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Rating 10 - Excellent. 166 out of 452 reviews" "
10 - Excellent
166
Rating 8 - Good. 177 out of 452 reviews" "
8 - Good
177
Rating 6 - Okay. 55 out of 452 reviews" "
6 - Okay
55
Rating 4 - Poor. 30 out of 452 reviews" "
4 - Poor
30
Rating 2 - Terrible. 24 out of 452 reviews" "
2 - Terrible
24
8.4/10
Cleanliness
8.6/10
Staff & service
7.8/10
Amenities
8.0/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
6/10 Okay
Kevin
Travelled with partner
17 May 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room seemed pretty clean, but it had a funky smell to it. Furniture showed lots of wear, and one comforter had a big stain in the middle of it. Very friendly staff, good breakfast.
Nothing good. 1st room checked into was still dirty. Vending machines had outdated food. No waffles for breakfast. Breakfast attendant did not show up for work. Pool had no towels there. Bad overall experience.
Poor service most of the time. Would not take Multiple payments for check in i.e. cash, visa Debit cards, other. Hotel only provided coffee, tea, etc from 6-9am daily, sink in room would not drain, breakfast was exactly the same everyday, parking very limited, room key cards were deactivated daily for three fays
Lynn Dennis
Stayed 3 nights in Feb 2024
Response from GM on 23 Feb 2024
I am sorry for this misunderstanding but we do serve coffee 24 hours a day. We can use up to 2 different payment methods no more then that due to security reasons. Also please report any maintenance issues to front desk immediately and we are happy to get them fixed urgently. Hope to see you again in the future.
4/10 Poor
Karina
19 Feb 2024
Disliked: Cleanliness
Karina
Stayed 2 nights in Feb 2024
Response from GM on 20 Feb 2024
Thank you for staying with us! We are sorry to hear your stay was anything less then amazing. We hope to see you again!
This is our preferred place to stay when in town and we're in town often. pet friendly, hot tub, pool, pretty quiet, good breakfast. staff is always so kind. This trip, we had an issue and were running late for check out, they were beyond understanding and patient given the situation. Their compassion went so far!
Verified traveller
Stayed 2 nights in Jan 2024
Response from GM on 13 Feb 2024
Thank you for staying with us! We hope to see you again soon!
The staff was my favorite part of my stay! I would definitely come back just for them, and it wasn’t one specific person, across the board they were all amazing.
No one was at the front desk and had to wait about 30 minutes to check in.
Left a phone charger in the room at checkout and called to see if it had been found. Front desk confirmed it had been found and put it in a bag with my name for pick up. When we went to pick it up we were told they now could not find it. Interesting
Kelly
Stayed 2 nights in Oct 2023
Response from GM on 4 Dec 2023
Thank you for staying with us, Sorry to hear this we will look into it!
Very disappointed that I paid for room in advance then when checked in the hold 150.00 until check out and tells you 3-5 days to get it back which I am used to that happening on 25-50.00 never 150.00 the breakfast area is so small you don't even get ur own food so I just skipped breakfast
Darren
Stayed 1 night in Nov 2023
Response from GM on 15 Nov 2023
Thanks for staying with us. Unfortunately that is our policy and everyone is required to pay that deposit.
10/10 Excellent
Heriberto
1 Nov 2023
Good
Heriberto
Stayed 7 nights in Oct 2023
Response from GM on 15 Nov 2023
Thank you for staying with us!
6/10 Okay
Bethany
30 Oct 2023
Disliked: Cleanliness
Room smelled of dirty feet, stained sheets and stained curtains
Bethany
Stayed 1 night in Oct 2023
Response from GM on 1 Nov 2023
Thank you for staying with us we will be addressing your concerns.
Breakfast area too small. I was feeling Cleithrophobia. Not impressed with food options. Will not be returning to this facility.
Carmen
Stayed 1 night in Oct 2023
Response from GM on 1 Nov 2023
Thank you for staying with us we will be addressing your concerns
6/10 Okay
Jennifer
Travelled with family
16 Oct 2023
Our room smelled terrible. I thought it smelled like gas and my husband thought it smelled like paint. It gave me a headache and our A/c was making a loud noise of and on. We asked to change rooms, but they couldn’t accommodate because they were completely full. Not their fault, but I wouldn’t book this hotel again.
Jennifer
Stayed 2 nights in Oct 2023
Response from gm on 16 Oct 2023
Thank you for staying with us! We are sorry your stay was anything less then amazing, We will address this issue immediately. We hope you would give us another chance and book with us again.
6/10 Okay
Gustavo
15 Oct 2023
Liked: Staff & service
Not worth the 240 that I paid for
Gustavo
Stayed 1 night in Oct 2023
Response from gm on 16 Oct 2023
Thank you for staying with us, We hope you'll stay with us again in the future so we can make it worth it!
10/10 Excellent
Lawrence
Travelled with partner
15 Oct 2023
Liked: Cleanliness, staff & service, amenities
Needed some tlc in the room. Places on walls needed to be fixed
Lawrence
Stayed 1 night in Oct 2023
Response from GM on 1 Nov 2023
Thank you for staying with us, We will be addressing your concerns.
We were put in a dirty room then moved to another room had a broken ironing board air conditioner made funny noises had to open windows and listen to highway traffic lady who checked us in very nice talked to manager the next day waiting on a discount
Justin
Stayed 1 night in Sep 2023
Response from GM on 26 Sept 2023
We are sorry to hear this, We take this very seriously and will look into this!
6/10 Okay
becky
Travelled with family
11 Sept 2023
We used this app and paid weeks in advance and got the worst room right by ice machine and lobby.
Our bathroom sink stunk and toilet seat was broken. I have stayed at other comfort inns and this was not up to the usual quality.
becky
Stayed 2 nights in Sep 2023
Response from GM on 26 Sept 2023
We are sorry to hear this and will look into this!
Staff is wonderful and attentive, room was super clean. Breakfast is among the best hotel breakfasts anywhere. Loved the hot tub, pool and exercise room and the hours on these amenities are great.
Joan
Stayed 2 nights in Aug 2023
Response from GM on 23 Aug 2023
Thank you for staying with us! We always appreciate positive feedback.
8/10 Good
Dulce, Evans
16 Aug 2023
Liked: Cleanliness
Disliked: Staff & service
Dulce
Stayed 1 night in Jul 2023
Response from GM on 23 Aug 2023
Thank you for staying with us
8/10 Good
April
Travelled with partner
14 Aug 2023
Liked: Cleanliness, staff & service, amenities
No mattress cover so the mattress was stained and gross looking. Our bathtub still had hair from previous guests so we did not use.
April
Stayed 1 night in Aug 2023
Response from GM on 23 Aug 2023
Thank you for staying with us, we are sorry to hear this and we will look into it
We love staying their comfort. When we visit our daughter at school. The place is nice and comfortable. We wish the breakfast area was a little bigger and their staff was little more friendly. But the stay there is comfortable.
Mike
Stayed 2 nights in Aug 2023
Response from GM on 23 Aug 2023
Thank you for staying with us! We hope to see you again soon!
4/10 Poor
Jason
14 Aug 2023
Jason
Stayed 2 nights in Aug 2023
Response from GM on 26 Sept 2023
We are sorry to hear you were not satisfied with your stay and we will use your feedback to improve. We hope to see you again.