Dear Kim, We deeply apologize that you were unable to use the shuttle service and that we failed to communicate its early departure properly. Ensuring our guests' satisfaction is our highest priority, and we regret not being able to provide a more positive experience. We value your feedback. Thank you for taking the time to share your review with us. Sincerely, David Hicks, GM

Dear Sarita, We regret that we did not provide hospitable service and for your frustrations with the incidental hold. We release the hold upon your departure. The return of the funds is dependent on your financial institution. Additionally, I apologize that we did not fulfill your request for housekeeping service. We appreciate your feedback and look forward to exceeding your expectations upon your return. Sincerely, David Hicks, GM

Dear Taylor, We're so glad to hear that you enjoyed your visit. Your support means a lot to us! Best, David Hicks, GM

Dear Malik, Thank you for choosing our hotel during your stay in the area. We are delighted to receive your 5/5 review and look forward to welcoming you back again soon. Best, David Hicks, GM

Dear Jeffrey Stewart, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant visit to become your hotel of choice when in the area. We look forward to your return trip. Best, David Hicks, GM

Dear JESSICA, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is so rewarding to know that you enjoyed your stay. It was our pleasure to host you, and we hope to see you again. Best, David Hicks, GM

Dear Dale, It appears that there were some aspects of your stay that you found enjoyable, but we apologize for not fulfilling all of your expectations. We appreciate you taking the time to share your feedback with us, as it is valuable to us. We will use your comments to identify areas that require improvement, and we hope that you will give us another chance to provide you with an improved experience. Sincerely, David Hicks, GM

Dear Christina, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, David Hicks, GM

Dear Glen, We are thrilled that we provided you with a pleasant experience. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, David Hicks, GM

Dear Chris, Thank you for taking the time to share your experience with us. We are grateful for your support and look forward to hosting you again soon. Best, David Hicks, GM

Dear Edward, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, David Hicks, GM

Dear Brittany, We appreciate you taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again and we humbly request a return visit. Best, David Hicks, GM

Dear James, We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we hope to see you again soon. Best, David Hicks, GM

Dear James, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, David Hicks, GM

Dear Taurus, At our core, we're passionate about delivering unparalleled hospitality. Your feedback is truly appreciated and we're sorry we fell short. We're eager to go above and beyond during your next visit. Sincerely, David Hicks, GM

Dear Kris, First and foremost, thank you for your loyalty to Embassy Suites! I am delighted that our warm hospitality and fame-worthy breakfast made for another enjoyable stay! I appreciate your feedback, including areas of opportunity, as we are committed to continually enhancing the guest experience. We can't wait to welcome you again. Best, David Hicks GM

Dear Sanyah, We are thrilled you had a perfect stay and loved our hotel! Thank you for the review, and please visit us again. Best, David Hicks GM

Dear Stephanie, We are grateful for your ongoing support and value your feedback. Thank you for helping us understand how we can improve and enhance guest satisfaction. Your feedback will be taken into consideration to ensure that we meet your expectations. It has been a pleasure to have you with us, and we look forward to hosting you again soon. Best, David Hicks GM

Dear Anni, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, David Hicks, GM

Dear Teresa M Davis, What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, David Hicks GM

Dear Ana, Thank you for being our valued guest and for your generous review! It was a pleasure to host you, and we can’t wait to welcome you again. Best, David HicksGM

Dear Scott, First and foremost, thank you for your loyalty to Embassy Suites! We are delighted you chose us and are thrilled we delivered the same signature experience you have come to expect. We enjoyed having you as our guest and hope you will find a reason to visit again soon. Best, David Hicks GM

Dear Sherita, We are extremely thankful for your wonderful rating. It gives us immense pleasure to know that our team was able to positively influence your stay with us. We were honored to have you as our guest and we eagerly anticipate the opportunity to welcome you back soon. Best, David Hicks GM

Dear Misty, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies regarding your pool experience and that an odor was detected; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, David Hicks GM

Dear santina, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and I'm at your service should you like to discuss this in more detail. Thank you for staying with us. Sincerely, David Hicks GM

Dear Aaliyah, What a great review! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact that you took the time to share these kind comments. Please come again soon. Best, David Hicks GM

Dear Pamela, We are sincerely sorry to hear that you were disappointed in our facility conditions and that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, David Hicks GM

Dear Paul, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, David Hicks GM

Dear Martin,Please accept my sincere apologies for your experience. Rest assured, your feedback has been shared with our team, and these issues have been remedied. I regret it was not in time to provide you with the exceptional stay you deserve; please forgive us. We would be truly grateful for another opportunity to deliver a flawless experience in the future.Sincerely,David HicksGeneral Manager

Dear Amanda, We are delighted that you enjoyed your stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Your positive review means a lot to us. Best, David Hicks GM

Thanks for taking the time to rate your stay with us. We look forward to seeing you again soon!

Dear Drucilla, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Best, David Hicks GM

Dear Simon, Thank you for your stay and for taking the time to leave us a review. I am sorry about the issues encountered with the overall upkeep of the hotel and the room you received. The experience you described certainly isn’t what we want for any guest. We value all the feedback we receive as this is our best resource for improvement. I alerted the hotel management team of your comments, and I'm certain that appropriate steps will be taken so this doesn't happen again. Hoping that you'll give us another chance to win you over! Sincerely, David Hicks GM

Dear Brenda, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, David Hicks GM

Dear John, It was our pleasure to host you, and your kind review humbles us. Thank you so much for choosing to spend your time in Greensboro at our Embassy Suites by Hilton. We are ready and waiting to welcome you back anytime you return to the area. Best, David Hicks GM

Dear Marcie, We appreciate you choosing to stay with us and for leaving us feedback. We sincerely apologize for the condition of the fold out bed and that it did not meet our high standards of cleanliness. Guest satisfaction is our highest priority so I regret that we weren't able to deliver a more positive experience. We hope to welcome you again for a more favorable impression. Sincerely, David Hicks General Manager

Dear LaNeeka,We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Our associates make sincere hospitality a priority; thank you for recognizing their genuine efforts and their hard work! I look forward to sharing your kind comments and hope we will have the opportunity to serve you again soon. Best,David HicksGeneral Manager

Dear Patricia, First and foremost, thank you for your loyalty to the Hilton family of hotels! We are delighted you chose us and are thrilled to know we delivered the same signature experience you have come to expect. We enjoyed having you as our guest and hope you will find a reason to visit again soon. Best, David Hicks GM

Dear Richard, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, David Hicks GM

Dear Rebecca, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, David HIcks GM

Dear Edith,We enjoyed having you as our guest and apologize if your visit fell short of expectations. We look forward to welcoming you again in the future, as we are committed to delivering a stay that aligns with our high expectations in every way. Sincerely,David HicksGeneral Manager

Dear MORRIS R.,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,David HicksGeneral Manager

Dear carly,Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage.Best,David HicksGeneral Manager

Dear James,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,David HicksGeneral Manager

Dear Bradford,We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us.Best,David HicksGeneral Manager

Dear Krysia,Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon.Best,David HicksGeneral Manager

Dear Anonymous,Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize for the drainage problems you encountered. We hope this will become the first of many visits.Best,David HicksGeneral Manager

Thanks for staying with us! We look forward to your return.