet, but maintenance fixed the sink, toilet not so much, although no hotel is perfect. Breakfast is generally good for a free meal and the ambiance is pleasant and professional. Overall, if my family needed to go to a hotel again in Greenvillle that has decent prices we would go back to this one.
Stayed 3 nights in Jan 2024
Response from Bri on 18 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Ivey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to hospital. Friendly staff. Very nice stay.
Stayed 2 nights in Jan 2024
Response from Bri on 18 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and polite staff. Room was clean and nice complimentary breakfast. The outlet in the bathroom did not work and the ironing board could not stand on its own.
Stayed 1 night in Jan 2024
Response from Bri on 18 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terrible

Darrell

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was in the getto accompany by gunshots at 4 in the morning
Stayed 2 nights in Jan 2024
Response from Bri on 18 Jan 2024
Thank you for your candid review and bringing this is our attention. We apologize that your recent stay did not meet expectations and any inconveniences you faced during your stay, as this is not our normal standard. We appreciate your comments and will share these with our team so that we can continue to improve our service and make the necessary changes. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.