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Reviews of Stella Palace Aqua Park Resort

5 out of 5
Stella Palace Aqua Park Resort
Analipsi, Hersonissos, Crete Island

Reviews

8.8

Excellent

Rating 10 - Excellent. 198 out of 358 reviews" "
Rating 8 - Good. 114 out of 358 reviews" "
Rating 6 - Okay. 32 out of 358 reviews" "
Rating 4 - Poor. 10 out of 358 reviews" "
Rating 2 - Terrible. 4 out of 358 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

EDUARDO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I organized a family reunion. We were 17 in total. All of us agreed that it was a most amazing experience, and that the resort and it offered was magnificent. Thanks
Stayed 7 nights in Apr 2024

8/10 Good

kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort and lovely staff. Can't fault any of the staff they are all really friendly and the resort is kept spotless. The resort is split into 3 resorts, palace which has the water park, village which is aimed at families with younger children and island which is adults only. Plenty of restaurants to go to some required booking but we got reservations no problem. Our favourite overall was Elia, traditional greek food plus extra and great staff. We had a family 2 bedroom room in the palace resort which was plenty big enough for the 4 of us. The water park was brilliant and plenty of slides for all ages, this is also where the snack bar and ice cream bar are. The only thing we thought it could do with was something extra for teenagers. There was a small arcade in the village part of the resort but this only had a few games. There's only 1 ping pong table and 1 dart board and the darts are only available during the day so we barely got to use these. Could do with some pool tables around the palace resort as the 3 they have are again in the village part of the resort and you're lucky to get on any of them, that's if you want to go down to the village part as it's quite busy with lots of families with younger kids so definitely needs something on the palace side. There is mini golf on the palace side it's small but ok and also an astro turf pitch, this gets taken over early afternoon by the kids club events so go early if you want to use it.
Stayed 7 nights in Apr 2024

6/10 Okay

Aneka

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Oct 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 7 nights in Oct 2023

10/10 Excellent

Yael

Stayed 4 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Georgia on 15 Sept 2023
Dear Guest, Thank you for sharing your feedback!Best regards, Georgia FragkiadakiGuest Experience Coordinator

8/10 Good

Mazal

Stayed 3 nights in Jun 2023
Response from Georgia on 15 Sept 2023
Dear Mazal, Thank you for choosing us for your stay and for sharing your feedback.Best regards, Georgia FragkiadakiGuest Experience Coordinator

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for vacation with kids . And without
The good : Relatively close to airport, so , considering absence of public transportation, will help you to save some money. Have a big water park, with areas for all ages . My room had exit to a private pool , which is very close to sea : no more than 20-30 meters. You can hear the waves from your room. Staff is very friendly and helpful. Several bars serving cocktails , hot and cold beverages. Food was good, restaurant is spacious and service there is great. (There are 3 "special additional restaurants , but I didn't went there) Whole hotel is village-like with many 2 store houses , so you don't have too many neighbors. (Things to consider : you will need to walk to to restaurant and the park ) The bad (not really): Nothing around the hotel . Beach is small and not very convinient UGLY: In my room there is ONE TRANSPARENT SLIDING door for toilet and shower. Which is ... Really not great design solution.
Stayed 4 nights in Jun 2023
Response from Georgia on 15 Sept 2023
Dear Alexander,Thank you for taking the time to share your excellent feedback about your stay with us. It's great to know that the amazing Stella Waterland, the pool, and the sound of the sea from your room enhanced your stay. We also appreciate your kind words about our friendly and helpful Team, as well as the quality of our food and service.Thank you once again for choosing our resort for your holidays, and we hope to have the opportunity to welcome you back to Stella Palace in the future.Warm regards,Georgia FragkiadakiGuest Experience Coordinator

8/10 Good

Gemma

Stayed 7 nights in Apr 2023
Response from Georgia on 15 Sept 2023
Dear Gemma, Thank you for selecting our resort for your holidays and for posting your rating!Best regards, Georgia FragkiadakiGuest Experience Coordinator

2/10 Terrible

Moatasem

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor
It was unfair for me. To use the indoor pool Saouna and the spa l have to pay extra money and there was no room service. After eleven it’s not all inclusive
Stayed 3 nights in Apr 2023
Response from Georgia on 7 May 2023
Dear Moatasem,Thank you for your feedback regarding your recent stay at our resort. We apologize for any inconvenience you experienced during your stay. All the necessary information about our resort’s services, policies, and amenities is available on our website, app, and all booking platforms, to ensure transparency and clarity for our Guests. We regret that this was not clearly communicated to you prior to your stay.We would like to clarify any confusion regarding the availability and pricing of our additional facilities such as the indoor pool, sauna, and spa. Please note that these facilities are not included in our all-inclusive package, which only refers to our Food & Beverage offerings. We appreciate your feedback and we will take it into consideration for future improvements.We hope to have the opportunity to welcome you back in the future and provide a more satisfactory experience.Best regards, Georgia FragkiadakiGuest Experience Coordinator

10/10 Excellent

Joshua

Stayed 7 nights in Apr 2023
Response from Georgia on 15 Sept 2023
Dear Joshua, Thank you so much for your excellent feedback! Warm regards, Georgia FragkiadakiGuest Experience Coordinator

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easter week at Stella Palace new pool access room
Stayed as a couple at Stella palace in new rooms in 900 range, absolutely gorgeous, clean, modern comfy beds with pool access from room & bar open 10am-11pm with amazing bar staff. Luxury loungers & table with chairs by poolside. Food in Enzo Asian restaurant absolutely delicious. Water park located quite close behind rooms 900 range with snacks of burgers, chips, chicken wraps , fish, salad & ice-creams, drinks etc Well priced with hotel.com for Easter
Stayed 6 nights in Apr 2023
Response from Georgia on 7 May 2023
Dear Guest, Thank you for choosing to stay with us at Stella Palace and for sharing your positive feedback, as well as for the lovely photos! We are thrilled to hear that you enjoyed the modern and comfortable room, the pool access, and the excellent bar Team. We appreciate your compliments on the cleanliness, the genuine and warm hospitality of our Team, the service, our facilities, and the delicious food.It was a pleasure to host you during Easter week, and we hope to welcome you back soon for another fantastic experience.Best regards, Georgia FragkiadakiGuest Experience Coordinator

10/10 Excellent

Michelle

Stayed 7 nights in Apr 2023
Response from Georgia on 7 May 2023
Dear Michelle,thank you so much for your excellent feedback!We would be delighted to welcome you back at Stella Palace in the near future.Best regards, Georgia FragkiadakiGuest Experience Coordinator

10/10 Excellent

Adam

Stayed 6 nights in Sep 2022
Response from Georgia on 15 Sept 2023
Dear Adam, Thank you for your 5* rating!Best regards, Georgia FragkiadakiGuest Experience Coordinator

8/10 Good

Emma

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and service at this resort was fantastic. The rooms are also really spacious and very clean. The pools are great and most of the time we could get a sunbed. We ate mainly in the Elia outdoor restaurant, as it was more intimate than the big Poseidon one. The food at every meal was so fresh and tasty. We really enjoyed it! The staff throughout the hotel are brilliant- so friendly and efficient. We paid to use the Spa one afternoon and it was a real treat- using the sauna, jacuzzi and indoor pool (2 hrs= 20 Euros) I used the gym every day and was usually the only one in there. (24hrs = 5 Euros) it was well equipped and clean. The hotel room was reallt quiet and had a large veranda/patio area overlooking the pool. A fab stay and lots of fun- especially trying all the free cocktails!!!
Stayed 5 nights in Oct 2022

4/10 Poor

RAM

Stayed 5 nights in Aug 2022

8/10 Good

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice hotel
Stayed 5 nights in Jul 2022

6/10 Okay

Albina

Travelled with family
Liked: Staff & service
No AC at reception but the staffs were friendly
Stayed 1 night in Jun 2022

10/10 Excellent

mazal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!!!
Stayed 1 night in Jun 2022

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stella palace
Found the Stella palace to be amazing Staff were brilliant and very friendly and helpful Rooms were comfortable and very clean and the food was great Would highly recommend this hotel
Stayed 10 nights in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2022

10/10 Excellent

FELIX

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Amazing Customer service, food was great and will definitely come again! Thank you Stella Team
Stayed 4 nights in Nov 2021

4/10 Poor

Zechariah

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

8/10 Good

Nissim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Its start not so good.but they did everything to make us feel better and satisfied. In the end it was good and we enjoy our stay specially the kids.
Stayed 2 nights in Oct 2021

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly stuff at the Bars and Restaurants! Super clean , amazing pools and really good food
Stayed 7 nights in Oct 2021

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort with massive pools and amazing cocktails. Staff are very good.
Stayed 7 nights in Sep 2021

8/10 Good

tamar

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
nice
תהליך הקבלה בהגעה מסורבל ולא ידידותי . בשיחה טלפונית טרום ההגעה עם מחלקת הזמנות של המלון הובטח לקבל חדר מוקדם מהמקובל בפועל זה לא קרה . הקדמת קבלת החדרים היה פריבילגיה ללוקחות גולד של הוטלס והמלון היה מודע לכף. הוזמנה סוייטה שבתמונות נראתה מקסים מרווחת וגדולה - פלאי הפוטושופ בפועל קיבלנו חדר שינה קטן צפוף ולא נח ועוד חדר עם 2 מיטות נראה כמו אכסניה . חדר הרחצה משופץ יפה מרוווח וגדול נראה כאילו שייך לחדר אחר . חסרים בו דברים בסיסים וביטוחותיים באמבטיה אין ידית אחיזה לאפשר לצאת באופן בטוח . מסוכן ולא נעים . אין מתלה למגבות . המגבות לא נעימות שכחו מתי היו בצבע לבן . בחדר אוכל המרכזי השרות מדהים מחוייך ונעים מנהל חדר האוכל בשם ג׳ורג׳ אכפתי מתחשב אדיב ומקצועי תענוג . כל הצוות בחדר האוכל שרותי מקצועי ונעים . לעומת השרות המצויין האוכל בינוני מינוס. שטחים ציבוריים נפלאים כל הברים סביב הברכות שרות ומגוון נהדר. בערבים מאד משעמם . חדר כושר בתשלום ונפתח מאוחר ב 10:00
Stayed 5 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2021

8/10 Good

Florin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overall: 7.8 / 10 We stayed for a week in the begining of september with our one and a half year old baby. So i will review from the perspective of a family with a small baby: - the most annoying thing was that the pools are freezing cold. I'm talking about the kids pools with slides. The waterpark was full and after a few tries everybody stopped using them. When we entered the main pool it felt like we entered a heated pool, even thou it was not. Even in the sea the water was hotter. - the hotel rooms are a decent 4 star, we stayed in a standard room, it was...decent. If you don't know what to chose between stella village and palace, chose palace, the most village rooms are for bats who do no like light. - the food is ok, only problem is at dinner when you have reach the opening time in order to find a baby chair and to not wait in line because the hall is full - the noise is a bit much. One night we had a perfomer who felt he needed his voice heard from miles away. Then a wedding, then a drunken boys screaming concert, then another wedding. But after midnight it is quiet. And we stayed in the quiet part of the resort. The staff is the only 5*, they are very well trained. And a warning for families with less than 2 years old. Nobody wants to stay home if a kid is sick, so they come on vacation. So you end up at Stella Palace a family resort with MANY sick kids around. Our small baby had a 40C fever in the last day, we got sick when we arrived home. Bring medicine..
Stayed 7 nights in Sep 2021

4/10 Poor

Joshua

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Was disappointed as I wasn't aware that guests from Stella palace can't go into Stella Island. I was with 4 other adults in Stella palace and wasn't able to go into island even though we asked to be moved there
Stayed 2 nights in Sep 2021

10/10 Excellent

Martyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
I don't normally write reviews but as I relied on them a lot for this hotel choice I thought I would post. It was our first time all-inclusive and this hotel exceeded our expectations. We stayed in the Family Suite, Jetted Tub, Pool View and the room was clean and spacious with a balcony, it did not really overlook the pool more a distant view but that was not an issue. The pool area was amazing, great pools for the kids and the water park was perfect for our kids (8 & 10). The pool area was clean, an army of cleaners every morning made sure to that. The restaurants were great, the buffet had a great choice, there was always something we liked, it got a little sameish at the end of the week but that is where it was great to have the a la carte restaurants included to mix it up a little. The bar and snack areas are also good, never had to queue more than five minutes for a drink, great choice of beers, wines, cocktails and soft drinks across numerous bars. The animation team were also great, always something going on but never too over the top. Fun to join in if you want. The only small improvement was on the final day, it was great as we had a late flight we could use the facilities and there were shower rooms available before we headed to the airport but no one told us you needed to book and this led to unnecessary stress at the end. Apart from that, we had an amazing stay, would not hesitate to go back and recommend the Stella Palace to others.
Stayed 6 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2021

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel 20 mins from the airport.
Our family had a great holiday at this 5 star hotel.The staff and facilities were first class.The only negative in our opinion was that the food did not match the hotels 5star status.
Stayed 5 nights in Aug 2021

6/10 Okay

Sanjay

Stayed 6 nights in Aug 2021

8/10 Good

baruch

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got the room late at 15:15, it was very annoying, the hotel managers must understand that guests arrive tired after flight… The hotel shows that there is the main hotel restaurant, in addition to 3 specialized restaurants, in practice 3 restaurants are included only for guests who booked a whole week, we felt Cheated. The private beach is closed on 2 sides by ugly tundra, which detract from the beach experience and obscure the view. Other than that it was just fine.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at a great hotel.
Stayed 6 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a jetted tub room which was very modern and clean. There are plenty of pools around the resort and the beach is right on your doorstep. The staff are very friendly. The water park wasn’t very big at all and we did not use this. The downside of this hotel is the ‘all inclusive’ amenities, breakfast finishes at 10am and there are no poolside bars that serves food like burgers ect, there is only one buffet and lunch is open from 12::30 to 2:30pm. The only snack bar they had by the pool served ice cream, crepes and waffles. The all inclusive drinks also finished at 11pm. Finally the resort has a spa and indoor gym facility but you have to pay to use the services so again a big disappointment and not exactly all inclusive as described.
Stayed 6 nights in Jul 2021

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were at the hotel for 3 nights. The hotel is just amazing, the location, the service, the staff, the food it was all very good. The on site water park was just what our daughter needed because it was her birthday trip. The hotel is very clean, the facilities are amazing. We most defenatly will return in the future will the whole family. I realy recomand this hotel.
Stayed 3 nights in Jul 2021

10/10 Excellent

Assaf

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

10/10 Excellent

Adi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% pure all inclusive fun. The best hotel !
No doubt, The best hotel and resort in Crete ! Everything you need in 1 place . Water park, all inclusive , delicious food , rent a car office , spa, friendly and helpful staff. Beautiful beach . A lot of activities and cultural programs.
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 10 nights in Jun 2021

10/10 Excellent

Reuven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Customer Service is poor
Nice facilities, pools, water slides, etc. This place is made for small kids. The beach is behind a breaker wall and a LONG walk from the rest of the complex. Check in is all done on your phone. You will enter all the information for your family after downloading an app. I did not like that. The staff was most unhelpful in locating a PCR provider. They have one that comes Mon-Sat from 12:30-3 but we needed one outside those times and ended up having to stay an extra night because I couldn't get the help I needed. I ended up dealing with another resort to get it sorted. The food is good but is very repetitive. The staff is understaffed in the restaurants. I went numerous meals with nothing to drink because they never came and asked or never came back with our drinks. The customer service is what really got me and definitely needs help. Once they realized I was upset they were great but they should have been that way from the start and they only realized that because we had to add a day to our stay because of the lack of help with the PCR.
Stayed 3 nights in May 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Horrible service. It was my birthday and a couple time my girlfriend tried to do something nice and requested help from the staff and they did not assist her. We also asked to make an appointment for a PCR test and they told us an appointment was not needed. We waited all day for our results and when we approached them 5 hours before our flight about the PCR tests and they said they didn’t have them and that they don’t know which doctors come into their resorts. We left very unhappy and dissatisfied by the service we got. Other than that the resort is beautiful!
Stayed 3 nights in May 2021

8/10 Good

rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice food not perfect
Stayed 1 night in May 2021

8/10 Good

Yann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
May 2021 holidays
We had a great stay at the Stella Palace, nice bedrooms, great facilities and staff friendly. One little point to mention: I would suggest blackout curtains to keep the bedroom dark in the morning when oriented sunrise,but not a major issue.
Stayed 5 nights in May 2021

10/10 Excellent

Diana

Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2020