We stayed here for a week and greatly enjoyed it. The staff went above and beyond to meet our needs, always with a big smile and positive attitude. The hotel has a fabulous view from any angle. Housekeeping was prompt and thorough, and even included freshening up the room and replacing the towels in the evening. The room (junior suite) was spacious, comfortable, very quiet; the bathroom is similarly spacious with plenty of counter space and a large shower. The only thing I missed was a wall mirror.
The restaurant has a nice menu, with creative dishes. Across the street there is a mini market, and in short walking distance there is a pharmacy, a Lidl, and a bakery.
Relaxing on a chaise by the pool, overlooking the Caldera, and watching the boats and cruise ships go by: priceless!
The hotel is located ~2.5 km from Thira, and the hotel shuttle does come in handy. A taxi ride to/from Thira center is €15. Santo winery is in walking distance, and has nice wines and great views.
The breakfast buffet was variegated, but there is place for improvement with regards to the eggs offerings as the scramble & omelettes were made with egg substitute rather than real eggs.
The laundry services were prompt and reasonably priced.
All in all, we had a great stay and felt well taken care of.