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Reviews of Clarion Pointe - Greensboro Coliseum Area

2.5 out of 5
Clarion Pointe - Greensboro Coliseum Area
2003 Athena Court, Greensboro, NC

Reviews

5.4
Rating 10 - Excellent. 139 out of 1001 reviews" "
Rating 8 - Good. 161 out of 1001 reviews" "
Rating 6 - Okay. 207 out of 1001 reviews" "
Rating 4 - Poor. 190 out of 1001 reviews" "
Rating 2 - Terrible. 304 out of 1001 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia, New Market

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Franklin

Disliked: Property conditions & facilities
Key didn’t work - elevator didn’t work - bathroom door would not shut and had been repaired and not repainted. No Wi-Fi or tv and Verizon wasn’t strong there. I saw a cockroach crawl across the side table as I turned off the light to go to sleep🙀
Stayed 1 night in May 2024

2/10 Terrible

Sage

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The baseboards and walls were very dirty and the comforter had holes in it. The area also felt very unsafe and the outside corridors were cluttered and dirty.
Stayed 1 night in Apr 2024
Response from Daniel Moran, Regional General Manager on 6 May 2024
Thank you for your feedback. It is only through both negative and positive feedback that we are able to make the improvements our guests want to see, so we appreciate all of it. We are currently in the midst of some construction and renovations and apologize if anything appeared to be cluttered. We hope you will give us another chance upon the completion of our improvements so we can win back your business.

4/10 Poor

Nikia

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
When I drove up first thought was forget the money and run the outside was horrifying and the pool or the Internet worked, but the head of housekeeping said that the rooms looked better in the inside which it did. I wouldn't stay there again!
Stayed 1 night in Apr 2024
Response from Daniel Moran, Regional General Manager on 6 May 2024
Thank you for your comments. Just so you know, we are in the midst of some construction and improvements. Our pool is closed for the next couple weeks as we are resurfacing it. We haven't received any complaints about the internet, but would have been more than happy to assist upon receiving any report that you were having difficulty with it. We hope that you will change your mind and give us another chance to do so. Thank you kindly.

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, and took care of any needs you needed. Excess to snacks drinks all nite. And good breakfast in the morning.
Stayed 5 nights in Apr 2024
Response from Daniel Moran, Regional General Manager on 6 May 2024
Thank you so much for your feedback. Encouraging words like yours serve as encouragement to our team in our efforts to provide the best possible experience for our guests. Please visit again soon.

2/10 Terrible

Cecilia

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Please don't recommend this Motel to women travelling alone.
Stayed 4 nights in Apr 2024

6/10 Okay

Derik

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It needs a facelift. Staff was friendly but needs some updating.
Stayed 1 night in Apr 2024
Response from Sierra Sellars on 16 Apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Cee

Travelled with group
Liked: Staff & service, amenities
Staff is great ! Area had many hotels , dining and stores around
Stayed 1 night in Apr 2024

4/10 Poor

Kevin

Disliked: Staff & service, amenities, property conditions & facilities
It had a phone line coming out of the wall with no phone. All the electrical outlets on the lamps were worn out would not hold a plug. The toilet seat was loose and didn't flush very well. The chair for the little desk was a piece of junk it was crooked and would not roll. The TV would suddenly come on by itself in the middle of the night. Overall the room and the bathroom were extremely small did not justify what I paid for it. This is a $30 a night room, anything more than that is a rip off.
Stayed 4 nights in Apr 2024
Response from Sierra Sellars on 6 Apr 2024
Good afternoon Kevin,On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the inconveniences you had during your stay. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can excel and improve your future potential stays with us.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Mtu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything in the room
Stayed 1 night in Mar 2024

4/10 Poor

David

Disliked: Amenities, property conditions & facilities
The elevator was broken, all stairs leading upstairs are outside. Unprotected from the elements.
Stayed 5 nights in Mar 2024
Response from Daniel Moran, Regional General Manager on 27 Mar 2024
Hi David,We apologize about the elevator situation. It is currently under construction and we are excited to introduce our new and improved elevator soon. We hope that you will allow us another chance in the near future to provide you with the superior experience you deserve.

10/10 Excellent

Ishmael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Matthew

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Urine in the toilets at check in. Burn holes in the sheets. The door locks did not work. Crackheads in the parking lot and people Using drugs on the balcony. We did not stay the first night. We checked out the early next morning. The worst hotel I have ever been to
Stayed 3 nights in Feb 2024
Response from Sierra Sellars on 10 Apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Sierra SellarsClarion Pointe - Greensboro Coliseum Area

10/10 Excellent

Janice

Staff was amazing
Stayed 1 night in Jan 2024
Response from S. Williamson on 26 Feb 2024
Thaunk you for your review! We hope to see you again soon!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from SW on 29 Jan 2024
Thank you for the great review! We hope you can stay with us again soon!

6/10 Okay

GWON

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from SW on 29 Jan 2024
Thank you for your review.

2/10 Terrible

John

Stayed 1 night in Jan 2024
Response from S. Williamson on 29 Jan 2024
Thank you for your review. I am sorry that we did not provide the experience you were expecting.

4/10 Poor

Dorothy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from S. Williamson on 26 Feb 2024
Thank you for your review.

8/10 Good

Keshanna

Stayed 2 nights in Nov 2023
Response from SW on 8 Jan 2024
Thank you for the review. We hope to see you again soon.

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great ! If only the properties around y’all would clean up their properties it would probably bring a better feel to that area of properties. I know you guys can’t fix that.
Stayed 1 night in Nov 2023
Response from S. Williamson on 28 Nov 2023
Thank you for your review. We hope you can stay with us again soon!

4/10 Poor

Mark

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hope this email finds you well. I am writing to express my disappointment regarding my recent hotel stay at your property. After reviewing my experience, I must say that it was completely unacceptable. Firstly, upon arrival, I found the cleanliness of the room to be subpar. There were visible stains on the carpet and the bathroom had not been adequately cleaned. This lack of attention to detail was not what I expected from a reputable establishment like yours. Furthermore, the level of customer service was far from satisfactory. The staff appeared indifferent and unresponsive to my concerns. Despite approaching them with my issues, there was no effort made to rectify the situation or offer any form of compensation for the inconvenience caused. Additionally, the amenities promised on your website were not fully available during my stay. The fitness center, which was one of the main reasons for choosing your hotel, was under maintenance, and no alternative arrangements were made. This lack of transparency and failure to deliver on advertised services is truly disheartening. As a frequent traveler, I have stayed at numerous hotels around the world and have come to expect a certain level of quality and service. Unfortunately, my experience at your property fell far short of these expectations. I kindly request that you address these issues promptly and take the necessary steps to ensure that such incidents do not occur in the future.
Stayed 1 night in Nov 2023

2/10 Terrible

Linda

Horrible
Stayed 1 night in Nov 2023

4/10 Poor

Latunda

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was great. Unfortunately the property wasn't.
Stayed 1 night in Nov 2023
Response from S. Williamson on 28 Nov 2023
Thank you for your review.

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from S. Williamson on 20 Nov 2023
Thank you for your review! We are thrilled to hear that you enjoyed your stay with us! we hope to see you again soon!

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hard pass
"Let's put some lipstick on this pig and see if it dances." Yeah, stay away from this place. While the lobby has been updated and looks fairly modern, our room was a different story. We quickly checked in and headed right out to a concert. We arrived back at our room late and discovered there was no hot water. The furniture in the room was pretty beat up and the bathroom was gross. There was tape covering outlets and switches. In the morning, we could see daylight around the door and realized the deadlock didn't work properly. We still didn't have hot water. Couldn't get out there soon enough.
Stayed 1 night in Nov 2023
Response from S. Williamson on 20 Nov 2023
Thank you for your review. I apologize for any issues you encontered during your stay. It is certainly not the experience we seek to provide for all of our guests. We appreciate your feedback as it helps us to cintinue to make improvements.

6/10 Okay

Derrick

Stayed 3 nights in Nov 2023
Response from S. Williamson on 28 Nov 2023
Thank you for your review.

8/10 Good

howard

Stayed 1 night in Nov 2023
Response from SW on 8 Jan 2024
Thank you for your review. Please come back and stay with us if you are in the area.

2/10 Terrible

Kelly

Disliked: Cleanliness, property conditions & facilities
Elevator did not work. Bugs in room. It smelled of cigarettes and old, musty and dirty carpet.
Stayed 4 nights in Nov 2023
Response from S. Williamson on 28 Nov 2023
Thank you for your feedback. It helps us to continue to make improvements.

10/10 Excellent

Willy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from S. Williamson on 1 Nov 2023
Thank you for your review! We hope you can stay with us the next time you are in the area!

2/10 Terrible

Erin

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
BED BUGS…DO NOT STAY HERE
The fact that this hotel is going for $30/per night right now for a 1-night stay on a Friday-Saturday, and we paid $135 & $140 for 2 rooms booked last Friday; let’s me know they extremely price gouged these rooms for the event that was happening! I booked two separate rooms & we had to leave abruptly at 3 am because there were BED BUGS & one of my friends had to go to the hospital because the bites were severe & caused swelling!! And now I’m being refused a refund for both rooms. I think not!!! Why would anyone want to stay at a hotel after someone in their party has multiple bite marks & pics/videos of the bedbugs crawling in their bed?! We left EXPEDITIOUSLY!!!
Stayed 1 night in Oct 2023
Response from S. Williamson on 1 Nov 2023
We had Terminix, our pest control agency check the room the next day. They found no bedbugs. There have been guest that stayed in the room after you and no one has seen bedbugs. Please do not book with us again. Thank you.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from S. Williamson on 26 Oct 2023
Thank you for your review. If you would like to share any specific concerns, please fee free to contact me.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from S. Williamson on 26 Oct 2023
Thank you for you review. I hope you can stay with us again if you are in the area.

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from S. Williamson on 20 Nov 2023
Thank you for your review! I am happy to see that you enjoyed your stay with us! Please come back the next time you are in the area!

6/10 Okay

Doug

Liked: Staff & service
Disliked: Property conditions & facilities
Location not updated and some exterior doors did not close properly or securely. Staff was pleasant and provided good support and info on the area. Carpet it hall better. The room carpet was worn and tattered. Bedding and bath were clean. A mix of conditions. Recently it seems it was taken over by the new owners.
Stayed 6 nights in Oct 2023
Response from S. Williamson on 26 Oct 2023
Thank you for your review. We appreciate the feedback as it helps us to continue to improve.

4/10 Poor

Hermena

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Not what I expected
There was no shower curtain or ventilation fan. The tub was very old with spray over on the rusted areas. I was truly disappointed and embarrassed that I chose this location. The linens were clean and an up to date television. The bathroom and sink areas need an overhaul. The staff was great so I couldn’t rate totally bad.
Stayed 1 night in Oct 2023
Response from S. Williamson on 26 Oct 2023
I am sorry to hear about the issues you encountered during your stay. We appreciate your review.

4/10 Poor

Kevin

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from S. Williamson on 17 Oct 2023
Thank you for your review. We welcone your feedback as it helps us to continue to make improvements.

4/10 Poor

Myron

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lock Nightmare
For the price I paid, the facility was not to bad the bed was very comfortable. The problem I had was with my door lock. I kept having to get my room rekeyed and on my third night I ended up spending the night in another room after attempting to get into my room until 12am, very inconvenient and tiring. I was assured the lock would be fixed before I returned for my last night and it was not. Maintenance had to come let me into my room for the last night
Stayed 4 nights in Oct 2023
Response from S. Williamson on 17 Oct 2023
I apologize for the issue with the lock. It should have been repaired during your stay, I hope you will give us another chance if you are in the area again,

4/10 Poor

Norma

Travelled with partner
Disliked: Amenities, property conditions & facilities
Elevator was broken, walls were thing and guests were loud
Stayed 1 night in Oct 2023
Response from S. Williamson on 16 Oct 2023
Thank you for your response. I apologize for the elevator. It is being repaired.

2/10 Terrible

Edvard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from S. Williamson on 16 Oct 2023
Thank you for your review.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and Quiet
Everything worked. That's a good start ! The king sized bed; great. I slept like a baby 😌
Stayed 2 nights in Oct 2023
Response from S. Williamson on 14 Oct 2023
Thank you for the great review! We hope to see you again soon!

4/10 Poor

Bobby

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Get what you pay for.
The front desk staff were awesome. The room however, not so much. Smelled of mildew, carpets were dirty (walked out of shower and by the time I got to side of bed my feet were dirty) carpet was damn on entry. Tub was stained, no stopper in tub or sink. Was a inexpensive stay but expected more from the brand.
Stayed 2 nights in Oct 2023
Response from S. Williamson on 12 Oct 2023
Thank you for your review. We will address the issues you mentioned. We value your feedback.

6/10 Okay

Brandon

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The floors were kind of dirty. The plug in and light didn't work next to the bed in one side. The door to the bathroom didn't shut. The pillows were uncomfortable. The bed was great.
Stayed 1 night in Oct 2023
Response from S. Williamson on 8 Oct 2023
Thanks for your review as it helps us to continue to make improvements. I hope you will give us another chance to exceed your expectaions.

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from S. Williamson on 25 Sept 2023
Thank you for the great review. We look forward to seeing you again soon!

8/10 Good

Freda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from S. Williamson on 25 Sept 2023
Thank you for your review. Please come back and see us if you are in the area!

10/10 Excellent

Lacy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 8 nights in Sep 2023
Response from S. Williamson on 12 Sept 2023
Thank you for the review. We hope you can stay with us again soon!

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from S. Williamson on 4 Sept 2023
We arur e sorry to hear that yo did not enjoy your stay with us. Please contact the GM directly if you would like to share specific details of your experience. Thank you.

2/10 Terrible

jingjing

Stayed 6 nights in Aug 2023
Response from S. Williamson on 1 Sept 2023
I am sorry to hear that you did not enjoy your stay with us. Please feel free to contact me directly if you would like to share any specific concerns. Thank you.

8/10 Good

Hong Qi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly customer service, close to everything
Stayed 6 nights in Aug 2023
Response from S. Williamson on 30 Aug 2023
Thank you for your review. We hope you can stay with us again soon.

10/10 Excellent

Lucina

Old bathrooms
Stayed 4 nights in Aug 2023
Response from S. Williamson on 28 Aug 2023
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Iracema

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from SS on 24 Aug 2023
Thanks for the review